GOVERNMENT OF MIZORAM FIRE & EMERGENCY SERVICES DEPARTMENT CITIZEN… · 2017-10-30 · GOVERNMENT OF MIZORAM FIRE & EMERGENCY SERVICES DEPARTMENT CITIZEN’S CHARTER The Charter

CITIZEN’S CHARTER

GOVERNMENT OF MIZORAM

FIRE & EMERGENCY SERVICES DEPARTMENT

CITIZEN’S CHARTER The Charter seeks to provide a frame work which enables the people to

know:-

What services are available in this Department (Fire & Emergency

Services), the quality of services they are entitled to, and the means through which

complaints regarding denial or unsatisfactory quality of service will be redressed.

I. PREAMBLE :

Fire has been viewed as a force both beneficial and destructive. The

destructive potential of Fire poses a threat to human life, valuable properties and

resources and it has been a major reason for the destruction of life as much as it has

been a vital means and source of sustenance for mankind. The role of public Fire

fighting and protection service is to save life and property from Fire and allied

incidents and to minimize the outbreak of fire and its consequential loss within the

jurisdiction of its responsibilities. With this end in view, Mizoram Fire &

Emergency Services was established in 1972 under the Mizoram Police

Department with few staff as one Police Unit to provide an efficient and effective

service to aid people in distress and to protect the gains accrued through our

sustained efforts in the state of Mizoram. Some of the developmental measures

taken by the Government for the unit, Fire & Emergency Services are :-

1. Establishment of eight (11) numbers of Fire stations in various Districts of the

state with creation of more posts till today.

2. The Government strengthened the Fire service and placed into full unit under

the control of the Superintendent of Police with other Senior Officers since

17.8.1992 and now it has been further strengthened with the creation of

Director post from 20.3.2008. The Director has been declared as Head of

Department in respect of financial transaction since 30.10.2008. The name of

Mizoram Fire Service Organisation was also changed into Fire & Emergency

Services in 2004, so that it encompasses not only fire fighting but also

emergency services.

CITIZEN’S CHARTER

3. Non-plan fund only was allocated for F&ES Mizoram before the year, 2009.

For strengthening the Fire services in Mizoram, the State Govt. had made

allocation from State Plan fund since the year, 2009-2010 onwards.

4. Mizoram Fire service Act- was enacted by the state Legislative Assembly in

2013 Rules has been prepared and submitted (Superintendent and control of

the force and Fire Safety and prevention) for approval to the state

government.

The Fire & Emergency Services generally attends to emergency calls, which

are directly connected with fire, in order to help the people in distress as well as to

save life and property from fire and its consequences. Over the years, it has

attained a multi-dimensional role in saving and protecting life and property of the

people with its activities in fire prevention, fire suppression and training.

Mizoram Fire & Emergency Services has always handled challenges posed

to it with dexterity and in the process upholding its Motto ‘We serve to Save’ and

living up to its reputation as a dependable civil Emergency Force of the State.

II. VISION & MISSION STATEMENT OF FIRE & EMERGENCY

SERVICES:

VISION:

To increase and raise the level of preventive measures and preparedness so

as to minimize loss of life and property from Fire hazards as well as from other

emergencies and to inculcate fire safety awareness among the general public.

MISSION:

(a) Enhancing the capacity in terms of manpower and equipments to be able

to realize the Vision.

(b) Strengthening of Fire & Emergency Services as a Service Provider for

reaching help to the people in distress, for fire hazards and other emergency

purposes in shorter time period.

(c) Ensuring community and public safety and enriching the members of the

profession through education and training for prevention and mitigation of fire

hazards.

(d) To facilitate improvement of public safety through awareness campaigns

to the general public.

(e) To establish Fire stations in all civil sub-divisions and to reduce Fire

Response time to 5 – 15 minutes in the state.

CITIZEN’S CHARTER

III. OBJECTIVES OF THE FIRE & EMERGENCY SERVICES:

1. To prevent and minimize unwanted Fire outbreaks by rendering prompt and

efficient services so as to prevent loss of life and property as far as possible.

2. To conduct Fire safety awareness campaign through various means to the

general public so as to reduce fire hazards due to carelessness.

