Getting Mobile with an EDM Joe Hennessy Motability Operations.

Getting Mobile with an EDM

Joe HennessyMotability Operations

Getting Mobile with an EDM

Agenda

The Scheme

Adaptations

WAVs and DFWs

What customers are saying

annual turnover of over

£1 billion

Dealer network

4,200

445,000 customer base

7% new car

sales annually in the UK

32 car manufacturers

assets worth over

£2.5 billion

Largest fleet operator in Europe

Head office in London

Motability at-a-glance

How the Scheme works

As a unique and very successful collaboration of the public and private sectors

Motability Scheme enables disabled people to use their government-funded mobility allowances to obtain a new car, powered wheelchair or scooter

The Scheme is directed and overseen by Motability, a registered charity, and administered on a contract basis by Motability Operations (for cars) and route2mobility (for wheelchairs and scooters).

What is offered, and to whom

1.8 million recipients of the Higher Rate Component of the

Disability Living Allowance or War Pensioners mobility

supplement

Contract hire and hire purchase schemes available

You don’t need to be a driver – 1/3 of customers don’t drive

Motability provides worry-free motoring for customers

New car every three years

Insurance

Servicing

Full breakdown assistance…and more

Paying for the car or wheelchair

Customers can exchange their allowance (£43.45 a week) for a car – 3,000 to choose from

This payment covers the full cost of over 200 cars

Choice of car can be extended by paying an advance payment from c. £50 - £8,000

Contract hire is chosen by over 95% of customers

Can also choose to purchase the car outright via our hire purchase Scheme

Just some of the many cars on the Scheme

Providing extra financial help

Motability (the charity) provides a range of grants from both its own Charitable Fund and the Governments` Specialised Vehicles Fund

Financial help to pay for suitable cars, adaptations or

driving lessons is available

Every year £10 million is awarded

The new deal on Adaptations

If they have additional requirements, Motability lease customers can choose from:

Popular adaptations, such as push-pull hand controls and

left-foot accelerators, at no additional cost

Many more extensive adaptations at affordable prices

A range of Wheelchair Adapted Vehicles (WAVs) at

highly competitive prices

Manufacturer-fitted adaptations, starting with Toyota

swivel seats, as an ordering option

An increased selection of automatic cars at affordable

levels, including more at nil advance payment   

New Prices

WAVs and DFWs

WAV – Wheelchair Accessible Vehicle– This is a car or van that has been converted to carry

passengers that travel in their wheelchair

DFW – Drive From Wheelchair– This is a car or van that a person can drive without the need

to transfer from their wheelchair.– These can range from simple adaptations to heavily adapted

driving solutions

All are available on the Scheme.

WAVs and DFW progress on the Scheme

Dedicated drive from wheelchair section in Motability price guide

Improved affordability – some WAV’s £0 AP 20 WAVs less than £500 AP 10 drive from wheelchair vehicles in price

guide – from £2,533 for a Vexel Quovis Accessibility and wheelchair storage suitability

rating feature on the price list and online c2,500 WAV customers

What customers are saying

“Hopefully this will benefit a lot of people - I can think of at least two of my customers who are going to be over the moon about not having to pay for hand controls now.”

  “This is fantastic news!”  “Looks great to me! I have already ordered my car.”  “Sorted! I phoned Motability who contacted the garage and arranged for a

left-foot accelerator free of charge.”  “Very big pat on the back to Motability Operations, it’s nice to know they are

on our side when trying to make life tolerable..thank you.”  

*Youreable –website giving information, products and services for disabled people

Youreable website*, Nov 06

Price comparisons

The table below is a summary of the savings that can be made, as much as £8,000, through the Motability Scheme over a 3-year period

(Get Motoring, RADAR 2006)

Dealers so accommodating

Very helpful & a pleasure to deal with

Nothing is too much trouble

Excellent service above and

beyond the call of duty

Fantastic service for the whole application process

Wouldn’t hesitate promoting Motability or the dealership

Customer care is outstanding

Can’t thank them enough for their time and care

Customer appreciation

97% of customers would recommend the Scheme

Customer satisfaction highest ever

Find out more

Motability online…www.motability.co.uk

Find a Dealer near you Latest car deals Fully searchable price list

– By price – By accessibility – By car type….– Car measurements reference

factsheet (Ricability) Information pack requests News and Scheme updates Information in nine additional

languages

APLLG National Charter & Motability

CHOICE3,000 models, available via 4,000 dealerships. Search online or in the

Motability Price Guide

COMFORTGreat value new cars and adaptations. Unique Suitability Ratings

available on more that 1,000 models.

CAPABILITYReliable transport with insurance, servicing, repairs and breakdown cover

included as part of the Contract Hire scheme. COSMESIS

Good looking modern cars and adaptations.

COMPETENCESpecialists in dealerships attend disability confidence training.

CARINGOne stop customer services department, available to help customers 5

days a week. In-house technical expertise. Our RAC – Motability Assist provides a tailored service for Motability customers

Questions?