Faculty of Business & Law Postgraduate Assessment Cover Sheet (to be downloaded and completed by the student) Course: MSc in International Business Management, MSc in Financial and Business Management Module: BA7017 Global Marketing Management Title of Assignment: MARKETING PLAN REPORT: Present an outline marketing plan for the revitalization of PRINGLES Name of Tutor: PATRICIA HARRIS Word count: 3772 words Group assignment Group 3 ID numbers: k1333171 k1335338 k1342379 k1340666 k1270095 Markers Comments Strengths/Summary: Work could be improved by: Mark for assignment ..............................% I understand this work will not be marked without an electronic submission. I certify that all the material in this paper which is not my own work has been identified and acknowledged and that no material is included for which a degree has been previously conferred upon me. Please sign and print name: For office use only:
MARKETING PLAN REPORT: PRESENT AN OUTLINE MARKETING PLAN FOR THE REVITALIZATION OF PRINGLES
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Faculty of Business & Law
Postgraduate Assessment Cover Sheet (to be downloaded and completed by the student)
Course: MSc in International Business Management, MSc in Financial and Business Management
Module: BA7017 Global Marketing Management
Title of Assignment:
MARKETING PLAN REPORT: Present an outline marketing plan for the revitalization of PRINGLES
Name of Tutor: PATRICIA HARRIS
Word count: 3772 words
Group assignment
Group 3 ID numbers: k1333171 k1335338 k1342379
k1340666 k1270095
Markers Comments
Strengths/Summary:
Work could be improved by:
Mark for assignment ..............................%
I understand this work will not be marked without an electronic submission. I certify that all the material in this paper which is not my own work has been identified and acknowledged and that no material is included for which a degree has been previously conferred upon me.
Please sign and print name:
For office use only:
Kingston University
MARKETING PLAN REPORT:
PRESENT AN OUTLINE MARKETING PLAN FOR THE
REVITALIZATION OF PRINGLES
Submitted by: Group 3
Submission date: 2nd December 2013
Lecturer: PATRICIA HARRIS
Words count: 3772 words
TABLE OF CONTENTS EXCUTIVE SUMMARY ................................................................................................................................................................ 3
MARKETING PLAN FOR THE REVITALIZATION OF PRINGLES .................................................................................................... 6
PLACE/ DISTRIBUTION STRATEGY ...................................................................................................................................... 14
SERVICE SCAPE/ PHYSICAL EVIDENCE ..................................................................................................................................... 15
PRINGLES’ GLOBAL MARKETING STRATEGY ........................................................................................................................... 16
Favorite saying: “Mommy is the best.. and Pringles
none be less”
Personal description: I often go travel with my family
every weekend and my dear Pringles will always be in
my hand. I remember once my parents forgot to bring
my Pringles while I overslept in the car, I cried a lot
and we had to stop, before a retailer, for me to get
my new Pringles mate. I cannot believe how the world
may have become without Pringles. My dream is to
meet my Prince Pringles-Charming. Pringles!
PRINGLES POSITIONING STRATEGY
As can be seen in figure 2a (Myers and Tauber, 2011, p.60), the positioning of potato chips in general or
Pringles, in particular, which stays in children’s mind is not juicy. In comparison with candy, ice cream or milk,
children do not prefer potato chips as much. The perceptual map below illustrates that point.
Figure 2a: (Myers and Tauber, 2011, p.60)
As mentioned in the targeting strategy above, Pringles has to attract the teenagers by repositioning its place
on the perceptual map above as also try to find its own competitive differences and identify the gap of
market. Therefore, the aim of Pringles is to change the children’s mind that Pringles’ potato chips are juicy and
make the children enjoy eating Pringles’ crisp. According to Durso (2011), it can be suggested that Pringles has
advantages on making competitive differences in types of its flavours (e.g. 101 Pringles flavors from around
the world which mixing different taste in one chip and using fruity flavour to change the negative awareness
of customers’ mind about health issue). In other words, Pringles will focus strongly on developing its two
characteristic, tasty and diversity sectors. Based on some research and data, the figure 2b illustrated the
perceptual map of Pringles and other rivals in snack foods area (the logos images describe the potato chips
brand and the rest is for the different kind of snack foods). Pringles will reposition their stance to the tastiest
and most diversity of potato chips and stands far beyond to their main crisps competitor, Walkers Sensation,
which has been mentioned in “Brand Health Check” article above (Bokaie, 2005).