3. To provide standby protection at large gatherings and important public

functions so as to provide public safety and immunity if necessary.

4. To provide better and standard quality of Fire fighting equipments as well as

other Emergency equipments to Fire fighting personnel to achieve more

effective services.

5. To impart training in Fire prevention, fire fighting and fire protection for

Fire personnel as well as institutions, etc if and when necessary.

6. To check installation of Fire protection measures and carry out fire fighting

and responding to other emergencies due to natural and man-made disasters.

7. To implement Fire safety regulatory measures under Fire service Rules for

uses of places and trades for purpose involving risk from fires.

8. To minimize response time during fire incidents by improving skills and

equipments, locations of Fire stations, communications, etc.

9. To promote community based preventive and coping strategies for all kinds

of emergencies including fire.

10. To promote Fire & Emergencies services relations and co-operations with

other stakeholders, Departments, NGOs, Village level organizations,

citizens, etc so as to achieve better quality of services.

IV. GENERAL INFORMATION ABOUT MIZORAM FIRE SERVICE

Past & Present Status of Fire Services in Mizoram : Mizoram Fire Service

Organisation previously known as Fire Brigade was set up on 1.9.1972 with 17

staff at Aizawl, near Aizawl Police Station under the Mizoram Police Department.

As the need for setting up of more Fire Stations increases with the rapid increase of

population and economic growth, other Fire Stations & Sub-Stations were

established at Lunglei on 17.3.1975, Saiha on 24.1.1991, Kolasib on 14.9.1992,

Tlabung on 7.6.1995 and Serchhip on 17.4.1998 and Kulikawn Fire Station on

13.9.2013. Due to fire hazards in newly created District Hqrs. at Champhai and

Lawngtlai, two fire stations were again set up on 6.3.2008 and 25.5.1998

respectively without formal sanctions pulling staff from existing strength of other

Fire stations. The Govt. felt the need to strengthen the Fire Brigade and placed

into full unit under the control of the Superintendent of Police with other Senior

Officers since 17.8.1992 and now it has been further strengthened with the creation

CITIZEN’S CHARTER

of Director post from 20.3.2008. The Director has been declared as Head of

Department in respect of financial transaction since 30.10.2008. The name of

Mizoram Fire Service Organisation was also changed into Fire & Emergency

Services in 2004, so that it encompasses not only fire fighting but also emergency

services.

The main equipments for fire fighting and other emergencies like Fire

engines, Fire extinguishers, various tools and equipments have been improved by

procuring from State Plan fund, Centrally Sponsored Schemes and under Finance

Commission, Govt. of India.

At present, Mizoram Fire & Emergency Service has 10 (ten) Fire Stations in

the District headquarters of Aizawl, Lunglei, Lawngtlai, Saiha, Serchhip,

Champhai, Kolasib, Mamit, Kulikawn and civil sub-division Hqrs. of Tlabung

with Director as its head at Headquarters Office, Hunthar veng, Aizawl. Each Fire

station is headed by one Officer-in-charge of the rank of Station Officer, Sub-

station Officer or Leading Fireman. Apart from this, two Mobile temporary

stations in Aizawl city are manned from Aizawl Fire Station, and 7 (seven)

Fireman are deputed to Lengpui Airport to assist Airport Fire staff. Due to

insufficiency of staff some constables (2/3 each) are attached to assist Fireman in

the stations from the State Armed Police Battalions and also where all Helicopter

service in the state is available F&ES personnel also performed standby duty. The

sanctioned strength of F&ES is 217 i.e 172 Fire Fighting personnel assisted by 41

Administrative staff.

Besides the 11 (eleven) nos. of existing Fire stations, 2 (two) new Fire

stations are proposed to be established soon at – where land and buildings is

available, (i) Aizawl East, ITI veng where Labour & Employment Deptt. donated

land for construction of Fire station building under 13th Finance Commission

award during 2012-13 and was completed on January, 2016 (ii) Aizawl North FS

proposed to construct building at suitable place in the northern side of Aizawl city.

