GA-8.5.0-Genesys Administrator Extension Deployment Guide

8/10/2019 GA-8.5.0-Genesys Administrator Extension Deployment Guide

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$@I@NTN AHDIDNOMOJM 8.5.0

$@I@NTN AHDIDNOMOJM SO@INDJI

!@KGJTH@IO $PD@


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G@ J JIO@IONGenesys Administrator Extension Deployment Guide 4

Overview 5

JGPODJI !@KGJTH@IO 7

K@MODJIG MH@O@M I@H@IO 10

APDJ @NJPM@ I@H@IO 11

JIDPMODJI E@O I@H@IO 12

APDODI 13

AMCDO@OPM@ 13

!ON@ DU@ @LPDM@H@ION 16

Setting Up Genesys Administrator Extension 18

!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI 22

JIDPMDI $A MJK@MOD@N 40

JIDPMDI A!! JII@ODJIN 43M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N 44

JIDPMDI TNO@H @PMDOT 51

JIDPMDI OC@ APDODI @OPM@ 61

GP-DIN 63

IDI GP-DIN 64

KMDI $A 72

PNOJHDUDI OC@ $A JH@K@ 79

G@IDI OC@ $A !ON@ AO@M @IIO DN !@G@O@ 80

Accessing Genesys Administrator Extension 81

JDI &I 81

JDI &I @HJO@GT 83

NDI DIG@ DI I () OJ A@NN $A 0

JDI &I OJ $@I@NTN AHDIDNOMOJM MJH $A 86

JDI PO 87

OMODI I OJKKDI $A 87

M@@M@I@N 88

Troubleshooting 5

GP-DI &NNP@N 94

@LPDM@ @MHDNNDJIN 94

PIIDI PO J @HJMT 95

JHO &NNP@N 95BMJRN@M &NNP@N 96

Role Privileges 5

$@I@MG 101

$A !DM@O JDI &IO@MODJI 102

K@MODJIG MH@O@M I@H@IO 10

JGPODJI !@KGJTH@IO 7


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JIDPMODJI E@O I@H@IO 12

A@IO I@H@IO 91

APDJ @NJPM@N I@H@IOX@IIO 0

APDJ @NJPM@N I@H@IOXTNO@H 0

Configuration Options 5

IOJMT KODJIN 130

@I@MG @ODJI 130

N @ODJI 133

MH @ODJI 134

@ODJI 137

GJ @ODJI 138

JKH @ODJI 142

Known Issues and Limitations 143

Change History 144


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$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@

@GJH@ OJ OC@ $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@. CDN JPH@IO

@NMD@N OC@ @KGJTH@IO, NOMODI I NOJKKDI, I OMJPG@NCJJODI KMJ@PM@N OCO M@M@G@QIO OJ $@I@NTN AHDIDNOMOJM SO@INDJI.

About Genesys Administrator Extension$@I@NTN AHDIDNOMOJM SO@INDJI ($A), KMO J OC@ $@I@NTN MH@RJMF, DN R@-N@

MKCDG PN@M DIO@M@ ($&) OCO KMJQD@N QI@ HDIDNOMODQ@ I JK@MODJIG

PIODJIGDOT OCO DN OM@O@ OJ JNO@ @MQD@ MJQD@MN N R@GG N IO@MKMDN@ PNOJH@MN. &I

MD@, TJP I DI OC@ JGGJRDI DIJMHODJI DI OCDN PD@:

V JR OJ @KGJT $@I@NTN AHDIDNOMOJM SO@INDJI.

V JR OJ @NN $@I@NTN AHDIDNOMOJM [email protected] P@NODJIN JM OMJPG@NCJJODI TJPM $@I@NTN AHDIDNOMOJM SO@INDJI DINOGGODJI.

Intended AudienceCDN JPH@IO DN DIO@I@ KMDHMDGT JM NTNO@H DIO@MOJMN, NTNO@H HDIDNOMOJMN, JIOO

@IO@M HI@MN, I JK@MODJIN K@MNJII@G. &O CN @@I RMDOO@I RDOC OC@ NNPHKODJI OCO

TJP CQ@ ND PI@MNOIDI J:

V JHKPO@M-O@G@KCJIT DIO@MODJI (&) JI@KON, KMJ@NN@N, O@MHDIJGJT, I

KKGDODJIN

V @ORJMF @NDI I JK@MODJIV JPM JRI I@ORJMF JIDPMODJIN

JP NCJPG GNJ @ HDGDM RDOC $@I@NTN MH@RJMF MCDO@OPM@ I PIODJIN, N

@NMD@ DI OC@ MH@RJMF !@KGJTH@IO $PD@.

Contacting Genesys Customer Care& TJP CQ@ KPMCN@ NPKKJMO DM@OGT MJH $@I@NTN, KG@N@ JIOO $@I@NTN PNOJH@M

M@.

B@JM@ JIOODI PNOJH@M M@, KG@N@ M@@M OJ OC@ $@I@NTN M@ MJMH $PD@ JM

JHKG@O@ JIOO DIJMHODJI I KMJ@PM@N.

About This BookC@ JGGJRDI GDNO @SKGDIN D@M@IO @OPM@N J $A:


$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 4


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Overview

CDN CKO@M DIOMJP@N TJP OJ OC@ JM@ @OPM@N

J $A I DON MCDO@OPM@.

JGPODJI !@KGJTH@IO

JIDPMODJI E@O I@H@IO

AMCDO@OPM@

Setting up GAX

CDN CKO@M @SKGDIN CJR OJ @KGJT $A.

!@KGJTH@IO NF PHHMT

IDI GP-DIN

KMDI $A

Accessing GAX

CDN CKO@M @SKGDIN CJR OJ @NN $A.

JDI &I

JDI DI OJ $@I@NTN AHDIDNOMOJM MJH $A

@O M@@M@I@N

Troubleshooting

CDN CKO@M @SKGDIN CJR OJ OMJPG@NCJJO $A.

@LPDM@ @MHDNNDJIN

@HJMT &NNP@N

BMJRN@M &NNP@N

Role Privileges

CDN CKO@M @SKGDIN GG J OC@ MJG@ KMDQDG@@N

PN@ T $A.

K@MODJIG MH@O@M I@H@IO

JGPODJI !@KGJTH@IO

JIDPMODJI E@O I@H@IO

Configuration Options

CDN CKO@M @SKGDIN GG J OC@ JIDPMODJI

JKODJIN PN@ T $A.

@I@MG @ODJI

MH @ODJI

GJ @ODJI




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Q@MQD@R

CDN CKO@M KMJQD@N MD@ @NMDKODJI J $@I@NTN AHDIDNOMOJM SO@INDJI I DON

MCDO@OPM@.

CDN CKO@M JIODIN OC@ JGGJRDI N@ODJIN:

V $@I@NTN AHDIDNOMOJM SO@INDJI

V AMCDO@OPM@

V !ON@ DU@ @LPDM@H@ION

Genesys Administrator Extension

$@I@NTN AHDIDNOMOJM SO@INDJI ($A) DN I KKGDODJI OCO KMJQD@N QI@HDIDNOMODQ@ KDGDOD@N OJ JOC O@CIDG I PNDI@NN PN@MN J $@I@NTN JIOO @IO@MN.

PMM@IOGT, OC@ JGGJRDI $A JM@ HJPG@N M@ NPKKJMO@:

V JGPODJI !@KGJTH@IO

V K@MODJIG MH@O@M I@H@IO

V APDJ @NJPM@ I@H@IO

V JIDPMODJI E@O I@H@IO

V $A/$@I@NTN AHDIDNOMOJM DIG@-DI-JI

$@I@NTN AHDIDNOMOJM SO@INDJI GNJ NPKKJMON KGP-DI M@NJPM@N MJH JOC@M $@I@NTN

KMJPON, NPC N PGN@ I $ @KJMODI. @@M OJ GP-DIN JM HJM@ DIJMHODJI.

C@ JGGJRDI NPN@ODJIN @NMD@ NJH@ J OC@ @OPM@N J OC@ $A DIO@M@.

Tenant Filtering

$A JHKMDN@N N@O J HJPG@N OCO M@ N@G@O@ I QD@R@ DI MJRN@M DIO@M@. C

J OC@ HJPG@N @IG@N TJP OJ DGO@M OC@ DIJMHODJI OCO TJP QD@R JPO OC@ KKGDODJIN OCO

TJP CQ@ JIDPM@ I @KGJT@ DI OC@ $@I@NTN @IQDMJIH@IO.

&I HPGOD-O@IIO @IQDMJIH@IO, $A @IG@N TJP OJ DGO@M TJPM QD@RN T NDIG@ O@IIO JM THPGODKG@ O@IION. BT @PGO, RC@I TJP GJ DI OC@ QD@R DN J TJPM @PGO O@IIO. JP I PN@

OC@ O@IIO N@G@OJM OJ CI@ OC@ QD@R NJ OCO TJP I QD@R T JI@ JM HJM@ O@IION.

Q@MQD@R



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Filtering and Sorting Lists and Tables

AGG GDNON I OG@N DI OC@ $A DIO@M@ I @ NJMO@ T GDFDI JI OC@ JGPHI C@DIN.

G@N I GDNON I GNJ @ DGO@M@ T KKMJKMDO@ MDO@MD, JM @SHKG@:

V @IIO

V !O@

V !O@ MI@

V H@

V !@KGJT@ T

V !@KGJT@ O@

Field Auto-completion

AGG D@GN DI OC@ $A DIO@M@ OCO CQ@ KM@@DI@ QGP@N NPKKJMO POJ-JHKG@ODJI. C@I

TJP NOMO OJ @IO@M QGP@ DI OC@ D@G, $A N@MC@N JM I @SDNODI QGP@ DI OC@ ON@

I JHKG@O@N OC@ @IOMT. JP I JQ@MMD@ POJ-JHKG@ODJI T JIODIPDI OJ @IO@M OC@ QGP@.

JP I @KO OC@ POJ-JHKG@ODJI QGP@ T KM@NNDI Enter.

Localization

$A NPKKJMON OC@ DINOGGODJI J HPGODKG@ GIP@ KFN JM OC@ PN@M DIO@M@. JP I

CJJN@ OJ JIDPM@ JI@ @PGO GIP@ MJNN GG $A DINOI@N, RCDG@ @C PN@M I

N@G@O D@M@IO GIP@. !@PGO I PN@M-NK@DD GIP@ N@G@ODJI DN JI@ DI OC@M@@M@I@N H@IP. @@ M@@M@I@N JM HJM@ DIJMHODJI.

JP I DINOGG GIP@ KFN T PNDI OC@ KGP-DI DINOGGODJI KMJ@PM@. @@ &INOGGDI

GP-DIN RDOC OC@ JORM@ &INOGGODJI DUM JM HJM@ DIJMHODJI, JM M@@M OJ OC@ @GK

K@N T GDFDI OC@ @GK POOJI DI $A (GNJ QDGG@ C@M@).

Solution Deployment

JGPODJI !@KGJTH@IO @IG@N TJP OJ PGGT @KGJT NJGPODJI @DIDODJIN I DINOGGODJIKF@N (&N) OJ M@HJO@ GJODJIN. CDN DIGP@N DINOGGODJI I JIDPMODJI J GG J OC@

I@@NNMT KKGDODJIN I PKO@N OJ @SDNODI HPGOD-@IIO KKGDODJIN, RC@M@ KKMJKMDO@.

$@I@NTN !@KGJTH@IO A@IO ($!A) DN M@LPDM@ OJ @KGJT NJGPODJI @DIDODJIN I &N.

Q@MQD@R JGPODJI !@KGJTH@IO



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&HKJMOIO

$!A J@N IJO NPKKJMO HPGODKG@ JIPMM@IO

@KGJTH@ION JI OC@ NH@ CJNO. C@M@JM@, HPGODKG@

PN@MN IIJO @KGJT NJGPODJI T PNDI $A JI OC@

NH@ CJNO O OC@ NH@ ODH@ OCO $!A DN @KGJTDI.

CDN GDHDOODJI CN GRTN @SDNO@ JM $!A.

A NJGPODJI @DIDODJI JINDNON J IJI@, JI@, JM HPGODKG@ &N JM $@I@NTN JHKJI@ION. JM

JNO@ MJQD@M DODJI, OC@ &N OJ @ @KGJT@ HPNO @ KMDHMDGT M@GO@ OJ @IIO JE@ON,

I NCJPG JIODI JE@O @DIDODJIN, @NN K@MHDNNDJIN, I MJG@ KMDQDG@@N.

A NJGPODJI @DIDODJI JINDNON J I DG@ OCO @DI@N OC@ NO@KN OJ DINOGG, PKM@, JM

JIDPM@ &N I NTNO@H JIDPMODJIN OJ NP@NNPGGT @KGJT NJGPODJI. JM DIJMHODJI

JPO POCJMDI NJGPODJI @DIDODJI DG@N, N@@ OC@ APOCJMDI JGPODJI !@DIDODJIN K@.

JGPODJI !@KGJTH@IO I HF@ CI@N OJ @IIO JE@ON DI JIDPMODJI @MQ@M, K@MJMH

DINOGGODJIN J &N, JM @S@PO@ @SO@MIG NMDKON, NPC N ON@ NMDKON.

JM @C @KGJT@ NJGPODJI, MJH OC@ !@KGJT@ JGPODJIN RDIJR, TJP I @SKJMO DG@ OCO

JIODIN OC@ KMJK@MOD@N, NPHHMT, I ODJIN JM PDODI KPMKJN@N.

&HKJMOIO

JO GG MJRN@MN @IG@ TJP OJ PN@ DG@IH@N OCO M@

IJO -A&& JHKODG@; OC@M@JM@, $@I@NTN

M@JHH@IN OCO TJP PN@ JIGT DG@IH@N OCO M@ -

A&& JHKODG@.

Defined Privileges

JG@N I OC@DM KMDQDG@@N M@ DHKJMO@ DIOJ $A PMDI OC@ PKGJ J I DINOGGODJI KF@(&). AGG KMDQDG@@N OCO M@ @DI@ DI OC@ H@OO J OC@ & M@ DHKJMO@ DIOJ OC@ $A

ON@. MDQDG@@N M@ @DI@ N task @G@H@ION DI OC@ H@OO J OC@ &.




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Solution Definition File Version Tracking

!PMDI IJMHG PN@, NJGPODJI @DIDODJI DG@N (GNJ GG@ NJGPODJI KF@ @DIDODJIN, JM

!N) M@ @, PKM@, M@QDN@, I M@HJQ@. JGPODJI !@KGJTH@IO NPKKJMON

Q@MNDJIDI, PDODI, I OMFDI J CI@N J !N MJH RDOCDI OC@ $A DIO@M@. C@OMFDI M@KJMO I @ @SKJMO@ OJ DG@ JM PN@ JPOND@ J $A.

JGPODJI !@KGJTH@IO @IG@N TJP OJ QD@R I @NN KNO Q@MNDJIN J !N. JP I GNJ

PNOJH JHH@ION I IJO@N OJ IT Q@MNDJI.

JP I DGO@M I NJMO OC@ ! CDNOJMT T JI@ JM HJM@ J OC@ JGGJRDI MDO@MD:

V JGPODJIX$MJPK M@NPGON T @KGJT@ NJGPODJIN.

V @IIOX$MJPK M@NPGON T @IIO I N@G@O NPN@O J @IIO JM @IION T

NJGPODJI I Q@MNDJI.

V !O@X$MJPK M@NPGON T O@ MI@.

V @NPGOX$MJPK T NP@NNPG I DG@ @KGJTH@ION.

JP I @I@MO@ M@KJMON JM JOC DIDQDPG NJGPODJIN N R@GG N JM DIDQDPG @IION.

