Final Anintharan Cisco Ppt

ELJAY ENGINERRING INDIA PRIVATE LIMITED

CISCO PARTNER

MICROSOFT GOLD CERTIFIED PARTNER

NETSURANT OFFSHORE TEAM

NETWORK OPERATION CENTRES(NOC)

A STUDY ON DECISION SUPPORT SYSTEM IN MANGEMENTINFORMATION SYSTEM

SYNOPSIS

INTRODUCTION

MANAGEMENT INFORMATION SYSTEM (MIS) • Management Information System (MIS) integrates all data

and processes of an organization in to a unified system. An Information system (IS) defined technically as asset of interrelated components that collect (or retrieve), process, store and distribute information to support decision making, co-ordination and control in an Organization.

• The fundamental role of Information system (IS) in organization to provide - support strategies for competitive advantage, business decision making and business processes and operations.

• The main scope of MIS to provide strategic decision making, management control, operational control and knowledge level decisions. MIS use multiple components of computer hardware and software to achieve the integration. A key ingredient of MIS is the use of a unified database to store data for the various system modules and also act as a Monitoring and Control system model.

• However, the term MIS is typically reserved for larger, more broadly based applications. The introduction of an Decision Support System (DSS) to replace two or more independent application eliminates the need for external interfaces previously required between two systems, and provides additional benefits that range from standardization and lower maintenance(one system instead of two or more ) to easier and greater reporting capabilities(as all data is typically kept in one database).

• Hence, MIS act as central part of the company by managing the entire database and providing faster decision making and control through provision of timely information and also better decision making and control through provision of relevant information. The vital role of MIS to maintain Service Level Agreement (SLA) of the company by not violating it and to provide better performance, reliability and service. Currently Decision Support System (DSS) project is carried out to accomplish major goals of the company.

COMPANY PROFILEEljay, an ISO 9001:2000 certified company, is a provider of comprehensive, integrated Managed Services and is excelling in Network Infrastructure Management for the growing business community. Eljay Engineering India Pvt. Ltd. is a CISCO partner and a MICROSOFT Gold Certified Partner. The whole spectrum of delivery and service lines of Eljay includes Network Operation Center Services, Network Engineering Services and Network Audits in Unified Communications, Enterprise IP Telephony, VPN & Security and Routing & Switching. Eljay’s quality Enterprise Level NOC Services have helped and supported enterprises and ISP’s in the United States and Europe.

OBJECTIVE

PRIMARY OBJECTIVE

• The main aim of the project is to develop a system which will enable Decision support system (DSS) using Management Information System (MIS).

SECONDARY OBJECTIVE ● To support Decision making for the

top level management.• To provide Management control

and to meet strategy goals of the Organization.

• To meet the global challenges and adapting to the day today trends.

• To maintain Service Level Agreement’s (SLA’s) of the company.

PROBLEM DEFINITION One important factor that should be

kept in mind while designing Decision Support System (DSS). The post-implementation phase is very critical once the implementation is over, the Network Engineers and the clients will go to reap the full benefits of DSS system. It is very important that system should get Organization wide acceptance there should be enough Network Engineers who are trained to handle the problems that might crop-up

● Business integration ● Flexibility ● Better analysis and planning capabilities

Use of latest technologies• The NOC is equipped with latest lab & production

equipment from CISCO. Eljay has a fully functional CISCO Call manager system, IPCC, Unity and Voice Gateways, Enterprise IP Telephony, VPN & Security and Routing & Switching in place for problem simulation and testing as part of our support NOC SERVICES.

• DSS combines to improving the efficient and effectively of any organization by automating the organization business process

• DSS is a mirror image of the major business processes of an organization. DSS basically deals with five major’s parts such as strategic planning, tactical decision making, competitive business strategy, total quality management, finally Decision support for the management.

SYSTEM ANALYSISEXISTING SYSTEM• The first stage of Management Information System

(MIS) development is study of the system under consideration and its requirement analysis. During these stages, constant interaction with the user of the system is necessary. The required information from the users is the input data to the system and the expected output. The purpose is to get an idea about the operations and the interactions of the existing system its drawbacks and to identify further requirements. The system study for this project was carried out at MANAGEMENT INFORMATION SYSTEM.