Figure 2b: Repositioning map of Pringles (own visualization)
KEY CHANGES – MARKETING MIX
PRODUCT STRATEGY
As a strong brand with a business history over 50 years (Brand Republic, 2005), Pringles will keep using its logo
and the simple designs as the past. In fact, the image of a mustache-male’s head image has become familiar
and successful in customers’ mind, especially in young consumers through time. Therefore, the issue now is
only about managing the criticism around the health problems.
To solve these problems, Pringles ought to make healthier chips like using fruits as their main ingredients that
also are suitable for the needs of their targeting market, teenagers market. This would change the mindset of
the consumers in general as it strikes out the main drawback of consumers to buy their product. Basically,
there are four keys for successful positioning which is clarity, consistency, credibility and competitiveness
(Jobber, 1995). Launching of fruit based chips will give the consumers more insight on the product and variety
of fruit based chips might change the brand image as well. This will automatically increase clarity and then
since they are different in the market this will improve consistency and also impact on the brand image.
Pringles will be portrayed in such a way that they are more health-conscious for their customers as also for
their teenagers market based on the targeting strategy above.
As there is a very large demand of organic and umami products (Faber, 2006), Pringles should be the pioneer
in using organic and umami ingredients on their chips. On the other hand, as seen in Figure 3a and 3b, Pringles
lacks on using umami (mixture of four basic elements such as sweet, sour, bitter and salty). According to (The
Guardian, 2013), umami is the fifth sense of people’s taste as known as deliciousness. Therefore, Pringles have
to focus more on umami and find a way of improving this aspect; then doing some survey to know how it
affects children as all other the segmenting consumers and collect feedback.
Figure 3a: Radar Charts of Pringles Potato Crisps (Anonymous, 2011b)
Figure 3b: Umami and Richness in Potato Chips/Crisps (Anonymous, 2011b)
Besides developing umami ingredients, Pringles also can be successful by adding more saltiness to its chips
because many children now might prefer salty taste and lip smacking. Once Pringles launch their product, it
will conduct market research where the progress can be tracked and it helps them to make the required
changes or increase the scale of production.
PACKAGING STRATEGY
Aside from the health problem, brand packaging is still the most advantages of Pringles and children are
specially attracted by the unique designs and variety of Pringles. There are so many different ways of creating
a new design for Pringles’ product with colors, pictures which based on the teenagers’ tastes from different
nations, cultures and so on. For example, the diversity in flavour and packaging of Pringles will continue to
focus on the Japanese youth market because Japanese children really loved the eye-catching product (Now
that’s nifty, 2011).
Various forms/ flavours of Pringles
Images Various forms/ flavours of Pringles
Images
Bacon & Cheese Potato
Bacon Ceaser Salad - Sounds pretty good
Night Club - Mmm, chips flavored like sweat and
hormones
Barbecue
Beef Kabab - Comes with a bonus pack of
Rolaid
Night Star - Looks like they are cheese flavored
French Consume - Better than the Czech consume
Old American Circus Funky Mustard - Best flavor,
hands down
Fun Picnic - Notice the picture of cheese fries
Philly Cheesesteak
Garlic Seafood
Seaweed
Keema Curry - Summer
and Keema Curry go hand in hand
Spanish Salsa Pizza - The Spanish eat a lot of "salsa
pizza" do they?
