Exam Papers LUMBA (E-Business) IV Sem

8/7/2019 Exam Papers LUMBA (E-Business) IV Sem

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SFC-5036M. B. A. (E-Business) (Semester IV)Examination, 2008

Software EngineeringTime Allowed: Three Hours

Maximum Marks: 70

ote: Answer Five questions in all. Question No. 1 iscompulsory. In addition attempt one question formeach Unit.

3x lO=30rite short notes on the following;(a) Software crisis(b) Role of software engineering(c) Prototype model(d) Qualities of software processes(e) The stages of requirement engineering(f) Computer aided software engineering (CASE)(g) PERT

Principle of software engineering


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Unit 1t " Explain thet wear ou ."Softw are does no h tub curve.w ith the help ofbat

3.. . how the operating system &Discuss cntlcally .Jangw..age impact the softwareprogramming

development.9 .

1 0

Unit II4. Explain how V -model of software development

in tegrates testing at each stage of the development 10 I- '

Analysis. 1 0

5. D iscuss the aspects of Requirement Analysis.Describe the methods that support Requirement

Unit III


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SFC-4S42M. B. A. (E. B.) (IV Semester). ExaDiination, 2007

SUPply Chain Ma.n3gemeht. Time AOowed : Three Hours

Maximum Marks : 70Note: Attempt Five questions in all. Question No.1

is compulsory. Select one question from eachUnit.

1 . . Explain. the following : 3x 10=30(a) Discuss the various stages in a supply chain.(b) Describe the obstacles to supply cllain.(c) ~lain the components ef tTansportation

decision.Discuss the d istribution network in practice ..Explain the macroeconomic factors

influence network design,


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(2 )Explain impart of aggregation on. with respect to "The Sq_uarelDventoryroot law".

(h) ExPlain in brief the role of transportatienin drop shipping.(i) Customer -experience is high in'e-busines,scenario. Explain how.

E-business allows the' supply chain tolower facilit:Y,costs .. Justify.

(j)

Unit!2. Describe the process views of the- supply chain

signifying their role~ in customer orderfulfilment. 1 0

3. Discuss the framework for structuring supplychain drivers, also explain the need for tradeoff between efficiency and responsiveness,

Unit IICompare the various distribution

service factors like

6.ed

7 .

8 .

9 .


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8 . What are the maer orocesses = . ~ 1:!'!""rWoand bow do : ~; :..;::::-ezce sstrategy ?Expla in in detai l th e role of e-tw nW - .chains with respect to rc:sp_-w"

5.influenceExplain..

6 . Discuss theexploits ecmm~:~ -decisions.

7 .\ ! ; c r i t h emphasis or:inventory,

c . : . . [ ;


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SFC-4S41M. E. B. (IV Sem:r.~er) Examination, 2007

E.Marketing and CRMTime Allowed: Three Hours

Maximum Marks : 70Note: Question No. 1 is compulsory. In addition

attempt one question from each Unit.1. (i) Define e-marketing, Explain with the help

of examples.-(ii) What- are some of the:th:teats-to InternetUser Privacy 1 -(iii) Discuss about Price Teehaelogy 1 1 1

e-marketing,(iv) Expl~ the On Line Sarvey Research

Advantages. Also give ex amples .. 'The Internet changes pricing strategies."Explain with suitable examples.


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( 1 )the specific skills requiredvii) What are( elM (customer Interaction Management)

(viii) Define the e-CRM. How is it differentfrom CRM ?

(ix) What are the steps invo~ved in CRMImplementation ? Explain. ,

(x) Explain the advantages and disadvantagesof call centres. 3>


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(b),,

I )

Why (j() '.:-H~'Y'.- I ,attitude b #I,,: ( II

(a)measures ::t' p ; /;;j,~ "i~ 'tHON doc', 'liff(.-", ". ''''-:J..,., ~~..;:- "/ ~ .... .,,;:::positi()n io1 ;, '/ 'lfll~ /;{~,' -} o:channel diff(:!rl;nti~;'l' (-, .,~ ~I~ //" ~'. J ' " , . . .companie, !

