www.kmmiddleeast.com [email protected] 1 John P. Girard, Ph.D. [email protected] www.sscs.ae Empowering Knowledge Workers in the Arab World (by creating a Knowledge Environment) 1 www.johngirard.net/?p=539 My Story … My Perspective Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. 2 About Sagology Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. 3 Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting. sagology [sāj-ol-uh-jee] -noun 1. the study of organizational wisdom in all its forms, esp. with reference to technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo- European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).] Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. 4 KM Middle East 2011: The TLC of KM Empowering Knowledge Workers © 2011, John P. Girard, Ph.D. 5 Knowledge Sharing – Nothing New? Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D. 6 What Advantage?
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John Girard's presentation "Empowering Knowledge Workers in the Arab World" Abu Dhabi, 28 September 2011
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www.kmmiddleeast.com [email protected] 1
John P. Girard, Ph.D.
www.sscs.ae
Empowering Knowledge Workers in the Arab World
(by creating a Knowledge Environment) 1
www.johngirard.net/?p=539
My Story … My Perspective
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
2
About Sagology
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
3
Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting.
sagology [sāj-ol-uh-jee] -noun 1. the study of organizational wisdom in all its forms, esp. with reference to
technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo-
European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).]
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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KM Middle East 2011: The TLC of KM
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
5
Knowledge Sharing – Nothing New?
Knowledge Management is the
creation, transfer, and exchange of
organizational knowledge to achieve
a [competitive] advantage.
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
6
What Advantage?
www.kmmiddleeast.com [email protected] 2
A New View of KM
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
It is all about People!
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting.
sagology [sāj-ol-uh-jee] -noun 1. the study of organizational wisdom in all its forms, esp. with reference to
technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo-
European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).]
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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Putting our Task in Context
More questions than answers!
Aim of the Report
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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The ultimate aim is to analyse and identify opportunities and risks inherent in the acquisition, production, creation, and deployment of “knowledge”; a primary avenue for renaissance and human development.
Arab Knowledge Report
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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www.mbrfoundation.ae/English/pages/AKR2009.aspx www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx
Macro Level Goals
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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“Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the anticipated effects of the knowledge revolution and to be alert to the roles it plays in generating progress, whether on the political, economic, or social level”
www.kmmiddleeast.com [email protected] 3
Key Concepts
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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Chapter 4: Information and communications technologies in the Arab countries: The pillars and tools of knowledge
Chapter 5: Arab performance in research and innovation
Chapter 6: Building the knowledge society in the Arab world: A vision and a plan
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Empowering Knowledge Workers
Chapter 8: Productivity Through People
1982
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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We must consider the Arab View A little TLC goes a long way!
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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Leadership
•Transparency
•Vision and example
•Resources (including time)
Technology
•Help or hinder
•Ease of access
•Tending toward
free
Culture
•Need to Share vs
Need to Know
•Privacy
•Content Creators
and Joiners
LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
0
1
2
3
4
5
Me
an
Lead
ersh
ip
Tech
nolo
gy
Cul
ture
Pro
cess
Mea
sure
men
t
A New View of Knowledge Management
LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
17
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
TLC: Technology
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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“A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations.” groundswell.forrester.com
CompuServe
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The Social Technographics™ Ladder
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Inactives neither create nor consume social content of any kind
Spectators consume social content including blogs, user-generated video, podcasts, forums, or reviews
Joiners connect in social networks like MySpace and Facebook
Collectors organize content for themselves or others using RSS feeds, tags, and voting sites like Digg.com
Critics respond to content from others. They post reviews, comment on blogs, participate in forums, and edit wiki articles.
Creators make social content go. They write blogs or upload video, music, or text.
