Geomant Lync contect center at Universities

Geomant – Lync contact center in

EDU

Geomant Introduction

12 Years – ISV & SI: Unified Communications Contact Centres Telephony

Avaya & Microsoft Indirect business model – through

local SIs 100+ Employees, 500+ Projects Portfolio of UC solutions for Avaya and

Microsoft Global Coverage:

EMEA, Americas, APAC

Lync based contact center

Contact Expert

First MS certified Lync contact center from Geomant

Uses Lync communication platform and UCMA components only

Full (server and client side) Lync integration

Reference customers on 3 continents, in 6 verticals

Integrated student admin/CRM application

Custom (Busy) – ‘CE - Available’

Custom (DND) – ‘CE – Conversation’

Custom (Busy) – ‘CE - Break’

Custom (Busy) – ‘CE – Admin’

Built-in (Available) – ‘Online’

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2013 - University of Ballarat

State University of Victoria, Australia

15 000 Students, 8 campuses

Inbound communication: Student support, Student auto information

(IVR), Information hotline

35 Lync agents

2010, 2013 - BKF

Budapest, Hungary Private Business School 7 000 students Outbound communication:

Student recruitment campaigns (since 2010)

Complete inbound administration (2013 onwards)

Student support, IT Helpdesk, Telephone, e-mail Outbound services, IVR, Quality

monitoring

25 Lync agents

2012 – Rose Hulman

Indiana, USA

Study aid services for 6 Universities AskRose hotline Inbound communication:

Student support, Study aid, Online tutoring Telephone, e-mail, web chat, Skype, Lync Quality monitoring

45 remote Lync agents

2012 - CPCC

Charlotte, N Carolina, USA 70 000 students

Inbound and outbound communication:

Student support, IT Helpdesk, Student recruitment Customer Service Telephone, e-mail Outbound services, IVR, Quality

monitoring

90 Lync agents

High level architecture

Geomant ability and experience

Over 400 organisations worldwide are using one of Geomant‘s Microsoft software solutions every day.

Geomant is a Microsoft Gold Communications Partner. Over 300 projects delivered. Over 500 customers. Over 15,000 hours of Microsoft UCMA development experience. Geomant’s Contact Expert is one of the first contact centres tested and

certified by Microsoft for Lync Server (ISV Qualified). Geomant Contact Expert solution was part of the award winning Microsoft New

Zealand UC Solution of the Year 2011 Geomant is one of the few Microsoft certified Premier Support Partners for

Lync. Growing worldwide community of Contact Expert on Lync customers. Member of Microsoft Lync Technology Adopter Program.

[email protected]://www.geomant.com

Contacts

György Rozgonyi

Business Partner

Geomant Enterprise [email protected]@Geomant.com