(b) Discuss hr) Jt car. '_:;::~,7~ ",,'Revenue, t:r.r,r:Jl If;', jl ('.)-' {"._, . ,l~ .- i""Investme: t). and V'Y'). ~ ." j "~~xnew nroduct; 1 . 1 ',':;f 0' ,"".~...1 ' ' ' ' ' ~ _ , ~ . . _ r _ ~ ;

Unit if I(a) Wha are the .. J~"~~.; .. !

customer relatioExplain C(/1b!J.

(b) \Vhat the ' . ~, ~ . . .'"an T0I'i" ,,~(;;;' A ;'~.... ,acquisit ion ? Descn J I ( ; ; mIt. e.f~A :::1 :i 'Discuss about elM (CUWJJfJt:r ... ~-Management ) with reJ ewn t .....

are th e pr"'*- _r.,'_


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( 4 )7 'G '" - Unit IV

5

(a) What are the benefits of a CRM Process M.in development of an organisation ?Explain. 5

(b) Explain the five phases of CRM Projects.. - .Discuss each of the above with relevantISSUes.

(a) Discuss the objectives of a call centre. Alsooutline the features of call centre. 5

(b) What do you mean by en (Customer. .Telephony Integration) ? Enumerate thebenefits of the same for marketers. 5

Note

1.


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SFC4539M . B. A. (E . a., I1V S e J D e s t e r J

ExaminatWI\U)(nBusiness alld Yber Ugtr;latirm

Time A llowed : Three HfJUr; ,Maximum Mark. : 70

Note, ' Attempt Fwe qu .es tio . all .lne"~, : r _ . :is compulsory. Attemp one _. . ~ :-".:each nit.

1 . Write short notes on the to ow ing; Jy.:rJ=Y J(a) Quasi contracts(b) Winding up of a company(c) Controller of certifying an rJriti~(d) Doctrine of Ultra Vires

Digital signanrre certificateProspectus of a companyPrinciple of caveat emptorMinor 's contract

line rontradS aad tHJu-'r.I


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(b

(2)Unit I

2. "For a contract to be valid, it is not only necessarythat the parties consent but also that they consentfreely." Explain. 10

. 3. Write short notes on the following : 5 + 5(a) Void agreements(b) Alien contracts.

8 .

Unit II4. Discuss the aims and objects of Sales of Goods

Act, 1930. Distinguish between conditions and9.

warranties in a contract of sale. 1 05. Define negotiable instruements. Discuss the legal

remedy in case a cheque has been dishonouredby the bank during a business transaction, 10

Unit IIf

What do you understand by incorporationDiscuss the


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(3)7 . Explain the following : 5+5(a) Annual General Meeting of a com pany(b) Memorandum of Associatio f. . . no acompanyand Its legal ImplicatiollS ..

Unit IV8. Write short notes on the following : 10

. (a) Consumer dispute under the ConsumerProtection Act, 1987

(b) Unfair Trade Practices.~. What de you understand by electronic

governance ? Discuss. its significance in globalbusiness behaviour. 10


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(Softwa~ Engineering)

SF":-4S40M. B. A. (E-BusiOf-ss) Exalllin~

(Selll.ester IV)MER

Time _A llowed .. 'lhree Hour:ry_ . .

l~{iiximlJm.A/arks: 70 _Note: Answer Five questions in all. Question No. 1

is -compulso ry and attempt one -questiQn fumeach Unit.

1 . (a). Discuss the aims' and need of Sof twaeEngineering in software dC'n:.... 'O..

