Final Outline T&D.docx

Page23Training Outline: Self Confidence

National College of Business Administration & Economics

SELF CONFIDENCE

Course:Training & Development

Training Schedule:Date: May 6, 2015Time: 1800-1930Duration 90 minVenue: Sydney Hall, NCBA&ESubmitted to: Ms. Leeza RiazSubmitted by:

Ejaz Anwer Gill Kashif Nazir Kamran Peter Hassan Iftikhar Javiria Khaild

Submission date:April 6, 2015

SELF-CONFIDENCEOXYGEN TO SUCCESS & PERFORMANCE

In this course participants will: Understand what it means to be self-confident Learn that it's okay to speak up and to stand up for what they believe Gain techniques to confidently express opinions and needs Learn to say 'no' without being rude or seeming disinterested Recognize that you are important and that your opinions are valid and worthy of consideration Learn to identify and eliminate negative thinking and self-talk Become a more effective communicator Learn to set achievable goals in-line with personal values Discover how to "feel the part", "look the part", "sound the part" and "become the part" Be able to recognize and deal with difficult behaviors in other people

Brief SummarySelf Confidence is a behavior that is crucial for success in life. Confidence is not something that can be learned like a set of rules; confidence is a state of mind.Positive thinking, practice, training, knowledge and talking to other people are all useful ways to help improve or boost your confidence levels. Self- confidence and its reinforcement can create a Valuable Content and can facilitate the mental and creativity skills of employees. If you don't know how to express your self-worth when communicating with others you it will not have a good impression about your personality. Self- confidence is one of the important and key causes in successful performance of the workers functions (activities). The employees/workers with good level of self- confidence have better concentration (focus). They also have more abilities or power in controlling the excitements. In addition, self- confidence is known in creating the suitable approach (effort to be succeeded) for working activities and competitions.

Self Confidence Training Course - Lesson 1What does Self-Confidence mean to you? What is assertiveness? What is self-confidence? The four styles

Self Confidence Training Course - Lesson 2Obstacles to our Goals? Types of negative thinking Case study Personal application

Self Confidence Training Course - Lesson 3Communication Skills Listening and Hearing: They aren't the same thing Asking questions Body language

Self Confidence Training Course - Lesson 4The Importance of Goal Setting Why goal setting is important Setting SMART goals Our challenge to you

Self Confidence Training Course - Lesson 5Feeling the Part Identifying your worth Creating positive self-talk Identifying and addressing strengths and weaknesses Activity (identify your 5 strengths and 5weakness which boast and lower the self confidence in you) (3-mins.)

Self Confidence Training Course - Lesson 6Looking the Part The Importance of appearance The role of body language First impressions count

Self Confidence Training Course - Lesson 7Sounding the Part It's how you say it Sounding confident Using "I" messagesSelf Confidence Training Course - Lesson 8Powerful PresentationsActivity (write down how you feel and what you do before a presentation) (3mins) What to do when you're on the spot Using STAR to make your case ( activity) (5-MINS)

Self Confidence Training Course - Lesson 9Coping TechniquesBuilding RapportLearn to say No, Say what you mean Take pride in yourselfLook in the mirror and smileBe comfortable with fearAccept compliments gracefully

Self Confidence Training Course - Lesson 10Dealing with Difficult Behavior Dealing with difficult situationsKey tactics

Step 1: Preparing for Your Journey Look at What You've Already Achieved Think about Your Strengths (SWOT Analysis) Think about whats Important to You, and Where you Want to Go Start Managing Your Mind And Then Commit Yourself to Success!Step 2: Setting Out Build the Knowledge you need to Succeed Focus on the Basics Set Small Goals, and Achieve Them Keep Managing Your MindStep 3: Accelerating Towards Success Prepare for your journey. Set out on your journey. Accelerate towards success.