• At present the system is store network engineers productivity hours and daily hand off manually in paper document and reports are stored in a separate file. It is difficult for both the top level management people (home country & overseas) to view the productivity hours of the Network Engineers and total productivity produced by the company. If the number of Network Engineers increases it’s very difficult to store all the details in paper since the productivity hour increases. At the same time maintaining large volume of data also a big problem and it will take more processing time. The clients requirements (tickets) are entered in MIS and the Network Engineers will handle the tickets. It is difficult to store the records when tickets are entered more and within the stipulated time Network Engineers must need to take the solutions for tickets and if not it will violate the Service Level Agreement (SLA).

LIMITATION OF PRESENT SYSTEM

The existing system is having the following demerits

• More manual work• Productivity time is difficult to find.• Time Tedious process• Error occur frequently• Security of information is low• Data redundancy• Contains lot of files and confidential reports

need more storage place.

PROPOSED SYSTEM • Decision Support System (DSS) help to analyze the

present system in it’s fully dimension.  It recommended the needs for a new system that could handle the in efficiencies of the present.  After more services and better aid for the Clients and the Network Engineers.  Certainly a DSS was identified to be the best of me.  The system should be user friendly with improved efficiency for handling tickets and productivity of the company increases. It should reduce the workload of Network Engineers and encourage them to work in an easier manner within the scheduled time. It is easy to create and store the reports of the Network Engineers and also it is easy to identify the entry of tickets. So the Network Engineers resolve the problem within the stipulate time and the company Service Level Agreements (SLA’s) not violated.

MERITS OF PROPOSED SYSTEM

• More accurate information and updating the tickets for the Network engineers within the stipulated time.

• Reduce the paper work in use at any time • Data can be handled quickly, efficiently

and accurately.• To maintain the Service Level

Agreements (SLA’s) of the company.• To provide facilities and to produce the

reports for the top management people at any time.

NEED OF THE STUDY 

To make the TICKET entry and updating will be more flexible by easy retrieval of information for the Network Engineers. To produce accurate and well-formatted reports which is easy to create and store in MIS reports by avoiding data duplicacy and data inconsistency.

FEASIBILITY OF STUDY • The Decision Support System (DSS) has been designed and

developed flexible according to the current requirements. • After the implementation of DSS, Network Engineers

should know how to handle the system effectively and efficiently by filling the MIS. This involves them in understanding overall system and it’s effective on the organization and being ask to carry out effectively the specific task and to increase the productivity of the company. Once the ticket has been completed by the Network Engineers, they must have to fill the MIS. The next step is to educate the Network Engineers on the concept how to fill the MIS and taking the clients Request, Change orders, Incidents not to violate the company’s Service- Level Agreements (SLA’s).A Service- Level Agreement is a contract between a network service provider and a customer that specifies, usually in measurable terms , what services the network service provider will furnish.

OPERATION FEASIBILITY

The operation feasibility depends on the willingness to operate system by the beneficiaries in the project and to act Decision Support System (DSS) as Monitoring and Control System Model.

TECHNICAL FEASIBILITY

• The technical feasibility issues usually raised during the feasibility stage of investigation.

• The necessary technology exists in Decision Support System (proposed system) which fulfilling the major criteria of the company and also client requirements will be satisfied.

PROCESS OF MANAGEMENT

The process of management in Network Operation centers (NOC) is carried out by SNMP operations. File Transfer Process from the Database Request with and without Hyper Text Pre-Processor (PHP) - Front End

COMPONENTS OF AN INFORMATION SYSTEM• Software Resources: It is a set of programs

and procedures which are use to fulfill the requirements of the information system and also use to create Modules.

• Hardware Resources: Machines and Medias are used here to design the MIS

• Network Resources: Network resources are LAN, Simple Network Management Protocol (SNMP), Network Management System (NMS), Routers and Switches.

• LAN: It is used to interconnect systems in Local Area.

ROLE OF AN INFORMATION SYSTEMIt performs three major roles. They are• Economic Resources• Business Processes• Network and Services• Economic Resources: It is the input process using People, Money,

Material, Machines, Energy, and Information.• Business Processes: It is the middle process of the Information

System performing the processing like Market, develop, Produce, Deliver Products and Services, Support Customers and other processes.

• Network and Services: It is the output where the outputs like Products, Services, payments, Contributions, Informations, and other Effects can be obtained.

• The feedback of the above three will be stored in the information systems, which is used for the management to take decisions and control.

