Field TDM Deck Optimize and Secure Your Core Infrastructure for Midsize Businesses
Field TDM DeckField TDM Deck
Optimize and Secure Your Core Infrastructure for Midsize Businesses
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Agenda
IT ChallengesCore IOTechnology SolutionsCustomer Scenarios
Microsoft’s Promises to IT:Enabling IT Pros and Development Teams Across the IT Lifecycle
Linking IT to PerformanceCompanies in the top 25% of IT capability grew revenue 6.8% faster per year than their peers in the bottom 25% of IT capability.
The firms in the top 25% of IT capability enjoy 23% higher revenue per employee than their peers in the bottom 25% of IT capability.
Isolating the impact of all IT functions on productivity shows that IT Infrastructure is a key determinant of superior productivity.
Managers in firms that are supported by better information systems have significantly better insight into, and control over, key dimensions of their business.
Sources: Enterprise IT Capabilities and Business Performance, Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School George Favaloro, Principal, Keystone Strategy, Inc-March 2006
Information technology fuels profitable revenue growth
Firms with better IT have more productive
employees
Robust IT infrastructure is a key driver of productivity
and growth
Information technology gives managers more insight and control
IT as a Strategic AssetAlign IT with the business; control complexity
IT Goals
Establish a Responsive
Infrastructure
Proactively leverage
IT investments tomeet business
needs
Eliminate Unnecessary Complexity
Manage IT resources efficiently by eliminating
unnecessary redundancy,
reducing manual tasks and lowering
costs
Ensure Your Business Is
Always Running
Use IT as a trusted partner
in meeting business goals
Move from complexity to efficiency
Management – The Manual RealityPeople intensive nature drives costs
Those people are Those people are spending their time spending their time on manual taskson manual tasks
53%53% 24%24% 23%23%
54%54% 17%17% 29%29%
56%56% 17%17% 28%28%
58%58% 18%18% 24%24%
60%60% 16%16% 24%24%
62%62% 14%14% 25%25%
Percent of ReponsesPercent of Reponses
Degree of AutomationDegree of AutomationManualManual ScriptsScripts Automated ToolsAutomated Tools
Source: IDC 2002, Microsoft Primary Quantitative Research. Source: IDC 2002, Microsoft Primary Quantitative Research. 400, 30 min phone surveys of IT professionals in data centers 400, 30 min phone surveys of IT professionals in data centers with 25 or more serverswith 25 or more servers
Over 60% of TCO over a 5 year Over 60% of TCO over a 5 year period driven by people costs period driven by people costs
Does Your Infrastructure Look Like This?
Pieced togetherNo end-to-end architectureRequires lots of manual interventionNot sure if it’s secure
A More Secure and Well Managed Infrastructure for Midsized Businesses
Printer Workstations
WAP
PDA
Home Office
Branch/Remote Office
Network Srv
Windows Server 2003 R2
Core Services
AD/GPO
IAS
DNS, DHCP, WINS
IIS
CertService
File/Print
Messaging Srv
Windows Server 2003 R2
Core Services
AD/GPO
IAS
DNS, DHCP, WINS
IIS
Exchange
OWA
Management Srv
Windows Server 2003 R2
Core Services
SC Essentials
WSS R2
RIS
How Do You Get There?
Cost Cost Center Center
Uncoordinated, manual
InfrastructureKnowledge
not captured
More Efficient More Efficient Cost CenterCost Center
Managed IT Infrastructure
with limited automation
and knowledge capture
Managed and consolidated
IT
Infrastructurewith
extensive Automation, knowledge
captured and re-used
Fully automated
management, dynamic resource Usage ,
business linked SLA’s.