Deputy Commissioner, Champhai District donated suitable site for

construction of Champhai FS under 13FC during 2012-13 at old DC complex,

Bethel veng Champhai. Besides, one Type-II Quarters 4-units is constructed and

completed on October, 2015 and inaugurated by Hon’ble Home Minister

Pu R.Lalzirliana on 2.9.2016. At Saitual Staff quarters type-II, 4 (four) units for

F&ES at Police complex under 13th FC within 2012-2013 was completed on

August, 2016.

Suitable arrangement for construction of Fire Station within PHQ complex,

khatla was made by the Police Department to be constructed under 13th FC during

CITIZEN’S CHARTER

2012-13 and was completed on 2016. Khatla Fire Station was Inaugurated on 31st

August, 2017by the Hon’ble Home Minister, Govt. of Mizoram.

Under 13th FC award construction of Fire Stations and staff quarters at

Serchhip, Mamit and Kolasib is going on, 98% of the ongoing construction of

Serchhip Fire Station and staff quarters is completed and also 98% have been

completed the construction of Mamit and Kolasib Fire Station and staff quarters.

Grants from NLCPR for strengthening of Fire Stations and staff quarters at

Khawzawl, Hnahthial and Vairengte is also under process.

Fire & Emergency Services in Mizoram functions under Home Department

in which Director, is the head of the unit who look after the whole department with

the help of other senior Officers (SP, Addl. SP & Dy.SP, etc).

V. STATEMENT OF SERVICES:

(Status of Fire stations, Equipments, Area cover, etc)

The Fire & Emergency Services, Mizoram provides any fire & emergency

services to each citizen with valuable properties. The efficiency of F&ES services

greatly depends on other stakeholders like Public Health Engineering (PHE)

Department, other Police units like Traffic unit, Police stations, Disaster

Management & Rehabilitations Department, NGOs, Village & Local councils in

the Fire station jurisdiction, etc.

The main source of water for Fire stations is PHE water tanks during

emergencies, sometimes water is purchased from private water source for stocking

water. Traffic Police personnel used to clear roads and traffic for Fire engines/

vehicles during emergencies while other Police staff used to help Fire fighters

controlling large gatherings, maintain security, etc. DM&R Deptt. used to help the

Fire personnel by providing equipments as well as management and rehabilitation

for people in distress during disasters. NGOs like YMA, etc., Village level fire

prevention committee, and VC/Local councils used to give helping hands for fire

fighting and other disasters in various ways.

The 11 (eleven) Fire stations in the District Headquarters, Mizoram are

provided with at least two Fire engines/Tenders with other fire fighting equipments

like Fire extinguishers, Mechanical foam, Combination tools, etc,. Headquarters

Office also functions as Aizawl West Mobile station provided with some Fire

tenders while one Fire tender each is provided for Aizawl North & South mobile

station. Therefore, one Fire station each was established in 8(eight) Districts

(Aizawl, Saiha, Serchhip, Kolasib, Mamit, Kulikawn, Champhai & Lawngtlai and

CITIZEN’S CHARTER

sub-division headquarter of Tlabung). At the same time, Champhai and

Lawngtlai FS were established without formal sanction of posts.

Officer Incharge of the rank, Station Officer/Sub-station Officer/Leading

Fireman and other staff of Fireman, Drivers & IVth Grade staff look after each Fire

station.

The Jurisdiction or area covered by each station is vast in area but could not

cover more than 10 Km radius in Urban area and 50 Km radius in Rural area in

practical. Average Response time (time period between Call received in the Fire

station and time of reaching place of incident/fire) in the State is 10 minutes

(maximum) in Urban area whereas 15 minutes (max.) in Rural areas at present due

to narrow and congested roads. Location of almost all the existing Fire stations in

the towns are not much desirable. Suitable location at central part of a town near a

main road is required for easy access to fire incident for minimum response time.

Due to insufficiency of man-power, Equipments and Fire stations only 10 (ten)

District Headquarters (Aizawl/ Lunglei/ Saiha/ Kolasib/ Serchhip/ Mamit/

Kulikawn/ Champhai/ Lawngtlai) and one Civil sub-division Headquarters

(Tlabung) area can be covered while most of the other towns and villages cannot

be covered by Fire & Emergency Services in Mizoram. One new Fire station was

established recently at Chakma Autonomous District Council Hqrs.,Chawngte by

CADC itself with one medium Fire tender provided from F&ES and one small Fire

engine and ten manpower provided by MADC. The recruit fireman were trained by

F&ES staff in 2011.