'(b) Differentiate between aJ!~ and a" .(c) Explain the term Process D c s i& o . . . . , . . _ . .(PDL)

What is


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(2 )rn data dictionary and data

ExPlain the ter(f) . . Ith an exarnple.definltlon WI. th variouS phases. of softwCU:e(g) Descnbe e

development.(h) DiscuSS-the advantages and ,di,sadvantages

of prototyping model.(i) Explain briefly various l~v.els of cohesien

with examples.U) What do you understand by Softwaee

Reliability ? Why there is need to make,reliable software ?

4 . (i)

(

5. E

Unit I . 6.2. Explain the various phases of Software

Development activity using Water FaH! fltode1..&phrin Waterfall Model along with itsoutput and limitations and compare it'to

understand by the term


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, 6 ,

5 ,

Unit 11(i) What de you "Merst,oct by SRS? l ' . x p J a ; "

it!s stm cture a lo llg w ith all itscomponents ,(n) What is SRS Validatioo ? E . q , 1 a i n is detail

its errors and methods USedto , v a l i d a t e ,Explain what techniques shOtild be involvedformaking' analysis communication effective andresult oriented by keeping in view the statement''Effective commUnication is among the mostc11aH enging activ ities th at comforts th e software,, nengineer,

U nit III(i) W hy data flow d iagram s are used inpr~blem analysis ? E xp lain .

What role does user interlace desjgn playf informatio n. s"ccess 0 ann ensunng '"

sy s t em?I, and how the .-'":,j!'.'orah a t is coup IE

: can' be reduced. for a

(ii)


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(i) Discuss the Object Oriented approach a n dexplainhow reusability can be implementedusing OOP's concept.

(ii) Explain system testing a n d different typesof system tests.

"Design is to identify the object that the systemcontains and the relationships and _ i n . t e I a C l ! 1 0 D I S ' ~between the objects so that theimplemen ts as per specifications." ,..,....._...this what are the major factors which it .u.A"'~~of the software.

( 4 ) .

(ii) Differentiate betweentesting.

Unit IV


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SFC-5039J . . (E . D.) (IV Semester) Examination, 2008Elltcrprise Knowledge Management

. (EB-406)

TimeAllowed: Three HoursMaximum Marks: 70

[ t e : AnswerFive questions in all. Question N o . 1 iscompulsory.In addition answ er One question frome a c h Unit .

R e a d the case and answer the follow ing questions:W lKIANDKNOWLEDGE MANAGEM ENT :

W o o operater as a "C onversational" "C ollaborative"for k now ledge Managem ent.

-knowledge


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(2)-~ many of the 't ; n - ~ . I f . a .o o meets

, incremental kn,') .....< :r._ i! '" ,provlCie to . __ ~. answering, Power (Jt~'/::::..~~question- ~_ /~-'C

. oJ source content to P'age 1"-1":::'j;.~.based re , . F"'~ t e e 1 , . H y . n P T links to. create COnt..t:7.t "~-r'con n r-' , -'.'' ; 0 , 1 [". Incremental knov !i-A';.e (F~on en tation, ~ -', --c~,b' emultiplesetsofknov.r!edgez ~,.~com ill = '__

U sers can begin creating kno r'ledg ....~.(-~ ~.;,:'incomplete and then t o rely on O t h e r { ; . ( h k . ' l X - - < r f ' , I Iadd content. U sers can "ask questi9T.: ~ .~hyper/inks to n o n - e x i s t i n g pages ~ .:((: ,. ~;'." ' : n 'the effort, This means that the n e v r ' e ' : ' l .'er '5:,:' 7 Cpage likely contains the best Cntent.


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(3)web based resource- Wrkis suP PO rt a

._;'li'7.ed g rOUp of conversationalists b~r.ru .a - . . ' ut the1 gy lOfrastructure IS design de e b J Io 0 e to be, .j ..d. Wikis use a common repos't .ceOlfl1 'l- lOry, i.e,I..~seserver, filesystem , An applicatiod a l l l l l < ' n server

t h a t r u n s th e Wiki software, a n d a web server thatserverthe pages and facilitates the web-basedinteraction. W ikis are thus available anytime andanyplace where there is web conneo tively , andhavea single common knowledge repository. Theyenable and empower multiple users to collaborate ,seeand use th e entire work product.Content -to-page mapping-The basic unit ofinformation in a W iki is a web page enables theaccumula tion of topic-related information into awebpage, rather than discussion threads of forum


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(4)

d ntent-concept is specific to Olle lIndexe co r v e b l l : . . '. URT can be indexed and '"11< = > ' unique s~~ult, .lrnowledge concepts can be Cat,,!

