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Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action
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Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

Dec 18, 2015

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Page 1: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

Free the Grapes!

Official Tasting Room Toolkit

Updated: August 25, 2010

Tools for Translating Consumer Frustration into

Constructive Action

Page 2: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

About Free the Grapes!

• What: Grassroots Coalition of Wineries, Consumers and Retailers Founded in 1998

• Mission: Augment, Don’t Replace, 3-tier System with Legal, Regulated DTC Shipments from Wineries, Retailers

• Facebook: 10,000+ Fans• Website: 6,000 – 25,000 Sessions/mo• Board: WineAmerica, Wine Institute, Family

Winemakers of CA, Coalition for Free Trade,Napa Valley Vintners

Page 3: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

What We Do

• Industry Strategy: Integrate PR, Lobbying, Litigation• Who Does What?

– Public Relations: Free the Grapes!– Lobby: WineAmerica, Wine Institute, Family

Winemakers of CA, State Winery Associations– Litigation: Coalition for Free Trade

• Why is Free the Grapes! Important?– Letters: Consumers Write Legislators to Legislators,

Provide Local Constituency– Media: Press Coverage Keeps Issue Alive– Letters + Media Coverage Can Allow Legislators to

Vote Against Powerful Local Wholesalers

Page 4: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

What’s in our Toolkit?

• For Your Tasting Room Counter:– Plexiglas Holder and Rack Cards with FTG Messaging

• For Your Website:– Sample Text, Images to Push Frustrated Consumers to FTG.org

• For Your Consumer Email Campaigns:– Sample Text, Images to Encourage Signups to FTG Email List

• For Your Wine Club Shipments– Rack Card Doubles as Club Shipment Stuffer

• For Your Facebook Page– Winery Instructions to “tag” FTG Facebook Page

• All Above in Digital Format on FTG Website• Cost: Zero. (But Package Includes Voluntary Donation Form!)

Page 5: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

Best Practices

• Tasting Room: Facing a Frustrated Consumer?– “I’m sorry that your state’s laws prohibit direct

shipments. Here’s an organization you can join to improve your state’s laws.” {Hand Card to Consumer}

• Winery Website Text on Shipping State Page– “If you live in one of the remaining states that

continues to prohibit direct to consumer wine shipping, sign-up visit Free the Grapes! at www.freethegrapes.org and sign-up to their email list and Facebook page.

• Facebook Tags: @Freethegrapes

Page 6: Free the Grapes! Official Tasting Room Toolkit Updated: August 25, 2010 Tools for Translating Consumer Frustration into Constructive Action.

Contact Us

www.facebook.com/FreetheGrapes

[email protected]

www.freethegrapes.org

Digital toolkit: text, images, instructions.

Toni Lizotte, 707.254.1115