Creators
Critics
Collectors
Joiners
Spectators
Inactives
The Social Technographics™ Ladder
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Creators
Critics
Collectors
Joiners
Spectators
Inactives
US 55+ 12%
28%
12%
26%
64%
30%
US 18-24 46%
50%
38%
85%
89%
3%
US 35-44 23%
34%
20%
54%
73%
17%
2010 24%
37%
21%
51%
73%
18%
2007 18%
25%
12%
25%
48%
44%
US Adults
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Regional Internet Usage – March 2011
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Global Top Internet Sites (Reach) http://www.alexa.com/topsites/
1. Google 47%
2. Facebook 44%
3. YouTube 32%
4. Yahoo! 23%
5. Wikipedia 15%
6. Blogger 13%
7. Live 11%
8. Baidu.com 10%
9. Twitter 9%
10. QQ 7%
September 2011
1. Google.ae
2. Facebook
3. YouTube
4. Google
5. Yahoo!
6. Live
7. Blogger
8. Maktoob
9. Wikipedia
10. MSN
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Gulf News – 27 September 2011
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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According to Facebook
2,330,780 Facebook users live in UAE (age 18 or older)
3,813,720 Facebook users live in KSA (age 18 and older)
Personal or Organizational
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Why Matters
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> 800 million active users
> 400 million login daily
>350 million active mobile
users
130 friends is average
2 billion posts are liked per
day
250 million photos up per
day
Average user connected to
80 pages
75% of users outside USA
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The Internet Big Picture
http://www.internetworldstats.com/stats.htm
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Regional Internet Usage
http://www.internetworldstats.com/stats5.htm
Chapters 4 and 5
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“Arabic is technologically poor in comparison with the languages dominating the ICT field”
“The Report intends to measure the degree to which the Arabs have entered the knowledge society taking as a starting point their levels of ICT access and acquisition”
Technology - Leadership
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“On the ICT axis, the Arab states have made reasonable
Progress”
“The weakest point in Arab knowledge performance may be the lack of enabling environments appropriate to the establishment of a knowledge society”
New Technology
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The Newest always is Best …
www.kmmiddleeast.com [email protected] 6
The Right Technology
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History of KM: Leadership
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Michael Polanyi
1950s
Aristotle
c. 350 BC
Classification
of
Knowledge
Aristotle
1990s
Carla O’Dell Sir Francis Bacon
17th Century 2000s
TLC: Leadership
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Including Ray Downey, Special Operations Command lost 95 men that day –
totaling 1,600 years of experience. (emphasis added)
A Leaders view of knowledge . . .
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“. . . there are known knowns; there are things we know that we know. There are known
unknowns; that is to say there are things that we now know we don’t know. But there are also
unknown unknowns — there are things that we do not know we don't know.”
Knowns and Unknowns
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Unknown
Knowns
Unknown
Unknowns
Known
Knowns
Known
Unknowns
Wal-Mart
Comp Intell
HP
Unknown unknowns
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Somewhere on the West Coast
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Current State of KM in Region
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Emphasis on Soft Skills
It is clear that Arab CEOs favor soft skills such as problem-solving and communication skills over the ability to perform routine tasks. The International Labor Organization corroborates these finding when suggesting that employability is closely linked to the capacity of an individual to adapt to change and the ability to combine different types of knowledge and build on them by managing self-learning throughout his/her working life
TLC: Culture
40
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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Hofstede: Cultural Dimensions
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KM Enablers and Barriers
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KM Opportunities and Challenges
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Expat Know-how Transfer
When asked to identify whether there was an adequate transfer of ‘know-how’ expatriates to national staff, 74% of Arab CEOs believed that this was the case. That said, the proportion of CEOs in the UAE and Qatar who shared this view was lower than the Gulf average of 70%. Conversely, confidence was much higher amongst CEOs in the Levant at 88% and North Africa at 85%, results that can be attributed to the higher national productivity and educational levels prevalent in those sub-regions.
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Expat Knowledge Transfer Twitter Revolution
Social Knowledge: Are you ready for the Future?
46
See Sonia Ben Jaafer: www.slideshare.net/KMMiddleEast
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www.kmmiddleeast.com [email protected] 9
Empowering Knowledge Workers © 2011, John P. Girard, Ph.D.