&a~ ,~~. ivid lIy and found easily eVen by searoh .~~~ '. e~. ble 0f full tex t search. This advantag Imcapa e 0 & e ssome of its im portance when contex t is SPiQer'ed~indexed by quasi-fulltext search engiliJ.ess U c h asGoogle.Hyperlinks t o create context- Hyperlinks : C O n n e t tc o n c e p t s t o other concepts ; thereby c r e a t i n gcon tex t, A llow readers to make COIll1ections and odrill down into detail knowledge. Pages with manylinks to tI'Jem ,ladicate a highly useful wage. N e n c e ,the casewith which hyp erlin ks are created in a Wtki

important factor in promoring

( C )

2 (a)

3 .(b)(a)

(b)

W iki is the


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P)

" ' " t I d is a concept 0f Collaborative Intelliand filtering layer? Explain. genceDoesWikipediajustify "Role ofth I( b ) e nterest'knowledge transfer? tn

('") W iki Web pages leads to in" . erementalknowledge creation, Critically e ,. xanune llieProcess of knowledge creation? 10' x 3 : : : : : ) 0

Unit 1( a ) What is knowledge management? Give views

abeut KM given by various knowledgemanagement thinkers? 5

(b) Explain drivers ofknowledgemanagement?5

1"

3 . (a) Nonaka, identified different types of knowledge?explain in what way (s) do the four modelsofknowledge conversion result in socializationand externalization ? 5

(b) Explain how innovation. Call be supported, . ? Sthrough KM in an orgaruzatlOn .

Unit IICognitive psychologyunderstanding ex pertise to

is involved in this


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(6)Knowledge chunkingperformance how?

(b) Knowledge respositeries and indiVidU al Skn ow led ge lead s to knowledge creatioQ h ~

O W ? SUnitIII6. (a) Explain the various s teps inKMSYs", , , ,~

given &y I iwana (2000). COl!llpare it I > i ~Dixon (2000)'s KMs testing?

(b) What is know ledge cO dification ? !low i tdiffers : .f remknowledge creation?

7 . 5(a) !low knowledge i s transfen-ed through t e a m s a n dhow its feasibility is t e s t e d a n d f i n a l l y d e p lo y e d ? 5

(b) W h a t are the key laYers of a K M SY'''''i n f r a s f n l c t u r e ? 5

Unit/VW h a t i s N C U J a l N e I " < J d s ?WhereareNN

,A. (E..1 p .

I T " Eote

5

. Answer.N o le .compulea ch U

1 . Read thWIKIA


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xSFC-4543MB. A. (E. B.) (IV S e m e s t e r ) E x a m i n a t i o n , 2 0 0 7

Enterprise Knowledge Management(EB406)Time Allowed: Three Hours

Maximum Marks: 70Note.' Answer Five questions in all. Question No. 1

is C om pulsory. In addition answ er one questionfrom each U nit.1 . Read the attached case and answ er the followingquestions ;

(a) Describe the implications of Know ledgeManagement for an engineering companylike L&T

(b) Discuss how L&T, could handle thefollowing employee behaviour ;

worki)

1 S areii) Ernp oyeelearnings they


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2

2 .

~r < : " : w ; ; : ;~.,(j'. : ? ~., _",.,. .. . -~ --, J, ",() r; ; n t; ~;,i'~~;I. (/1':-: . ( , , 4 ,,,fUt Ii

4.W h a t i\ 'j(IfJ:W h a t f~1IJr"0JJe ?