VI. MAJOR ACTIVITIES OF MIZORAM FIRE & EMERGENCY

SERVICES FOR THE LAST FEW YEARS :

1) Service to people for saving life and property from Fire and other emergencies

by keeping Equipments and manpower in Fire stations in readiness round the

clock.

2) Helping people in distress during emergencies by all available means & ways.

3) Prevention of domestic Fire outbreaks with all available equipments and

education to general public, School children, etc and by Keeping

equipments/Fire tenders in readiness at some vulnerable points/places/streets.

4) Minimizing rate of Fire incidents through various means and equipments in

each Fire stations and by making Mobile temporary stations.

5) Launching Fire safety awareness campaigns to general public by displaying

banners, posters, etc and distribution of Pamphlets, booklets, leaflets, etc.

6) Fire safety awareness campaigns through electronic & print media, Radio and

television talk show, public concerts, etc.

CITIZEN’S CHARTER

7) Conducting Fire & Evacuation drills in Schools & Colleges for the last two

years as one of Fire & Emergency safety Awareness campaigns.

8) Conducting Demonstrations with Fire engines, Fire extinguishers, etc to

public as part of Awareness campaigns.

9) Conducting training/Refresher courses for Fire personnel for better and

effective services.

10) Presenting papers, conduct of training/ demonstration/seminar to other Govt.

departments and NGOs on Fire safety Awareness.

11) Checking of Fire fighting equipments installed at Government and private

buildings, public places, etc.

12) Providing standby protection duty during National days, VIP visits, Govt. and

public functions and gatherings.

13) Strengthening Fire stations by providing Equipments, etc for better and

effective services as well as standardization and quality service to citizens.

14) Providing some basic fire fighting equipments and demonstration to the

trainees of National Cadet Corps (NCC) Annual Training Camp at Tanhril,

Aizawl.

15) Annual inspection of Fire Safety measures in High risk fire place like

Mualkhang Gas Bottling plant / ISPAT Steel Plants, Lengte.

VII. STATE FIRE SERVICE ACT & RULES:

The Mizoram Fire & Emergency Services Act, 2013have been passed by

Mizoram Legislative Assembly (Act No.7 of 2013) on dt.2.4.2013 and is effective

from dt.1.6.2013 vide Govt. of Mizoram Notification No.B/11015/1/2010/HMF

dt.24.5.2013. The Draft Mizoram Fire & Emergency Services Rules is being

submitted to the government for approval. Prior to the enactment of Mizoram Fire

Services Act, 2013. Mizoram Fire Services personal have no legal immunity from

accidental actions and unavoidable circumstances while performing their duties

during emergency situations. There is also no proper legal safety measures (Act &

Rules) for the general public in the state regarding Fire safety in public places, high

rise building etc. Which are compulsory needed by the public. Henceforth, with the

enactment of the above Act supported by relevant rules, Fire & Emergency

Services personnel will be given a legal safeguard in execution of their duties.

VIII. Improvement of Water Sources for Fire & Emergency Services:

The efficiency of Fire staff mainly depends on Sufficiency of Water during

emergencies (Fire fighting). For which better Reservoir is required in every

suitable place where Fire station exist. The present status of water sources for Fire

stations is not sufficient as most of the water sources are rivers and streams which

are too far from the Stations. During emergencies (when fire outbreaks occurs) re-

filling of water for Fire tenders is usually done from the PHE water tanks or

suitable streams/rivers which takes several minutes/hours. Since the PHE

CITIZEN’S CHARTER

Department also have no sufficient stock of water for public, enough water is

sometime unavailable for Fire staff. So, suitable sources of Water for filling & re-

filling for Water Tenders in every Fire Station especially during emergencies is

badly required considering the present status. Realising the need for making water

refilling facility 40 Nos. of Fire hydrants in Aizawl were constructed by the PHE

Deptt. which were recently handed over to this Department and inauguration

programme was also held on 31st January, 2017. Three (3) Nos. of Fire Hydrants

in Lunglei, 3 Nos. at Champhai and 1 No. at Siaha have also been completed.