AcknowledgementWe wish to express our sincere gratitude to our course instructor Ms. LeezaRiaz for providing us an opportunity to practically implement our knowledge that we learnt in this course in the form of this project. We would like to thank her for all the guidance, help and encouragement in successfully finishing this project and teaching us in this course The project cannot be completed without the efforts and mutual co-operation from our group members Ejaz Anwer Gill, Kamran Peter, Kashif Nazir, Hassan Iftikhar and Javiria Khalid.Last but not the least we would also like to thank and express our gratitude to our friends and colleagues who have more or less contributed in this project.The project has indeed helped us to explore more knowledgeable avenues related to our specialization in HRM which would be helpful in future.

Thanking You Group 5 Ejaz Anwer Gill Kashif Nazir Kamran Peter Hassan Iftikhar Javiria Khaild

Table of Content:

Work Division:Sr. #Group MemberTasks

1.EjazAnwer Gill(Group Leader)1) Introduction2) Objective of Training3) Arrangement of music/speakers4) Preparing for Your Journey5) Setting Out6) Accelerating Towards Success

2.Hassan Iftikhar1) Communication Skills2) The Importance of Goal Setting3) Designing & Printing of Hand-bills4) Video Clip5) Communication Activity

3.KashifNazir1) Feeling the Part2) Looking the Part3) Sounding the Part4) Arrangement of Refreshment5) Preparation of Evaluation/Feedback Form

4.Javiria Khalid1) Powerful Presentations2) Coping Techniques3) Dealing with Difficult Behaviors4) Costumes for Skit5) Skit writing6) Decor & Charts

5.Kamran Peter1) Stationary2) Gifts for participants3) What does self-confidence means to you?4) Obstacles to our Goals?5) Preparations of training cards

Training Budget (Estimated)Sr. #Activity/Task/ItemsExpense

1Identity Cards25 x 30= 750

2Hand Bills/Broachers10 x 30= 300

3Costumes200 x 4= 800

4Sounds/SpeakersNil

5Stationary30 x 30= 900

6Refreshment60 x 30= 1500

7Miscellaneous = 750

Total = 5000

Self Confidence Training Course - Lesson 1 What does Self-Confidence mean to you? What is self-confidence? The four styles

What Does Self Confidence Mean to You?

Self-confidence plays an important role in our everyday lives. Being confident allows us to set and reach our goals. It provides stability when we are faced with a challenge; it gives us that push that helps us overcome difficulties. Self-confidence is necessary in our personal and professional lives, as without it one would not be successful in either. It gives us the ability to stand up to face our challenges and to pick ourselves up when we fall. It can be associated with: A secure feeling A happy feeling An energized feeling A light-hearted feeling without stress or tension A state in which one can trust and believe and be sure about ones abilities and qualities.

What is self-confidence?Self-confidence is a belief in oneself, one's abilities, or one's judgment. It is freedom from doubt. When you believe you can change things -- or make a difference in a situation, you are much more likely to succeed.As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks. This all leads to a greater degree of optimism and life satisfaction.

The four stylesThere are four styles of Self Confidence communication: Passive Aggressive Passive-aggressive Assertive.

1. The Passive Person Passive behavior is the avoidance of the expression of opinions or feelings, protecting ones rights, and identifying and meeting ones needs. Passive individuals exhibit poor eye contact and slumped body posture, and tend to speak softly or apologetically.Passive people express statements implying that:Im unable to stand up for my rights.I dont know what my rights are.I get stepped on by everyone."Im weak and unable to take care of myself.People never consider my feelings.2. The Aggressive Person An aggressive individual communicates in a way that violates the rights of others. Thus, aggressive communicators are verbally or physically abusive, or both. Aggressive communication is born of low self-esteem, and display a low tolerance.They express statements implying that:The other person is inferior, wrong, and not worth anythingThe problem is the other persons faultThey are superior and right

3. The Passive-Aggressive Person Passive-aggressive people usually feel powerless, stuck, and angry. They feel incapable of dealing directly rather and express their anger in a clever way. Frequently they speak softly to themselves instead of confronting another person & often try to smile, even though they are angry.

4. The Assertive Person An assertive individual communicates in a way that clearly states his or her opinions and feelings, without violating the rights of others. Assertive communication is born of high self-esteem. Assertive people value themselves, their time, and their emotional, spiritual, and physical needs. They are strong advocates for themselves -- while being very respectful of the rights of others.Assertive people feel connected to other people. They make statements of needs and feelings clearly, they speak in calm and clear tones, are good listeners, and maintain good eye contact. They create a respectful environment for others, and do not allow others to abuse or manipulate them.The assertive person uses statements that imply:I am confident about who I am.I cannot control others, but I control myself.I speak clearly, honestly, and to the point.