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J ' l f A ' t '~ ~ i~ . i j i i~ ~ ~ t '~ ~ ' : i~ i l ~ ~ " r~ : i. r ;" m ~ : t ~ ~ " i~ ~ , o I j : I ~ : . " ' )( M ' : ' " . .,. : f f . . . !'[}rJ5~f~~i:f;j.:'.E t N ' i , ; ~ ' ~. . : : ~ , r . ~ ; ' : . 'l~~}l. '\ ';',, -, ,1 ~ ;_.'" : . r . \ t r 1 - . , . ~ ) .~ , ) " , ,h. / : : - , ' t ; ~ ~ . t :l):'~.'~ ~ ! ,, ' ,-l,~: ~". ~.:.~.: , . - oj '~.'"i t- ";, 1'~' ...... :!', ," .:' "L!..!:I J ':"I~. ~~. ~; , .....~.', ' ,.._I~?... t , ," ,-, , F9rt~ee[\gineerillg,:ard~pnsfl'!icti9,rl divi~iQ",of L&l',tb~ chcllengew~~'simple:' Ho'"" could it leve~age'th:e ieamiAgs and experiences from. ,one' project to improve performonce in another? Whil~ each turnkeyengineering project hod different requirements, there was always scopefor repeat orders. Moreover, components of different proiects hadsimilar requirements. The need for KM arose from this challenge.The diesel hydro desuiphurlsation (DHDS) project for a refinery i nnorth India threw a problem. The recycle gas compressor in the PHDSunit had severevibrafions when hydrogen gas was introduced in thepiping. A study indicated that there was a two.phase flow of gas .ondliquid and a Jeonmixture which caused the vlbrotlon, B y densifying thegas.liquid mixture it could decrease the slug effect due to fhetwophase flow.

As necessarydesign changes were made, this was captured in theKnowNe t system.As 0 result, when L&T bQgged two o ther O H DSprojects at a later dote, the necessary changes were done during th edetail engineering stage itself. The savings: R s 40 lakh.

But ior L&T the job in KM is just half done. Over the lostth e ~mpanv has c;optured 800 Jeamings but


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(3)Unit III

6 . Explain kno 1 dWe ge codif .IcatlOn Whnecessary to codify k . Y IS itnowledge ?7 . "Successful KM imple .m entatlOTI depends onseveral factors," Briefly explain each of thesefactors.

Unit IVDefine neural network. What are the possibleapplications of neural networks in business? 10

9. W hat is the role of Data M ining in e-business ?Describe the major pitfalls faced by companieswhen implementing Data M ining solutions.

1 0

1 0


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SFC-5034B . A - (E-Business) (IV Sem

r d . . _ ester) ExalU ina tiBusiness Transfonnat. on , 2008Ion & R~StrategyTime Allowed Th. ree H ours

Maximum Marks: 70

~ote: Answer, Five questions in aU Q .! . uestU :> nN o. 1 iscompulsory. In addition atilswer .one questton fromeach Un it.

J . Answer of the following:(a) Reengineering(b) Freeze(c) Beuduworking practiceswithin an organisations(d) Narrballing resources for battles strategy

3 x l O = 3 0

executionCompetetive advantag3 components of build ing of stable organisa tionSupportive reward system

organi~.9n


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4.strategy. Which causes fist organisation structureo rstrategy. Discuss in the light of what various thinkershave critically evolved? 1 0

Unit IHow does Lenin's model .ofc~ange differ frolllafter

de1sof change? Why IS this model irnpOrtmo . ~&understanding business transformation? I ;3. What is the dilemma of stability and change i n t h eorganisation? What recipie will your reGonunendoachieve success?

Unit II

Design a road map to watch organisation structure to

What HR management challenges are faced b yorgnisation When the organisations expand ? 10

1 0

! .