JP I JIDPM@ OC@ M@KJMON T NK@DD MDO@MD, DIGPDI OC@ JGGJRDI KMH@O@MN:

V JGPODJI !@DIDODJI IH@

V JGPODJI !@DIDODJI Q@MNDJI

V @IIO IH@

V MJDG@V !O@ @KGJT@

V !@KGJT@ T (IH@ J OC@ DIDQDPG RCJ K@MJMH@ OC@ @KGJTH@IO)

V @NPGO J @KGJTH@IO (P@NN, DG, IFIJRI)

V O@NO (OMP@ JM GN@)

V AKKGDODJI IH@ (& M@)

External Script Support

JGPODJI !@KGJTH@IO KNN@N MPH@ION OJ @SO@MIG NMDKON RC@I @S@PODI OC@H, I I

M@@DQ@ F M@NPGON MJH OC@ @S@PODJI J NMDKO. JM @SHKG@, D TJP CQ@ NMDKO OJM@O@ I@R QDMOPG CJNO T PNDI OC@ RM@ A&, TJP I NK@DT IH@ JM IHDI

JIQ@IODJI MJH RDOCDI I !. JP RDGG OC@I M@@DQ@ JIDMHODJI OCO OC@ M@ODJI RN

NP@NNPG I OC@ IH@ J OC@ I@R CJNO OCO RN M@O@.




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Operational Parameter Management

K@MODJIG MH@O@M I@H@IO @IG@N OC@ M@ODJI J KMH@O@MN OCO I @ PN@ DI

KMH@O@MDU@ MJPODI NOMO@D@N, DI RCDC OC@ QGP@N J OC@ KMH@O@MN M@ @DI@ OMPIODH@ I DIO@MO@ DIOJ OC@ GG GJR. &I HJNO N@N, KMH@O@M M@ODJI I NNDIH@IO

KMJ@@N N JGGJRN:

1. C@ JGPODJI MJQD@M @DI@N OC@ KMH@O@MN T NK@DTDI OC@ OTK@ J KMH@O@M

I IH@ OCO I @ M@@M@I@ DI NOMO@T.

2. C@ JGPODJI MJQD@M MJPKN KMH@O@MN DIOJ MH@O@M $MJPK @HKGO@. A

KMH@O@M I @ NNJDO@ RDOC JI@ JM HJM@ O@HKGO@N.

3. C@ JGPODJI MJQD@M @KGJTN MH@O@M $MJPK @HKGO@N OJ JI@ JM HJM@ @IION.

4. C@ @IIO HDIDNOMOJM, JM PN@M RDOC OC@ KKMJKMDO@ MJG@N I K@MHDNNDJIN, OC@I

@IO@MN QGP@N JM OC@ KMH@O@MN DI OC@ MH@O@M $MJPK, @IGDI JIOMJG J ODQ@

NOMO@D@N. $@I@NTN AHDIDNOMOJM SO@INDJI NOJM@N OCJN@ QGP@N DI OC@ JIDPMODJI!ON@ N KMO J MINODJI JE@O.

5. C@ IDQ@MNG JPODI @MQ@M AKKGDODJI JE@O (JM IT JOC@M DIO@MODJI MJPODI

KKGDODJI, NPC N $) @S@PO@N MJPODI NOMO@T OJ M@ OCJN@ QGP@N I

DIO@MO@ OC@H DIOJ OC@ GG GJR. MC@NOMODJI @MQ@M I $ @D @MQ@M

AKKGDODJI JE@ON M@ GNJ NPKKJMO@.

Routing Strategies

&I N@G@O N@N, @IIO HT M@O@ DON JRI MJPODI NOMO@T. C@ JGPODJI MJQD@M OC@IMION OC@ @IIO K@MHDNNDJI OJ @DI@ KMH@O@MN I M@O@ OC@ MJPK O@HKGO@N. C@

JGPODJI MJQD@M HPNO KMJQD@ OC@ @IIO RDOC GG J OC@ M@LPDM@ KMDQDG@@N OJ M@O@

KMH@O@MN, MJPK O@HKGO@N, I @KGJT MJPKN (M@@M OJ JG@ MDQDG@@N).

Parameters

K@MODJIG MH@O@M I@H@IO I @ PN@ OJ PKO@ KMH@O@M MJPK O@M DO CN

@@I @KGJT@. JP I , M@HJQ@, M@-JM@M, I HJDT KMH@O@MN OCO CQ@ GM@T

@@I @KGJT@ OJ KMH@O@M MJPK. AGG HJDDODJIN M@ OMF@ N KMO J OC@ PDO OMDG.

E@ON I NOMO@D@N I @ NNJDO@ RDOC NK@DD MH@O@M $MJPK @HKGO@N OJ

@INPM@ OCO OC@T M@ IJO @KGJT@ RDOC OC@ DIJMM@O JE@ON JM NOMO@D@N. K@MODJIG

MH@O@M I@H@IO KMJQD@N QD@R J GG J OC@ JE@ON I NOMO@D@N OCO M@

NNJDO@ RDOC NK@DD MH@O@M $MJPK NJ OCO TJP FIJR RC@M@ OC@ JE@ON M@ PN@,

DIGPDI DIJMHODJI JPO @IIO JRI@MNCDK I NNJDO@ KKGDODJIN I NMDKON.

Q@MQD@R K@MODJIG MH@O@M I@H@IO



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JP I NK@DT OC@ KKGDODJI OTK@ JM OC@ NK@DD KKGDODJI JE@O JM RCDC OC@

MH@O@M $MJPK @HKGO@ DN JHKODG@. & OC@ OTK@ DN N@O, DO @JH@N K@MHI@IO

OOMDPO@ J OC@ KKGDODJI. & OC@M@ M@ HPGODKG@ NDHKG@-MJPODI-OTK@ MJPODI NMDKON DI OC@

NTNO@H, TJP I NK@DT OCO JIGT JI@ HOC@N OC@ MH@O@M $MJPK @HKGO@ I DN

OC@M@JM@ JHKODG@, MOC@M OCI GG NMDKON J OTK@.

C@I TJP M@O@ OC@ MH@O@M $MJPK @HKGO@, TJP I N@G@O I @SDNODI KKGDODJI J

KMODPGM OTK@ OJ NNJDO@ OC@ MH@O@M $MJPK @HKGO@ RDOC OC@ KKGDODJI. CDN

@INPM@N OCO OC@ JMM@O KKGDODJIN M@ @KGJT@ O @KGJTH@IO ODH@.

GVP

K@MODJIG MH@O@M I@H@IO I @ PN@ OJ @KGJT KMH@O@MN OCO I @ PN@ T

$@I@NTN JD@ GOJMH ($) I JOC@M KKGDODJIN. JP I PN@ K@MODJIG

MH@O@M I@H@IO OJ @KGJT N@O J KMH@O@MN OJ M@O@ I@R JIDPMODJI T@MJE@O OCO DN NNJDO@ RDOC NK@DD@ KKGDODJI OCO DN PN@ T $.

Orchestration Applications

K@MODJIG MH@O@M I@H@IO I GNJ @ PN@ OJ @KGJT KMH@O@MN OCO I @

PN@ T MC@NOMODJI AKKGDODJIN ().

Audio Resource Management$@I@NTN AHDIDNOMOJM SO@INDJI KMJQD@N I DIO@M@ JM APDJ @NJPM@ I@H@IO.

CDN @IG@N TJP OJ HI@ PDJ M@NJPM@N JM JOC IIJPI@H@ION I HPND DG@N. CDN

HJPG@ GNJ @IG@N OC@ JIQ@MNDJI J PDJ DG@N (.wav PNDI @IJDI), I OC@

@KGJTH@IO J PDJ DG@N OJ @D @MQ@MN OCMJPCJPO OC@ I@ORJMF.

&HKJMOIO

APDJ @NJPM@ I@H@IO NPKKJMON JIGT A DG@N

OCO PN@ @IJDI. & TJP PN@ IJI- @IJ@DG@N, OC@M@ HDCO @ JIQ@MNDJI MODON, JM OC@

JIQ@MNDJI HDCO DG JHKG@O@GT.

JP I M@O@ @MNJIGDOD@N OJ C@GK TJP JMIDU@ RCDC DG@N @GJI OJ KMODPGM NK@F@M.

JM @SHKG@, TJP HDCO CQ@ K@MNJIGDOT GG@ John OCO PN@N DGJ NKJF@I DI IGDNC

Q@MQD@R APDJ @NJPM@ I@H@IO



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T HG@ NK@F@M. M, TJP HDCO CQ@ K@MNJIGDOT GG@ Marie OCO PN@N DGJ NKJF@I

DI M@IC T @HG@ NK@F@M.

JP I PKGJ ORJ OTK@N J PDJ M@NJPM@N:

V AIIJPI@H@IONXC@N@ M@ DG@N OCO JIODI NKJF@I DGJ OCO RDGG @ KGT@ JM

PNOJH@MN. JM @SHKG@, TJP HDCO CQ@ I IIJPI@H@IO DG@ OCO O@GGN PNOJH@MN

JPO TJPM PNDI@NN CJPMN.

V PNDXC@N@ M@ DG@N OCO KGT HPND JM PNOJH@MN. JM @SHKG@, TJP HDCO CQ@

HPND DG@ OCO KGTN HPND JM PNOJH@MN RCJ M@ JPO OJ @ OMIN@MM@ OJ I

A@IO.

C@ Audio Resources RDIJR DI $@I@NTN AHDIDNOMOJM SO@INDJI ($A) DN PIDD@ GDNO JTJPM K@MNJIGDOD@N I PDJ M@NJPM@N. JM @C PDJ M@NJPM@, $A DNKGTN OC@

JGGJRDI:

V A GJJ OJ DIDO@ RC@OC@M OC@ DG@ CN @@I @NDIO@ N Announcement JM

Music.

V C@ IH@ J OC@ PDJ M@NJPM@.

V C@ APDJ @NJPM@ &! (A&!).

V ADODJIG JGPHIN, JI@ JM @C K@MNJIGDOT, OJ DIDO@ RCDC K@MNJIGDOT DN PNDI

OCDN PDJ M@NJPM@.

Configuration Object ManagementJIDPMODJI E@O I@H@IO DN M@NKJINDG@ JM OC@ @I@MG HI@H@IO J

JIDPMODJI JE@ON JI TJPM NTNO@H.

Configuration ManagerC@ Configuration ManagerRDIJR @IG@N OC@ M@ODJI I HI@H@IO J NTNO@H-G@Q@GJIDPMODJI JE@ON NPC N AGMH JIDODJIN, BPNDI@NN AOOMDPO@N, JNON, I HJM@.

JIDPMODJI I@M KMJQD@N PIODJIGDOT NDHDGM OJ OC@ JIDPMODJI I@M

KKGDODJI OCO DN KMO J I@H@IO MH@RJMF. @@M OJ OC@ JIDPMODJI I@M OJKD

DI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI.

Agents WindowC@ A@ION RDIJR JINJGDO@N GG NK@ON J @IO HI@H@IO DIOJ NOM@HGDI@

DIO@M@. MJH JI@ RDIJR, TJP I:

Q@MQD@R JIDPMODJI E@O I@H@IO



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V M@O@ @ION I OC@DM NNJDO@ JE@ON NPC N A@IO JDIN, !N, I G@N.

V @DO @IO DIJMHODJI.

V JKT, @G@O@, I @IG@/DNG@ @ION, JI@ O ODH@ JM DI PGF.

@@M OJ OC@ A@ION OJKD DI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI.

Auditing

C@ PDODI @OPM@ RMDO@N O OJ @NN@ @MQ@M JPO ODQDOD@N DI K@MODJIG

MH@O@M I@H@IO I JGPODJI !@DIDODJIN, I @NN@ @MQ@M RMDO@N OC@ O OJ OC@

$@I@NTN J ON@. APDODI O DN H@ QDGG@ OJ OC@ $A PN@M T N@G@ODI OC@

History JKODJI DI OC@ Related H@IP DI OC@ KI@G J @MODI DO@HN DI OC@ $A PN@M DIO@[email protected]@ PDODI @OPM@ M@N OC@ DIJMHODJI MJH OC@ J ON@ I @IG@N TJP OJ QD@R

OC@ CI@ CDNOJMT J JE@ON NPC N @MNJIGDOD@N I MH@O@M $MJPKN.

@@ JIDPMDI OC@ APDODI @OPM@ JM HJM@ DIJMHODJI.

Architecture

CDN N@ODJI @NMD@N OC@ MCDO@OPM@ J $@I@NTN AHDIDNOMOJM SO@INDJI N DO M@ND@N DI

OC@ N@M &IO@M@ T@M J OC@ $@I@NTN MH@RJMF, I OC@ MCDO@OPM@ I JII@ODJIN

RDOCDI $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMODJI.

User Interface Layer$@I@NTN AHDIDNOMOJM SO@INDJI M@ND@N DI OC@ N@M &IO@MODJI T@M J OC@ $@I@NTN

MH@RJMF. CDN T@M KMJQD@N JHKM@C@INDQ@ PN@M DIO@M@N OJ:

V JIDPM@, HJIDOJM, I JIOMJG OC@ HI@H@IO @IQDMJIH@IO.

V @MJMH NK@DD ONFN M@GO@ OJ JGPODJI !@KGJTH@IO, K@MODJIG MH@O@M

I@H@IO, APDJ @NJPM@ I@H@IO, I AJPIO I@H@IO.

C@ DPM@ @GJR DGGPNOMO@N CJR OC@ N@M &IO@MODJI T@M DN KJNDODJI@ RDOCDI OC@

MH@RJMF MCDO@OPM@.

Q@MQD@R APDODI



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MH@RJMF AMCDO@OPM@

@@M OJ OC@ MH@RJMF !@KGJTH@IO $PD@ JM MH@RJMF 8.0 AMCDO@OPM@ @GK JM HJM@

DIJMHODJI JPO MH@RJMF MCDO@OPM@ N RCJG@.

Functions

C@ N@M &IO@MODJI T@M KMJQD@N @IOMGDU@ R@-N@ PIODJIGDOT I DIO@M@N JM

OC@ JGGJRDI:

V @HJO@ @KGJTH@IO J $@I@NTN JHKJI@ION T PNDI OC@ $@I@NTN !@KGJTH@IO

A@IO ( I@H@IO T@M JHKJI@IO).

V JIDPMODJI, HJIDOJMDI, I JIOMJG J KKGDODJIN I NJGPODJIN.

Architecture

C@ MJRN@M-N@ $@I@NTN AHDIDNOMOJM SO@INDJI DIGP@N JHKM@C@INDQ@ PN@MDIO@M@ OJ K@MJMH ONFN OCO M@ M@GO@ OJ JGPODJI !@KGJTH@IO, K@MODJIG MH@O@M

I@H@IO, APDJ @NJPM@ I@H@IO, I JIDPMODJI E@O I@H@IO.

PMM@IOGT, $@I@NTN AHDIDNOMOJM I $@I@NTN AHDIDNOMOJM SO@INDJI M@ OC@ JIGT

JHKJI@ION DI OC@ N@M &IO@MODJI T@M.

Q@MQD@R AMCDO@OPM@



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$@I@NTN AHDIDNOMOJM SO@INDJI:

V JHHPIDO@N RDOC OC@ JIDPMODJI @MQ@M ( JIDPMODJI T@M JHKJI@IO) OJ

@SCI@ JIDPMODJI O.

V JHHPIDO@N RDOC OC@ JGPODJI JIOMJG @MQ@M ( I@H@IO T@M JHKJI@IO)OJ @SCI@ NOOPN, JK@MODJIN, I JIOMJG DIJMHODJI.

V !@K@IDI JI OC@ NJGPODJIN OCO M@ @KGJT@ DI OC@ NTNO@H, $@I@NTN AHDIDNOMOJM

SO@INDJI HDCO GNJ JHHPIDO@ RDOC JOC@M F-@I N@MQ@MN OJ M@OMD@Q@ NJGPODJI-

NK@DD DIJMHODJI.

V N@N OC@ $A !ON@ OJ NOJM@ JIDPMODJI DIJMHODJI I JOC@M O, NPC N

JK@MODJIG KMH@O@M O@HKGO@N I PDJ M@NJPM@ H@OO.

V N@N JPI @CI@ (J) OJ @IJ@ PDJ DG@N.

