Final strategic planning

1Matt H. Evans, [email protected]

STRATEGIC PLANNING PROCESS OPTIONS

Strategic Planning Process OptionsStrategic Planning Process Options

IntroductionIntroductionOne of the most popular planning models is what we One of the most popular planning models is what we

called PDCA:called PDCA: PlanPlan ↓ ↓ DoDo ↓ ↓ CheckCheck ↓ ↓ ActAct

Planning AlternativesPlanning Alternatives

Fortunately there are a number of Fortunately there are a number of alternatives that a library can use to assist in alternatives that a library can use to assist in developing a strategic plan, including the developing a strategic plan, including the following:following:SWOTSWOTSCENARIO PLANNINGSCENARIO PLANNINGGAME THEORYGAME THEORYDECISION ANALYSIS DECISION ANALYSIS SYSTEM DYNAMIC MODELSSYSTEM DYNAMIC MODELS

Planning AlternativesPlanning Alternatives

SWOTSWOT- Perhaps the oldest and most popular - Perhaps the oldest and most popular strategic planning process uses a technique strategic planning process uses a technique called a SWOT analysis, or an examination called a SWOT analysis, or an examination of the library’s Strenghts, Weaknesses, of the library’s Strenghts, Weaknesses, Opportunities, and Threats.Opportunities, and Threats.-An alternative acronym, WOTS UP, is -An alternative acronym, WOTS UP, is sometimes used (Weaknesses, Opportunities, sometimes used (Weaknesses, Opportunities, Threats, and Strenghts Underlying Threats, and Strenghts Underlying Planning). Planning).

Matt H. Evans, [email protected]

Assessment Model:Assessment Model:S W O TS W O T

Assessment

External Assessment: Marketplace, competitor’s, social trends, technology, regulatory environment, economic cycles .

External Assessment: Marketplace, competitor’s, social trends, technology, regulatory environment, economic cycles .

Internal Assessment: Organizational assets, resources, people, culture, systems, partnerships, suppliers, . . .

Internal Assessment: Organizational assets, resources, people, culture, systems, partnerships, suppliers, . . .

• Easy to Understand• Apply at any

organizational level

• Needs to be Analytical and Specific

• Be honest about your weaknesses

Good Points Possible Pitfalls

SWOT SWOT

SWOT ANALYSIS IMPACTSSWOT ANALYSIS IMPACTS

One helpful technique is to remember to use the method One helpful technique is to remember to use the method represented by the mnemonic “TEMPLES” when represented by the mnemonic “TEMPLES” when considering the external arena.considering the external arena.

technology echnology eeconomy conomy mmarkets arkets ppolitics olitics llaw aw eethics thics ssociety ociety

Planning AlternativesPlanning Alternatives

Game TheoryGame Theory

Game theoryGame theory is a distinct and interdisciplinary approach to the study of is a distinct and interdisciplinary approach to the study of human behavior. The disciplines most involved in game theory are human behavior. The disciplines most involved in game theory are mathematics, economics, and the social and behavioral sciences. mathematics, economics, and the social and behavioral sciences.

-Clearly the use of the game theory in a library setting would require a -Clearly the use of the game theory in a library setting would require a significant amount of time and resources to prepare the analysis on which significant amount of time and resources to prepare the analysis on which on which to create and play the “game.” on which to create and play the “game.”

-Thus, this option for analyzing strategic alternatives in a library setting -Thus, this option for analyzing strategic alternatives in a library setting has not yet been used.has not yet been used.

Planning AlternativesPlanning Alternatives

Decision AnalysisDecision Analysis

Decision AnalysisDecision Analysis makes use of software tools to help users build models makes use of software tools to help users build models that represent specific decision problems, and then relies on statistical that represent specific decision problems, and then relies on statistical analysis to either determine the best course of action or discover what analysis to either determine the best course of action or discover what information is required to make a good decision. information is required to make a good decision.