Mayo Potato – Shiver
Thai Sweet Chili & Lemon Grass
Figure 4a: Example of the different types and various flavours of Pringles (Now that’s nifty, 2011)
Besides, in order to promote the product, Pringles can give an opportunity for a lucky consumer, whom will
receive a hidden message that been put inside the random Pringles can, to customize the Pringles’ package. A
young consumer, then, can upload a picture (e.g. portrait) and order Pringles online and that picture would
appear on the cylindrical packaging of the product.
Furthermore, the common problem of Pringles’ packages is usually in a circular cylinder form to protect the
potato chips. These cases make it difficult for consumers to eat at the same time since the left over chips are
deep inside the cylinder case. As follow the customers’ needs on consuming a Pringles can as convenient and
easy (Brand packaging, 2004), there is some new idea for Pringles to improve their packaging. As making two-
side way to open its can (two opening caps on both side), consumers can eat the last chips in the Pringles’
bottom easily. The figure 4b shows the new packaging design for Pringles’ can.
Figure 4b: Idea for Pringles packaging with two-way opening (own visualization)
Besides, with modern technology, another design for the can of Pringles may consist of buttons to take each
crisp (e.g. with actuators using spring, pressure and vacuum), when you push to the button it gives you one of
the crisps each time. By doing this, there will be no hardship to take any crisps in the can as could be seen
from the figure 4c.
Figure 4c: Pringles package with pushing button to take out Pringles’ chips easily (own visualization)
Another packaging strategy, which has always been assessed as the good tactic, is to add some extra gifts or
hidden awards inside the product to surprise the customer. Children specially love special events. Therefore,
Pringles can even prepare different packaging for different countries based on their festivals and the occasions
and so on. This will help young consumers to relate themselves to the product or the brand. Adding to this
point, Christmas holiday will be coming soon as one biggest event of every year, Pringles can put some
surprises under the bottom of the can and also can change the brand name as ‘P-Jingles Bells’ which has
sound related to Christmas time. When the kids finish the last chips of P-Jingles’ product, they can discover
and explore a secret prize.
Figure 4d: Attractive interface of the Pringles official website nowadays – Products (Pringles, 2013)
PRICING STRATEGY
The price change will not improve the situation of health issues but discounting may reduce profit and also
lose the belief of customers, here might be parents of young consumers, about the core value of product. It is
true that teenagers do not think about the price as much as adults do; however, they always prefer cheaper
products. Hence, Pringles still keeps the pricing strategy as before to have affordable cost which covers a
larger number of this targeting market, not to solve the criticism about health. Pringles ought to come up with
various seasonal offers and quantity offers which make the teenagers buy more and turn into brand addiction
of Pringles.
In summary, Pringles will adapt the market penetrating pricing strategy, in order to enhance their brand image
and the sales of the product. Pringles keeps the same price, depends on different nations and regions, as
before. According to My super market (2013), the figure 5a shows the similar and suitable price of Pringles’
products in the UK.
Figure 5a: Similar and suitable price of Pringles’ products in the UK (My super market, 2013)
As mentioned in Brand Health Check article (2005), the strongest rival of Pringles is Walkers Sensations. It can
be seen from figure 5b, the price of Walkers potato chips seem to be lower than Pringles’ in the UK. However,
although Pringles is categorized as snacks its different image puts to brand beyond to that. Thus, Pringles’
prices are not generally seen as expensive. In the light of these, Pringles’ price policy should remain stable.
Figure 5b: Price of Walkers potato chips in the UK (My super market, 2013)
MARCOMMS/ PROMOTION STRATEGY
Relating to the marketing communications, Pringles keep advertising their products through television, social
media and so on to their youth market. Because teenagers have hobbies as watching television, using the
Internet nowadays, Pringles will keep improving and innovating the design on its official website which make
the teenagers more excited to buy and eat Pringles cans.
