"Get Connected, Stay Connected: Building Valuable Business Relationships" – By Michelle Villalobos

Get Connected, Stay Connected:

Maintaining Relationships

For Life

True story: I know a woman who befriended this young lady years ago while

working at a Chicago law firm...

...This is that young woman now. Sadly, they lost touch.

Is there anyone you regret losing touch with?

“Your network is your net worth”

Q: What kills relationships?

• lack of contact

• one-sidedness

• self-interest

• neglect

• unreliability

• others?

Q: What grows relationships?

• contact

• trust

• listening

• honesty

• mutual benefit

• others?

the 7 habits of highly connected people

the 7 habits of highly connected people

they schedule time to chat/write

the 7 habits of highly connected people

they use the phone

the 7 habits of highly connected people

they use

social media

the 7 habits of highly connected people

they understand “Givers Gain”

the 7 habits of highly connected people

they listen well

the 7 habits of highly connected people

they are consistent

the 7 habits of highly connected people

they follow

through

Your preferred relationship style

rubies sapphiresCONTROLLERS PROMOTERS

emeraldsANALYZERS

pearlsSUPPORTERS

about preferences

Like handedness, personality types are just preferred

styles - choosing one does NOT

mean you don’t or can’t use the

other styles!!

1. How much you say

“I’m fast-paced and people see me as

‘extroverted’ I tend to talk a lot (either to direct

situations or because I am entertaining and fun).

I am passionate about what I say and do and have a lot of energy. I can be impatient”

       “I’m reserved and soft-spoken. I tend to think a lot (either because I am

listening to others or thinking things through), and don’t always share my feelings or thoughts out loud. People generally

see me as low-key and quiet. I can be shy.” 

(Dominant Style) (Passive Style)1

How much you say

“I’m fast-paced and people see me as

‘extroverted’ I tend to talk a lot (either to direct

situations or because I am entertaining and fun).

I am passionate about what I say and do and have a lot of energy. I can be impatient”

       “I’m reserved and soft-spoken. I tend to think a lot (either because I am

listening to others or thinking things through), and don’t always share my feelings or thoughts out loud. People generally

see me as low-key and quiet. I can be shy.” 

1

How much you say

“dominant style” “passive style”

“I’m fast-paced and people see me as

‘extroverted’ I tend to talk a lot (either to direct

situations or because I am entertaining and fun).

I am passionate about what I say and do and have a lot of energy. I can be impatient”

       “I’m reserved and soft-spoken. I tend to think a lot (either because I am

listening to others or thinking things through), and don’t always share my feelings or thoughts out loud. People generally

see me as low-key and quiet. I can be shy.” 

“dominant style” “passive style”1

How much you say

Q: Which one are you?

2.What you say & How you say it

•Speaks strongly & confidently

•Listens less & talks more

•Can seem aggressive or impatient

•Makes strong statements like:

- “Let's get this settled right now.”- “What's the bottom line?” - “Get to the point.”

•Outgoing & highly social

•“People people”

•Persuasive, instead of authoritative

•Can seem less formal, more casual

•Makes statements like: - “Just give me the gist of the plan”- “Let’s not worry about details yet”

Controller Promotervs.

“dominant style”

•Measured & careful

•Detail-oriented & task-oriented

•Reliable

•Ask “logical” questions

•Seem to appear deep in thought when listening

•Make statements like:

- “Now let’s look at this logically”

- “Let's take this step-by-step, step 1 should be...”

•Sensitive & empathetic

•Supportive & helpful

•Ask “feeling” questions

•Seem to be concerned & caring when listening

•Makes statements like:

- “I'd like to go kind of slow on this, is that OK?”

- “Can we do this together until I get the feel for it?”

Analyzer Supportervs.

“passive style”

rubies sapphiresCONTROLLERS PROMOTERS

emeraldsANALYZERS

pearlsSUPPORTERS

(“do

min

ant”

sty

le)

(“pa

ssiv

e” s

tyle

)

(“formal” style) (“informal” style)

• Task accomplisher • Results-driven • Self-motivated • Fast decision-maker • Activity-initiator • Disciplined • Likes to control

• High energy • Enjoyable to be around • Creative imagination • Initiates relationships • Motivating • Competitive spirit • “People Person”

• Dependable • Patient • Dedicated and committed • Loyal team member • Good listener • Good at reconciling factions • Cause-oriented

• Objective • Conscientious • Defines, clarifies • Concerned with accuracy • Gathers needed data • Tests data • Maintains standards

“Cheat Sheet”

Controller Promoter

Analyzer Supporter

which one are you?

Controller

Promoter

Analyzer

Supporter

remember...

It’s just a preference!

rubies sapphiresCONTROLLERS PROMOTERS

emeraldsANALYZERS

pearlsSUPPORTERS

rubies sapphiresCONTROLLERS PROMOTERS

emeraldsANALYZERS

pearlsSUPPORTERS

Handouts/Takeaways

Q: What are some good ways to maintain

relationships?

email

handwritten notes

getting together in-person

sending articles

calling on the phone

socialmedia

socialevents

Poll: How do you prefer to stay in touch?

a) phone

b) coffee or lunch

c) social get-together

e) social media

f) email

d) handwritten notes

g) send articles/info of interest

Which types might prefer specific methods?

Analyzer

Promoter

SupporterPromoter

ControllerAnalyzer

SupporterAnalyzer

PromoterSupporter

Using to stay connected

the line between “business” & “personal”

is blurring

those graduating today from college do not know life without computers...

there are ways to keep things private while still

using social media

if you’re still unsure about using Facebook to connect for business...

make a plan

• Who do you want to connect with?• What type are they?• What are their preferences?• How will you stay in touch?• What methods make sense?

want to connect?

www.twitter.com/miviwww.facebook.com/villalobos.michelle

www.MichelleVillalobos.com

Promoter