V @IN @IJ@ PDJ DG@N OJ OC@ APDJ @NJPM@ I@M (A) OJM@. MJH OC@

A NOJM@, OC@ A @ @MQ@M DNOMDPO@N OC@H OJ $ @D @MQ@MN.

V KGJN &N OJ JGPODJI !@KGJTH@IO NOJM@.

&HKJMOIO

BJOC /& Q4 I /& Q6 JHHPIDODJIN M@

NPKKJMO@ @OR@@I $A I JOC@M $@I@NTN

JHKJI@ION.

Configurations$@I@NTN AHDIDNOMOJM SO@INDJI I @ @KGJT@ N NDIG@ DINOI@ JM DI GJ-

GI@ @IQDMJIH@IO. C@ G@O DPM@ @GJR NCJRN CJR $@I@NTN AHDIDNOMOJM SO@INDJIJII@ON RDOC DON HJPGM JHKJI@ION. C@ MDCO DPM@ @GJR NCJRN OC@ JII@ODJIN OCO

$@I@NTN AHDIDNOMOJM SO@INDJI HF@N OJ JOC@M JHKJI@ION DI GJ-GI@

@IQDMJIH@IO. C@I @KGJT@ DI GJ-GI@ @IQDMJIH@IO, $@I@NTN AHDIDNOMOJM

SO@INDJI DN GJO@ DI OC@ I@H@IO DO@.

$@I@NTN

AHDIDNOMOJM

SO@INDJI

AMCDO@OPM@

$@I@NTN

AHDIDNOMOJM

SO@INDJI

AMCDO@OPM@ DI

J-

Q@MQD@R AMCDO@OPM@



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BGI@

JNO@

MJQD@M

DODJI

@IQDMJIH@IO

Database Size Requirements

J C@GK TJP KGI OJ HI@ TJPM NK@ M@LPDM@H@ION JM PDJ M@NJPM@N, OCDN N@ODJI

KMJQD@N DIJMHODJI JPO NK@ GGJODJI JM 100-O@IIO NTNO@H RDOC I Q@M@ J 100

IIJPI@H@IO DG@N K@M N@H@IO, DIGPDI K@MNJIGDOD@N.

Original Audio Resource Files

C@ NK@ M@LPDM@ JM OC@ JMDDIG PDJ M@NJPM@ DG@N OCO M@ PKGJ@ T O@IION I @

GPGO@ N:

Original Files Storage Requirements = x x

JM @SHKG@, D TJP CQ@ 100 O@IION RDOC 100 PDJ DG@N J I Q@M@ NDU@ J 3 B TJP

RJPG CQ@ OJ GPGO@ 30 $B J NK@ JM EPNO OC@ JMDDIG PDJ DG@N:

Original Files Storage Requirements =

100 x 100 x 3 MB =

30,000 MB = 30 GB

Processed Audio Resource Files

C@ JMDDIG DG@N M@ NOJM@ JOC DI OC@ ON@ I JI OC@ DNF (PIG@NN ON@ NOJM@ DN

OPMI@ J T PNDI OC@ JIDPMODJI JKODJIN). C@ KMJ@NN@ DG@N M@ GJO@ JIGT JI OC@

DNF. C@M@JM@, OC@ MR NOJM@ OCO DN M@LPDM@ JI OC@ DNF I @ GPGO@ N:

MJ@NN@ DG@N OJM@ @LPDM@H@ION = (( S S

) / ) S ()

&I OC@ @SHKG@ RDOC 100 O@IION, OC@ M@LPDM@H@IO JM MJ@NN@ DG@N DN GNJ 30 $B:

Q@MQD@R !ON@ DU@ @LPDM@H@ION



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MJ@NN@ DG@N OJM@ @LPDM@H@ION =

((100 S 100 S 3 B) / 3) S (3) =

30,000 B = 30 $B

Reserved Space

JM OC@ ON@, RCDC CJGN JIGT OC@ JMDDIG DG@N, DODJIG NK@ NCJPG @ M@N@MQ@ OJ

GGJR JM NCJMO ODH@ K@FN I @OO@M ON@ K@MJMHI@. $@I@NTN M@JHH@IN OCO

50% (1.5 ODH@N) J DODJIG NK@ NCJPG @ M@N@MQ@ JM OCDN KPMKJN@:

Database Size Requirements = x

&I OCDN @SHKG@, OC@ NP@NO@ ON@ NK@ M@LPDM@H@IO DN:

Database Size Requirements =

30 GB x 1.5 = 45 GB

JPM DNF NK@ M@LPDM@H@IO NCJPG GNJ DIGP@ M@N@MQ@ NK@ OJ KM@Q@IO @M@

K@MJMHI@, RCDC I JPM D MDQ@N @JH@ OJJ PGG.

$@I@NTN M@JHH@IN OCO OC@ M@N@MQ@ NK@ GGJODJI DN 25% (1.25) J OC@ OPG MRM@LPDM@H@ION:

Disk Size Requirements = ( +

) x

C@M@JM@, DI OJOG, JM OC@ JMDDIG DG@N, OC@ JIQ@MO@ DG@N, I M@N@MQ@ NK@, 75 $B M@

M@LPDM@:

Disk Size Requirements =

(30 GB + 3 0 GB) x 1.25 = 75 GB

Q@MQD@R !ON@ DU@ @LPDM@H@ION



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@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI

CDN CKO@M @NMD@N CJR OJ DINOGG I JIDPM@ $@I@NTN AHDIDNOMOJM SO@INDJI. &O GNJ

@NMD@N OC@ KM@M@LPDNDO@N I JOC@M DIJMHODJI JM N@OODI PK $@I@NTN AHDIDNOMOJMSO@INDJI OJ K@MJMH OC@ ONFN OCO M@ @NMD@ DI OC@ Q@MQD@R CKO@M.

CDN CKO@M JIODIN OC@ JGGJRDI N@ODJIN:

V Q@MQD@R

V !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI

V JIDPMDI $A MJK@MOD@N

V JIDPMDI A!! JII@ODJIN

V M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N

V JIDPMDI TNO@H @PMDOT

V JIDPMDI OC@ APDODI @OPM@V GP-DIN

V KMDI $A

V PNOJHDUDI OC@ $A JH@K@

V G@IDI OC@ $A !ON@ AO@M @IIO DN !@G@O@

Overview

$@I@NTN AHDIDNOMOJM SO@INDJI DN @KGJT@ RDOC R@ KKGDODJI N@MQ@M I I @

@NN@ T PNDI R@ MJRN@M. &O J@N IJO CQ@ OJ @ @KGJT@ DI OC@ NH@ @IQDMJIH@IO

RDOC $@I@NTN AHDIDNOMOJM I IJOCDI I@@N OJ @ DINOGG@ JI GD@IO HCDI@N.

&HKJMOIO

$A DN IJMHGGT @KGJT@ DI HPGODKG@ O@IIO

@IQDMJIH@IO; CJR@Q@M, NDIG@-O@IIO @IQDMJIH@IO

@KGJTH@IO DN NPKKJMO@ N J Q@MNDJI 8.1.2. & TJP

@KGJT $A DI NDIG@-O@IIO @IQDMJIH@IO, OC@ @IIO

I@H@IO @OPM@N I DGO@MDI M@ IJO KKGDG@.

PrerequisitesB@JM@ TJP @KGJT $@I@NTN AHDIDNOMOJM SO@INDJI, TJP NCJPG M@QD@R OC@ KGIIDI

DIJMHODJI DI OC@ MH@RJMF !@KGJTH@IO $PD@. CDN RDGG C@GK TJP OJ @KGJT $@I@NTN

AHDIDNOMOJM SO@INDJI I JOC@M JHKJI@ION J OC@ MH@RJMF DI HII@M OCO DN HJNO

KKMJKMDO@ OJ TJPM NDOPODJI.

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !ON@ DU@ @LPDM@H@ION



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$@I@NTN AHDIDNOMOJM SO@INDJI PN@N I@H@IO MH@RJMF. J PN@ OC@ JG@-N@

A@NN JIOMJG @OPM@, JIDPMODJI @MQ@M 8.0.S JM CDC@M DN M@LPDM@.

&HKJMOIOJ QJD DNNP@N RDOC MJG@ NNDIH@ION, TJP NCJPG

PKM@ OC@ KKGDODJI, H@OO, I OC@ MJG@N OJ OC@

I@R OTK@ RC@I TJP HDMO@ OJ OC@ GO@NO Q@MNDJI J

$A JM K@MJMH M@NC DINOGG (N@@ KMDI OJ OC@

GO@NO $@I@NTN AHDIDNOMOJM SO@INDJI JM

I@H@IO MH@RJMF 8.1.1 JM CDC@M).

C@ JHKPO@M JI RCDC TJP DINOGG $@I@NTN AHDIDNOMOJM SO@INDJI HPNO @ KG@ J

ODI N R@ KKGDODJI N@MQ@M, I HPNO @ MPIIDI JI@ J OC@ JGGJRDI:

V @ O IO@MKMDN@ DIPS 5.5 (64-DO) - IO@MKMDN@ DODJI, RDOC Updates from RHN

@IG@

V @ O IO@MKMDN@ DIPS 6.0 (64-DO) - IO@MKMDN@ DODJI, RDOC Updates from RHN

@IG@

M,

V DIJRN @MQ@M 2008 2, RDOC 64-DO KKGDODJIN MPIIDI IODQ@GT JI 64-DO .

V DIJRN @MQ@M 2012, RDOC 64-DO KKGDODJIN MPIIDI IODQ@GT JI 64-DO .

C@ JHKPO@M HPNO GNJ MPI OC@ JGGJRDI:

V Q 6 JM Q 7 PIODH@ () MJH MG@. @@ OC@ @OODI PK OC@ CJNO JM

$@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@MJM DIJMHODJI JPO JODIDI I

DINOGGDI Q, D I@@NNMT.

$A 8.5.0 PN@N I @H@@ @OOT DINOI@ N OC@ R@ KKGDODJI N@MQ@M; N M@NPGO,

JHO DN IJ GJI@M KM@M@LPDNDO@ OJ PN@ $A. JM OCJN@ RCJ CJJN@ OJ PN@ JHO

DINO@ J @OOT, $A M@LPDM@N JHO 6.0.37 MJH AKC@. @@M OJ OC@ KMDI $A

K@ JM DODJIG DIJMHODJI.

&I DODJI, @C HJPG@ J $@I@NTN AHDIDNOMOJM SO@INDJI HDCO CQ@ DODJIG

KM@M@LPDNDO@N. @@M OJ M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N JM HJM@

DIJMHODJI.




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DK

@@M OJ OC@ $@I@NTN PKKJMO@ K@MODI

IQDMJIH@IO @@M@I@ $PD@ JM JHKG@O@ GDNO J OC@

JK@MODI NTNO@HN I ON@N OCO M@ NPKKJMO@

T $A.

Browser Requirements$@I@NTN AHDIDNOMOJM SO@INDJI DIGP@N R@-N@ $& RDOC RCDC TJP I HI@

$@I@NTN KKGDODJIN I NJGPODJIN. &O DN JHKODG@ RDOC OC@ JGGJRDI MJRN@MN:

V DMJNJO &IO@MI@O SKGJM@M 8.S, 9.S, 10.S, 11.S

V JUDGG DM@JS 17 JM CDC@M

V MD 6 JI DIOJNC NTNO@HNV CMJH@

&HKJMOIO

$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON GG

HEJM MJRN@MN, PO DO DN JKODHDU@ JM CMJH@.

& TJP PN@ DMJNJO &IO@MI@O SKGJM@M JM MD,

N@@ BMJRN@M &NNP@N JM OMJPG@NCJJODI

DIJMHODJI NK@DD OJ TJPM MJRN@M.

$@I@NTN AHDIDNOMOJM SO@INDJI DN @NDI@ OJ @ QD@R@ O HDIDHPH NM@@I M@NJGPODJI

J 1024S768, GOCJPC CDC@M M@NJGPODJIN M@ M@JHH@I@. & TJP M@ RJMFDI DI 1024S768

HJ@, HSDHDU@ TJPM MJRN@M OJ @INPM@ OCO TJP I N@@ GG J OC@ DIO@M@. &I DODJI, GG

RDIJRN J OC@ MJRN@M HPNO @ N@O OJ M@NJGPODJI J 1024S768 JM M@O@M.

Required Permissions and Role Privileges$@I@NTN AHDIDNOMOJM SO@INDJI PN@N K@MHDNNDJI-N@ H@CIDNH I MJG@-N@

@NN JIOMJG NTNO@H OJ KMJO@O TJPM O. B@JM@ DINOGGDI I PNDI $@I@NTNAHDIDNOMOJM SO@INDJI, @INPM@ OCO GG PN@MN CQ@ OC@ I@@NNMT @NN K@MHDNNDJIN I

MJG@ KMDQDG@@N OJ J OC@DM RJMF. C@ JGGJRDI M@ @SHKG@N J N@IMDJN OCO M@LPDM@

K@MHDNNDJIN:




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V A PN@M HPNO CQ@ KO@ K@MHDNNDJI JI CDN JM C@M N@M JE@O OJ N@O I NQ@ CDN JM

C@M PN@M KM@@M@I@N DI $@I@NTN AHDIDNOMOJM SO@INDJI.

V J GJ DI OJ $@I@NTN AHDIDNOMOJM SO@INDJI, PN@M HPNO CQ@ @ K@MHDNNDJI JI

CDN JM C@M N@M JE@O, @ I S@PO@ K@MHDNNDJIN JI CDN JM C@M @IIO JE@O,

I @ I S@PO@ K@MHDNNDJIN JI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI GD@IOAKKGDODJI JE@O. C@N@ K@MHDNNDJIN M@ PNPGGT NNDI@ T DI OC@ PN@MN OJ

@NN MJPKN.

C@M@ M@ IJ MJG@ KMDQDG@@N M@LPDM@ OJ GJ DI OJ $A. JR@Q@M, $A-NK@DD PIODJIN

HDCO M@LPDM@ DODJIG MJG@ KMDQDG@@N OJ @ @IG@. @@M OJ JG@ MDQDG@@N JM HJM@

DIJMHODJI JPO MJG@ KMDQDG@@N.

Deploying Multiple Instances of GAX with Shared ResourcesJP I DINOGG HPGODKG@ DINOI@N J $A OJ NPKKJMO JOC DC AQDGDGDOT (A) I GJ

GIDI. JP I GNJ DINOGG HPGODKG@ DINOI@N J $A OJ OF@ QIO@ J OC@ $AKGP-DI MCDO@OPM@. C DINOI@ J $A I @ @KGJT@ RDOC D@M@IO JHDIODJI J

KGP-DIN.

&I @DOC@M N@IMDJ, OC@ HPGODKG@ DINOI@N J $A NCM@ OC@ NH@ O M@NJPM@N, NPC N

JIDPMODJI @MQ@M, OC@ $A ON@, I PDJ M@NJPM@N, PO M@ @S@PO@

DI@K@I@IOGT T D@M@IO PN@MN JI D@M@IO CJNON.

@@ OC@AMCDO@OPM@ K@ JM HJM@ DIJMHODJI.

Minimum Required Firewall Permissions and Settings for GAXDeploymentJPM DM@RGG HPNO GGJR DIJHDI JII@ODJIN JI OC@ COOK I COOKN KJMON. (JM @SHKG@

8080, 80, 433, I NJ JI, N@ JI TJPM N@OPK). C@ KKGDODJI N@MQ@M I GDNO@I JI HJM@

OCI JI@ KJMO O JI@.

