GNO's Skype for Business Monitoring brochure

Global Network Operations North America, LLC For more info [email protected]

5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360

End to End Monitoring and Management of the Skype for Business VoIP and UC Environment

From the network edge to the user’s desktop, Global Network Operation’s Universal

Management System for Skype for Business provides a comprehensive platform to

monitor and manage the Lync VoIP and UC infrastructure.

Microsoft Lync Unified Communications environments combine a broad range of

messaging, conferencing, voice and mobility solutions and frequently utilize third party

technologies as hardware endpoints for voice, video, contact center, recording and more.

The UMS utilizes a unique combination of real-time monitoring and in-depth performance

analysis to proactively manage this diverse Lync UC service infrastructure, including the

primary VoIP switch, UC applications, Windows devices and resources, conferencing and

video resources, third party SBCs, and network transport components.

The UMS is deployed across organizations worldwide to drive bottom line business benefits:

Lower mean time to repair

Reduce operating costs

Optimize user workflow

Audit user activity

A Complete Microsoft Lync Service Assurance Solution

The UMS expertly monitors Microsoft Lync VoIP and UC environments through off-the-shelf

foundation kits that connect, extract, alarm, notify, access and report on Microsoft and third

party technologies, providing a unified management platform for your evolving Lync

infrastructure. As a service assurance solution, the UMS meets the operational needs of

organizations through powerful Lync management capabilities, including:

Centralized fault and service level management

Advanced notification with escalation rules

Real-time Dashboards for performance metrics, SLAs and trending

Real-time VoIP QoS analysis for Lync voice and conferencing services

Performance reporting for historical and trend analysis

Cut-through secured remote access, prioritized traceroute, and troubleshooting tools

Automation for advanced data extraction and automating routine actions

Dynamic reporting for CDR, quality, performance, traffic and capacity planning

Organizations report

the UMS delivers

proven business value:

“Reduced overall mean

time to repair by 27%"

"Decreased

engineering backlog by

50%"

“Increased client

satisfaction rates to

95%”

“Saved over $84,000 in

the first year of

utilization”

Define, maintain and track SLAs

Automate operational processes

Increase user adoption

Drive higher business value

GNO’s Universal Management

System for Skype for Business

The UMS provides

intelligent monitoring and

management of the entire

Microsoft Lync VoIP and

UC environment from the

network edge to the user’s

desktop, including the

primary VoIP switch, third

party SBCs, network

transport devices, end

users’ desktop resources,

and users’ softphone call

quality.

GNO’s Universal Management

System

Global Network Operations North America, LLC For more info [email protected]

5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360

UMS’s Supported Microsoft Lync Components and Data Acquisition

UMS's visibility across the Lync VoIP and Unified Communications platforms spans the array of technologies throughout the

VoIP, UC, and network environments. The UMS manages Lync-related components including:

Standard Edition Server

Front End Server and Back End Server

A/V Conferencing Server

Edge Server

Mediation Server

Archiving Server

Director

Exchange

Monitoring Server

Survivable Branch Appliance

Related Application Systems and Servers

Third Party Contact Center and SBC Solutions

The UMS supports a wide variety of Microsoft Lync data acquisition techniques, including SNMP, WMI and more. Once data

is acquired, the UMS analyzes all network layer alarms, device status, QoS, and service performance metrics for

compliance with customizable performance, quality, and service level thresholds, and for customizable reporting.

UMS’s Microsoft Lync Fault and Service Level Monitoring

The UMS delivers centralized visibility and fault management for Lync voice, messaging, and conferencing resources,

providing a single pane of glass for all alarms and service level issues related to Lync, Windows, and third party technologies

that comprise the Lync ecosystem. The UMS’s proactive fault management provides visibility into and diagnostics for:

Hardware

Connectivity and Bandwidth

Application Service Performance

Operating System Performance

Voice Quality of Service

Monitoring the Lync infrastructure is made easier using the UMS off-

the-shelf libraries (Foundation Kits) for each unique Lync or Windows

device and service monitored. Foundation Kits activate the necessary

alerts, severities, and connection types “out of the box”, reducing

system, device and client activation times.

Customizable thresholds, severities, alarm notification and escalations

ensure that service levels are protected and business needs are met.

Using the UMS’s advanced alarm notification engine, automated

actions can be executed directly on network devices based on specific

alarming or notification conditions.