Figure 6a: Attractive interface of the Pringles official website nowadays – Home (Pringles, 2013)
Pringles can use of the image of the football players or athletes, as well as popular celebrities to attract this
market segment. In addition, using the image of an athlete can improve the mind of not only young customers
but their family and so on about health issues. According to Twentysix (2013), Pringles has created social
network pages such as Facebook, Twitter wherein every teenager who is football-fan can experience 3D digital
dance of Peter Crouch, a famous football-player. This marketing campaign was known as “Pringoooals” as a
phonetic pun of its name. The expected target predicted was 35% of fans but in fact, it actually catered 63%
which almost doubled the expected number.
Figure 6b: (Twentysix, 2013)
In addition to this point, by keep following this promotion strategy, Pringles can also access more consumers
in all kind of market segment by doing commercials about not only people who work in the sports field but
also in the healthcare field. For example, a doctor eats a Pringles can improve the product’s value in the
customers’ mind. Because using the image of people who work in healthcare area can be physical evidence
about the guarantee of the product.
Figure 6c: A sample for advertising campaign using images of people working in the health sector
(own visualization)
Pringles will also come up with various ideas to promote their product by following other hobbies of young
people. Because teenagers nowadays enjoy their time with Youtube, Myspace, Vimeo and so on for listening
music or watching favorite movies therefore Pringles can make some applications on the Internet which has
Pringles’ logo on it (e.g. the music teen-lovers can download the songs and so on).
PLACE/ DISTRIBUTION STRATEGY
It is true that Pringles can be sold everywhere because it is one type of product which based on global
marketing strategy. Pringles has succeeded in creating a formula suitable for not only the tastes of teenagers
but also all kind of segmenting consumers across the world. With the strategy about making the diversity of
flavours, Pringles still keep the simple packaging design which illustrates a beautiful image itself about a
familiar tasty snack for young buyers.
Pringles will use indirect channels to distribute the product for high targeting sales. It focuses to appear more
in retail stores, grocery stores that teenagers often go to there alone or with friends and family. Pringles is
preferred; therefore, it automatically sells itself by being arranged directly at the appropriate place which can
attract young customers.
Besides, because of Coke's global impact nowadays and everyone, as also teenagers, loves Coca-Cola (Staff,
2012), Pringles should deploys a plan in collaboration with Coca-Cola for both products of two companies side
by side on stores’ shelf. This will boost the benefits for both companies.
Figure 7: Cooperation of Pringles and Coca-Cola (own visualization)
With the power of today's globalization, Pringles also easily penetrate the market of all countries, especially
Asian countries. As Asia has always been considered as a potential market of Pringles (Culliney, 2013), the
distribution in Japan, South Korea and China all will be done primarily through indirect channels which are the
global marketing strategy to take business overseas effectively.
SERVICE SCAPE/ PHYSICAL EVIDENCE
As mentioned above, Pringles will target on young consumers that health problems do not affect this market
segment as much. Nonetheless, Pringles still has to find the way to solve the problem. If Pringles succeeds to
use organic and umami ingredients and still retains the flavour of its characteristic charm, Pringles can publish
these successful results to strengthen the trust of all types of customers in general. Adding to this move,
Pringles will close the packing with stamps and labels which ensure their product safety and quality in order to
build credibility. Furthermore, as mentioned in promotion strategy, Pringles will continue to use the image of
the athlete, doctor or specialist in the field of health in a more specific way to promote their products. For
instance, for some special campaign, Pringles entirely have the images of footballers, skateboarders on the
packaging. Pringles may be sold in pharmacies but this action is too lack of normal; therefore, Pringles cans
can be placed next to the products of nutrition or health support (e.g. milks to develop heights, vitamin or
energy drinks, healthy water and so on).
PRINGLES’ GLOBAL MARKETING STRATEGY
According to Watson (2012), Pringles is mainly sold in the US and the UK, but also can be found in more than
140 countries, with $1.5bn.sales. As can be seen in figure 8a, in Western Europe and North America, Pringles is
quite popular with respectively 8% and 7% market share in snacks category.
Figure 8: Pringles market share by region (Euromonitor, 2009)
Pringles has some different flavours that they sell in different countries such as buffalo wing and dill pickle can
be found in North America whereas in Asia, Pringles is sold with shrimp and crab flavours [see Figure 8b].
