faultmanagementoss-110718011749-phpapp02

1 ( Riswan : [email protected] )

( An Overview )

MobileIndonesia

2

What is FM

System ?

7/18/2011 BSS NSS VAS Transmission

& Datacom IN BSS NSS VAS

Transmission

& Datacom IN

FM

Telco Network Telco Network

FM in Commoners Mind

3

FM Function in eTOM

4

Fault Management

Configuration Management

Alarm Handling

Alarm filtering

Alarm Correlation

Alarm Forwarding

Alarm Generation & Thresholding

Alarm Reporting & Analysis

Log Management

Auto discovery

Provisioning

Backup & restore

Service activation

Remote configuration

Change Management

Asset & inventory management

Accounting Management

Performance Management

Security Management

Service usage

Billing

Audit

Fraud reporting

Performance data collection

Performance monitoring

Performance reporting

Performance analysis

Capacity planning

Prevention

Authentication

System access control

Detection

Containment recovery

TMN-FCAPS model

FM Function in TMN-FCAPS Model

5

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7/18/2011 BSS NSS VAS Transmission

& Datacom IN

Telco Network

Process

Collect

Generate Information

The Process Flow

7

7/18/2011 BSS NSS VAS Transmission

& Datacom IN

Telco Network

Process

Collect

Generate Information

Connect & Collect

events/alarms from the various network elements.

Collect source data for enrichment process.

Suppress un-necessary events/alarms.

Manage the retention of events/alarms

8

7/18/2011 BSS NSS VAS Transmission

& Datacom IN

Telco Network

Process

Collect

Generate Information

Events/alarms filtering. Events/alarms

thresholding. Enrichment process. Events/alarms

correlation Generate derivative

alarms. Events/alarms

forwarding.

9

7/18/2011 BSS NSS VAS Transmission

& Datacom IN

Telco Network

Process

Collect

Generate Information

Events/alarms reporting. Events/alarms analysis. Maintain the

events/alarms cycle by integrating with Service Management system.

Integrate with other OSS system to generate other information.

information forwarding.

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Why We Need FM System ?

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Limited of

Human Resource

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Various NE Vendors in The Same Network Environment

Radio Sub System Core Sub System VAS-Billing Sub System

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1G 2G 3G Technology & Network are More Complex

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We Have Huge

Number of Alarms from

Huge Number of Network Elements

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Need to Find The Root

Cause and Solve the Problems

Faster

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As a Part of The Service

Oriented OSS Puzzle

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Complete It With Integration

Fault M anagement

Trouble Ticketing Management

Knowledge Management

Service Quality Management

Performance Management

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Only Collect & Process the Alarms are not Enough, Complete it with INTEGRATION to Other OSS/BSS Systems.

Subscriber Usage Rating System

Telco Network Elements

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Sample of Use Case

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FM System (2. collect, and correlate the alarms,

find the root causes of the problems)

1. Alarms that indicate a problem.

problem problem

Trouble Ticketing Management System

3. Open a trouble ticket

4. Assign the ticket to the related Engineer

5. The Engineer solve the related problem

in the network elements by using the

root cause information from the

FM system.

6. Problem solved, the NE send clearance alarm to the FM system.

7. FM system send information to TT Management to close the ticket.

8. Notify the Engineer that the ticket is closed.

Knowledge Management System

9. TTM log the problem

information to KMS

10. The engineer insert the way how he solve the problem in the KMS

Telco Network Elements

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