JP HPNO GGJR JPOJDI JII@ODJIN OJ GGJR $A OJ @NOGDNC JII@ODJIN; CJR@Q@M, TJP

I M@NOMDO OC@ JII@ODJIN OJ I@ORJMFN OCO JIODI OC@ JGGJRDI JHKJI@ION:

V $!A CJNON

V !ON@N

V $@I@NTN JIDPMODJI GT@M N@MQ@MN: JIDPMODJI @MQ@M, @NN@ @MQ@M, IJGPODJI JIOMJG @MQ@M




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Minimum Required File System Permissions and Settings forGAX DeploymentC@ $A JK@MODI NTNO@H PN@M DN OC@ PN@M OCO MPIN OC@ $A KMJ@NN. C@ $A JK@MODI

NTNO@H PN@M HPNO @ OC@ JRI@M J OC@ JG@M RC@M@ DO DN @KGJT@ I HPNO CQ@ OC@JGGJRDI K@MHDNNDJIN:

V MDO@ K@MHDNNDJI JI OC@ GJ DG@ JG@M

V @/RMDO@ @NN OJ OC@ JG@M JIDPM@ JM A

Deploying Genesys Administrator Extension

C@ JGGJRDI OG@ NPHHMDU@N OC@ NO@KN I@@NNMT OJ K@MJMH OC@ ND @KGJTH@IO J

$@I@NTN AHDIDNOMOJM SO@INDJI. B@JM@ @DIIDI TJPM DINOGGODJI, @INPM@ OCO TJP CQ@H@O OC@ KM@M@LPDNDO@N GDNO@ DI M@M@LPDNDO@N. & TJP KGI OJ DINOGG IT J OC@ HJPG@N DI

$@I@NTN AHDIDNOMOJM SO@INDJI, M@@M OJ M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM

SO@INDJI JPG@N @JM@ PNDI OC@H.

C@ JGGJRDI KMJ@PM@N PN@ @OPK J@ OJ DINOGG $A. @OPK J@ I N@O PK I@R

DINOI@N J $A OJ JII@O OJ I @SDNODI I@H@IO MH@RJMF @KGJTH@IO. JP I

GNJ PN@ @OPK J@ OJ DINOGG I JIDPM@ I@R $@I@NTN @KGJTH@ION. &I OC@ GOO@M

N@IMDJ, @OPK J@ RDGG DINOGG $A, JIDPMODJI @MQ@M, I !ON@ @MQ@M. AO@M

OC@N@ JHKJI@ION M@ DINOGG@, TJP I PN@ OC@ DINOGGODJI KF@ (&) HI@H@IO

@OPM@N J $A OJ @KGJT @IODM@ $@I@NTN DINOGGODJIN.

J @NN @OPK J@, TJP HPNO @ GJG PN@M JI OC@ HCDI@ RC@M@ $A RDGG @

DINOGG@. JP M@ JIND@M@ GJG PN@M D TJP M@ PNDI OCDN HCDI@ DI K@MNJI JM QD

M@HJO@ @NFOJK JII@ODJI.

AGO@MIODQ@GT, TJP I CJJN@ OJ @KGJT $A QD OC@ JHHI GDI@. @@ !@KGJTDI $A QD

OC@ JHHI DI@ JM HJM@ DIJMHODJI.

&HKJMOIO

AGOCJPC JIDPMODJI @MQ@M HDCO NPKKJMO HJM@ON@ OTK@N, $A JIGT NPKKJMON OC@ JGGJRDI

ON@ OTK@N: MG@, DMJNJO @MQ@M, I

JNOM@.

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI



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Deploying Genesys Administrator Extension via Setup Mode

Overview

C@ JGGJRDI NO@KN M@ M@LPDM@ OJ @KGJT $A:

1. @O PK OC@ ON@

2. @O PK OC@ CJNO

3. &INOGG OC@ $A N@MQ@M JI CJNO

4. !@KGJT $A

5. A JII@ODJI OJ JGPODJI JIOMJG @MQ@M ()

Set up the database

CJJN@ JI@ J OC@ JGGJRDI ON@ OTK@N:

Oracle

+ GDF OJ NCJR N@ODJI

@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJI

ON@ (JM MG@)J N@O PK OC@ MG@ 11 2 JM MG@ 12 ON@ OCO DN PN@ T $@I@NTN AHDIDNOMOJM

SO@INDJI.

Start of Procedure

1. @@M OJ OC@ MG@ JPH@IOODJI OJ DINOGG OC@ MG@ !ON@ I@H@IO

TNO@H JI OC@ CJNO HCDI@.

2. N@ OC@ JGGJRDI JHHIN OJ M@O@ OC@ PN@MN I @INPM@ OCO OC@T J IJO

CQ@ @S@NNDQ@ K@MHDNNDJIN:

create user identified by ;

grant connect, resource to ;

alter user quota 10M on USERS;




24/146

&HKJMOIO

C@ JQ@ LPJO QGP@ DN I @SHKG@. JINPGO

OC@ MG@ JPH@IOODJI OJ @O@MHDI@ OC@

JMM@O LPJO QGP@ JM TJPM NTNO@H.

3. & TJP M@ N@OODI PK I@R JIDPMODJI @MQ@M, K@MJMH OC@ JGGJRDI NO@KN JI OC@

JIDPMODJI @MQ@M CJNO:

Z PI OC@ MG@ @O JIDPMODJI ANNDNOIO.

Z @G@O Local Net Service Name Configuration OJ M@O@ I @IOMT DI [email protected] DG@ OJ HK OC@ JG @O @MQD@ H@ OJ OC@ CJNO, KJMO, I&! (TNO@H &!) PN@ T OC@ ON@.

&HKJMOIO

C@ JG @O @MQD@ H@ HPNO @ OC@

NH@ N OC@ &! DI JM@M JM @OPK J@ DI

$A OJ RJMF KMJK@MGT.

Z C@ ORACLE_HOME @IQDMJIH@IO QMDG@ HPNO @ N@O OJ OC@ DINOGGODJIDM@OJMT J OC@ MG@ ON@ GD@IO.

@@M OJ OC@ MG@ JPH@IOODJI JM DODJIG @ODGN JI JHKG@ODI OCDN NO@K.

End of Procedure

(Optional) Enable UTF-8 character encoding for Oracle databases

J @IG@ -8 CMO@M @IJDI JM MG@ ON@N DI $@I@NTN AHDIDNOMOJM

SO@INDJI, TJP HPNO @INPM@ OCO:

V JIDPMODJI @MQ@M 8.1.2 JM CDC@M DN DINOGG@.

V -8 NOMDI @IJDI DN @IG@ JI JIDPMODJI @MQ@M 8.1.2 JM CDC@M.

C@ ON@ CMO@M N@O HPNO @ N@O OJ AL32UTF8 OJ NPKKJMO OC@ PN@ J -8 CMO@M@IJDI. J Q@MDT OC@ CMO@M N@O, PN@ OC@ JGGJRDI JHHI:

SELECT * FROM NLS_DATABASE_PARAMETERS;




25/146

&I OC@ M@NKJIN@, DNLS_CHARACTERSET DN N@O OJ AL32UTF8, IJ DODJIG ODJIN M@

M@LPDM@. OC@MRDN@, M@@M OJ OC@ MG@ NPKKJMO PD@ JM HJM@ DIJMHODJI JPO CMO@M

N@O HDMODJI:

COOK://[email protected]//B2835901/N@[email protected]/28298/[email protected]

MIDI

CMO@M-N@O HDMODJI DN IJI-M@Q@MNDG@ KMJ@NN.

&IJMM@O O JIQ@MNDJI I G@ OJ O JMMPKODJI, NJ

GRTN K@MJMH PGG FPK J OC@ ON@ @JM@

OO@HKODI OJ HDMO@ OC@ O OJ I@R CMO@M N@O.

&HKJMOIO

&I HJNO N@N, PGG @SKJMO I DHKJMO DN

M@JHH@I@ OJ KMJK@MGT JIQ@MO GG O OJ I@R

CMO@M N@O.

Microsoft SQL


@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJI

ON@ (JM DMJNJO @MQ@M)

J N@O PK OC@ DMJNJO @MQ@M 2008/2012 ON@ OCO DN PN@ T $@I@NTN

AHDIDNOMOJM SO@INDJI.

Start of Procedure

1. @@M OJ OC@ DMJNJO @MQ@M JPH@IOODJI OJ M@O@ OC@ DMJNJO @MQ@M!ON@ JM $A.

2. OMO @MQ@M I@H@IO OPDJ.

3. JII@O OJ DMJNJO @MQ@M N sa.

Z @MQ@M OTK@: Database Engine

Z @MQ@M IH@: Local




26/146

Z APOC@IODODJI: SQL Server Authentication

4. M@O@ GJDI I KNNRJM JM OC@ $A ON@. JM @SHKG@: gax850admin

RDOC OC@ KNNRJM password.

5. M@O@ OC@ $A ON@ (JM @SHKG@, gax850) T PNDI OC@ GJDI OJ HF@ OCDN

GJDI OC@ JRI@M J OC@ ON@.

&HKJMOIO

C@I TJP M@O@ OC@ GJDI, PIC@F OC@ Enforcepassword policy C@F JS.

6. @MDT OCO TJP I JII@O OJ OC@ ON@ RDOC OC@ GJDI OCO TJP M@O@:

Z @MQ@M OTK@: Database Engine

Z @MQ@M IH@: LocalZ APOC@IODODJI: SQL Server Authentication

End of Procedure

PostgreSQL


@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJION@ (JM JNOM@)

J N@O PK OC@ JNOM@ ON@ OCO DN PN@ T $@I@NTN AHDIDNOMOJM SO@INDJI.

Start of Procedure

&HKJMOIO

&O DN M@JHH@I@ OJ PN@ JNOM@ Q@MNDJI 9.1.S.

1. @@M OJ OC@ JNOM@ 9.1 JPH@IOODJI OJ M@O@ OC@ JNOM@ !ON@ JM

$A.

2. OMO KAHDI.




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3. @G@O OC@ JNOM@ 9.1 JII@ODJI I JII@O OJ OC@ JNOM@ ON@ RDOC

OC@ JGGJRDI PN@M IH@: postgres.

&HKJMOIO& JNOM@ 9.1 JII@ODJI DN IJO QDGG@,

TJP I M@O@ DO T GDFDI Add Server.

4. M@O@ GJDI I KNNRJM JM OC@ $A ON@.

JM @SHKG@: gax850admin RDOC OC@ KNNRJM password.

JP I @S@PO@ LP@MD@N T GDFDI Query Tool. JM @SHKG@:

CREATE USER gax WITH PASSWORD 'gax850admin' CREATEDB;

5. M@O@ OC@ $A ON@ (JM @SHKG@, gax850) T PNDI OC@ GJDI M@O@ DI O@K

4 OJ HF@ OCDN GJDI OC@ JRI@M J OC@ ON@.

create database gax850 owner gax;

6. JII@O OJ OC@ ON@ RDOC OC@ GJDI OCO TJP M@O@ DI O@K 4.

7. @MJMH OC@ JGGJRDI NO@KN D TJP M@ N@OODI PK I@R JIDPMODJI @MQ@M:

Z JP HPNO PKO@ OC@ !B JIDPMODJI DG@ pg_hba.confOJ GGJR OC@ GD@IO

OJ JII@O OJ OC@ [email protected] &NNP@ OC@ JHHI pg_ctl reload OJ JHKG@O@ OC@ PKO@ J OC@ !B

JIDPMODJI DG@.

&HKJMOIO

Y C@ JNOM@ [email protected] @ DINOGG@ JI OC@ CJNO RC@M@

!ON@ @MQ@M DN DINOGG@.

Y C@ PATH @IQDMJIH@IO QMDG@ HPNO@ N@O OJ OC@ bin DM@OJMT J

JNOM@.

End of Procedure




28/146

Set up the host

@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM

SO@INDJI N@MQ@M

Start of Procedure

1. & Q 6 JM 7 DN IJO GM@T DINOGG@ JI OC@ CJNO HCDI@ RC@M@ $@I@NTN

AHDIDNOMOJM SO@INDJI RDGG @ DINOGG@, DINOGG DO IJR N JGGJRN:

. !JRIGJ OC@ MG@ Q PIODH@ IQDMJIH@IO DO () MJH OC@ JGGJRDI

R@NDO@:

COOK://[email protected]/O@CI@ORJMF/EQ/EQN@/JRIGJN/

[email protected]

. (DIPS) @G@O OC@ tar.gz KF@.

@@M OJ OC@ MG@ JPH@IOODJI JM HJM@ DIJMHODJI JI CJR OJ

DINOGG OC@ OM.U KF@.

. (DIJRN) !JPG@ GDF OC@ Q DINOGG@M. C@ JIO@ION RDGG @ DINOGG@ DI OC@

DM@OJMT OCO TJP NK@DT PMDI OC@ DINOGGODJI.4. @O OC@ JGGJRDI @IQDMJIH@IO QMDG@N JM TJPM CJNO, N JGGJRN:

. DIPS

&IN@MO OC@ JGGJRDI GDI@N DIOJ OC@/etc/profile DG@:

Y export JRE_HOME=/usr/lib/java/jre-/jre

Y export PATH = $PATH: /usr/lib/java/jre-/jre/bin

J JPO I GJ DI DI OJ ODQO@ OC@ I@R @IQDMJIH@IO QMDG@N DI OC@PMM@IO N@NNDJI.

. DIJRN

Y M@O@ I@R TNO@H MDG@ IH@ JRE_HOME I PN@ OC@ KOC

OCO RN PN@ PMDI DINOGGODJI N OC@ QGP@ (JM @SHKG@,

C:\Programs\Java\jre1.6.0_23).




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Y DO OC@ Path QMDG@ I KK@I C:\Programs\Java\

jre1.6.0_23\bin OJ OC@ @SDNODI QGP@.

3. &INOGG JG JIOMJG A@IO JI OCDN CJNO. JM @ODG@ DINOMPODJIN, M@@M OJ OC@

MH@RJMF !@KGJTH@IO $PD@.

End of Procedure

Install the GAX server on a host

Linux


&INOGGDI $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M

JI DIPS CJNO

Prerequisites

V C@ @IQDMJIH@IO QMDG@ JMJRE_HOME CN @@I JIDPM@ (N@@ O@K 2 J@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M).

Start of Procedure

1. JKT OC@ & OJ OC@ CJNO HCDI@.

2. QDO@ OJ OC@ JG@M OJ RCDC TJP JKD@ OC@ &, I CI@ OC@ K@MHDNNDJIN J OC@

DINOGGODJI DG@ T @IO@MDI OC@ JGGJRDI JHHI:

chmod 755 install.sh

3. PI OC@ DINOGGODJI DG@ OJ @SOMO I JKT OC@ I@@NNMT DG@N T @IO@MDI OC@

JGGJRDI JHHI:

./install.sh

&HKJMOIO




30/146

C@I TJP DINOGG $@I@NTN AHDIDNOMOJM

SO@INDJI, TJP HDCO M@@DQ@ OC@ JGGJRDI @MMJM

H@NN@ OCO DIDO@N OCO DINOGGODJI RN

PINP@NNPG:Unable to find configurationinformation. Either you have notused configuration wizards and the

GCTISetup.ini file was not createdor the file is corrupted.

&IJM@ OCDN H@NN@; $@I@NTN AHDIDNOMOJM

SO@INDJI RN DINOGG@ NP@NNPGGT.

4. QDO@ OJ OC@ JG@M DI RCDC TJP DINOGG@ $A I MPI OC@ gax_startup.sh DG@.

Important

V C@ $A DINOGG@M M@O@N setenv.sh DG@ OCO @IG@N TJP OJ EPNO OC@ H@HJMTN@OODIN JM $A. C@ setenv.sh DG@ @DI@N OC@ H@HJMT (A) N@OODIN JM $A OJ1024 B. JP I CI@ OC@ H@HJMT N@OODI DI OC@ setenv.sh DG@ OJ D@M@IOQGP@. & TJP @IG@ @IMTKODJI, @INPM@ OCO TJP HF@ OC@ JGGJRDI PKO@N OJ

OC@ setenv.sh DG@. C@ setenv.sh DG@ JIODIN OC@ JGGJRDI GDI@N:

# Uncomment the following lines only if you are going to useTLS. Don't forget to set the correct path and password.#export JAVA_OPTS="$JAVA_OPTS -Djavax.net.ssl.trustStore=/path_to_jre/jre6/lib/security/cacerts"#export JAVA_OPTS="$JAVA_OPTS-Djavax.net.ssl.trustStorePassword=secret_password"

# This line defines the memory (RAM) settings for GAX. If youhave more RAM available for GAX, adjust both valuesaccordingly

export JAVA_OPTS="$JAVA_OPTS -Xms1024m -Xmx1024M"

# Uncomment following line to activate psdk.logs, it'srecommended to let this option deactivated#export JAVA_OPTS=%JAVA_OPTS%

-Dcom.genesyslab.platform.commons.log.loggerFactory=com.genesyslab.platform.commons.log.Log4JLoggerFactoryImpl




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# Enable this option for SSL Debugging#export JAVA_OPTS=%JAVA_OPTS% -Djavax.net.debug=all

JGGJR OC@ DINOMPODJIN DI OC@ DMNO GDI@ T PIJHH@IODI OC@ DIDO@ GDI@N @GJR DO

I N@OODI OC@ KOC I KNNRJM.