Action is being taken making more Fire Hydrants in other districts.

(b)Water-Tanks for every Fire station : If water tanks/reservoirs are easily

available in the area/jurisdiction of a Fire station, the efficiency of Fire staff will be

greatly increased. Therefore, it is suggested to construct at least one or two RCC

Water Reservoir each for every Fire station in Mizoram near the Fire station

building or some other suitable location within the city or town where Fire station

existed. It may be better to construct Water reservoir at suitable location in town

for easier filling as well as re-filling of water during emergencies (fire out-breaks)

in the town. If suitable location is not available, almost all the existing Fire stations

and new place to be established have good place to construct such Reservoir. The

big water Reservoir can also be shared by public or staff of F&ES by making two

portions in the reservoir, if it is over-head tank. The upper portion/chamber can be

used by public or staff while the lower portion will be reserved for Fire tenders. It

will be much profitable for public during non-fire season or rainy season. The

Reservoir will be filled by harvesting rain water or manual filling to be done by

Water tender/Tanker if rain-water harvesting is unsuitable. Both underground

Reservoir or Overhead Tank may be constructed depending on suitability of

location.

IX. ESTABLISHMENT OF FIRE STATION AT NGAIZEL, KULIKAWN:

Kulikawn Fire Station was established on 13.9.2013 by the Hon’ble Home

Minister, Pu R.Lalzirliana. 10 (ten) staff, 1 (one) SSO, 1(one) LFM, 2 (two)

Drivers and 6 (six) fireman.

X. Details of Fire Stations provided with Fire fighting Equipments:

Sl/No. Stations No. of Fire

Engines/

Tenders

Other Equipments Jurisdiction

1. HQRS. Office,

Hunthar veng

5 Medium F/T,

2 Bikes.

Fire extinguishers,

Foam, fire hooks,

Aizawl West

area, etc

CITIZEN’S CHARTER

Aizawl- Mobile

West station

1 Water tanker Combination tools,etc

2. (1) AIZAWL FS

Near P.S

1 Medium

F/Extinguisher, foam,

combination tool,etc

Aizawl

central part

(2) Mobile North

Chaltlang

1 Medium Fire extinguishers Aizawl

North area

3. LUNGLEI FS 2 Medium F/Extinguisher, foam,

combination tool,etc

Lunglei

town area

4. SAIHA FS 2 Medium F/Extinguisher, foam,

combination tool,etc

Saiha town

area

5. KOLASIB FS 2 Medium F/Extinguisher, foam,

combination tool,etc

Kolasib

town area

6. SERCHHIP FS 2 Medium F/Extinguisher, foam,

combination tool,etc

Serchhip

town area

7. CHAMPHAI FS 2 Medium F/Extinguisher, foam,

combination tool,etc

Champhai

town area

8. LAWNGTLAI

FS

1 Medium &

1 Small

F/Extinguisher, foam,

combination tool,etc

Lawngtlai

town area

9. TLABUNG FS 1 Medium &

1 Small

F/Extinguisher, foam,

etc

Tlabung

town area

10. KULIKAWN FS 1 Medium F/Extinguisher, foam,

etc

Aizawl

South Area

11 KHATLA FS 2 Medium & 1

small

Fire extinguishers,

Foam, fire hooks,

Combination tools,etc

Central &

Aizawl

South Area

12. *Chawngte FS

Under CADC

1 Medium &

1 Small

F/Extinguishers Chawngte

town area

TOTAL 30 LS 12

*Chawngte FS was established under Chakma Autonomous District Council in

2011 one medium Fire tender provided from F&ES and one small tender &

manpower provided by CADC.

CITIZEN’S CHARTER

XI. Whenever Fire outbreak or emergency arises, any citizen can have access to

the Fire stations from their respective jurisdiction as below:-

Sl/No. Stations Jurisdiction Contact Nos.

1. HQRS.Office,

Hunthar veng Aizawl

Mobile West station

Aizawl West area,

etc.