FUNDAMENTAL ROLE OF INFORMATION SYSTEM

It is used :-• To support strategies for

Competitive Advantage.• To support Business Decision

Making.• To support Business Processes

and Operations

FEATURES OF THE INFORMATION SYSTEM

• The Features of the Information System as follows:-• Business Applications• Management Challenges• Information Technologies• Development Processes• Foundation Concepts• Management Challenges: To support and adapt

the day to day trends which are changing around the globe.

• Information Technologies: Adapting to the latest technologies which are emerging and suitably using them in the future.

• Development Process: To support the day to day trend which are latest developed both Hardware and Software

DATA FLOW DIAGRAMCORE MODULE

MIS

User Enters Module

Enter user Name

Administrator Production sheet

Click Log On

Enter Password

Invalid data

NO

YES

GENERATE REPORTS

SUB MODULES

GENERATE REPORTS

NOC Engg

NOC Engg Total

Day Report

Ticket No

Priority

NOC Engg Type

NS Daily Report

Search With Dates

Consolidate Report

Client Report

Client Type

NS_ID Total

Shift Basis

NS_ID Time

MODULE DESCRIPTION • NOC Engg: By clicking this form we can easily capture the

work done by the NOC Engineer for a particular client. The total time spent by the Network Engineers can be viewed.

• NOC Engg Total: By clicking this form we can find the time spent on tickets on a particular day by the Engineers.

• Day Report: By clicking this form we can easily find the report of a particular engineer who worked on tickets on a particular day.

• Ticket Number: By clicking this form we can easily find the engineers who worked for the particular tickets.

• Priority: By clicking this form we can easily view the engineer who worked on tickets on priority wise.

• NOC Engg Type: By clicking this form we can view the Total time spent by Engineers based on the levels.

• Search with dates: By clicking this form we can view the work time for the particular day and reports has to submit to the top level management by the MIS Analyst.

• Consolidate Report: By clicking this form we can view the total number of incidence, request, change orders, problem tickets worked on a single day.

• Client Report: By clicking this form we can view the total number of tickets for a particular client.

• Client Type: By clicking this form we can view the total number of tickets worked for a particular clients within a mentioned time period.

• NS_ID Total: By clicking this form we can view the total work done by the engineers using NetSurant ID.

SYSTEM DESIGN

Input Design Goal: • The design phase is the process of

designing exactly how the specifications are to be implemented. The main goal to design Decision Support System (DSS) is to track the work done by the engineers and also to bill the client based on the work done by them. To provide the seamless information between the companies infra structure and also to track engineers performance on daily basis. The vital role is to maintain Service Level Agreements (SLA’s) of the company by not violating it.

CORE MODULES

MIS• Generate Reports• Administrator Production

Sheet

SUB MODULES Generate Reports• NOC Engg• NOC Engg Total• Day Report• Ticket Number• Priority• NOC Engg Type• Search with dates• Consolidate Report• Client Report• Client Type• NS_ID Total• Shift Basis• NS_ID Time

Output Design

• The input process for creating modules is done by using PHP (Hyper Text Pre-Processor) as the input and the output is a designed document.

SYSTEM TESTING

User acceptance Testing• User acceptance of a system is the

key factor for the success of any system. The system consideration is tested for user acceptance by keeping in touch with the perspective system users at the time of developing and making changes whenever required.

CONCLUSION

• Management Information System (MIS) acts as a central part (Heart) of the company and Decision Support System (DSS) will manage the entire database by providing faster decision making and control through provision of timely information and also better decision making and control through provision of relevant information. It provides seamless information exchange between various departments in the company infrastructure.

FUTURE ENHANCEMENT

• The newly developed Decision Support System (DSS), in its present form is eminently suited to the existing needs.

• But in order to meet the future needs, Decision Support System (DSS) system can be improved by making some simple modifications in the programs with suitable design.

BIBLIOGRAPHY

• Efrainm Turban and Jay E Aronson – Decision Support Systems and Intelligence System.

• Kenneth C. Laudon and Jane Price Laudon – Management Information Systems Managing the Digital Firm.

• Turban Mc Lean, Wetherbe – Information Technology Management Making Connection for Strategic Advantage.

• Dale H. Besterfield et all, Total Quality Management.• Roger S Pressman, Software Engineering – A

Practitioners Approach.

PROJECT DONE

BY ANINTHARAN.M

THANKYOU