Self Confidence Training Course - Lesson 2 Obstacles to our Goals Types of thinking Personal application Obstacles to our Goals

Obstacles are encountered every day of our lives, but what we do and how we react during these events will determine the outcomes of such events. Our reactions to these obstacles will determine if the situation becomes a minor annoyance to a major event. Over reacting to a small annoyance can magnify the issue and make larger than it actually is. These are the types of reactions that should be kept in check, what is an appropriate response to each obstacle.

Types of thinkingWhat image are you projecting in your life? If you dont like what you see, then change it! By changing your inner image by what you believe about yourself, you can potentially change your outer outcome. Self Confidence is factor that we humans have, and no one can dominate our attitudes or take our choices from us if we believe in our self, YES I CAN DO IT.!!!! A person who has been brought up in a happy and positive atmosphere, where people value success and self-improvement will have a much easier time thinking positively. Stop thinking what others are thinking because we can never control others state of mind..!!!

The Thinking Factor plays an important role in self- confidence of a person. This figure explains People with low self-confidence usually feel anxiety and they cant perform well. It depends on your thinking, like if you think I know I am going to have anxiety about the work and I know I will do bad and person starts to make errors this is because of negative thinking in his mind. But on the other hand a People who beliefs in his self and is self-confident then he can do anything he wants and will be successful, nothing is impossible all you need to have self-confidence. YES I CAN DO IT

Personal ApplicationWe all have situations in our personal lives where the ability of self-confidence and assertive behavior helps us achieve our goals. We should practice the opportunity to develop assertive responses. Standing up for yourself will translate into success throughout your personal and professional lives. It will help enhance your self-confidence, and make the challenges much more easily to overcome.

Communication Skill:Communication is simply the act of transferring information from one place to another. 7 Cs of communication: 1. Clear.2. Concise.3. Concrete.4. Correct.5. Coherent.6. Complete.7. Courteous Listen carefully: People often focus on what they should say, but effective communication is more about listening than it is about talking. Listening well means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what theyre communicating. Body language: Nonverbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel youre being dishonest. For example, you cant say yes while shaking your head no. Giving and accepting criticism: Effective spoken communication requires being able to express your ideas and views clearly, confidently and concisely in speech, tailoring your content and style to the audience and promoting free-flowing communication Have courage to say what you think: Be confidentin knowing that you can make worthwhile contributions to conversation. Take time each day to be aware of your opinions and feelings so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear.

The Importance of Goal Setting:

Goals Give You Focus: it give you a vision of the future. Whether you want to save your allowance to buy a new gadget, improve your grades or go to a friends birthday party, goal-setting gives you a positive focus that will encourage you to make better decisions. This focus encourages a child to think ahead about activities or behaviors that might get him closer or farther away from achieving his goal. Goals Allow You to Measure Progress: By setting goals for yourself you are able to measure your progress because you always have afixed endpoint orbenchmark to compare with. Goals Help You Overcome Procrastination: When you set a goal for yourselfyou make yourself accountable to finish the task.This is incomplete contrast with when you do thingsbased on atarget and it doesn't matter whetheryou complete them or not.Goals tend to stick in your mind and if not completed they give you a "Shoot! I was supposed to do_____ today!" reminder. These reminders in theback of your headhelp you to overcome procrastination and laziness. Goals Give You Motivation: Goal setting provides you the foundation for your drive. By making a goalyou give yourself a concrete endpoint to aim for and get excited about.It gives you something to focus on and put 100% of your effort into and this focus is what develops motivation Gives Clarity on your end vision: Goals gives you clear end point people who work on goals they set are more motivated to accomplish the objective because they directly see or experience the benefits of their achievements. Setting SMART goals: Specific: A specific goal has a much greater chance of being accomplished than a general goal. Measurable: keeping track of progress gives incentives to keep going. Attainable: Goals are realistic and attainable. Realistic: when you identify the goal which are most important to you, you begin to figure out ways you make them come true. Timely: a time bound goal is intended to establish a sense of urgency and prevent goals from being over taken by the day to day crisis that invariably arise.