Knowledge capture
automated and use
automated
Business Business EnablerEnabler
Strategic Strategic AssetAsset
Infrastructure Optimization ModelInfrastructure Optimization Model
Key DriversPeople, Process and Technology
Desktop, Server and Device Management
Security and Networking
Identity and Access Management
Data Protection and Recovery
IT Process and Policy
Technology View of ModelOne Example
• No server-based identity or access management
• Users operate in admin mode
• Limited or inconsistent use of passwords at the desktop
• Minimal enterprise access standards
• Active Directory for Authentication and Authorization
• Users have access to admin mode
• Security templates applied to standard images
• Desktops not controlled by group policy
• Active Directory group policy and security templates used to manage desktops for security and settings
• Desktops are tightly managed
• Centrally manage users provisioning across heterogeneous systems
• Reactive
• Ad hoc
• Problem-Driven
• “AvoidingDowntime”
• Reactive
• Stable IT
• Request Driven
• Change Management and Planning
• “Keeping ItRunning”
• Proactive
• Accountable
• Increased Monitoring
• Formal ChangeManagement
• SLA’s
• Improvement
• Predictability
• “Quality Driven”
• Proactive
• OptimizingCosts and Quality
• Agile
• Self Assessingand ContinuousImprovement
• “Taking The
Lead”
Most effortspent in:
Process Culture ViewOperations Framework/ITIL in IOM
Cost Reduction
Uncoordinated, manual
infrastructure
Managed IT Infrastructure
with limited automation
Managed and consolidated IT Infrastructurewith maximum
automation
Fully automated management,
dynamic resource Usage ,
business linked SLA’s
IT Labor Costs $774 $542
$261
Basic to Rationalized: IT
Labor Costs reduced $513
(66%)
$232(30%)
$281(52%)
IT
Lab
or
IT
Lab
or
Infrastructure Optimization Model
Best Practices Lower IT Costs Best Practice Research Supports IT Maturity
Basic = 0-2 Best Practices Adopted Standardized = 3-4 Best Practices Adopted Rationalized = 5-6 Best Practices Adopted
Best Practice Annual Benefit per PC
IT Tasks Improved
Enabling MS Technology
1: OS Standardization $52 • Image ManagementImage Management• Desktop AdministrationDesktop Administration• Service Desk/Deskside Service Desk/Deskside SupportSupport
• Vista WIM Image ManagementVista WIM Image Management• Vista VirtualizationVista Virtualization
2: Centrally Managed PC Firewall
$39 • Security & PatchingSecurity & Patching• Desktop AdministrationDesktop Administration• Service Desk/Deskside Service Desk/Deskside SupportSupport
• Vista FirewallVista Firewall• Active DirectoryActive Directory• Group PoliciesGroup Policies
3: Automated Password Reset
$29 • Service Desk/Deskside Service Desk/Deskside SupportSupport
• 33rdrd Party Party
4: Users Cannot Install Software
$50 • Application ManagementApplication Management• Desktop AdministrationDesktop Administration• Service DeskService Desk
• Vista User Account ProtectionVista User Account Protection• Active Directory/Group PoliciesActive Directory/Group Policies• Automated SW Deployment Automated SW Deployment (SMS)(SMS)
5: Users Cannot Change Settings
$30 • Application ManagementApplication Management• Desktop AdministrationDesktop Administration• Service Desk/Deskside Service Desk/Deskside SupportSupport
• Vista User Account ProtectionVista User Account Protection• Active DirectoryActive Directory• Group PoliciesGroup Policies
6: Automated Software Distribution
$26 • Application ManagementApplication Management• Desktop AdministrationDesktop Administration• Security & PatchingSecurity & Patching
• Active Directory/Group PoliciesActive Directory/Group Policies• Vista Windows Installer ServiceVista Windows Installer Service• Systems Management Server Systems Management Server (SMS)(SMS)
The Foundation for Midsize Businesses to A More Secure and Well Managed Infrastructure
Technology Solutions
Identity and Access Management
Identity and Access ManagementChallenges
•No centralized management of user identity
•Users have multiple digital identities
User namePassword
Active Directory
The Solution – Active DirectoryProvide single sign-on
Enforce password security
Implement scalable centralized management
Robustreplication
Application-friendly
Policy Driven Security
Simplified administrationScalable
infrastructure
Identity and Access Management
Single sign-onCentralized accountingApplication Integration
Standardized
Security Policies controlled and enforcedAccess control through security policesDelegation of administration as necessary
Rationalized
Single sign-onCentralized accountingApplication Integration
Dynamic Automated User Provisioning
Reducing Cost and Complexity of Infrastructure
Reduce administration costs• Consolidating domains and application directories on Windows
Server 2003 and Active Directory.
• Realizing problem resolution with System Center Essentials.
• Using group policy and software tools to easily make one-to-many changes, drastically reducing the manual effort and cost of security administration. (Active Directory, WSUS, GPMC).