V JP HPNO M@O@ OMPNO NOJM@ I N@O OC@ OMPNO NOJM@ KOC JMDIGT. @@ MINKJMO

T@M @PMDOT JM HJM@ DIJMHODJI.

End of Procedure

Windows


&INOGG $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M JI

DIJRN @MQ@M CJNO

Prerequisites

V C@ @IQDMJIH@IO QMDG@ JMJRE_HOME CN @@I JIDPM@ (N@@ O@K 2 J@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M).

Start of Procedure

1. JKT OC@ & OJ OC@ CJNO HCDI@.

2. PI OC@ setup.exe DINOGGODJI DG@ OJ @SOMO I JKT OC@ I@@NNMT DG@N.

& OC@M@ DN I @SDNODI DINOGGODJI J $A JI OC@ CJNO, OC@ DINOGG@M RDGG DNKGT DGJ

JS OCO KMJHKON TJP OJ JIDMH RC@OC@M JM IJO TJP RIO OJ HDIODI OC@ @SDNODI

DINOGGODJI.

3. QDO@ OJ OC@ JG@M DI RCDC TJP DINOGG@ $A I MPI OC@ gax_startup.bat DG@.




32/146

Important

V C@ $A DINOGG@M M@O@N setenv.bat DG@ OCO @IG@N TJP OJ EPNO OC@ H@HJMTN@OODIN JM $A. C@ setenv.bat DG@ @DI@N OC@ H@HJMT (A) N@OODIN JM $A OJ1024 B. JP I CI@ OC@ H@HJMT N@OODI DI OC@ setnev.bat DG@ OJ D@M@IOQGP@. & TJP @IG@ @IMTKODJI, @INPM@ OCO TJP HF@ OC@ JGGJRDI PKO@N OJ

OC@ setenv.bat DG@. C@ setenv.bat DG@ JIODIN OC@ JGGJRDI GDI@N:REM Uncomment the following lines only if you are going touse TLS. Don't forget to set the correct path and password.REM set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStore="C:\Program Files\Java\jre6\lib\security\cacerts"REM set JAVA_OPTS=%JAVA_OPTS%-Djavax.net.ssl.trustStorePassword=secret_password

JGGJR OC@ DINOMPODJIN DI OC@ DMNO GDI@ T PIJHH@IODI OC@ DIDO@ GDI@N @GJR DO

I N@OODI OC@ KOC I KNNRJM.

V JP HPNO M@O@ OMPNO NOJM@ I N@O OC@ OMPNO NOJM@ KOC JMDIGT. @@ MINKJMO

T@M @PMDOT JM HJM@ DIJMHODJI.

End of Procedure

Deploy GAX

Deploy GAX Using Setup Mode (Existing Deployment)


!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI

(SDNODI !@KGJTH@IO)

Start of Procedure

1. JII@O OJ $A GJGGT T JK@IDI NPKKJMO@ R@ MJRN@M I IQDODI OJ OC@

GJODJI J TJPM $A CJNO (JM @SHKG@: http://localhost:8080/gax/).




33/146

&HKJMOIO

@OPK J@ DN @NNDG@ JIGT OCMJPC GJG

JII@ODJI. JP IIJO PN@ @OPK J@ D TJP

JII@O M@HJO@GT OJ OC@ $A CJNO.

2. @G@O OC@ Username D@G I @IO@Mroot. BT @PGO, OC@M@ DN IJ KNNRJM.

3. GDF Log In.4. CJJN@ Connect to an Existing Deployment.5. JP HPNO KMJQD@ JIDPMODJI DIJMHODJI JPO OC@ @SDNODI I@H@IO

MH@RJMF @KGJTH@IO. CDN NM@@I KM@-KJKPGO@N RDOC @SDNODI @ODGN JPO OC@

@KGJTH@IO, NPC N:

Z Primary Configuration Server HostZ Port IPH@MZ Default Client Application NameZ UsernameZ Password

& OC@M@ M@ IT @MMJMN, $A KMJHKON TJP OJ M@-@IO@M OC@ JIDPMODJI DIJMHODJI.

6. GDF Next.7. @MJMH JI@ J OC@ JGGJRDI ODJIN. & TJP DIO@I OJ PN@ OC@ PGN@ 8.5 KGP-DI RDOC

$A, TJP HPNO CJJN@ OC@ DMNO JKODJI.

Z @G@O OC@ $A AKKGDODJI JE@O OJ @ NNJDO@ RDOC OC@ @SDNODI DINOI@.

C@ GDNO DIGP@N GG JE@ON J OTK@ AKKGDODJIN RDOC NPOTK@ J @DOC@M

$$@I@NTNAHDIDNOMOJM@MQ@M JM $$@I@NTN$@I@MD@MQ@M. & OC@

NNJDO@ JNO JE@O CN OC@ NH@ CJNO IH@N JM & M@NN@N N OC@PMM@IO $A DINOI@, DO DN CDCGDCO@ N recommended.

Z M@O@ I@R AKKGDODJI JE@O. JP HPNO KMJQD@ OC@ JGGJRDI DIJMHODJI:

Y Administrator Extension Application Object NameXIO@M OC@IH@ J OC@ AKKGDODJI JE@O OJ M@O@.

Y TemplateX@G@O OC@ KKGDODJI O@HKGO@ OJ PN@.& OC@ JNO JE@O J@N IJO @SDNO, DO DN POJHODGGT M@O@.

8. GDF Next.9. $A KMJHKON TJP OJ @IO@M JIDPMODJI DIJMHODJI JM OC@ $A ON@. CDN

NM@@I KM@-KJKPGO@N RDOC @SDNODI @ODGN OCO HDCO @ NOJM@ DI JIDPMODJI

@MQ@M. JP HPNO KMJQD@ OC@ JGGJRDI JIDPMODJI DIJMHODJI:

Z Database Server TypeZ Database HostZ Port (IPH@MD JIGT)Z Database NameZ UsernameZ Password




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10. GDF Next.11. $A Q@MDD@N OC@ ON@ Q@MNDJI I M@O@N (JM PKO@N) OC@ ON@ @NN

JIDPMODJI. & I @MMJM JPMN, I @MMJM H@NN@ DNKGTN I TJP I @DOC@M

I@G JM M@NOMO OC@ @KGJTH@IO KMJ@NN.

12. GDF Finish.13. $A M@NOMON OJ DIDNC OC@ N@OPK JK@MODJI. C@I DO DN JI@, $A DNKGTN OC@ GJDI

NM@@I I TJP I GJDI OJ $A.

End of Procedure

Deploy GAX using Setup Mode (New Deployment)


&HKJMOIO

@OPK J@ IIJO @ PN@ JM I@R @KGJTH@ION J

I@H@IO MH@RJMF 8.5.

!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI (@R

!@KGJTH@IO)

Prerequisites

V $@I@NTN !@KGJTH@IO A@IO ($!A) HPNO @ DINOGG@ JI KJMO 5000 JI OC@ N@MQ@M OCO

RDGG MPI JIDPMODJI @MQ@M I !ON@ @MQ@M.

V C@ DINOGGODJI KF@N JM JIDPMODJI @MQ@M I !ON@ @MQ@M M@ GJO@

DI GJODJI @NNDG@ OJ OC@ $A CJNO HCDI@.

Start of Procedure

1. JII@O OJ $A GJGGT T JK@IDI NPKKJMO@ R@ MJRN@M I IQDODI OJ OC@

GJODJI J TJPM $A CJNO (JM @SHKG@: http://localhost:8080/gax/).




35/146

&HKJMOIO

@OPK J@ DN @NNDG@ JIGT OCMJPC GJG

JII@ODJI. JP IIJO PN@ @OPK J@ D TJP

JII@O M@HJO@GT OJ OC@ $A CJNO.

2. @G@O OC@ Username D@G I @IO@Mroot. BT @PGO, OC@M@ DN IJ KNNRJM.

3. GDF Log In.4. CJJN@ Install a New Deployment.5. &I OC@ Installation Packages KI@, KMJQD@ OC@ JGGJRDI DIJMHODJI:

Z Configuration Server IP PathXIO@M OC@ KOC OJ OC@ JIDPMODJI @MQ@MDINOGGODJI KF@ .UDK DG@ (DIJRN) JM OM.U DG@ (DIPS). C@ DG@ HPNO

JIODI OC@ ip I Templates DM@[email protected] Database Server IP PathXIO@M OC@ KOC OJ OC@ !ON@ @MQ@M

DINOGGODJI KF@ .UDK DG@ (DIJRN) JM OM.U DG@ (DIPS). C@ DG@ HPNO

JIODI OC@ ip I Templates DM@[email protected]. GDF Next.7. &I OC@ Configuration Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.

JH@ D@GN M@ KJKPGO@ T @PGO QGP@N.

Z Installation Path on Target HostXC@ DINOGGODJI KOC OJ RCDCJIDPMODJI @MQ@M RDGG @ DINOGG@.

Z Primary Configuration Server HostXIO@M OC@ IH@ J OC@ MDHMTJIDPMODJI @MQ@M CJNO.

Z PortXIO@M OC@ KJMO IPH@M JM OC@ MDHMT JIDPMODJI @MQ@M.

Z Target Host OS TypeX@G@O OC@ JK@MODI NTNO@H PN@ T OC@ OM@O CJNO.

&HKJMOIO

AGOCJPC I@H@IO MH@RJMF NPKKJMON

QMDJPN JK@MODI NTNO@HN, $A I JIGT

@KGJT JIDPMODJI @MQ@M I !ON@

@MQ@M JI DIJRN @MQ@M 2003/2008/2012

JM @ O IO@MKMDN@ DIPS 5.5/6. @@

M@M@LPDNDO@N JM HJM@ DIJMHODJI JI

JK@MODI NTNO@HN OCO M@ NPKKJMO@ T

$A.

Z Management PortXIO@M OC@ KJMO IPH@M JM OC@ I@H@IO JMO.8. GDF Next.




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9. (KODJIG) GDF OC@ Install Backup Configuration ServerC@F JS OJ DINOGG BFPK JIDPMODJI @MQ@M. JP HPNO KMJQD@ OC@ JGGJRDI DIJMHODJI:

Z Backup Configuration Server HostXIO@M OC@ IH@ J OC@ BFPKJIDPMODJI @MQ@M CJNO.

Z PortXIO@M OC@ KJMO IPH@M JM OC@ BFPK JIDPMODJI @[email protected] Management PortXIO@M OC@ KJMO IPH@M JM OC@ BFPK I@H@IO

JMO.

10. GDF Next.11. &I OC@ Database Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI. JH@

D@GN M@ KJKPGO@ T @PGO QGP@N.

Z Installation Path on Target HostXC@ DINOGGODJI KOC OJ RCDC !ON@@MQ@M RDGG @ DINOGG@.

Z PortXIO@M OC@ KJMO IPH@M JM OC@ [email protected]. GDF Next.13. &I OC@ Configuration Server Database N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.

JH@ D@GN M@ KJKPGO@ T @PGO QGP@N.

Z Database Server TypeX@G@O OC@ ON@ OTK@ OJ @ PN@ T $A:MG@, JNOM@, JM @MQ@M.

Z Database HostXIO@M OC@ IH@ J OC@ ON@ CJNO.Z PortXIO@M OC@ KJMO IPH@M JM OC@ [email protected] Database NameXIO@M OC@ IH@ J OC@ [email protected] UsernameXIO@M OC@ PN@M IH@ OJ PN@ RC@I @NNDI OC@ [email protected] PasswordXIO@M OC@ KNNRJM OJ PN@ RC@I @NNDI OC@ ON@.

&HKJMOIO$A PN@N @PGO QGP@N JM NJH@ @KGJTH@IO

KMH@O@MN. C@N@ @PGO QGP@N M@ IJO

KM@N@IO@ OJ OC@ PN@M. & TJP RIO OJ JQ@MMD@

OC@N@ @PGO QGP@N, TJP HPNO @DO OC@ JGGJRDI

DG@ DI OC@\confDM@OJMT:

asd_hostinfo.properties, asd_silentini_.properties

14. A KMJM@NN DIDOJM DNKGTN RCDG@ $A K@MJMHN OC@ @KGJTH@IO. & I @MMJM JPMN,

I @MMJM H@NN@ DNKGTN I TJP I @DOC@M I@G JM M@NOMO OC@ @KGJTH@IO

KMJ@NN.

15. GDF Next.16. &I OC@ Configuration Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.




37/146

Z Administrator Extension Application Object NameXIO@M OC@ IH@ JOC@ $A AKKGDODJI JE@O.

17. GDF Next.18. &I OC@ Administrator Extension Database Details N@ODJI, KMJQD@ OC@ JGGJRDI

DIJMHODJI. JH@ D@GN M@ KJKPGO@ T @PGO [email protected] Database Server TypeX@G@O OC@ ON@ OTK@ OJ @ PN@ T OC@ $A

ON@: MG@, JNOM@, JM @MQ@M.

Z Database HostXIO@M OC@ IH@ J OC@ $A ON@ CJNO.Z PortXIO@M OC@ KJMO IPH@M JM OC@ $A [email protected] Database NameXIO@M OC@ IH@ J OC@ $A [email protected] UsernameXIO@M OC@ PN@M IH@ OJ PN@ RC@I @NNDI OC@ $A [email protected] PasswordXIO@M OC@ KNNRJM OJ PN@ RC@I @NNDI OC@ $A ON@.

19. GDF Next.20. $A Q@MDD@N OC@ ON@ Q@MNDJI I M@O@N (JM PKO@N) OC@ ON@ @NN

JIDPMODJI. & I @MMJM JPMN, I @MMJM H@NN@ DNKGTN I TJP I @DOC@M

I@G JM M@NOMO OC@ @KGJTH@IO KMJ@NN.

21. GDF Finish.22. $A M@NOMON OJ DIDNC OC@ N@OPK JK@MODJI. C@I DO DN JI@, $A DNKGTN OC@ GJDI

NM@@I I TJP I GJDI OJ $A.

End

Important

@OPK J@ M@N NMDKO DG@N MJH &N I @S@PO@N OC@H JI OC@ OM@O ON@OCMJPC !B JII@ODJI. NMDKO DG@N NCJPG JGGJR OC@N@ MPG@N:

1. ::= {[] | [] | []}A script consists of a sequence of statements or comments, with orwithout delimiters in between.

2. ::= "/*"{ } "*/"|//{}|"--"{ }A single-line comment starts with "//" or "--" and ends with theline.

A multi-line comment starts with "/*" and ends with "*/".

3. < Delimiter > ::= "go"|"/"|";"An instance of go or / is a strong delimiter which delimits anystatements.An instance of ; is a weak delimiter which delimits all other




38/146

statements except .

4. ::= '{}'|"{}"Quotations can appear inside a statement. Any characters inside

quotations are not treated as a statement, delimiter, or comment.

5. ::= |::="CREATE PROCEDURE"|"CREATE OR REPLACEPROCEDURE"{|}"go"|"/"|::=

"INSERT"|"UPDATE"|"DELETE"|"DROP"|"CREATE"|"ALTER"|"COMMIT"|"ROLLBACK"|"A create procedure statement must be specifically delimited by astrong delimiter.A simple statement can be delimited by a delimiter, a comment, oranother statement.