Key troubleshooting tools provide operations and engineering staff with

powerful capabilities to rapidly diagnose and resolve issues, including:

Cut-through secured remote access to monitored devices

via RDP, VNC, SSH, Telnet, and more

Prioritized traceroute, on demand or scheduled periodically

GNO’s Universal Management

System

Global Network Operations North America, LLC For more info [email protected]

5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360

UMS’s Microsoft Lync Knowledge Base

UMS’s Knowledge Base provides an instant look-up of recommended actions to resolve Lync-specific alarms generated by

each unique device. The Knowledge Base is delivered off the shelf with Microsoft Lync-specific recommended actions, and

also allows operations staff to add installation-specific intelligence that enables Tier1 staff to address alarms more rapidly,

accurately, and deeply through:

Both system and user-defined recommended actions

Documentation unique to the device, device type or network segment

Actions for ping and trace routing to the device

Alarm trends on the recurring behavior of the alarm on the unique device

Access to centralized logs displaying every device message retrieved

UMS’s Microsoft Lync Performance Management

The UMS provides real-time performance visibility into Lync UC, Microsoft Windows, and the underlying voice and data

networking components through dynamic Performance Dashboards. Through the dashboards, Management, Operations,

and Network staff have continuous visibility into business-critical voice network and infrastructure metrics necessary to

ensure Lync performance and SLAs. Dashboards include:

Server Performance

Data Network Performance

Application Services Performance

Operating System Performance

Voice Quality of Service Performance

The UMS Performance Management Dashboards include granular and

aggregated performance metrics and KPIs for:

CPU

Memory

Disk

Interface

Bandwidth

Application Services

Ping

Device Alarms

Metric Alarms

UMS’s Microsoft Lync VoIP QoS Analysis and Reporting

UMS 's VoIP QoS analysis for Microsoft Lync VoIP and UC platforms delivers a comprehensive solution to ensure the end-

to-end QoS performance of Lync voice quality, from SIP trunks at the network edge to individual users’ softphones. The

UMS provides a unified VoIP QoS Dashboard including live metrics and trending views for:

Current QoS alarming and performance views

User live call views

Bottom-N talkers and call detail records

Historical call view for drill down analysis

The UMS provides a comprehensive real-time VoIP QoS

reporting solution that allows users to analyze raw “bad-calls”

and aggregated QoS records, including any combination of 60+

metrics per QoS record to identify calling patterns.

GNO’s Universal Management

System

Global Network Operations North America, LLC For more info [email protected]

5905 Johns Rd. Tampa Fl 33634 Sales inquiries call (813) 249-3360

UMS’s Microsoft Lync CDR, Performance, Traffic, and Capacity Analysis Reporting

The UMS for Microsoft Lync delivers extensive Performance, Traffic, CDR, and Capacity analysis reports that deliver the

key management, operational, and tactical information necessary to assure Lync service performance, quality, and

reliability. UMS's extensive library of reports includes:

Lync Collector Summary Performance

MOS QoS and Packet Loss QoS Histogram Analysis

Latency QoS and Jitter QoS Histogram Analysis

Peer-to-Peer (P2P) Call Sessions Summary

P2P Media Type Reports, P2P Raw Detail Records

P2P Response Code Grouping Reports

Conference Sessions Summary

Conference Response Code Grouping Reports

Conference Raw Records

Conference User Session Detail Records

Audio Quality and Video Quality of Experience Reports

UMS’s Key Business Benefits

The UMS is a Business Enabling Technology that Ensures Convergence Success and ROI:

Manages Broader, Deeper Range of Technologies and Service Factors

Increases VoIP and Convergence Service Levels, Quality, Availability, and Reliability

Manages all TDM, VoIP, UC and IP Telephony Platforms, plus IT Networks

The UMS Maximizes Total Cost of Ownership While Driving Strategic Business Objectives:

Provides Unified Solution Across the Environment, Eliminating Multiple Proprietary Tools

Reduces NOC Overhead and Operational Costs; Lowers VoIP and UC Support Costs

Integrates with Existing OSS Tools, Ticketing, and Network Management Systems

The UMS Ensures IP Voice Quality, Network Performance, and Communications Service Levels:

Increases Real-time Operational Visibility and Control

Manages Faults, Events, Metrics, SLAs, QoS, QoE

Knowledge Base Educates: Expands Staff Expertise and Ability to Support VoIP Network

Speeds Diagnostics, Mean Time to Repair, Increases Accuracy of Resolutions

Automates Maintenance and Recovery Processes; Improves Support Productivity

Provides Key Quality, Performance, Capacity, CDR, Traffic Analytics and Reporting

About Global Network Operations Global Network Operations was formed in 2002 to address the monitoring requirements of telecommunication

& service provider networks. By providing the ability to monitor & manage VoIP, UC, IP Telephony, PBX and IT

Systems from virtually all manufacturers from a single pane of glass allows our clients to get more recurring

revenue from their current & future clients. GNO’s Dark hours remote engineering support complements our

customers’ services based on an economy of scale that delivers high value & professional results that are

worthy of our Avaya Platinum Partner Clients.