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Strategic Planning Process 2019-2021
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Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Jul 18, 2020

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Page 1: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Strategic Planning Process2019-2021

Page 2: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Inclusive Process

Transparent

Supports Best Practices

Feedback Opportunities

Visionary 10-Year Plan

New Strategic Plan Adopted by 2021

Goals and ObjectivesStrategic

Plan

Page 3: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Strategic Planning Steering CommitteeStrategic

Plan

John Ney

Donna Lybecker

Dani Dunstan

Katie Thomas

Supported By:

Selena Grace

Darren Blagburn

Page 4: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Administrative CouncilStrategic

Plan

Kevin SatterleePresident

Laura Woodworth-NeyExecutive Vice President and Provost

Glen NelsonVice President of Finance and Business Affairs

Lyn RedingtonVice President for Student Affairs and Enrollment

Rex ForceVice President of Health Sciences

Kyle McGowanVice President of Advancement

Pauline ThirosAthletic Director

Dani DunstanChief of Staff

Stuart SummersAssociate Vice President of Marketing and Communications

Scott SnyderInterim Vice President for Research

Page 5: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

College of Arts and Letters

College of Business

College of Nursing

College of Health Professions

College of Pharmacy

College of Rehabilitation and Communication Sciences

College of Science and Engineering

College of Education

College of Technology

Twin Falls

Idaho Falls

Meridian

Finance and Business Affairs

Faculty Senate

Staff Council

Graduate Student Representative

ASISU Student Representative

Academic Affairs - Dean

Academic Affairs - Dean

Academic Affairs - Staff

Athletics

Office for Research

Student Affairs

Enrollment Management

Community

State Board of Education

Alumni Association

Strategic Planning Committee RepresentationStrategic

Plan

Page 6: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Page 7: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Develops initial direction of each phase

Page 8: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Reviews and refines; prepares for campus feedback

Page 9: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Faculty Senate, ASISU, Staff Council, Leadership Council, open forums, online, and college-level listening sessions

Page 10: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Review all feedback received and incorporate it into each step of the overall plan

Page 11: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Finalizes each phase of the plan

Page 12: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan Administrative Council

Campus Feedback

Strategic PlanningCommittee

Strategic PlanningCommittee

Page 13: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

DevelopMission, Vision,

and Values

CommunicationBlast

FinalizeSWOTV

IncorporateFeedback

GatherFeedback

IncorporateSWOTV

Facilitated SWOTV

Exercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process

CommissionStrategic Planning

Committee

CommunicationBlasts

StrategicPlan

Approval

Page 14: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

StrategicPlan

Approval

Page 15: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

Phase

Process Development

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

1

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Approval

Page 16: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CampuswideEducation

StrategicPlan

Phase

Education

2

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 17: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

StrategicPlan

Phase

StrengthsWeaknessesOpportunities

ThreatsValues

3

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 18: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

StrategicPlan

Phase

Mission,Vision,

and Values

4

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 19: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

StrategicPlan

Phase

Goals andObjectives

5

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 20: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures Approval

StrategicPlan

Phase

Measurements

6

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Page 21: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

StrategicPlan

Phase

Approval

7

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 22: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

StrategicPlan

Approval

Page 23: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Developthe Process

StrategicPlan

EVENTDevelop the

strategic planning process

RESPONSIBLE PARTYStrategic Planning

Steering Committee

PHASE ONEFall 2019

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

GatherFeedback

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 24: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview and seek

feedback from the Faculty Senate, Staff

Council, ASISU, Leadership Council, and Administrative

Council

RESPONSIBLE PARTYStrategic Planning

Steering Committee

PHASE ONEFall 2019

GatherFeedback

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

Finalizethe Process Commission

CommunicationBlasts

Approval

Page 25: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTIncorporate

feedback into the strategic planning

process

RESPONSIBLE PARTYStrategic Planning

Steering Committee

PHASE ONEFall 2019

Finalizethe Process

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback Commission

CommunicationBlasts

Approval

Page 26: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommission the

Strategic Planning Committee and seek

nominations from deans and the Faculty Senate

RESPONSIBLE PARTYStrategic Planning

Steering Committee

PHASE ONEFall 2019

Commission

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process

CommunicationBlasts

Approval

Page 27: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommunicate the strategic planning process through

website, email, news release, etc.

RESPONSIBLE PARTYOffice of Marketing

and Communications

PHASE ONEFall 2019

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 28: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTBring a national expert to campus to provide

education and insights into the landscape of higher education and

the labor needs of Idaho and surrounding

region

RESPONSIBLE PARTYAll Campus

PHASE TWOSpring 2020

CampuswideEducation

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 29: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTFacilitate a Strengths,

Weaknesses, Opportunities, Threats, and Values (SWOT-V)

exercise with the entire campus

community

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE THREESpring 2020

FacilitatedExercises

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 30: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTIncorporate the

SWOT-V for themes

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE THREESpring 2020

IncorporateSWOT-V

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 31: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommunicate SWOT-V

themes to campus, hold open forums, and

gather feedback

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE THREESpring 2020

GatherFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 32: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview all feedback

from campus

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE THREESpring 2020

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 33: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTFinalize SWOT-V

RESPONSIBLE PARTYAdministrative Council

PHASE THREESpring 2020

FinalizeSWOT-V

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 34: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommunicate the SWOT-V themes through website,

email, news release, etc.

