Expert Services and Managed Service

EPiServer

Managed Services

Daniel Browne

Salifou Bah

Sales Engineer, Everweb & Cloud

Head of Global Sales, Everweb & Cloud

Hosting…

“Web operations is a domain of expertise within IT

systems management that involves the deployment,

operation, maintenance, tuning, and repair of web-based

applications and systems”

Source: Wikipedia

We go beyond hosting…

Development

Operations

My View of Managed Services…

Content

Customised Code

EPiServer Standardised Code

Web Applications

O/S

Backup

Firewall

IP-Access

DC Infrastructure

IaaS

Hosting

Managed Application

So what make’s EPiServer’s Managed

Service stand out from the crowd?

A Managed Service geared specifically

towards EPiServer websites

• No service provider has a better

understanding of EPiServer software and the

management of it

• Pool of expert knowledge readily available to

diagnose & fix

• Immediate access to updates and patches

• No guess work, we know exactly the system

resources required for optimum performance

24/7 Service Desk, following ITIL best

practice

• Follows ITILv3 processes (Incident, Problem,

Change)

• Structured: 1st, 2nd and 3rd line

• 96% of issues dealt with by 1st line

• High customer satisfaction rate (9.75 / 10)

• We can log into your software and let you know

what area of the website or even code which is

casung the issue

Responsibility to the Application Layer

• Critically at we care about the availability of

your website

• Honed monitoring applications and services,

backed by EPiServer expert knowledge

• Issue with your website? We will screen the

issue and investigate the root cause

• If the issue relates to your specific code we

will not leave you in the lurch, raise a ticket

within our Service Desk and we will assist

you with troubleshooting

• We can provide you / your partner with all

the detailed information you require

Spend less time Maintaining and more time

Innovating!

• We are private and public cloud agnostic

• From our experience developers carrying out deployments

for pre-production and EPiServer being responsible for

production has proven to be a sucess factor

• We can handle all patching and upgrades, reducing risk and

staff overheads

• Wealth of monitoring ensures stability and early awareness of

website issues

Entry Level of Service – The Margarita

Additional Toppings Available

• CDN Service: for

dynamic scalability

• Enhanced Security

Options: IDS, WVS and

DDoS mitigation

• Cloud Based Load Test

Service: Assess site

performance

So whatever type of service you

require, we can deliver…

73% of mobile internet users say that they’ve

encountered a website that was too slow to load

40% of people abandon a website that

takes more than 3 seconds to load.

51% of mobile internet users say that they’ve

encountered a website that crashed, froze, or

received an error

Source: KISSmetrics

Customer case –Transaction intensive

SCA

Customer cases –The multi site/partner projects

Novartis

Customer cases –Commerce projects

Alko Bealls

EPiServer Managed Services

Questions

Get in Touch

[email protected]

Ben Mercer

Account Director, EPiServer

Expert Services

Upgrade to V7

Introduction

Ben Mercer, Account Director UK

What Expert Services is not…

What Expert Services is not…

What Expert Services is not…

What are Expert Services…

“Our Success is your Success”

Senior product experts providing Client assurance

and assistance throughout project lifecycles and

beyond

Your supermen…

Your einsteins…

People who get things done…

“Our mission is to guide our Clients and

advise on technical matters, ensuring

EPiServer solutions are built and aligned with

best practices and upcoming product

roadmap strategies”

What we can provide…

What we can provide…

What we can provide…

Key objectives

• Reduce Total Cost of Ownership

• Knowledge Transfer

• Customer Success

• Reduce time to market

Featured Services

• Roadmap Workshop

• Solution Reviews

• Upgrade & Migration Assistance

• Architectural Advisory

• Technical Guidance

• Development Support

• Security Audits

How to take advantage of the Expert Services

Discovery and design phase

Throughout projects

Assurance prior to launch

Our partners…

Scenario

Upgrade to Version 7

Activities

- Code review

- Project plan review

- Hosting audit

Output

- Solution assessment document

- Walkthrough and technical overview.

Your success is our success!!

Sorry, some audience participation…

What’s exciting about Version 7?

Personalisation

Multi-channel content and commerce

Test, target and convert

Add-on store – pre built integrations

Customers with an active software

subscription may trade-in licenses

towards a complete EPiServer 7

Solution.

Trade-in allowance is a credit for 80%

of the original purchase price of the

licenses involved.

Commercials

eg. A customer has EPiServer CMS Enterprise, Composer

and CMO, operating 1 site on 3 servers (two web front-ends,

one test server). They now wish to purchase two additional

sites on EPiServer 7 CMS.

Current Configuration:

CMS Enterprise Initial, Load Balance and Test: £17,500

Composer Initial, Additional and Test: £11,750

CMO Initial, Additional and 2nd Additional: £11,000

Total purchase value: £40,250

Trade-in value (80%): £32,200

Commercials

How to get your hands on it…

More Information

http://www.episerver.com/CMS