Module Six: Feeling the Part Being positive and feeling good about one's self is the key, you must feel the part. Positivity is a leading factor in one's self confidence, it will help you keep a feeling of worth. Staying positive will provide you a great asset in regards to self-talk and recognizing and working with your strengths.Identifying Your Worth Worth is defined as sufficiently good, important, or interesting to justify a specified action." People with a sense of self-worth exude confidence in themselves. PersonalityPositive and negative personality traits. Creating Positive Self-Talk Positive self-talk allows you to recognize, validate, and apply your full potential with respect to all that you are, and do.

Identifying and addressing strengths and weaknessesEvery individual is aware of their strengths and weaknesses. One should use their strengths to overcome the gaps or weaknesses.

Activity: (identify your strengths and weakness which affects your self- confidence. List at least two strategies to overcome your weakness) (3-mins.)Module Seven: Looking the Part

A person who has a strong sense of personal worth makes a confident, positive appearance. Looking the part is important as it influences the people around us. It will provide a boost to confidence and in turn a boost to your performance.Appearance:

The Importance of Appearance In the dictionary, appearance is defined as an external show, or outward aspect. Your confidence depends significantly on your personal thoughts and perceptions about the way you look. Appearance is as important today as it ever was. The first thing noticed when meeting someone new is their appearance. That is why it is important as you only have one first impression.

The Role of Body Language:Body language is a form of non-verbal communication involving the use of stylized gestures, postures, and physiologic signs which act as cues to other people. Humans unconsciously send and receive non- verbal signals through body language all the time.

Basic Dos for Body Language These are just some of the different body language examples that you should follow. Maintaining eye contact is a sign of respect and interest towards the other person. If someone is talking and you make sure you are keeping your eyes focused on them then this will make them feel that you are in fact interested in what they have to say. Another body language is your facial expression. If you are always frowning, this would indicate that you have a negative aura, and this will push others away. Whereas if you are constantly seen smiling, you are going to attract other sunny and happy people to you. Posture is also very important. You need to sit properly, avoid slouching, and if you can, keep an open posture at all times, leaning towards the speaker whenever necessary, to show that you are interested.

Donts for Body LanguageJust as there are various body language movements and expressions you need to have, there are also those you need to do away with. These kinds of body language are negative, and not at all helpful in projecting a pleasant or winning personality. Fidgeting. This would only indicate nervousness and will make the other person doubt your credibility or your ability. Standing too close. When you are too close to someone, physically, it will make the other person uncomfortable and will also trigger them to think you are invading their personal space. Staring. Though it may not always be the case, staring is considered rude. While you maintain eye contact towards the other person, do not overdo it to the point of staring. Crossing your arms. This would indicate resistance on your part, so if someone is talking to you and you are crossing your arms, you will make the other person think that you really are not agreeing to what they have to say and you are making it known to them. Excessive or unrelated head, facial, hand and body movement: Too much movement can divert attention from the verbal message. Your facial expressions should match the type of statement you are making.

Module Eight: Sounding the Part

Sounding ConfidentSince 38% of the messages received by a listener are governed by the tone and quality of your voice, its pitch, volume and control all make a difference in how confident you sound when you communicate. Below are some specific tips.Pitch - pitch means how high or low your voice is. Volume - the loudness of your voice must be governed by your diaphragm Quality - the color, warmth, and meaning given to your voice contribute to quality

Using I messages:

