Copyright © 2016 Splunk Inc. Nicholas Tankersley Product Manager, Splunk Faster Bme to Value with ITSI Modules Bill Babilon Sales Engineer, Splunk
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Copyright©2016SplunkInc.
NicholasTankersleyProductManager,Splunk
FasterBmetoValuewithITSIModulesBillBabilonSalesEngineer,Splunk
Disclaimer
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DuringthecourseofthispresentaBon,wemaymakeforwardlookingstatementsregardingfutureeventsortheexpectedperformanceofthecompany.WecauBonyouthatsuchstatementsreflectourcurrentexpectaBonsandesBmatesbasedonfactorscurrentlyknowntousandthatactualeventsorresultscoulddiffermaterially.Forimportantfactorsthatmaycauseactualresultstodifferfromthosecontainedinourforward-lookingstatements,pleasereviewourfilingswiththeSEC.Theforward-lookingstatementsmadeinthethispresentaBonarebeingmadeasoftheBmeanddateofitslivepresentaBon.IfreviewedaReritslivepresentaBon,thispresentaBonmaynotcontaincurrentor
accurateinformaBon.WedonotassumeanyobligaBontoupdateanyforwardlookingstatementswemaymake.InaddiBon,anyinformaBonaboutourroadmapoutlinesourgeneralproductdirecBonandis
subjecttochangeatanyBmewithoutnoBce.ItisforinformaBonalpurposesonlyandshallnot,beincorporatedintoanycontractorothercommitment.SplunkundertakesnoobligaBoneithertodevelopthefeaturesorfuncBonalitydescribedortoincludeanysuchfeatureorfuncBonalityinafuturerelease.
Today’sSession
Welcome&AboutthePresenters ITServiceIntelligenceOverview WhatisanITSIModule Demo:ITSIModuleforOperaBngSystems Demo:ITSIModulesonSplunkbase CustomerSuccess:ITSIModulesprovidefastBmetovalue(BillBabilon)
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Today’sPresenters
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NicholasTankersleyProductManager:ITServiceIntelligenceLocaBon:Sea^leEmail:[email protected]:@nicktank-splunk-usergroups.slack.com
BillBabilonITSpecialist:SplunkPublicSectorLocaBon:DenverEmail:[email protected]
Copyright©2016SplunkInc.
ITServiceIntelligence
SplunkITServiceIntelligence
AT-A-GLANCEPROBLEMANALYSIS
EARLYWARNINGONDEVIATIONS
LIMITLESSINSIGHTS
DYNAMICSERVICEMODELS
SEAMLESSWORKFLOW
INTEGRATIONS
Data-drivenservicemonitoringandanaly3cs
SPLUNKITSERVICEINTELLIGENCE
PladormforMachineData
TimeSeriesIndex Schema-on-the-Fly DataModel CommonInformaBonModel
WhatisaService?
ServiceRequestsResponses
InITSI,aServiceisalogicalgroupoftechnologycomponentsthatauserdeemsneedtobemonitoredtogether.
ItcanoRenbegeneralizedasa“blackbox”whichwesendrequests,andexpectresponses
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WhatisaService?
DNS RequestsResponses
TechnicalServices
AuthRequestsResponses
WebRequestsResponses
Servicescanbelowerlevel(technical)…
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WhatisaService?
DNS RequestsResponses
TechnicalServices
CustomerTransacFons
RequestsResponses
BusinessServices
AuthRequestsResponses
WebRequestsResponses
SupportDesk RequestsResponses
Servicescanalsobehigherlevel(business)…
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WhatisaService?
PacketNetwork
HypervisorandHosts
RDBMSs
StorageTier
APIServices
WebServices
CustomerTransacFons
MobileAPI/
Middlew
are
PartnerPortal
DNS
ServicescanencompassmulBpleBersoftheITdomain.Servicesmayalsodependuponotherservices
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WhatisaKPI?