6. All keywords are case insensitive.

End of Procedure

Add SCS Connection

$A HPNO CQ@ JII@ODJI OJ JGPODJI JIOMJG @MQ@M () JM OC@ TNO@H !NCJM OJ

PIODJI.

ADI JII@ODJI OJ MJH $A

Start of Procedure

1. &I $A, J OJ JIDPMODJI I@M.

2. JQ@M JQ@M OC@ Environment DJI I N@G@O Applications DI OC@ KJK-PK GDNO.

3. &I OC@ Applications GDNO, JK@I OC@ AKKGDODJI JE@O JM $A.4. &I OC@ $A AKKGDODJI JE@O @ODGN RDIJR, GDF OC@ Connections O.5. GDF Add.6. &I OC@ KJK-PK RDIJR, @IO@M DIJMHODJI JPO OC@ JII@ODJI OJ . @@M OJ OC@

KMJ@PM@ "M@ODI AKKGDODJI E@ON" JI OC@ AKKGDODJIN K@ JM HJM@

DIJMHODJI.

7. GDF OK.




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8. GDF Save.9. @NOMO $A.

End of Procedure

Deploying GAX via the Command LineJP I GNJ @KGJT $A QD OC@ JHHI GDI@ T PNDI N@OPK DG@ OJ KMJQD@ @KGJTH@IO

DINOMPODJIN. CDN @OPM@ DN PN@PG JM NDOPODJIN DI RCDC TJP IIJO @NN OC@ $A CJNO

QD M@HJO@ @NFOJK JII@ODJI.

!@KGJTDI $A QD OC@ JHHI DI@

Prerequisites

JP CQ@ JHKG@O@ OC@ JGGJRDI KMJ@PM@N:

V @O PK OC@ ON@

V @O PK OC@ CJNO

V &INOGG OC@ $A N@MQ@M JI CJNO

Start of Procedure

1. M@O@ N@OPK DG@ OJ KMJQD@ @KGJTH@IO DINOMPODJIN JM OC@ JHHI-GDI@MPH@IO. C@ N@OPK DG@ HPNO JIODI OC@ JGGJRDI JIO@IO:

Configuration_Server_Host=Configuration_Server_Port=Default_Client_Application_Name=Configuration_Server_Username=Configuration_Server_Password=Application_Object_Name=

Database_Server_Type=Database_Host=Database_Port=Database_Name=Database_Username=Database_Password=




40/146

&HKJMOIO

Z JP HPNO KMJQD@ QGD QGP@ JM @C

KMH@O@M DI OC@ N@OPK DG@.

Z JM Database_Server_Type JIGT OC@

JGGJRDI QGP@N M@ QGD: oracle,

mssql, JMpostgre.

2. IO@M OC@ JGGJRDI JHHI DI JHHI-GDI@ RDIJR, M@KGDI

RDOC OC@ IH@ J OC@ DG@ TJP M@O@ DI O@K 1:

java -jar gax.war -setup gax

End of Procedure

Configuring GAX Properties

AO@M $A NOMON JM OC@ DMNO ODH@, DO @I@MO@N OC@ JGGJRDI DG@N I JG@MN DI OC@

DINOGGODJI DM@OJMT:

V conf/gax.properties

V webapp

V logsV jsp

JP I JIDPM@ $A T @DODI OC@ gax.properties DG@. C@ JKODJIN NK@DD@ DI OC@

gax.properties DG@ M@ PN@ T $A @JM@ DO JII@ON OJ JIDPMODJI @MQ@M. J N@O

DODJIG JIDPMODJI JKODJIN, N@@ JIDPMODJI KODJIN.

DK

GDF OCDN GDIF OJ M@ HJM@ @I@MG DIJMHODJI JPO

[email protected] DG@N.

C@ JGGJRDI JKODJIN I @ JIDPM@:

Option Description Possible Values Default Value

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI $A MJK@MOD@N



41/146

accesslog_enabledIG@N @NN

GJDIOMP@, GN@ OMP@

accesslog_filenameDG@ IH@ JM OC@

@NN GJQGD DG@IH@

./GJN/COOK-

TTTTHH.GJ

accesslog_timezoneDH@ UJI@ JM OC@

@NN GJ

AIT QGD ODH@UJI@ J@(N@@ DH@ JI@N JM

GDNO).

$

accesslog_append

AO@M $A DN M@NOMO@,

NK@DD@N RC@OC@M OJ

KK@I OJ @SDNODI

@NN GJ

OMP@, GN@ OMP@

accesslog_extended

K@DD@N RC@OC@M OJ

DIGP@ @SO@I@

DIJMHODJI DI OC@

@NN GJ

OMP@, GN@ GN@

accesslog_cookiesK@DD@N RC@OC@M OJ

DIGP@ JJFD@N DI OC@

@NN GJ

OMP@, GN@ GN@

accesslog_retaindaysK@DD@N IPH@M J

TN OJ M@ODI OC@

@NN GJ

DIO@@M 90

appK@DD@N OC@ $A

AKKGDODJI JE@O

SDNODI AKKGDODJI

JE@O IH@

backup_portK@DD@N OC@ FPK

JIDPMODJI @MQ@M

JMO

DIO@@M

backup_host

K@DD@N OC@ FPK

JIDPMODJI @MQ@M

JNO, RMDOO@I N PGGT

PGDD@ !JHDI

H@ (!) JM &

GD ! JM &

host

K@DD@N OC@ KMDHMT

JIDPMODJI @MQ@M

JNO, RMDOO@I N PGGT

PGDD@ !JHDI

H@ (!) JM &

GD ! JM &

http_port !@DI@N OC@ KJMO DIO@@M 8080

https_port!@DI@N OC@

KJMODIO@@M 8443

keystore_pathK@DD@N OC@ F@TNOJM@

KOCGD KOC




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keystore_passwordK@DD@N OC@ F@TNOJM@

KNNRJM

JO@: C@ KNNRJM DN

@IMTKO@ I HPNO IJO

@ HJDD@ DM@OGT.

&INO@, M@@M OJ O@K 4 J

@OODI PK JMPN@ RDOC $@I@NTN

AHDIDNOMOJM SO@INDJI.

max_cfg_connection

K@DD@N OC@

HSDHPH IPH@M J

JII@ODJIN OJ GGJR

MJH $A OJ

JIDPMODJI @MQ@M.

J GGJR PIGDHDO@

JII@ODJIN, N@O OC@

QGP@ OJ-1

.

-1 JM IT KJNDODQ@ DIO@@M 200

max_idle_time

K@DD@N OC@

HSDHPH DG@ ODH@, DI

HDGGDN@JIN, @JM@

POJHOD GJJPO

DIO@@M 1000*60*60

portK@DD@N OC@ KMDHMT

JIDPMODJI @MQ@M

JMO

DIO@@M

root_urlK@DD@N OC@ MJJO

(CJNO:KJMO/MJJO)/gax

samlIG@N DIG@ DI

IOMP@, GN@ GN@

saml_entityidIDLP@ A IODOT

&! JM &OMDI

saml_idp_metadata

K@DD@N GJODJI J

& H@OO, N I

JM DG@

GJODJI

OMDI

saml_landingpageK@DD@N OC@ DIG@

DI I GIDI K@OMDI

supported_protocol

!@DI@N OC@ KMJOJJG OJ

PN@ RC@I

JHHPIDODI RDOC

OC@ N@MQ@M

http/https/both http

&HKJMOIO




43/146

KODJIN M@GO@ OJ DIG@ DI I () HDCO IJO @

QDGG@ OJ GG PNOJH@MN.

Configuring ADDP Connections

C@ AQI@ !DNJII@ODJI !@O@ODJI MJOJJG (A!!) DN $@I@NTN KMJKMD@OMT -JI OJ

OC@ /& NOF. &O DHKG@H@ION K@MDJD KJGG RC@I IJ OPG ODQDOT JPMN JQ@M DQ@I

JII@ODJI. & JIDPMG@ ODH@JPO @SKDM@N RDOCJPO M@NKJIN@ MJH OC@ JKKJNDO@ KMJ@NN,

OC@ JII@ODJI DN JIND@M@ GJNO.

$@I@NTN M@JHH@IN @IGDI A!! JI OC@ GDIFN @OR@@I IT KDM J $@I@NTN

JHKJI@ION. A!! C@GKN @O@O JII@ODJI DGPM@ JI JOC OC@ GD@IO I OC@ N@MQ@M [email protected] HJNO JII@ODJIN, @IGDI @O@ODJI JI OC@ GD@IO ND@ JIGT DN NPDD@IO I DO M@P@N

I@ORJMF OMD. JR@Q@M, $@I@NTN NOMJIGT M@JHH@IN OCO TJP PN@ @O@ODJI JI JOC

ND@N JM GG JII@ODJIN @OR@@I JIDPMODJI @MQ@M I DON GD@ION (DIGPDI JGPODJI

JIOMJG &IO@M@), N R@GG N @OR@@I IT ORJ -@MQ@MN.

@@M OJ OC@ MH@RJMF !@KGJTH@IO $PD@ JM HJM@ DIJMHODJI JI A!!.

Using ADDP with GAX$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON A!! JII@ODJIN OJ OC@ JGGJRDI JHKJI@ION:

V JIDPMODJI @MQ@M (A!! GRTN @IG@)

V @NN@ @MQ@M (A!! @IG@ JKODJIGGT OCMJPC JII@ODJI KMH@O@MN)

AO NOMOPK, $A DIDODO@N JII@ODJI OJ JIDPMODJI @MQ@M RDOC A!! @IG@ PNDI OC@

JGGJRDI @PGO QGP@N:

V JG DH@JPO: 20

V @HJO@ DH@JPO: 20

V M@: On

AO@M @NOGDNCDI OC@ JII@ODJI, $A M@N OC@ A!! KMH@O@MN NK@DD@ DI OC@JII@ODJI OJ JIDPMODJI @MQ@M, I D JIDPM@, OC@ ODH@JPON M@ M@N@O TIHDGGT

N@ JI OC@ JIDPM@ QGP@N (IJ M@-JII@ODJI DN I@@@).

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI A!! JII@ODJIN



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C@ A!! KMH@O@MN JM @NN@ @MQ@M M@ M@ MJH JIDPMODJI @MQ@M @JM@ OC@

JII@ODJI OJ @NN@ @MQ@M DN DIDODGDU@. A!! DN IJO @IG@ JI OC@ JII@ODJI OJ

@NN@ @MQ@M D JIDPMODJI QGP@N M@ IJO @DI@.

@@M OJ OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI JI JIDPMDIA!! JII@ODJIN.

&HKJMOIO

V C@ ODH@JPO QGP@N M@ EPNO@ N@ JI OC@

RJMFGJ @SK@MD@I@ T JHKJI@ION RDOC

A!! @IG@. JP I DIM@N@ OC@ ODH@JPO D

OC@ JHKJI@ION M@ C@QDGT GJ@.

V JP HPNO M@NOMO $A RC@I I A!!

JII@ODJI DN N@Q@M@. @NOMO $A OJ M@-@NOGDNC OC@ JII@ODJI.

Prerequisites for Genesys Administrator ExtensionModules

CDN N@ODJI @NMD@N KM@M@LPDNDO@N OJ @ H@O @JM@ DINOGGDI JM PNDI OC@ PIODJIG

HJPG@N J $@I@NTN AHDIDNOMOJM SO@INDJI. C@N@ M@ DI DODJI OJ OC@ ND

KM@M@LPDNDO@N GDNO@ C@M@, I M@ NK@DD OJ OC@ JMM@NKJIDI HJPG@.

&HKJMOIO

IG@NN NK@DD@ JOC@MRDN@, GG JHHIN OCO M@

@IO@M@ JI JHHI GDI@ DI OCDN N@ODJI NCJPG @

DNNP@ N MJJO PN@M (JHHI KMJHKO J#) JM N

M@PGM PN@M (JHHI KMJHKO J$).

B@JM@ PNDI JGPODJI !@KGJTH@IO OJ @KGJT JGPODJIN OJ GJG I M@HJO@ CJNON, TJP HPNO@INPM@ OCO OC@ JGGJRDI KM@M@LPDNDO@N M@ H@O:

V JNON M@ N@O PK I MPIIDI O OC@ M@HJO@ GJODJIN, I M@ MPIIDI JG JIOMJG

A@IO (A) I $@I@NTN !@KGJTH@IO A@IO ($!A). N@ OC@ DINOMPODJIN DI

Genesys Administrator Extension Help.

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N



45/146

V C@ JGGJRDI JIDPMODJI JKODJIN M@ @DI@ JI OC@ Options O J OC@ $@I@NTNAHDIDNOMOJM SO@INDJI N@MQ@M AKKGDODJI JE@O DI OC@ asd N@ODJI:

Z silent_ini_pathZ local_ip_cache_dir

@@M OJ JIDPMODJI KODJIN JM HJM@ DIJMHODJI JPO OC@N@ JKODJIN.

V AI KKMJKMDO@ GD@IO DN DINOGG@ JM NJGPODJI @DIDODJIN OCO DIGP@

JHHIN. JP I PN@ OC@ JGGJRDI GD@ION JM @C ON@

OTK@:

Z MG@X*GPN

Z DMJNJO @MQ@MXNLGH

Z JNOM@XKNLG

JM OC@ @KGJTH@IO J MH@O@M $MJPKN, @INPM@ OCO TJP CQ@ RMDO@ K@MHDNNDJIN OJ OC@

Transactions JG@M J OC@ O@IIO JI RCDC OC@ MH@O@M $MJPK DN @KGJT@. JP HPNO GNJCQ@ RMDO@ KMDQDG@@N JM OC@ Voice Platform Profiles JG@M OJ @KGJT OC@ JD@ KKGDODJII/JM RMDO@ KMDQDG@@N JM OC@ Routing Scripts JG@M OJ @KGJT $@I@NTN &! JM MJPODI NOMO@D@N. C@M@ M@ IJ DODJIG KM@M@LPDNDO@N JM PNDI K@MODJIG MH@O@M

I@H@IO DI $@I@NTN AHDIDNOMOJM SO@INDJI. JR@Q@M, @INPM@ OCO TJPM &IO@MODJI

JPODI !@NDI@M (&!) MJPODI NOMO@D@N M@@M@I@ OC@ Transaction JE@ON [email protected]@MODJIG MH@O@M I@H@IO RJMFN OJ@OC@M RDOC MJPODI NOMO@D@N, MJPODI

NOMO@D@N, $ QJD@ KKGDODJIN, I $@I@NTN BPNDI@NN PG@N.

&HKJMOIOK@MODJIG MH@O@M I@H@IO J@N IJO GJ

NOMO@D@N JI !N JM PKGJ KKGDODJIN OJ KKGDODJI

N@MQ@MN. JP HPNO J OCDN HIPGGT JM GG

KMH@O@MDU@ JE@ON.

J PN@ APDJ @NJPM@ I@H@IO DI $@I@NTN AHDIDNOMOJM SO@INDJI, TJP HPNO J OC@

JGGJRDI:

V A OC@ JIDPMODJI JKODJI N@ODJI I JKODJIN JM DIPS JM DIJRN @MQ@M.

DIPS:

+ GDF C@M@ OJ M@Q@G J@




46/146

[arm]local_announcement_folder=announcement

local_music_folder=musiclocal_os=RHEL5

local_path=/opt/gax/armlocal_sox_path=/usr/bin/soxtarget_announcement_folder=announcementtarget_music_folder=musictarget_os=RHEL5target_path=/mnt/arm/target

delete_from_db_after_processing=false

DIJRN @MQ@M:

+ GDF C@M@ OJ M@Q@G J@

[arm]local_announcement_folder=announcementlocal_music_folder=musiclocal_os=Windowslocal_path=C:\GCTI\GAX\arm\local

local_sox_path=C:\GCTI\GAX\sox\sox.exetarget_announcement_folder=announcementtarget_music_folder=musictarget_os=Windows

target_path=C:\GCTI\GAX\arm\targetdelete_from_db_after_processing=false

@@ JIDPMODJI KODJIN JM @ODG@ @NMDKODJI J OC@ JIDPMODJI JKODJIN.

