Tourism and hospitality is an industry to serve happiness to guests. The next big wave is to learn and practice the happiness edge to stand out and make an authentic happy connection with guests and fellow workers.
Happiness drives performance in the hospitality industry. Happier employees are more resilient, they extend their happiness to peers and customers in authentic way. They help each other, communicate better, aligned their goals and share knowledge. The give and get much more respect and rebound faster from sadness and bad events.
ITB, the biggest hospitality and tourism fair in the world had featured our article on the specific benefits of our method within the industry that spread happiness.