1. Declarative I MessagesDeclarative I messages should be used when you want to express a need, desire, opinion, or thought. An example of this type of statement would be I need to receive recognition and encouragement for the effort and hard work that I put into the group in order to feel needed and secure. Using this type of I message will help you communicate your feelings without causing group tension or starting a conflict.2. Responsive I MessagesResponsive I messages can be used when someone asks you to do something for them or with them. An example of this statement would be I would really love to help you on the project, but unfortunately I am already working on another important assignment and wont have the time to put in the effort that youre requesting. You must first decide very clearly how you want to respond. 3. Preventive I MessagesPreventive I messages can be used when you have observed that a problem has developed in the past and you want to avoid the same problem or something worse from happening in the future. An example of a preventive I message would be I realize that we all had trouble meeting set deadlines on our work the last time we worked on a project. Im worried it may happen again, so I think we all need to formulate a task schedule and designate a team motivator in order to stay on top of everything this time around.4. Confrontive I MessagesWhen a situation is continually causing strong negative emotions and tension within the group (i.e. someone is constantly negative or verbally abusive with criticism), you need to use a confrontiveI message. An example of a confrontive I message would be I understand that you have thoughts and opinions, but the verbal abuse needs to stop immediately or consequences are going to be put into use.Activity: Time: 3 mins.

Task: Identify your strengths and weakness which affects your self-confidence. List at least two strategies to overcome your weakness.

Activity:Face game (body language, non-verbal communications)For groups of four to ten people. Split larger groups into teams with leaders who can facilitate the exercise.Equipment required: paper and pens/pencils.Time: 3 minsIntroduction: Facial expressions are an important part of communications. There are many different emotions and corresponding facial expressions. Some are easier to interpret than others. This exercise helps illustrate different expressions and how some are more obvious and easy to 'read' than others.Task: Each team member must think of one emotion, which they should then write separately on a slip of paper. Fold the slips of paper and put it into a cup or glass in the centre of the table, to enable 'blind' selection.Each person must then in turn take one of the folded slips and show the emotion on their face to the team, who must guess the emotion.

ACTIVITY

Identify your strengths and weakness which affects your SELF-CONFIDENCE. List at least two strategies to overcome your weakness.

StrengthsWeakness

Strategy to overcome weakness (at least two):

________________________________________________________________

________________________________________________________________

________________________________________________________________

____________________________________________________________Powerful Presentations:Success comes in cans, not cant's

Presentations made by self-confident people can achieve a desired outcome.What to Do When Youre on the SpotRegardless of the situation, things are guaranteed to happen, and not always according to plan. Irrespective of the presentation venue, four actions can help you convert an interruption into an opportunity.Using STAR to Make Your CaseSTAR is an acronym that stands for Situation or Task, Thoughts and Feelings, Actions, Results. The STAR Model helps you deal with recurring problem situations such as repeated mental blocks or anxieties stemming from interpersonal situations. Using the four points of a star as the visual representation, the STAR model prompts questions that allow you to analyze the aspects of a problem situation -- and turn it around.S = SituationFirst, state what the situation is. Try to make this no longer than one sentence. If you are having trouble, ask yourself, Where? Who? and, When?Example: On Tuesday, I was in a directors meeting at the main plant.T = TaskNext, briefly state what your task was. Again, this should be no longer than one sentence. Use the question, What? to frame your sentence, and add the Why? if appropriate.Example: I was asked to present last years sales figures to the group.A = ActionNow, state what you did to resolve the problem in one sentence. Use the question, How? to frame this part of the statement.Example: I pulled out my laptop, fired up PowerPoint, and presented my slide show.R = ResultLast, state what the result was. Include figures to quantify the result if possible.Example: Everyone was wowed by my prep work, and by our great figures!SummaryLets look at a complete example using STAR. Lets say youre out with friends on the weekend. Someone asks you what the highlight of your week at work was. As it happens, you had a great week, and there is a lot to talk about. You use STAR to focus your answer so you dont bore your friends, and so that you send a clear message. You respond: On Tuesday, I was in a directors meeting at the main plant. I was asked to present last years sales figures to the group. I pulled out my laptop, fired up PowerPoint, and presented my slide show. Everyone was wowed by my prep work, and by our great figures!This format can be compressed for quick conversations, or expanded for lengthy presentations. We encourage you to try framing statements with STAR, and see how much more confident you feel when communicating.Coping TechniquesCoping refers to the thoughts and actions we use to deal with a threatening situation. An self-confident person uses a variety of coping techniques to deal with the challenges of interpersonal communication. Building RapportRapport is a state of harmonious understanding with another individual or group that enables greater and easier communication. In other words rapport is getting on well with another person, or group of people, by having things in common, this makes the communication process easier and usually more effective.