V & TJP RDGG @ JIQ@MODI PDJ DG@ JMHON, TJP HPNO DINOGG J (JPI SCI@)

@JM@ JDI IT JIQ@MNDJIN. $@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON OC@

PIG@ J DI @O 5 (Q@MNDJI 12) JIGT. I DIJRN, J Q@MNDJI 14.3.1 DN

NPKKJMO@.

V &I OC@ PMM@IO M@G@N@, $@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON JIGT J Q@MNDJI

14.3.1. JGGJR OC@ KMJ@PM@ &INOGGDI J @GJR.

V @O PK OC@ OM@O NOJM@ JM APDJ @NJPM@ I@H@IO T JGGJRDI OC@KMJ@PM@ @OODI PK A PIODH@ @ @MQ@M@GJR. CDN KMJ@PM@ N@ON PK I

AKC@ R@ N@MQ@M JI @ O IO@MKMDN@ DIPS CJNO. I OCDN CJNO, DO M@O@N

NCM@ DM@OJMT MJH RCDC PDJ DG@N M@ M@OMD@Q@ T APDJ @NJPM@

I@H@IO, I OJ RCDC $@I@NTN AHDIDNOMOJM SO@INDJI RMDO@N PDJ M@NJPM@




47/146

DG@N N OC@T M@ PKGJ@ T PN@MN. C@ NCM@ DM@OJMT DN @NNDG@ MJH OC@

$@I@NTN AHDIDNOMOJM SO@INDJI CJNO I DN M@@MM@ OJ N "OM@O NOJM@".

&INOGGDI JJ DINOGG J OJ @IG@ JIQ@MNDJI J PDJ M@NJPM@N OJ W-GR, -GR, I NH JMHON.

CDN KMJ@PM@ I @ MPI O IT ODH@ @JM@ JM O@M $@I@NTN AHDIDNOMOJM SO@INDJI DN

DINOGG@.

Start of Procedure

1. !JRIGJ J JM TJPM N@MQ@M JK@MODI NTNO@H (DIPS JM DIJRN @MQ@M).

C@ DIJRN @MQ@M Q@MNDJI DN QDGG@ C@M@: COOK://NJPM@[email protected]@O/KMJE@ON/NJS/DG@N/NJS/14.3.1/

2. J DINOGG J JI DIPS, @IO@M OC@ JGGJRDI JHHI O OC@ # KMJHKO: yum

install sox

M,

J DINOGG J JI DIJRN @MQ@M, @S@PO@ OC@ DINOGG@M KKGDODJI I

DINOGG sox.exe DIOJ OC@ JGGJRDI DM@OJMT:

C:\Program Files\SoX\sox.exe

&HKJMOIO

C@ PN@M J OC@ CJNO JI RCDC OC@ $A

KKGDODJI DN MPIIDI HPNO @ JIDPM@ OJ M@

I @S@PO@ OC@ NJS DIMT.

End of Procedure

@OODI PK A PIODH@ @ @MQ@M

J N@O PK OC@ OM@O NOJM@ JM APDJ @NJPM@ I@H@IO T N@OODI PK NCM@

DM@OJMT JI I AKC@ R@ N@MQ@M JI @ O IO@MKMDN@ DIPS CJNO, MJH RCDC PDJ




48/146

DG@N M@ M@OMD@Q@ T APDJ @NJPM@ I@H@IO I OJ RCDC $@I@NTN AHDIDNOMOJM

SO@INDJI RMDO@N PDJ M@NJPM@ DG@N N OC@T M@ PKGJ@ T PN@MN.

&HKJMOIOC@ A PIODH@ @ @MQ@M DN NJH@ODH@N M@@MM@

OJ N I A MJST.

Prerequisites

V $@I@NTN AHDIDNOMOJM SO@INDJI JNO DN MPIIDI.

V A @DO@ CJNO HCDI@ DN QDGG@ JM OC@ A PIODH@ @ @MQ@M.

V @D @MQ@M DN QDGG@.

Start of Procedure

1. @O PK TJPM @ORJMF DG@ TNO@H () OJ NCM@ O @OR@@I $@I@NTN

AHDIDNOMOJM SO@INDJI I OC@ A PIODH@ @ @MQ@M.

. (DIPS) I OC@ A PIODH@ @ @MQ@M, M@O@ OC@ M@LPDM@ JG@MN I

NPJG@MN T @IO@MDI OC@ JGGJRDI JHHIN O OC@ # KMJHKO:

mkdir /opt/genesys/arm

mkdir /opt/genesys/arm/music

mkdir /opt/genesys/arm/announcements

&HKJMOIO

INPM@ OCO OC@ PN@M J OC@ CJNO JI RCDC OC@

$A KKGDODJI DN MPIIDI DN JIDPM@ OJ

M@ I RMDO@ OC@N@ DM@OJMD@N. $A OM@ON

GG DM@OJMD@N N GJG. & OC@ OM@O DM@OJMT

I OC@ NP-DM@OJMD@N M@ND@ KCTNDGGT JI

M@HJO@ CJNO I M@ PN@ N I@ORJMF

DM@OJMD@N, JM HKK@ N GJG MDQ@, OC@PN@M HPNO CQ@ I@ORJMF @NN JIDPM@.




49/146

. I OC@ $@I@NTN AHDIDNOMOJM SO@INDJI CJNO, JK@I OC@ /etc/exports DI

I @DOJM I OC@ JG@M/opt/genesys/arm N NCM@ DM@OJMT.

C@I @, OC@ DG@ NCJPG JIODI OC@ JGGJRDI GDI@:

/opt/genesys/arm* (rw,sync)

J GDHDO @NN OJ JIGT @MODI HCDI@N, CI@ OC@ NO@MDNF (*) OJ

OC@ PGGT LPGDD@ JHDI IH@ JM M@NN J OC@ $@I@NTN

AHDIDNOMOJM SO@INDJI CJNO. & TJP CQ@ HPGODKG@ $@I@NTN

AHDIDNOMOJM SO@INDJI CJNON DI TJPM @IQDMJIH@IO, TJP I M@O@

JI@ GDI@ K@M CJNO.

3. I OC@ A PIODH@ @ @MQ@M, HF@ NPM@ OCO I OC@ NPKKJMODI KJMOHK

KMJ@NN@N CQ@ NOMO@ T @IO@MDI OC@ JGGJRDI JHHIN O OC@ # KMJHKO:

chkconfig portmap on

chkconfig nfs on

& I@@NNMT, TJP I HIPGGT NOMO OC@ KMJ@NN@N T @IO@MDI OC@ JGGJRDI

JHHIN O OC@ # KMJHKO:

Solution nfs start

Solution portmap start

4. JPIO OC@ NCM@ MDQ@ JI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI CJNO (JM CJNON) N

JGGJRN:

. I OC@ CJNO, M@O@ I@R DM@OJMT T @IO@MDI OC@ JGGJRDI JHHI O OC@

# KMJHKO:

mkdir -p /mnt/arm/target

. K@I OC@ DG@ /etc/fstab DI I @DOJM I OC@ JGGJRDI GDI@:

/opt/genesys/arm

/mnt/arm/target nfs rsize=8192,wsize=8192,

timeo=14,intr




50/146

. JPIO OC@ OM@O HIPGGT T @IO@MDI OC@ JGGJRDI JHHI O OC@ #

KMJHKO:

mount /mnt/arm/target

C@ OM@O DN HJPIO@ POJHODGGT RC@I OC@ N@MQ@M M@NOMON.

5. &INOGG AKC@ @ @MQ@M N JGGJRN:

. &INOGG AKC@ T @IO@MDI OC@ JGGJRDI JHHI O OC@ # KMJHKO:

yum install httpd

. F@ NPM@ OCO AKC@ NOMON RC@I OC@ CJNO NOMON T @IO@MDI OC@ JGGJRDI

JHHI O OC@ # KMJHKO:

chkconfig httpd on

AGO@MIO@GT, TJP I NOMO AKC@ HIPGGT T @IO@MDI OC@ JGGJRDI

JHHI O OC@ # KMJHKO:

Solution httpd start

. OMO JM M@NOMO AKC@ OJ O@NO OCO DO RJMFN.

4. J CQ@ AKC@ N@MQ@ OC@ H@D DG@N JM OC@ @D @MQ@M, JK@I OC@ DG@ /etc/

httpd/conf/httpd.conf DI I @DOJM I HF@ OC@ JGGJRDI CI@N:

Change This Line ... ... to this Line

DocumentRoot "/var/www/html"DocumentRoot "/opt/genesys/arm"

5. KO@ TJPM @D @MQ@M JIDPMODJI OJ PN@ OC@ A PIODH@ @ @MQ@M

(address:http:///) DINO@ J OC@

GJG DG@ NOJM@.

Z C@I DIO@MODI OC@ @D @MQ@M JM A, OC@ JGGJRDI @D JIOMJG

GOJMH JIDPMODJI JKODJIN HPNO @ HJDD@:

Y J M@P@ OC@ IPH@M J PDJ DG@N N@MCDI OO@HKON I KMJHJO@

@DD@IT O A PIODH@ @ @MQ@M, N@O msml/

play.usedefaultsearchorder OJ false.

Y J N@O OC@ GJODJIN O OC@ @MQD@N DO@ NJ OCO A PIODH@ @

@MQ@M I @NN IIJPI@H@IO I HPND DG@N, N@O OC@ JGGJRDI

JKODJIN:




51/146

msml/play.basepath=http://

msml/play.musicbasepath=http://

JM HJM@ DIJMHODJI JPO OC@N@ JKODJIN I DG@ IHDI JM GT M@OH@IO

M@LP@NON, M@@M OJ OC@ $@I@NTN @D @MQ@M 8.5 !@KGJTH@IO $PD@.

End of Procedure

Configuring System Security

$A CN HIT @OPM@N OCO @ICI@ TJPM NTNO@H N@PMDOT. CDN N@ODJI DNPNN@N $A

N@PMDOT @OPM@N I @NMD@N CJR OJ JIDPM@ I/JM PN@ OC@H.

!@PGO AJPIO PKKJMO

$@I@NTN PN@N @PGO PN@M JPIO. CDN DN NK@DG JPIO OCO GRTN CN PGG

KMDQDG@@N OJ GG JE@ON I I K@MJMH IT ODJI. CDN JPIO @INPM@N OCO OC@M@ DN

GRTN O G@NO JI@ JPIO OCO @IG@N OC@ HDIDNOMOJM OJ JMM@O K@MHDNNDJIN I

@NN DNNP@N D JOC@M HDIDNOMODQ@ JPION M@ @G@O@, DNG@, JM JOC@MRDN@

JHKMJHDN@. $A NPKKJMON OC@ @PGO PN@M JPIO. C@ @PGO PN@M JPIO GRTN CN

PGG @NN OJ GG OC@ PIODJIN OCO M@ NK@DD@ JM OC@ $A MJG@, @Q@I D OCDN JPIO J@NIJO CQ@ IT MJG@ KMDQDG@@N JM @SKGDDO K@MHDNNDJIN NK@DD@. C@I OC@ @PGO JPIO DN

M@O@ PMDI OC@ DINOGGODJI J JIDPMODJI @MQ@M, DO CN PGG JIOMJG JQ@M GG JIDPMODJI

JE@ON; CJR@Q@M, OCDN JPIO HDCO @ @G@O@ JM DON K@MHDNNDJIN JI JE@ON HDCO @

M@QJF@. & OCDN CKK@IN, $A IIJO RJMF MJPI OC@ K@MHDNNDJIN. C@ @PGO JPIO

HPNO CQ@ OC@ K@MHDNNDJIN N@O OJ RMDO@ JE@ON DI OC@ JIDPMODJI @MQ@M. N@ OC@

@PGOJPIOD JKODJI OJ JIDPM@ OC@ OPG JPIO OJ @ PN@, I OCO CN GG

KMDQDG@@N NNDI@, DI N@ OC@ JMDDIG @PGO PN@M JPIO DN DNG@ JM N@PMDOT M@NJIN

JM CN @@I @G@O@.

MINKJMO T@M @PMDOT ()

$A @HKGJTN MINKJMO T@M @PMDOT (), MTKOJMKCD KMJOJJG OCO KMJQD@N

N@PMDOT I O DIO@MDOT JM JHHPIDODJIN JQ@M I@ORJMFN NPC N OC@ &IO@MI@O.

@IMTKON OC@ N@H@ION J I@ORJMF JII@ODJIN O OC@ OMINKJMO GT@M MJH @I OJ @I. $A

NPKKJMON -@IG@ JII@ODJIN OJ OC@ JGGJRDI $@I@NTN N@MQ@MN:

@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT



52/146

V JIDPMODJI @MQ@M

V JGPODJI JIOMJG @MQ@M

V @NN@ @MQ@M

V $@I@NTN !@KGJTH@IO A@IO

$A GNJ NPKKJMON -@IG@ JII@ODJIN OJ OC@ $A ON@ I OC@ ON@.

JM OC@ $A ON@ JII@ODJI (@DOC@M MG@, DMJNJO @MQ@M, JM JNOM@), OC@

ON@ MDQ@M I ON@ HPNO GNJ NPKKJMO . JM DIJMHODJI JPO JIDPMDI TJPM

$A ON@, M@@M OJ OC@ JPH@IOODJI OCO DN NK@DD OJ OC@ ON@ OCO TJP M@ PNDI:

V MG@: MG@ !ON@ AQI@ @PMDOT AHDIDNOMOJM'N $PD@

V DMJNJO @MQ@M: N@ OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@

KKGDODJI.

V JNOM@: N@ OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@ KKGDODJI.

JM DIJMHODJI JPO I @ODG@ DINOMPODJIN JPO JIDPMDI N@PM@ JII@ODJIN,

I M@ODI I HIDI @MODDO@N, M@@M OJ OC@ $@I@NTN JIDPMODJI CKO@M J

OC@ $@I@NTN 8.1 @PMDOT !@KGJTH@IO $PD@.

JGGJR OC@ DINOMPODJIN OJ M@O@ @MODDO@, NNDI OCO @MODDO@ OJ JNO JE@O (RCDC DN

M@LPDM@ JM $@I@NTN @MQ@M OJ MPI DI HJ@), I JIDPM@ OC@ PN@ J N@PM@ KJMO

JM OC@ $A KKGDODJI.

@SO, DHKJMO OC@ N@MQ@M @MODDO@ OJ OC@ OMPNO NOJM@ JM $A OJ @IG@ POC@IODODJI JM

JII@ODJIN.

BT @PGO, OMPNO NOJM@ DN DI OC@ JG@M O OC@ JGGJRDI GJODJI:

C:\Program Files\Java\jre6\lib\security\cacerts

C@ @PGO KNNRJM DN "changeit".

$@I@NTN M@JHH@IN OCO TJP M@O@ N@KMO@ OMPNO NOJM@ JM $A.

@MJMH OC@ KMJ@PM@ @GJR OJ M@O@ OMPNO NOJM@ I DHKJMO OC@ @MODDO@N.

M@ODI F@TNOJM@ I HIDI OC@ OMPNO NOJM@

J M@O@ NOJM@ OCO DN N@KMO@ MJH OC@ @PGO F@TNOJM@N OCO JH@ RDOC Q.




53/146

$@I@NTN M@JHH@IN OCO TJP J IJO PN@ OC@ @PGO F@TNOJM@N OCO M@ NCDKK@ RDOC Q.

J @INPM@ G@I N@KMODJI, TJP NCJPG M@O@ N@KMO@ NOJM@. & TJP PN@ NOIM

cacert DG@, TJP HPNO M@-DHKJMO OC@ @MODDO@N O@M @C PKO@.