System Dynamic ModelsSystem Dynamic Models

To make sense of reality, we simplify it. These simplifications are called To make sense of reality, we simplify it. These simplifications are called mental models. We can simulate our mental models to determine which mental models. We can simulate our mental models to determine which course of action to implement, which alternative choose, or shich course of action to implement, which alternative choose, or shich strategies will best achieve our objectives.strategies will best achieve our objectives.

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Setting Goals and ObjectivesSetting Goals and Objectives

Once the library has prepared an analysis of the Once the library has prepared an analysis of the environment, it then needs to set some goals and environment, it then needs to set some goals and objectives. The setting of goals is done with a objectives. The setting of goals is done with a clear sense of where the library is headed (there is clear sense of where the library is headed (there is that “vision” thing” again). The goals are selected that “vision” thing” again). The goals are selected cognizant of the library’s overall forte and cognizant of the library’s overall forte and limitations. limitations.

Matt H. Evans, [email protected]

Goals vs. ObjectivesGoals vs. Objectives

GOALS OBJECTIVES

Very short statement, few words Longer statement, more descriptive

Broad in scope Narrow in scope

Directly relates to the Mission Statement

Indirectly relates to the Mission Statement

Covers long time period (such as 10 years)

Covers short time period (such 1 year budget cycle)

Components

Matt H. Evans, [email protected]

THE PLANTHE PLAN

In some cases, once the strategic plan has been adopted, In some cases, once the strategic plan has been adopted, some organizations will then prepare shorter versions of some organizations will then prepare shorter versions of the plan in which specific goals and targets are identified. the plan in which specific goals and targets are identified. These versions of the strategic plan with a shorter time These versions of the strategic plan with a shorter time horizon are sometimes called action plans or business horizon are sometimes called action plans or business plans.plans.

Matt H. Evans, [email protected]

A Good Strategic Plan should . . . A Good Strategic Plan should . . .

• Address critical performance issuesAddress critical performance issues• Create the right balance between what theCreate the right balance between what the organization is capable of doing vs. what theorganization is capable of doing vs. what the organization would like to do organization would like to do • Cover a sufficient time period to close theCover a sufficient time period to close the performance gapperformance gap• Visionary – convey a desired future end stateVisionary – convey a desired future end state• Flexible – allow and accommodate changeFlexible – allow and accommodate change• Guide decision making at lower levels –Guide decision making at lower levels – operational, tactical, individualoperational, tactical, individual

Matt H. Evans, [email protected]

Major Components of theMajor Components of theStrategic Plan / Down to ActionStrategic Plan / Down to Action

Components

Mission

Vision

Goals

Objectives

Measures

Why we existWhy we exist

What we want to beWhat we want to be

Indicators and Indicators and Monitors of successMonitors of success

Desired level of Desired level of performance and timelinesperformance and timelines

Planned Actions to Planned Actions to Achieve Objectives Achieve Objectives

O1 O2

AI1 AI2 AI3

M1 M2 M3

T1 T1 T1

Specific outcomes expressed in Specific outcomes expressed in measurable terms (NOT activities)measurable terms (NOT activities)

Strategic Plan

Action Plans

Evaluate Progress

Targets

Initiatives

What we must achieve to be successfulWhat we must achieve to be successful

Matt H. Evans, [email protected]

Make sure everything is linked and connected for a tight end-to-end model for driving strategic execution.

INITIATIVE

Employee Productivity

Improvement Program

Employee Satisfaction

Survey Rating

90% favorable

overall

Measure

Target

Target Actual

90%

45%

Per

cent

Sa

tisfa

ctio

n

gap

MEASURE / TARGET

OBJECTIVEImprove Employee

Satisfaction

ACTION PLAN

Identify issues per a company wide

survey

Sanity Check . . .Sanity Check . . . Down to Specifics

Matt H. Evans, [email protected]

Thanks for Thanks for your listening!your listening!