• Reducing the possibility that users will make configuration changes or install unauthorized software that decreases the security of your infrastructure by locking down user desktops (Active Directory, Group Policy).
• Minimizing local administration & local back-up (Branch).
• Reducing the cost of desktop support and decreasing the cost of keeping systems updated with Windows Vista.
Increase efficiency• Drastically reducing the manual
effort of security administration using group policy and software tools to easily make one-to-many changes,. (Active Directory®, WSUS, GPMC).
• Minimizing local administration & local back-up (Branch).
• Proactively reducing time to diagnose, troubleshoot, and repair unauthorized configuration changes or software installations.
Technology Solutions
Security and Networking
Security Threats and Challenges
Messaging Challenges
Network Challenges
Protection from attacks
Threat alerts
Secure Remote Access to the network
Security connectivity to Remote Offices
Secure Publishing of Applications
External E-Mail viruses
Internal E-Mail viruses
SPAM
E-Mail Access for Remote / Mobile Users
Solution - Powerful Tools Built on Proven Technology
Comprehensive• Control & protection of:
• Operating systems
• Servers
• Server applications
• Network “edge”
• Content
• Current & emerging threats
• 24/7 research & response
• Heterogeneity through partner ecosystem
Integrated•Cross-product integration
• MSFT security products• MSFT server apps
•Integrates with existing Microsoft IT infrastructure
•Integration with ecosystem partners
Simplified•Centralized management•Unified state view & analytics•Simplified deployment
• Integrates into existing IT infrastructure
• Choice of form factors• Prescriptive guidance
ISA Server 2006
FirewallSecure NAT and Web high performance Web cachingVPN Connectivity (inbound and site-to-site)Secure Application Publishing
Integrates with Active DirectoryIntegrates with ForeFront Security (SPAM)Integrates with Exchange (SPAM and OWA)
Familiar, easy to use, MMC interfaceCentralized consoleAlerting and monitoring built in
Comprehensive
Integrated
Simplified
Forefront Security for Exchange
• Manage up to eight scan engines
• Eliminate single point of failure
• Minimize window of exposure during outbreaks
Quarantine
Antigen for
Exchange
Scan Engine 1
Scan Engine 4
Scan Engine 2
Scan Engine 3
Branch and Remote Office Security
Headquarters
Remote OfficeSite-to-
site VPN
Integrated securityApplication filtering, BITS caching
Fast, secure accessHTTP compression, traffic prioritization
Efficient managementEasy deployment, fast propagation of policies
Security and Networking
Multi-layer defenseServers and e-Mail Server protected from virusesE-Mail protected from SPAM
Centralized management of Anti-virus softwareCentralized updates to Antivirus Software
Access controlled through firewall policies
Standardized
Rationalized
Dynamic
Technology Solutions
Desktop and Server Management
Management Challenges …..
“Keeping OS and applications updated with the latest patches wastes my time”
“Server outages are the biggest risk to my organization. I need watchdog features to reboot servers or monitor whether they are running”
“I need better support for remote management for all my customers”
“End-user troubleshooting is manual for us –telephone, email, and remote desktop in XP”
“Right now our hardware and software inventory is in spreadsheets, and it’s hard to pull it all together”
SolutionSimplified infrastructure management
Security management• Updated and automated
security features are built right in, so your IT staff can help secure vital business information without taking unknown risks.
Emergency management• Advanced management
tools enable your IT staff to configure and manage desktops and servers to minimize disruption so people can get the information they need, when they need it.
Operations management• Your IT staff can more easily keep
the IT environment available to authorized users to enable a higher level of productivity.