Director : 0389 2341203

SP Office: 0389 2341066

Addl.SP Office: 0389

2346238

Dy.SP Office : 03892306299

2. (1) AIZAWL FS Aizawl central part (i)101 / 0389 2322384, or

Aizawl Police station: 100

Traffic Control Room - 0389

2322307

(2) Mobile North,

Chaltlang

Aizawl North area

(3) Mobile South

Treasury Square

Aizawl South area

3. LUNGLEI FS Lunglei town area :03722324101 /

03722325366

4. SAIHA FS Saiha town area : 03835 223085

5. KOLASIB FS Kolasib town area : 03837 220101

6. SERCHHIP FS Serchhip town area : 03838 222135

7. CHAMPHAI FS Champhai town

area

: 03831 234026

8. LAWNGTLAI FS Lawngtlai town area : 03835 232801

9. TLABUNG FS Tlabung town area : 03834 222189

10. KULIKAWN FS Aizawl South area : 0389-2312000

11. *Chawngte FS

Under MADC

Chawngte town area -

XII. List of Medal Awardees in F&ES Mizoram up to 2016

Sl/

No.

Name Rank Name of Award Year

1 Vankeuva SO Presidents’ Medal for

Meritorious Fire Service

1982

2 Ralhranga LFM - do - 1983

3 K.R. Nath LFM - do - 1983

4 A.K. Gupta LFM - do - 1985

5 S.K. Rai SSO - do - 2007

6 Zakiamlova LFM - do - 2007

7 Thangchhuana SSO - do - 2007

8 Lalthankima LFM - do - 2010

9 Romawia FM - do - 2010

10 Lalremtluanga Varte SO - do - 2011

11 Lalremmawia SO - do - 2011

CITIZEN’S CHARTER

12 K. Thansanga LFM - do - 2011

13 K. Rochhunga LFM Governor’s Gold Medal 2011

14 H.Buankhuam LFM Meritorious Service 2012

15 Ralkapchhunga LFM Meritorious Service 2012

16 C.Lalawmpuia FM Governor’s Gold Medal 2013

17 Lalnghahmawia FM Governor’s Gold Medal 2013

18 C.Lalawmpuia FM Gallantry Award 2014

19 B.Vanlalruattluanga FM Gallantry Award 2014

20 Lalnghahmawia FM Gallantry Award 2014

XIII. COMPLAINTS & GRIEVANCE REDRESS MECHANISM :

Mizoram Fire & Emergency Services provide service to public round the clock

throughout the year. However, there may be some loopholes or undesirable things

in our services which does not fulfill the public expectations. Any citizens should

not hesitate to register a complaint to rectify ourselves. The complaints or

suggestions can be submitted to every Fire Stations or Headquarters Office as per

convenience of the complainant. You may also contact the following Officers to

redress your grievances as early as possible. We would be glad to settle genuine

complaint/problems within the quickest possible time of its receipt.

1. Director

F&ES Hqrs Office, Hunthar Aizawl

Ph : 0389-2341203 / 9436144349

2. Superintendent of Police

F&ES Hqrs Office, Hunthar Aizawl

Ph : 0389-2341066 / 9862914683

3. Addl. Superintendent of Police

F&ES Hqrs Office, Hunthar Aizawl

Ph : 0389-2346238 / 9436140020

4. Dy. Superintendent of Police

F&ES Hqrs Office, Hunthar Aizawl

Ph : 0389-2306299/ 9436198938

5. Reserve Officer

F&ES Hqrs Office, Hunthar Aizawl

Ph : 9862563974

6. Officer Incharge, Fire Station Aizawl/Lunglei/Siaha/Serchhip/Kolasib/

Champhai/Lawngtlai/Mamit/Kulikawn/Tlabung

CITIZEN’S CHARTER

XIV. NAME & DESIGNATION AND OTHER PARTICULARS OF

PUBLIC INFORMATION OFFICERS UNDER RIGHT TO

INFORMATION ACT:

The following Officers of Fire & Emergency Services are designated as

Public Information officers (Appellate Authority, State Public Information Officer

& State Assistant Public Information) vide Home Department, Govt. of Mizoram

Notification No. C-21015/1/2009-HM dated Aizawl the 25th May, 2011.

