Flexibility in retail business - Katja Ocvirk

www.LSRetail.com

Flexibility in Retail Business Katja Ocvirk

Solution Sales Executive

Revolutions in Retail Industry

Multi-Channel and Omni-Channel

Multi = Many

Multi-channel retail provides

consumers with a variety of platforms

or channels to facilitate the sale of

products (store, web, telsel,

catalogue)

Multi-channel retail came first.

Omni = All

Omni–channel retail integrates

various retail channels to provide the

customer with a consistent brand

experience. All channels are fully

integrated (store, web, telsel,

catalogue, social media, mobile).

Same shopping experience anytime,

anywhere.

Omni Retail

Omni retail and Multi-Channel retail will become a natural part of traditional retail operations -customers will expect to be able to shop using a mobile device, eCommerce as well as in the store

The store will be the focus of the retail experience with mobile devices playing a central role

eCommerce sales will continue to grow rapidly as it has for the past years

Analytics will play an ever increasing role in identifying trends and customer behavior

More and more retailers will be willing to trust their computing infrastructure to cloud based providers

Increased competition will result in more focus on ROI and cost of ownership of IT systems

Retailers will increasingly move away from home grown and highly customized solutions to standardized applications with focus on industry specific functionality

Statement of Direction

LS Omni 2.0Fully integrated with LS Nav 2015

Mobile Loyalty

E-Commerce

Brick and Mortar

POS

Mobile POS

Mobile

Inventory

LS Nav + LS BI

Tablet and touch-

optimized user

experience enabling

retailers to access their

company data and

processes regardless of

location or what device

they choose to use.

NAV and LS Nav Go Mobile

Put Customer FirstAll major verticals All types & sizes of retail

& hospitality customers

In the Cloud

On Premise

Shop

any where at

any time

High tech

Low cost

All ONE solution

Seamless transition from online to in store

Mobile LoyaltyFor retail and hospitality

Personalized loyalty apps and web

portal for the consumers

Rebranded for each company

Retail & Hospitality

Mobile POSOur offering

A simplified Mobile POS app

Local database on the device

iOS Devices - iPhone & iPod Touch

Fully integrated with LS Nav

eCommerce

Fully responsive shopping cart

Builds on top of NOPCommerce

Fully integrated with LS Nav

How it all ties togetherNew LS Omni menus

New in Retail: Click & Collect

The user can place his order online and select a

store where he wants to pick the items.

The selected store receives the order, selects the

items from the store’s inventory and prepares to

be collected.

The customer will be notified when the order is

ready or anything has changed.

New in Retail: Click & Collect with LS Retail

1. Select Click & Collect

2. Select the store and collect the order

Customer Creates the Order

Order Picked @ Store

• POSes at Store shows a message that the order needs picking

• Staff selects the order and prints the order pick list for each order

• Picking conclusion is sent to Omni Server

• Omni Server communicatespicking conclusion tocustomer

– You can collect your order at storeX before 01.01 at 16:00

– All items are available– Item X was not available

Customer Collects Order at Store

• Customer arrives at store• Staff goes to a POS and

finds the order by:– Scanning barcode from email

– Enter order number

– Enter customers name

– Scans the customer loyalty id

• POS shows storage location of order bag

• Scans barcode on order bag to verify that it is the correct order bag

• LS Nav closes the Click+Collect order as collected on the Omni Server

Order Put-Back to Store Stock

• If the customer has not collected the order before deadline

• Store POS show message for staff

– „Order needs Put-Back“

• Staff fetches order bag to storage shelf

• Scans barcode on bag to confirm the bag is a „Put-Back“

• Post Put-Back that makes the stock available

• Staff puts the items back into stores shelfs

• LS Nav closes the Click+Collect order as not collected

• LS Nav updates Omni Server

Apple iBeacon and Samsung Proximity

Next: Mobile Payment Evolving

Mobile Payment, new player: Apple Pay

You will still need integration.

But the start is promissing ...

Accepting paymentCradles

Ingenico iSMP

EFT Integrations

www.LSRetail.com

Provide innovative solutions

for retail and hospitality

that make our customers successful.

We make business easy

Purpose

Easier Simpler Faster

Retail Customers

48 Countries

204 Stores & 517 POS

UK

16 Stores & 25 POS

8 Countries

61 Locations & 263 POS

Brazil

4 Stores & 4 POS

4 Countries

95 Locations & 95+110 POS

Lebanon

2 Stores& 6 POS

Germany and Denmark


Spain


Denmark


5 countries


Spain, Portugal


Worldwide

160 locations & 175 POSUnited Kingdom


Belgium


4 Countries

40 Location & 900 POS

Denmark


Canada


Worldwide

787 Stores & 1,209 POS

Worldwide

29 Stores & 1,086 POS

Worldwide


Sweden


India

37 Stores & 80 POS

USA

11 Stores & 71 POS

USA

11 Stores & 71 POS

UK

37 Stores & 457 POS

UEA


Hospitality Customers

Philippines & India


Iceland


US


Philippines


Iceland

8 Stores & 20 POS

Portugal

25 Stores & 44 POS

Scandinavia


US


3 Countries


India


4 Countries


US


Iceland


Nigeria


Great customers with long

lasting relationships

Multiple verticals globally

and very competitive

solutions

9 Countries

300+ Outlets & 1300 POS

CustomersBaltics

Thank you!

[email protected]

Flexibility in retail business - Katja Ocvirk

Retail

retail experience

store mobile loyaltyfor

store customer

allomnichannel retail

integrated store

omni retailomni retail

retail industrymultichannel

manymultichannel retail