PUBLIC RELATIONS AND EVENT MANAGEMENT TOURISM AND HOSPITALITY
Jul 24, 2015
Outcomes
To learn what Public Relations is To understand how Public Relations
relates to Event Management Tips for planning a successful event Case study: Crisis Communication and
Media
Public Relations
“Public Relations is the deliberate, planned, and sustained effort to establish and maintain mutual understanding between an organization and its publics”
Careers in Public Relations
Media Liaison Officer Community Relations Manager Special Events Coordinator Corporate Communications Advisor
Planning an Event
Raise awareness of your services or products
Generate support for a cause Introduce employees to work practices
Tips for planning an event Assemble the team Understand the value of research - know your audience Be strategic with clear goals and measurable objectives Select the right venue Engage people's emotions, not just their minds Protect the integrity of your brand Plan, plan, plan - be diligent on detail Leave a memorable impression Document your event results - evaluate Share your event results with the media, stakeholders
and partners to maximize promotional value
Crisis Planning
The Reactive Phase Crisis planning should be
implemented, monitored and adjusted 24/7
Once crisis is nearly under control, conflict resolution strategies are implemented to minimize damage
Evaluation
Did the anticipated numbers attend? Did the right people show? Were sales or other targets achieved? How many requests for additional
information were received? Were new members recruited?