Sl/No. Name of Officers & Design. Designation Postal Address

1 Pu Lalhuliana Fanai,

Director F&ES

Appellate

Authority

Fire & Emergency Services

Hqtrs. Office, Hunthar veng,

Aizawl, Mizoram

2 Pu Saidingliana,

SP, F&ES

SPIO Fire & Emergency Services

Hqrs. Office, Hunthar veng,

Aizawl, Mizoram

3 Pi Lalthangpui Pulamte,

Addl.SP F&ES

SAPIO Fire & Emergency Services

Hqrs. Office, Hunthar veng,

Aizawl, Mizoram

4 Pu C.Lalchhuanliana, Dy.SP

F&ES

Fire & Emergency Services

Hqrs. Office, Hunthar veng,

Aizawl, Mizoram

XV. What is FIRE ?

Fire is a combination of three essential things like Combustible substance,

Air(oxygen) and Heat which produces Flame, Heat & Smoke.

IGNITION TEMPERATURE

Ignition temperature is the lowest temperature at which a flammable substance in

an air-liquid mixture ignites spontaneously and continues to burn without any

addition of heat.The lower an ignition temperature, the faster it will catches fire.

HOW TO STOP FIRE ?

1. COOLING :

Cooling is the method when we apply water or carbondioxide to put out a

fire. When we apply water or CO2, the cooling effect of water or CO2 reduces the

temperature of a burning material below its ignition temperature and that material

cannot continue to burn.

2. STARVATION :

It is the process by which the supply of air or combustible materials is

stopped so that the fire will no longer continue to burn.

3. SMOTHERING :

It is a method by which the supply of air/oxygen is stopped by different

methods.

CITIZEN’S CHARTER

DO’S

• Never leave open flame unattended.

• Keep all electrical equipments /goods UNPLUGGED when not in use.

• Always use MCB switch and Fuse wire of proper rating.

• Keep good house keeping.

• Make sure that the rubber ring in the LPG cylinder is properly attached.

• Always switch OFF both the regulator and burner valve after use.

• Always avoid make shift electrical connections.

• Learn to use a fire extinguisher.

DONT’S

• Do not light agarbatti & candles near curtains, shelves, clothes.

• Do not keep matches & lighters where children can reach.

• Do not throw lighted matches, cigarette ends carelessly.

• Do not re- fill stove when lighted or it is hot.

• Do not store flammable items in the kitchen.

• Do not smoke or use lighters while fitting gas regulator in the refilled gas

cylinder.

• In case of leakage of LPG, never switch ON or OFF any light, fan and

other electrical equipments.

XVI. CLASSIFICATION OF FIRE BASED ON COMBUSTIBLE MATERIALS:

Sl/

no.

Class of Fire Fire Extinguisher to be used

1. Class A- Ordinary Fire due to burning

of carbonaceous materials like Wood,

Bamboo, paper, cloths, etc.

1)Soda Acid extinguisher

2)CO2 Extinguisher

3)Water & Sand

2. Class B- Fire due to burning of various

Oils like petrol, diesel, paint, varnishes

(flammable liquids).

1)Foam extinguisher

2)Dry chemical powder(DCP)

3)Sand

3. Class C- Fire due to burning of Gas,

cooking gas, Acetylene, etc.

1)CO2 Extinguisher

2)BCF Extinguisher

4. Class D- Fire due to burning of

chemicals like Metals, Potassium,

sodium, etc,

1)Dry chemical powder(DCP)

2)Sand

5. Class E- Electrical Fire due to Short

circuit and over load, etc.

1)CO2 Extinguisher

2)BCF extinguisher

3)DCP extinguisher, etc.

CITIZEN’S CHARTER

XVII. FIRE EXTINGUISHERS: The three common, effective and easily

available Fire Extinguishers recommended for different classes of Fire are:

1) ABC Stored Pressure typed:– for Fire class A, B & C. The fire extinguisher

is filled with 5 Kg of chemical powder with air-pressure.

Use: Pull out the safety pin and Aim it to the base of fire with its nozzle and

press the handle down, the pressure inside the cylinder will push out the

chemical powder through the nozzle. Sweep it to the base of fire from the

direction of wind until the fire extinguished. Then release the pressure

whenever the fire was extinguished.

2) DCP Cartridge typed: for Fire class B & C. The Fire extinguisher is filled

with 5kg of Dry chemical powder and Cartridge.