RESPONSIBLE PARTYOffice of Marketing

and Communications

PHASE THREESpring 2020

CommunicationBlast

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 35: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTAdministrative Council develops initial draft

of mission, vision, and values statements

RESPONSIBLE PARTYAdministrative Council

PHASE FOURSummer 2020

Mission, Vision,and Values

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 36: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTRefine and enhance the mission, vision,

and values statements

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FOURFall 2020

Refine Mission,Vision, and Values

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 37: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview and seek

feedback from Faculty Senate, Staff Council,

ASISU, Leadership Council, and

Administrative Council

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FOURFall 2020

GatherFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

IncorporateFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 38: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview all feedback

from campus

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FOURFall 2020

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 39: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTFinalize the mission,

vision, and values statements

RESPONSIBLE PARTYAdministrative Council

PHASE FOURFall 2020

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 40: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommunicate the

mission, vision, and values statements through website,

email, news release, etc.

RESPONSIBLE PARTYOffice of Marketing

and Communications

PHASE FOURFall 2020

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 41: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTDevelop initial goals

and objectives

RESPONSIBLE PARTYAdministrative Council

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 42: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTRefine and enhance goals and objectives

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 43: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview and seek

feedback from Faculty Senate, Staff Council,

ASISU, Leadership Council, and

Administrative Council

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 44: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview all feedback

from campus

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 45: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTFinalize goals and

objectives

RESPONSIBLE PARTYAdministrative Council

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 46: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTCommunicate the

goals and objectives through website,

email, news release, etc.

RESPONSIBLE PARTYOffice of Marketing

and Communications

PHASE FIVESpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 47: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTSteering Committee

commission measurement teams

to convene

RESPONSIBLE PARTYStrategic Planning

Steering Committee

PHASE SIXSpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 48: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTUnit Teams assembled

to develop measurements

RESPONSIBLE PARTYMeasurement Teams

PHASE SIXSpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 49: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTStrategic Planning

Committee evaluates, refines, and enhances

measures

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE SIXSpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 50: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview and seek

feedback from Faculty Senate, Staff Council,

ASISU, Leadership Council, and

Administrative Council

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE SIXSpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 51: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTReview all feedback

from campus

RESPONSIBLE PARTYStrategic Planning

Committee

PHASE SIXSpring 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 52: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTFinalize all measures

RESPONSIBLE PARTYAdministrative Council

PHASE SIXSpring 2021 Incorporate

Feedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 53: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

StrategicPlan

EVENTSubmit Strategic Plan to the State Board of

Education and Northwest

Accreditation Commission

RESPONSIBLE PARTYOffice of the President

PHASE SEVENSummer 2021

IncorporateFeedback

CommunicationBlasts

CommissionMeasurements

DevelopMeasurements

RefineMeasures

GatherFeedback

IncorporateMeasures

FinalizeMeasures

CommunicationBlast

Finalize Goalsand Objectives

IncorporateFeedback

GatherFeedback

Refine Goalsand Objectives

Goals and Objectives

GatherFeedback

Finalize Mission,Vision, and Values

CommunicationBlast

Refine Mission,Vision, and Values

Mission, Vision,and Values

CommunicationBlast

FinalizeSWOT-V

IncorporateFeedback

GatherFeedback

IncorporateSWOT-V

FacilitatedExercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process Commission

Approval

Page 54: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

Feedback and Questions?

isu.edu/strategicplan

[email protected]

StrategicPlan

Page 55: Strategic Planning ProcessAlumni Association Strategic Planning Committee Representation Strategic Plan Strategic Plan Administrative Council Campus Feedback Strategic Planning Committee

CommissionMeasurement

Teams

DevelopMeasurements

RefineMeasures

GatherFeedbackMeasures

IncorporateFeedbackMeasures

FinalizeMeasures

StateBoard of

EducationApproval

CommunicationBlast Goals

and Objectives

Finalize Goalsand Objectives

IncorporateFeedback Goalsand Objectives

GatherFeedback Goalsand Objectives

Refine Goalsand Objectives

DevelopGoals and Objectives

GatherFeedback Mission,Vision, and Values

IncorporateFeedback Mission,Vision, and Values

Finalize Mission,Vision, and Values

CommunicationBlast Mission,

Vision, and Values

Refine Mission,Vision, and Values

DevelopMission, Vision,

and Values

CommunicationBlast

SWOTV

FinalizeSWOTV

IncorporateFeedbackSWOTV

GatherFeedback SWOTV

IncorporateSWOTV

Facilitated SWOTV

Exercises

CampuswideEducation

Developthe Process

GatherFeedback

Finalizethe Process

CommissionStrategic Planning

Committee

CommunicationBlasts

StrategicPlan