Mirroring matching certain behaviors of a person with whom you are interacting -- is the process used to establish rapport. Learn to say No, Say what you mean and mean what you say:Often we say yes because of the fear of authority or the fear of hurting someones feelings or worries that we will let someone down. But every time you say a yes that you dont mean, youll end up doing a half-hearted job. And then you are unhappy that you said what you didnt want to say, and you are unhappy that you did such a lousy job of what you said you would do.Break out of that habit. Instead, just say what you mean and mean what you say. You dont have to be rude about it, just be firm and decisive. Developing the ability to speak your mind in a kind but firm manner, and to really deliver on your promises, will go a long way in building lasting self-ConfidenceTake pride in yourself:Not only should you feel proud of your talents or your skills, but you should also think about the things that make your personality great. It can be your sense of humor, your sense of compassion, your listening skills, or your ability to cope under stress. You may not think that there's anything about your personality worth admiring, but if you dig deep, you'll realize that you have plenty of admirable qualities. Focus on them by writing them down.Look in the mirror and smile:Studies surrounding what's called the "facial feedback theory" suggest that the expressions on your face can actually encourage your brain to register or intensify certain emotions. So by looking in the mirror and smiling every day, you might feel happier with yourself and more confident in the long run. This will also help you feel happier about your appearance, and to accept the way you look. Other people will likely respond to you well when you smile at them, so in addition to making you feel happier, you may get a boost in confidence due to the feedback you get from other people as well.Be comfortable with fear: You may think that people who are self-confident are never fearful. This simply is not true; its just that self-confident people do not allow the fear they feel to stop them from acting. When you do feel fear, acknowledge the feeling, and then ask yourself whether you want that fear to stand in the way of your goal. As you become more confident, you will begin to feel less paralyzed by fear.Accept compliments gracefully:Many people with low self-esteem have difficulty taking compliments; they assume that the person complimenting them is either mistaken or lying. If you find yourself responding to a compliment by rolling your eyes, saying, "Yeah, right," or shrugging it off, you should reframe your response to compliments. Take it to heart and respond positively. (Saying thank you and smiling works well). Let the person giving the compliment know that you really appreciate it, and work to reach the point where you are able to truly accept the compliment at heart.You can add the compliment to your list of positive attributes about yourself and use it to bolster your self-confidence.

Dealing with Difficult BehaviorsEach of us can probably think of at least one difficult personality with whom we have had to deal, either at work- or inn our personal lives. With a strategy, it is possible to learn what the person does to annoy you, and what you might be doing to aggravate the situation.

Dealing with difficult situationA difficult person can be your boss, your co-worker, or anyone else. He or she behaves in a way that is disruptive to business or life outside of work. In a work setting, often the functioning of a team is disturbed, leading to disruption of the work flow, flared tempers, and gossip. The bottom line is that work suffers. Difficult usually situations cost organizations money. To deal with difficult people, we innately try to apply coping filters, such as: Removing virtually all positive attributes about the person. (He was my worst hiring mistake) Defaming him or her (We build consensus with others against the person) Explaining the person in negative terms.Anger also plays a big part; feeling angry, we instinctively use anger to try to manage the situation.To break the cycle of negativity, take time to answer the following questions:1. What observable behaviors or statements did the person perform or say?2. What is the most positive interpretation an outside witness would make? The most negative?3. What will you gain by interpreting the difficult persons actions or words in as positive a light as possible?4. What would you do or say when you respond to the difficult person if you viewed his or her actions in a positive light? What is stopping you from responding this way?

Key tacticsThese strategies will help you gather facts and to deal with the person or the situation.Active ListeningThe first tactic, and possibly the most important, is to listen empathetically, that is, listening while trying to be sensitive to the various components and levels of the message. In addition, try to listen for the following information: The Why. Why is the person communicating with me? The Length. What can the size of the message tell me about the importance of the message to the person? The Words. Does the person use formal, aloof language? Impatience? The Volume and Pace. What emotional pressures can be sensed?