DNS RequestsResponses
KPI:NumberofrequestsKPI:ErrorrateKPI:AverageresponseBmeKPI:ServerCPUloadKPI:ServernetworkI/Ferrors
CustomerTransacFons
RequestsResponses
KPI:NumberoftransacBonsKPI:ErrorrateKPI:AverageresponseBmeKPI:CountofIncidentTicketsKPI:SyntheBcTransxHealth
KPIsandHealthscoresconsBtutethemeansbywhichServicesaremonitored.
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KeyPerformanceIndicators(KPIs)
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AKeyPerformanceIndicator(KPI)isaSplunksavedsearchcreatedwithintheITSIUIthathelpsmonitoraspecificfieldlikeCPU,Memory,NumberofErrors
andsoon.KPIsarecontainedwithinServices.
ServiceHealthScores
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Ahealthscoreisascorefrom0-100(0=criBcaland100=normal)thathelpsdeterminethehealthofaservice.Itiscalculatedbasedonimportanceand
status(e.g.,green,orange,red)ofallKPIs,onceeveryminute.
WhatisanEnBty?
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AnEnFtyisanopBonalsub-elementofaKPI.AKPIcanbefilteredbyenBBes,andviewedonaper-enBtybasisorasanaggregate.
TheKPIWebRequestsmightusewebserversasenBBes;UserLoginscoulduseaccounts.
ITSIcanimportenBBesfromCMDBs&othersources
WhatisanITSIModule?
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Modules,purpose-builtforITSI,areacollec3onofhighlyrelevantmetrics,en33es,servicetemplatesanddetaileddashboards
ü Accelerateself-serviceproducBvityü eliminatetheneedforcostlyadd-ons,customizaBonsandextensions
ü enablingfaster,moreaccurateinsightsthatcanbeeasilymappedtoservices,KPIsandenBBes
ü deliverdeepservice-orientedinsightsintoindividualtechnologydomains
WhyuseITSIModules?
AnatomyofaModule
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ServiceTemplates
BaseSearches
PreconfiguredThresholds
EnFtyFilters KPIs
EnFtySearches
PrebuiltDashboards
CustomLinksandWorkflows
AdvancedVisualizaBons
FastTimetoValueDeepOperaBonalInsights
● 12KPIs● Unix&WindowsOSready● Cover:CPU,Memory,StorageandNetworkperformance
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OSHost
LoadBalancers
ApplicaFonServers
● 13KPIs● ForphysicalandsoRwarebasedloadbalancers● Covers:appliancehealth,usertraffic,andserverpools
● 17KPIs● DeepinsightsinJavabasedApplicaBonServers● Covers:runBmeperformance,serverhealth&applicaBontraffic
ITSIPackagedModules
Databases
● 7KPIs● Perinstancemonitoring● Covers:Serverhealth,networkanddatabaseacBvity
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ITSIPackagedModules
VirtualizaFon
● 24KPIs● 3ServiceTemplates● Covers:Host,VirtualMachineandDatastoreperformance
WebServers
● 8KPIs● ServerandwebtransacBonmonitoring● Covers:usertraffic,serverhealthandapplicaBonperformance
EUEM ● Moreinfocomingsoon!
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ITSIPackagedModules
ITSIHealthCheck ● Moreinfocomingsoon!
Copyright©2016SplunkInc.
DEMO:ITSIModuleInstall,SetupandDeploy
ModulesonSplunkbaseAvailableToday
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CloudServices–AWS,Azure&GCPinfrastructuremonitoringSyncSortModuleforIronsideMainframes–surfacevaluablemainframedatainITSIinminutes
ConvergingDataModuleforPaBentFlow–uBlizeHL7datatotrackpaBentflowfromtriagetopayment
NOTE:THISISAPLACEHOLDERSLIDE,MORECONTENTISCOMINGASDETAILSFORTHESEMODULESEMERGE
GewngStartedwithModuleBuilding
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InterestedinbuildingvaluablecontentforSplunkandITSI?
Buildbrilliantcontentforyou,yourorganizaBonand/orcustomers!
FormoreinformaBonvisitDEV.SPLUNK.COMandgotoTOOLS!
BeapartofthegrowingITSIcommunity!
PushthelimitsofwhatITSIcanbe!
CustomerSuccessforITSI
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