NO PRODUCT LEAN From " Adrian Jank Product Director, Institutional Investor @adrianjank
@adrianjank
Publication Overview• Highly reputable financial trade
publication for institutional investors
• Known for their equity and fixed income
analyst rankings world-wide
@adrianjank
Publication Overview• Highly reputable financial trade
publication for institutional investors
• Known for their equity and fixed income
analyst rankings world-wide
Product Team • Organization in transition
• A matrixed organization with in a larger
matrixed organization
@adrianjank
What I’ll share• Tips on getting started
• Organizational experiments
• Overcoming obstacles
@adrianjank
Initial Learnings• Energized by idea of change• Abundance of ideas but lack prioritization
• Want to collaborate• Difficulty reaching customers
@adrianjank
EXPERIMENT #1hypothesis:
Discussing lean in a language set familiar with stakeholders
would make the concept digestible and desirable
@adrianjank
MIXED OUTCOMES
Lean vocabulary quickly entered into the lexicon, particularly assumption, and “how can we test xyz?”
@adrianjank
MIXED OUTCOMES
Lean vocabulary quickly entered into the lexicon, particularly assumption, and “how can we test xyz?”
Needed more education on applying lean.
@adrianjank
MIXED OUTCOMES
Lean vocabulary quickly entered into the lexicon, particularly assumption, and “how can we test xyz?”
Needed more education on applying lean.
Take time to educate stakeholders, encourage those who started their own small experiments.
@adrianjank
EXPERIMENT #2hypothesis:
If I can persuade our CEO to create the first major experiment, then II can make an important decision quickly
and confidently.
@adrianjank
SUCCESS!
Immediately quelled an uproar from a particular department
Results made the next steps clear
@adrianjank
SUCCESS!
Immediately quelled an uproar from a particular department
Results made the next steps clear
Got everyone excited to see results, and a decision was made with confidence
@adrianjank
EXPERIMENT #3hypothesis:
If I can obtain early agreement on meaningful KPIs through a
KPI workshop, prioritization will become easier.
@adrianjank
FAIL
People came into the room biased.
More education on various types of KPI was needed.
@adrianjank
FAIL
People came into the room biased.
More education on various types of KPI was needed.
Invested more time guiding the team to the KPIs we are currently focused on.
@adrianjank
EXPERIMENT #4hypothesis:
Conducting a quick 60 minute team Design Studio will increase collaboration and will shorten our
implementation cycle.
@adrianjank
WTF is product?• Likely the first obstacle
• Be prepared to step on toes
• Diplomacy works
• “We’ve always done it this way, and it’s not broken”
@adrianjank
The Silo Effect• Requires a deft touch
• Willingness to sacrifice
• Resist the urge to involve “dad”
@adrianjank
Data Dysfunction• Difficult obtaining/capturing data
• Lowers confidence level
• MUST be transparent
• Bribe the BI guy
@adrianjank
The Product Manager’s Dilemma
• Business need to build vs.
Personal desire to understand
• Accept the process
• Take advantage of opportunities
• Create feedback loops
@adrianjank
Multiple Metrics, One Team
• Push for as few as possible
• Related metrics
• Mechanism for prioritization
@adrianjank
Incentive Schemes• Often misaligned
• Align your scheme first,
plan for everyone else second
• Short term loss, long term gain