Figure 8b: Various flavours of Pringles in different region (Euromonitor, 2009)
Even though Pringles is very successful in Brazil despite the less market growth rate in overall, in China, it can
be seen from the Figure 5 that they could not dominate the market as far as they want to. As can be seen in
Figure 6, the Chinese government’ strict policy may have affected the brand’s popularity since 2008, Pringles
products have been found containing potassium bromate and some supermarkets in Guangzhou and Foshan
have withdrawn their goods because of this (China Retail News, 2008).
Figure 8c: This graph shows the comparison of compound annual growth rate (CAGR) between Pringles and
snacks sector overall (Euromonitor, 2009)
There are certain solutions can be implemented to raise the popularity of Pringles in China where they are not
successful. People in China generally buy Pringles made in China because of the healthy concerns. In addition,
in some places Pringles made in US might not be found because of the prohibition. In addition to this, Pringles’
managers are facing with costing problem as they sell their products in China approximately two times costly
than the normal crisps’ price. If Pringles move their main factory to China to penetrate the Chinese market, it
will be useful for them as their products will be seen healthier and at the same time they will avoid the
distribution costs and import taxes therefore they will sell their products at much more less price. Secondly,
they may adjust their products according to Chinese culture specifically by trying to investigate the culture like
Kit-kat’s adaptation policy for Japanese market (Irvine, 2012).
Moreover, due to the fact that Pringles are mainly for young generations and because of China’s one-child
policy, the average of people’s age older than the people in Europe and U.S.A, some adaptations might be
made. Commercials, for example, should focus on more family relationships and 3-people families may be
emphasized on making it more popular. In contrast, regarding to health issues, Pringles can be a lead of some
health campaigns to raise the awareness and make it clear that their products are not as unhealthy as it is
known. Finally, the entries to the parties around the universities in China, viz. “Pringles-parties” can be
arranged such as instead of buying a ticket, there will be a Pringles to buy to get in and once they have done
that it will be daily-basis routine for the students.
CONCLUSION/ RECOMMENDATION
Overall, it can be encountering much more difficulties to solve Pringles’ health issues if only based on the
solutions of two experts from "Brand Health Check" article. Pringles is a strong brand itself that understands
and adapts the market’s changes easily therefore it will continue developing its prosperity.
RECOMMENDATION
TARGETING Pringles is found to be suitable for all customers, but because of the criticisms of health
problems with all kind of snack foods that will not be solved in a short time, Pringles will
focus on the market segment, youth market in the moment
POSITIONING Pringles strongly focus on the competitive differences with its rivals on the diversity and the
specific characteristics of taste, and thereby repositioning itself and create the market gap
with its snack-food competitors
MARKETING
PLAN
Product
Strategy
Keep the traditional logo
Research on organic and umami ingredients to put in Pringles products
that are assessed to make healthier snack foods
Packaging
Strategy
Continue the diversification of products
Offer a variety of ideas for consumers to use Pringles products easier
Pricing
Strategy
Maintain current pricing for products
Continued implementation of pricing strategies as before, follow the
regions and base on some special events during the year in each
country
Promotion
Strategy
Strongly focus on media (e.g. television, social media, official website)
Use the individual images (e.g. athletes, doctors) that affects young
customers
Place
Strategy
Sold primarily in grocery and retail stores
Cooperation with Coca-Cola for selling products in same shelves of
stores
Physical
Evidence
Follow the promotion strategy, use the individual images (e.g. athletes,
doctors) that affects not only young customers but also other market
segments about health guarantee
Follow the place strategy, consider of putting Pringles products edge
the product that support consumers' health
Besides, by extending the area of operation, together with the power of globalization, Pringles can create
some new flavours which fit the taste of consumers in different regions or area, combining with the
reasonable prices.
Because there are some difficulties in doing survey and research, this report might not avoid the shortcomings
and limitations.
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