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Knowledge Economy Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Knowledge Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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ICT Index
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Innovation
http://info.worldbank.org/etools/kam2/KAM_page7.asp
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Education
www.kmmiddleeast.com [email protected] 10
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Are You Ready?
http://socialnomics.net/
Exchange and Transfer of Knowledge
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Soci
aliz
ation Externaliza
tion
Internaliz
atio
n Com
bination
TACIT
EX
PL
ICIT
EXPLICIT
TA
CIT
LeadershipMeasurement
Process
Tech
no
log
y Cu
lture
The impact of not . . . sharing
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According to Computer Associates . . .
http://www.youtube.com/watch?v=lH39xjXaLW8
Purpose of Story
1. Sparking action
2. Communicating who you are
3. Transmitting values
4. Fostering collaboration
5. Taming the grapevine
6. Sharing knowledge
7. Leading people into the future
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Storytelling by Steve Denning
www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html
Storytelling: Commander-in-Chief
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2006
Golden
Globe
Awards
60
A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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A Leader's Guide to Knowledge Management © 2011, John P. Girard, Ph.D.
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John P. Girard, Ph.D.
www.sscs.ae
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(by creating a Knowledge Environment) 62
www.johngirard.net/?p=539
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KM Middle East 2012
David Gurteen (UK) David is an independent Knowledge consultant, curator, facilitator and speaker. He is pioneer in the use of Knowledge Cafes to help people better understand the world through conversation and thus make better decisions and to be more innovative. He is the founder of the Gurteen Knowledge Community - a global learning network of over 18,000 people. For details see: www.gurteen.com
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KM Middle East 2012
Arthur Shelly (Australia) Arthur was the Global Knowledge Director of Cadbury Schweppes before establishing his own business in knowledge and professional development. He is the author two books: Being a successful Knowledge Leader and The Organizational Zoo, A survival guide to workplace behavior. Arthur is the coordinator of the Melbourne KM Leadership forum and established a peer mentoring community engaged around performance improvement. He lectures in knowledge in the RMIT University MBA program. Full details see: www.organizationalzoo.com
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KM Middle East 2012
Kenneth Wilson (UAE) Dr Kenneth Wilson is Director of the National Research Foundation (NRF) of UAE. Prior to joining NRF, Dr Wilson was Professor of Economics and Director of the Economic & Policy Research Unit, Zayed University, UAE. NRF was established in 2008 to help create a ‘competitive knowledge economy’ in UAE by focusing upon research capacity building in the country’s universities.
www.kmmiddleeast.com [email protected] 12
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KM Middle East 2012
Nolwazi Mbananga (South Africa) Dr Mbananga is the Chief Executive Officer of the Centre for Informatics, Knowledge Management and Knowledge Economy (CIKMKE/SANCIKMKE). She is the founder of the South African Knowledge Management Professional Association (SAKMPA). She has an extensive experience in data, information and knowledge management spanning over 20 years since 1990 to date. She is the founder and an organizer of the bi-annual International Conference on Knowledge Economy (ICKE) in South Africa. She is the founder and an organizer of the bi-annual International Conference on Knowledge Economy (icke ) in South Africa.
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KM Middle East 2011
Allam Ahmed (UAE) Professor Allam Ahmed obtained his Ph.D. in Technology and Knowledge Transfer from Edinburgh Napier University, UK and recipient of several international Awards and Medals. He has published more than 120 publications, including twelve books, numerous articles on knowledge and technology transfer and management, sustainable development (SD), marketing and policy reports on sustainability and competitiveness.
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KM Middle East 2012
Geoff Turner (Cyprus) Geoff Turner lives in Cyprus and is the Executive Director of the European Centre of Knowledge Management Research, which is hosted by the University of Nicosia where he is an Associate Professor at that University. He holds a BA in Accountancy, MBA, and PhD in Accounting. His doctoral thesis examined the need for accounting for human resources in the context of intellectual capital management. He is a member of the executive committee for a number of European and International conferences.
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