Use: Pull out the safety lock and aim it to the base of fire with its nozzle, then

strike on the tip of the cylinder to break cartridge inside. The chemical

reaction inside the cylinder will push out the chemical powder through the

nozzle, Sweep it to the base of fire from the direction of wind until the fire

extinguished.

3) CO2 type Fire Extinguisher : For fire class B & C. The fire extinguisher is

filled with 4.5 Kg of chemical powder with air-pressure.

Use: Break the safety lock and Aim it to the base of fire with its discharge

horn and loosen the release valve in an anti-clock wise direction, the pressure

inside the cylinder will push out the chemical powder through the discharge

horn. Sweep it to the base of fire from the direction of wind until the fire is

extinguished. Then release the pressure when the fire is extinguished.

XVIII. IN THE EVENT OF FIRE

1. Raise the alarm and call your nearest Fire Station, Ph:101

2. Be calm and do not panic.

3. Attack the fire with available suitable fire extinguishers.

4. Do not use Lift, Use staircase only for evacuation.

5. Do not take refuge in the toilet.

6. Do not run but walk.

7. Know two ways out of any building. The exit route must be unobstructed

at any time.

8. In case your clothes catches fire, Do not run. STOP, DROP and ROLL on

the ground.

9. If you encounter heavy smoke :-

(i). Crawl on the floor.

(ii). Do not walk.

(iii). Cover your nose and mouth with wet cloth.

10. Never return to collect valuables.

CITIZEN’S CHARTER

XIX. ACHIEVEMENT : 3 (three)Nos. of Advance Rescue Tender was

purchased under Fund from Modernization of Fire & Emergency Services in

the country, it is not only a Fire Tender but also provided with Rescue

equipments/materials.

XX. ORGANIZATIONAL CHART OF FIRE & EMERGENCY

SERVICES, MIZORAM

9. Mamit FS – SSO, LFM, FM, Driver, IV

Grd.

10. Kulikawn FS – SSO, LFM, FM, Driver

11. Khatla FS – SSO, LFM, FM, Driver

2nd RO Leading Fireman

DIRECTOR

Superintendent of Police

Additional Superintendent of Police

Deputy Superintendent of Police

HQTRS. OFFICE

Technical Wing

Reserve Officer Station Officer

Motor Transport Officer (MTO)

SSO/LFM

RO Staff Fireman/IV.Grd DRIVERS

MECHANICSS

Administrative

Wing Head Assistant

Inspr. Of Police(M)

Accountant/Office Asstt. Sub-Inspr. Of Police(M)

Grade-IV Staff-

Barber/Cobbler

Cashier/Office Asstt. Asst.Sub-Inspr. of Police(M)

FIRE STATIONS

1. Aizawl FS- SO, SSO, LFM, Driver & FM

2. Lunglei FS – SO,LFM

Driver & FM

3. Saiha FS – SO, LFM, Driver & FM

4. Kolasib FS – LFM, Driver & FM

5. Serchhip FS - LFM, Driver & FM

6. Champhai FS - LFM, Driver & FM

8. Tlabung FS - LFM, Driver & FM

7. Lawngtlai FS - LFM, Driver & FM

2nd MTO LFM/FM

CITIZEN’S CHARTER

XXI. Map of Mizoram showing Locations of Existing & Proposed Fire Stations.

Lunglei North

CITIZEN’S CHARTER

The proposed locations for Establishment of 9 (nine) Fire stations/ creation of

Posts in Mizoram are:-

(1) Lawngtlai : FS function without formal sanction of posts but from existing

manpower.

(2)Champhai : New FS building available, constructed under 13th FC but function

without formal sanction of posts but from existing manpower.

(3)Aizawl East at ITI veng : New FS building available, constructed under 13th FC.

(4) Hnahthial : Land & some buildings available.

(5) Vairengte : Land & some buildings available.

(6) Khawzawl : Land & some buildings available.

(7) Lengpui : Land available.

(8) 1 (one) more Fire Station at Lunglei : Land available.

(9) Khatla Fire Station (PHQ Complex) : New FS building available, constructed

under 13th F.C.

Other stations are proposed to be established in future Plan.