Group Policy for Desktop Control
• Manage user and computer environments• Manage user and computer environments• Enforce IT policies• Enforce IT policies• Simplify administrative tasks• Simplify administrative tasks• Implement security settings• Implement security settings
Single console designed with simplicity Easily secure, update, monitor and track
your entire IT environment More effectively service and support
users Support for management services
An integrated management solution designed for medium sized
businesses with ~50-500 PCs
Key capabilitiesSimple Installation 10 click installation for easy setupGetting started wizards Out of the box wizards to configure SCEUnified management console A single easy to use console to manage your environmentReporting Report on health, availability, compliance and IT assetsNotifications and health reports Be notified of problems via email, page or SMS text
message when not at your desk
Management and Control Attributes
Standardized Operating SystemAutomatic updates enabledUsers can’t install their own software
User not allowed to configure their desktopsCentralized monitoring of critical servers
Fully automated software distributionCentralized monitoring of server and workstations
Standardized
Rationalized
Dynamic
Technology Solutions
Data Protection and Recovery
Backup and Recovery
Backup and Recovery in place for critical servers
Backup and Recovery in place for all servers
Fully automated backup and recovery
Standardized
Rationalized
Dynamic
Customer Scenarios
Improved security
Technology-Savvy Law Firm Gains EasierRemote Access from Any Computer
SituationSecurity, connectivity, and support issues for remote users
SolutionDeploy a clientless remote access solution using Microsoft technologies that provides lawyers secure, improved, remote access to corporate network resources from virtually anywhere in the world
Benefits•Increased security •Simplified management•Easy-to-use remote access to all network resources
“ISA Server improves security for us in several areas. It eliminates local files from being stored on the
remote computer, helps prevent suspect PCs from connecting to our network, and exposes a small
surface area to the Internet.”—Robert Musial, Director of Information Systems,
Kirkpatrick & Lockhart Nicholson Graham LLP
Reduce Costsand Complexity
Professional services organization with 4 remote branch locations realizes increased employee productivity with the ability to access and share centrally stored files and documents plus increased up-time with central IT managementSituationBranch office staff needs to access centrally published documents for proposal development, project planning, and knowledge transfer, and collaborate with each other, including those in different branches. With no on-site IT administrator, they also need to make sure their systems can be centrally monitored and updated for increased security and availability.
SolutionDeploy Windows Server 2003 R2 in each branch office enabling staff to access files and collaborate. Install System Center Essentials 2007 at the main office to centrally monitor and updated branch clients, servers and applications.
BenefitsEnhanced employee productivity with better connectivity and reliabilityDecreased TCO – Up to 50% WAN traffic reductionIncreased SecuritySimplified Management from central office
Enhance Productivity
Situation
Over the years, the company’s messaging system has become an indispensable part of its business. APA is looking at new ways to use technology to support communication and collaboration.
SolutionAPA migrated its employees to Microsoft® Exchange Server 2007 and is using it as a foundation for providing its users with advanced unified messaging and mobility solutions.
BenefitSeeking new ways of using technology to improve its processes and keep its employees connected,
APA deployed Microsoft® Exchange Server 2007. The simplified administrator interface enables the network administrator to perform large management tasks in seconds. Local Continuous Replication helps to protect the system against disk failure or data corruption. APA is currently deploying unified messaging and mobility features to give APA employees access to their e-mail, calendar, and contacts even when an Internet connection isn’t available.
“When I told our executives that they could listen to their e-mail along with their voice-
mail messages within Exchange Server 2007, they were thrilled.”
Steve Gould, Network Administrator, APA
Trade association improves administrator and end-user productivity with anywhere access to next-generation messaging system
Simplified Infrastructure Management
On-line sales company realizes increased system reliability and lower TCO of IT infrastructure with a unified IT management solution
SituationOn-line sales company depends directly on the reliability of their IT systems to generate sales and revenue. Any web server downtime can lead to lost sales. The more proactively and efficiently their IT staff can manage their infrastructure, the more reliable their systems and the healthier their sales.
SolutionDeploy System Center Essentials 2007 as the unified IT management solution, and deploy Windows Server 2003 R2 for web servers.
BenefitsIncreased IT system uptimeUnified IT management consoleQuicker IT problem resolutionImproved security of clients and servers
System Center Essentials 2007 is easy to deploy and maintain, helping simplify complex management tasks for increased IT efficiency.
IT Capability Predicts Profitable Growth
The Enterprise IT Capability Study demonstrates that:
• Better information technology (IT) makes a quantifiable, positive difference in business performance.
• More productive employees. The firms in the top 25 percent of IT capability enjoy 23 percent higher revenue per employee than their peers in the bottom 25 percent of IT capability.
• Isolating the impact of all IT functions on productivity shows that IT infrastructure is the key determinant of achieving superior productivity.
• Information technology makes managers more effective.
Keystone Strategy, Inc., conducted under the direction of Professor Marco Iansiti of the Harvard Business School 2005
Information Technology Fuels Revenue Growth.
Companies in the top 25 percent of IT capability grew revenue 6.8 percent faster per year than their peers in the bottom 25 percent of IT capability.
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