C@ OMPNO NOJM@ NCJPG JIODI JIGT OC@ @MODDO@N J N@MQ@MN OCO $A NCJPG OMPNO. & N@MQ@M N@IN $A DON @MODDO@ PMDI INCF@, $A RDGG N@MC JM HOCDI

@MODDO@ DI OCDN F@TNOJM@. & OC@ @MODDO@ DN JPI, OC@ JII@ODJI DN @KO@; JOC@MRDN@,

OC@ JII@ODJI DN M@E@O@.

Prerequisites

V JPM @TOJJG NCJPG @ JIDPM@ OJ TJPM KOC.

V JP CQ@ JM ! DINOGG@.

Start of Procedure

1. J M@O@ I @HKOT F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@N JI TJPM NC@GG:

keytool -genkey -alias initKey -keystore trusted.keystore

-storetype jks keytool -delete -alias initKey -keystore

trusted.keystore

2. F@ OC@ trusted.keystore DG@ M@G@ JM OC@ PN@M OCO JRIN OC@ $A

KMJ@NN.

3. @O NOMJI KNNRJM JI TJPM F@TNOJM@.

4. A @MODDO@ OJ OC@ OMPNO NOJM@ T @S@PODI OC@ JGGJRDI JHHI GDI@:

keytool -import -alias mssql -keystore trusted.keystore -file

"cert/demosrc.cer"

Alias DN IH@ PI@M OCO OC@ @MODDO@. &O I @ M@NN@ RDOCDI OC@

OMPNO NOJM@. C@ JKODJI -keystore NK@DD@N OC@ F@TNOJM@ DG@ I OC@ JKODJI

-file NK@DD@N OC@ @MODDO@ OJ @ DHKJMO@.

5. J DNKGT OC@ RCJG@ JIO@IO J F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@:

keytool -list -keystore trusted.keystore

6. J DNKGT NK@DD @MODDO@, @S@PO@ OC@ JGGJRDI JHHI GDI@: keytool

-list -v -alias mssql -keystore trusted.keystore

7. J @G@O@ @MODDO@ MJH OC@ F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@:

keytool -delete -alias mssql -keystore trusted.keystore

End of Procedure




54/146

&HKJMOIO

JNO NTNO@HN CQ@ HPGODKG@ OMPNO@ NOJM@N. JP HPNO GRTN PN@ OC@

NH@ NOJM@ JM $A.

C@ JGGJRDI JKODJIN HPNO @ N@O OJ JIDPM@ OC@ OMPNO NOJM@ GJODJI JM $A. C@ JKODJIN

GNJ @IG@ POC@IODODJI JI GJG G@Q@G JM GG JII@ODJIN OCO PN@ N@PM@ KJMO.

C@ @NO RT OJ N@O OC@N@ JKODJIN DN T PNDI OC@ setenv.sh JMsetenv.bat NMDKO:

set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStore="D:\certificates\trusted.keystore"set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStorePassword=changeit

&HKJMOIO

$A J@N IJO NPKKJMO GD@IO APOC@IODODJI. $A RDGG IJO POC@IODO@

DON@G T N@IDI @MODDO@ OJ OC@ N@MQ@M.

Secure Socket Layer (SSL) Security$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON @PM@ JF@O T@M () JHHPIDODJIN

@OR@@I OC@ $A N@MQ@M I GD@IO-ND@ JII@ODJIN PNDI OC@ R@ MJRN@M DIO@M@.

$A I NPKKJMO JII@ODJIN OCMJPC JM NDHPGOI@JPNGT. CDN DN @DI@

OCMJPC JIDPMODJI J OC@ supported_protocol KMH@O@M DI OC@ gax.properties

DG@, RCDC I @ JPI DI OC@ conf DM@OJMT J TJPM $A DINOGGODJI.

@OODI PK JM PN@ RDOC $@I@NTN

AHDIDNOMOJM SO@INDJI

Start of Procedure

1. M@O@ F@TNOJM@ DG@ OJ NOJM@ OC@ KMDQO@ F@T I @MODDO@ JM OC@ $A N@MQ@M.

J M@O@ N@G-NDI@ @MODDO@, @S@PO@ OC@ JGGJRDI JHHI:




55/146

keytool -keystore keystore -alias gax -genkey -keyalg RSA

AN KMJHKO@, @IO@M OC@ DIJMHODJI M@LPDM@.

2. OMO $A DI -JIGT HJ@. &I OC@ gax.properties DG@, @INPM@supported_protocol=http. CDN DN N@O T @PGO.

3. AN GJG PN@M (RC@OC@M DI K@MNJI JM QD M@HJO@ @NFOJK JII@ODJI), GJ DI OJ

$A N OC@ GJG PN@Mroot.

4. GG OC@ R@N@MQD@ A& T @IO@MDI OC@ JGGJRDI DI OC@ M@NN M J TJPM R@

MJRN@M (JM @SHKG@: http://localhost:8080/gax/api/system/

setkeystorepassword?password={password}). C@ KNNRJM DN NOJM@ DI I

JNPM@ NCDJI DI OC@ gax.properties DG@. C@ KNNRJM NK@DD@ NCJPG @

OC@ NH@ N OC@ KNNRJM NK@DD@ JM OC@ F@TNOJM@ (N@@ O@K 1, JQ@).

5. !@DI@ OC@ KMH@O@Mhttps_port DI gax.properties RDOC KJMO IPH@M. C@

PNPG @PGO DN 443. G@N@ N@@ JIDPMDI $A MJK@MOD@N JM HJM@ DIJMHODJI.6. KO@ OC@ KMH@O@Msupported_protocol DI gax.properties RDOC @DOC@M

https JMboth.

7. !@DI@ OC@ KMH@O@Mkeystore_path DI gax.properties RDOC OC@ PGG KOC OJ OC@

GJODJI J OC@ F@TNOJM@ DG@.

8. @NOMO $A DI HJ@.

End of Procedure

: M@KMDI $@I@NTN I@H@IO MH@RJMF

J @IG@ $A OJ JII@O N@PM@GT OJ $@I@NTN N@MQ@MN, TJP HPNO JIDPM@ OC@ $@I@NTN

MH@RJMF N @NMD@ DI OC@ $@I@NTN 8.1 @PMDOT !@KGJTH@IO $PD@. JGGJR OC@

DINOMPODJIN DI OCDN PD@ OJ M@O@ I HI@ @MODDO@N I HF@ OC@H PNG@ RDOCDI

$@I@NTN MH@RJMF.

Configuration ServerJP HPNO H@@O OC@ JGGJRDI JIDODJIN OJ M@O@ N@PM@ JII@ODJI OJ JIDPMODJI

@MQ@M:

1. M@O@ I Auto Detect GDNO@IDI KJMO JM TJPM JIDPMODJI @MQ@M RDOC @MODDO@ JIDPM@.

2. JIDPM@ OC@ $A @MQ@M OJ JII@O RC@I DO NOMON PK OJ OC@ JIDPMODJI @MQ@M

APOJ !@O@O KJMO T N@OODI OC@ $A @MQ@M "-KJMO" KMJK@MOT. &I OC@ Start Info O JOC@ GAX_Server Properties DGJ JS, @IO@M OC@ JGGJRDI N@OODIN:

Z JMFDI !DM@OJMT: /path/gax




56/146

Z JHHI DI@: ./startup.sh

Z JHHI DI@ AMPH@ION: -host -port -app GAX_Server

Message Server and Solution Control ServerBJOC @NN@ @MQ@M I JGPODJI JIOMJG @MQ@M M@ JIDPM@ OC@ NH@ RT.

1. M@O@ Secured KJMO JM @NN@ @MQ@M I JGPODJI JIOMJG @MQ@M.

2. JIDPM@ OC@ $A @MQ@M OJ JII@O OJ @NN@ @MQ@M I JGPODJI JIOMJG

@MQ@M T PNDI OC@specificSecured KJMON OCO TJP CQ@ M@O@. &I OC@

Properties DGJ JS JM OC@ N@MQ@M I DI OC@ Connections O J OC@

GAX_Server DGJ JS, N@PM@ KJMON M@ DNKGT@ RDOC F@T NTHJG DJI.

3. @NOMO $A @MQ@M OJ JII@O JQ@M I @IMTKO@ N@NNDJI T PNDI OC@ N@PM@ KJMON.

Genesys Deployment Agent$@I@NTN !@KGJTH@IO A@IO ($!A) J@N IJO M@ DON JIDPMODJI MJH JIDPMODJI

@MQ@M. C@ JM OC@ $!A KMJ@NN DN ODQO@ T @NNDI OC@ security N@ODJI J OC@

GJG gda.cfg DG@ I N@OODI OC@ gda-tls JKODJI OJ QGP@ J1.

C@ Application Options O J OC@ M@GO@ JNO HDCO JM HDCO IJO CQ@ security

N@ODJI OCO JIODIN OC@ gda-tls JKODJI.

C@ gda-tls JKODJI DN IJO M@G@QIO JM OC@ $!A MPIODH@; DO DN M@ PMDI OC@ DINOGGODJI J

A I $!A JIGT. $A M@N OC@ QGP@ J OC@ gda-tls JKODJI OJ @O@MHDI@ DI RCO HJ@

$!A DN MPIIDI, I GNJ OJ @O@MHDI@ RC@OC@M DO NCJPG JII@O PNDI JM IJO;

OC@M@JM@, OC@N@ QGP@N HPNO @ F@KO NTICMJIDU@. & OC@ NTNO@H HDIDNOMOJM CI@N JI@

J OC@ QGP@N DI OC@ GJG DG@ JM DI OC@ JNO Application Options O, OC@ JOC@M JKODJI HPNOGNJ @ CI@ OJ @IG@ $A OJ JII@O JMM@OGT.

Disabling Authentication for Certain ConnectionsC@ JIDPMDI NO@KN JPOGDI@ JQ@ @I@ POC@IODODJI JM JIDPMODJI @MQ@M,

@NN@ @MQ@M, I JGPODJI JIOMJG @MQ@M. & $A PN@N OC@ N@PM@ KJMON OJ JII@O OJ

@NN@ @MQ@M I JGPODJI JIOMJG @MQ@M, JOC N@MQ@M-ND@ @MODDO@N RDGG POJHODGGT

@ QGDO@ DINO OC@ OMPNO NOJM@.

&I @MODI MM@ N@N TJP HDCO RIO OJ DNG@ POC@IODODJI JM JI@ J OC@ JII@ODJIN. J

J OCDN, OC@ JGGJRDI GDI@ OJ OC@ Advanced O J OC@ Properties DGJ JS JM OC@

JII@ODJIN:

"disableAuthentication=1"




57/146

!J IJO PN@ RCDO@ NK@N. J N@KMO@ OCDN JKODJI MJH JOC@M JKODJIN, PN@ N@HD-JGJI.

J DNG@ POC@IODODJI JM JIDPMODJI @MQ@M, OC@ JGGJRDI GDI@ OJ OC@ JGGJRDI

DG@N:

V (DIPS) setenv.sh:

JAVA_OPTS="$JAVA_OPTS -Dgax.configserver.validate.cert=off"

V (DIJRN) setenv.bat:

set JAVA_OPTS=%JAVA_OPTS% -Dgax.configserver.validate.cert=off

&HKJMOIO

V JII@ODJIN OJ @NN@ @MQ@M I JGPODJI

JIOMJG @MQ@M DG D $A J@N IJO DI OC@

M@@DQ@ @MODDO@ DI OC@ OMPNO NOJM@, JM D

@NN@ @MQ@M I JGPODJI JIOMJG @MQ@M

J IJO N@I @MODDO@.

V JII@ODJIN GNJ DG OJ JIDPMODJI @MQ@M

I ON@N D OC@T M@ JIDPM@ JM

POC@IODODJI I OC@ @MODDO@ DN IJO DI OC@

OMPNO NOJM@.

: JIDPMDI OC@ $A !ON@

JP HPNO JIDPM@ TJPM MG@, DMJNJO , JM JNOM@ N@MQ@M OJ PN@ . @@M OJ

OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@ JM DIJMHODJI JI CJR OJ PN@ N@PMDOT.

JIDPMDI OC@ $A !ON@ JM (MG@)

Prerequisites

V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM MG@)




58/146

Start of Procedure

1. JIDPM@ MG@ N @NMD@ DI OC@ M@GO@ ON@ PD@N, I JIDPM@

GDNO@I@M.

2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.

. K@DT JI@ J OC@ JGGJRDI QGP@N JM OC@ tls_mode JKODJI:

Y offXJ RDGG @ PN@.

Y requiredX& N@MQ@M J@N IJO NPKKJMO , M@QJF@ OC@ JII@ODJI.

Y authenticationX$A RDGG QGDO@ OC@ N@MQ@M N@I-@MODDO@ RDOC

OC@ GJG OMPNO NOJM@.

Y XH@ N off.

End of Procedure

JIDPMDI OC@ $A !ON@ JM (DMJNJO

@MQ@M)

Prerequisites

V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM DMJNJO @MQ@M).

V INPM@ OCO TJP M@ PNDI OC@ GO@NO ! MDQ@M (1.2.5 JM GO@M).

Start of Procedure

1. JIDPM@ DMJNJO @MQ@M N @NMD@ DI OC@ M@GO@ ON@ PD@N.

2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.

. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.


Y offX!J IJO PN@ .

Y requestX& OC@ N@MQ@M NPKKJMON , DO DN PN@.

Y requiredX& OC@ N@MQ@M J@N IJO NPKKJMO , OC@ JII@ODJI DNM@[email protected] authenticationX$A QGDO@N OC@ N@MQ@M-N@I @MODDO@

DINO OC@ GJG OMPNO NOJM@.

Y XH@ N off.

3. @MDT OCO OC@ JIDPM@ KJMO DN D@IODG OJ OC@ GDNO@I@M KJMO J DMJNJO

@MQ@M




59/146

4. !P@ OJ I DIJHKODDGDOT @OR@@I I@R@M Q@MNDJIN J Q I OC@ DMJNJO

@MQ@M MDQ@M, DNG@ B MJO@ODJI OJ @IG@ $A OJ JII@O OJ DMJNJO

@MQ@M ON@.

Z JM DIJRN, OC@ JGGJRDI GDI@ OJ OC@ setenv.bat DG@:

set JAVA_OPTS=%JAVA_OPTS% -Djsse.enableCBCProtection=false

Z JM DIPS, OC@ JGGJRDI GDI@ OJ OC@ setenv.sh DG@:

JAVA_OPTS="$JAVA_OPTS -Djsse.enableCBCProtection=false"

End of Procedure

JIDPMDI OC@ $A !ON@ JM (JNOM@)

Prerequisites

V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM JNOM@).

Start of Procedure

1. JIDPM@ JNOM@ N @NMD@ DI OC@ M@GO@ ON@ PD@N.

2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.

. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.


Y offX!J IJO PN@ .

Y requiredX& OC@ N@MQ@M J@N IJO NPKKJMO , OC@ JII@ODJI DN

M@QJF@.

Y authenticationX$A QGDO@N OC@ N@MQ@M-N@I @MODDO@ RDOC

OC@ GJG OMPNO NOJM@.

Y XH@ N off.

End of Procedure

MJNN-NDO@ MDKODI I JJFD@N




60/146

JP I JIDPM@ TJPM NTNO@H OJ DHKMJQ@ OC@ KMJO@ODJI J $@I@NTN AHDIDNOMOJM

SO@INDJI DINO MJNN-NDO@ MDKODI () OOFN T JIDPMDI OC@ HttpOnly I

Secure GN JI TJPM N@MQ@M OJ PMOC@M @ICI@ OC@ @SDNODI $A N@PMDOT. C@N@

GN O@GG MJRN@MN CJR OJ CIG@ JJFD@N. @MQ@M-ND@ JJFD@N I @ O@ RDOC

HttpOnly I Secure GN OJ O@GG OC@ MJRN@M CJR OJ @G RDOC OC@H. J CD@Q@

HSDHPH G@Q@G J N@PMDOT, HDIDNOMOJMN HPNO HF@ OCDN JIDPMODJI JI OC@ AKKGDODJI

@MQ@M.

S

GA-8.5.0-Genesys Administrator Extension Deployment Guide

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