Unit III


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(3)

I l lstitu tives best p ractic es C0tllnll'tm. . ent toitIlp rovemen t 8JJ .d benchmark ing ar -" ," llllU10llS~. e conlderedbuilding blocks in th e successfu l dey 1 as. e opment of anorganisation , D iscuss and state the reasons, 1 0

Unit IV1 W rite a detailed note on the organisation of the

future ? How are they expected to be different fromtheours of the present day?

the components of strategy


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SFC-S023(IVSemester) Enlllinalion, 2008Business Legislation

T i l 1 1 e Allowed' TI-r e e l..r' rt .L10Ul'sM a x i l 1 1 l 1 1 1 1 Marks: 70

M.B.A.

Answer Five qUestions in all Q t' N .. U es IOn 0, 1 ISCompl~sory and attempt one qU estion form each Unit

Write short answer of folJowing:0) No estoppel against minorO i) Lifting of the corporate veil(iii) Doctrine of Ultravires(iv) Objects of the Consumer Protection Act, 1 986(v) What are the pecuniary jurisdiction ( i ) f different

diSputes redressal agencies(vi) Procedure and lialability in case of dishonour of

tbechequeAppointment of presiding arbitratorA) a trader of Calcutta bought certain

~' 6_ B, a manufacture of "'4.~"",:::;;,


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A purchased a TV and paid fake Currencyas consideration. What is its validity ?

(x) A Purchased a motorcycle in his name and gaveto his son for his tlse. The motorcYcle developedcertain defects. The son Wants to seek remedyUnder ConslIRJ.el'Protection Act, 1986. Whetherhe can and in what capac. ty ?

Unit 12. What are the elements which affect the eonse", ofthe Parties in a Contract?

A threatens to kill B ifhe does not agree to sell his carto A for Rs. 10,000. Fearing death B eNters int0 an 5.agreement with A for th e sale of his car for R s. 1 0,000only. Discuss the legality of the agreement. 5+5===1 0

. What is a qUa si Contra ct? Under What c i


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~ rWho is an unp aid s 1 1e er Does b bgoods on transfer Of th . e as any right on.. e Wnershlp of btbe nght of stop p age . t e gOods? flowIII transl t lllay b(a) When the POods' . eU sed : 5+5~10

seller '" JS In tranSit th rOU gh the ag ent of(b) b

Whenthe goods is in trans;t through the agen t o fYer

(c) When the go d '. .. . 0 8 18 In !ransit t h r O u g h aInJddlelDlln who hOlds the gOOds inbis OU rname

. fOr the PUrpOse of transn,t ission to the bUyer(a)

(b)

A Imds a bearer cheque on the road haying facevalue of Rs. 10,000 and paid the same as aConS id eration for the purchase of TV from B theshopkeeper. B claimed the money from Bankwho refused to pay On the ground of non-

p a y m e n t by writer of the ch eque. W h eth erB canget th e am oun t an d from w h o m ? Discuss . 5In Original con tract th ere is not clau se forreferring th e d ispu te in arb itration and

separate agreement to refer t h ea rbitra tion bu t both p artie s of


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Unit II]

7.

Who is a promoter of a Company? What are hisduties and liabilities ? How he can .

receIveemuneration from Company ? Whethe. . r anyagreement entered upon by the PfQmoter shall be

binding On complU>y?Discuss. 5+5~IO

What are different kinds of Company? How it defersform its members? When a private com.pany shall hedeemed apublic Company ? 5+5""10

Unit IVWhat is Object of central consumer protectionCouncil? What is its constitution and function? Whatis legal position of its resolutions? Explain. 5+5=10

. What types of jurisdiction state C0I11missionunderConsumer Protection Act, 1986 enj0YS. Thecompliment was travelliNg by 1 st class airconditioned berth from Nagpur to Bombay. She wasassaulted by some unauthorised passengers and herjew ellery anci.other valuables valued at Rs. 1

taken away forcibly. Whether UIG~q.&",_.!~

Note

1 .

Exam Papers LUMBA (E-Business) IV Sem

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