ETUI-ETUC conference 2016 Panel 17 Michael Silberman
Apr 14, 2017
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Crowd working in Germany
M. Six SilbermanCrowdsourcing ProjectDivision for Gender, Diversity, and EqualityIG Metall Vorstand / HeadquartersFrankfurt am Main, [email protected]://crowdwork-igmetall.de
ETUC / ETUI Conference:Shaping the New World of WorkBrussels, Belgium27. - 29. June 2016
Panel 17: Working Conditions of Platform Workers29. June 2016
Content of this talk
Content of this talk“Crowdsourcing Code of Conduct” developed by German platforms
Content of this talk“Crowdsourcing Code of Conduct” developed by German platforms
Survey of crowd workers conducted by IG Metall in cooperation with 5 German platforms
Content of this talk“Crowdsourcing Code of Conduct” developed by German platforms
Survey of crowd workers conducted by IG Metall in cooperation with 5 German platforms
Teaser: Germany-wide survey
Crowdsourcing Code of Conduct
Crowdsourcing Code of Conduct“Guidelines for profitable and fair cooperation between crowdsourcing companies, clients, and crowd workers.”
Crowdsourcing Code of ConductEnglish: crowdsourcing-code.com
German: crowdsourcing-code.de
Crowdsourcing Code of ConductDeveloped byTestbirds, German software testing platform
Crowdsourcing Code of ConductDeveloped byTestbirds, German software testing platform
Signed byClickworker, German microtask platformStreetspotr, German mobile crowdsourcing platform
Crowdsourcing Code of ConductDeveloped byTestbirds, German software testing platform
Signed byClickworker, German microtask platformStreetspotr, German mobile crowdsourcing platform
Officially supported byDeutscher Crowdsourcing Verband
Crowdsourcing Code of ConductPrinciples (1/10)Serious/respectable tasks only
Crowdsourcing Code of ConductPrinciples (1/10)Serious/respectable tasks only
“No illegal, defamatory, fraudulent, or violence-glorifying tasks.”
Crowdsourcing Code of ConductPrinciples (2/10)Clarification of legal situation
Crowdsourcing Code of ConductPrinciples (2/10)Clarification of legal situation
Summary: Crowdworkers are independent contractors (Soloselbstständige) and platform operators commit to tell them this.
Crowdsourcing Code of ConductPrinciples (2/10)Clarification of legal situation
Summary: Crowdworkers are independent contractors (Soloselbstständige) and platform operators commit to tell them this.
Open question: Are workers really independent contractors?
Crowdsourcing Code of ConductPrinciples (3/10)Fair payment
Crowdsourcing Code of ConductPrinciples (3/10)Fair payment
Summary: “Workers will be told how much pay they will get for doing a task before they accept it.”
Crowdsourcing Code of ConductPrinciples (3/10)Fair payment
Summary: “Workers will be told how much pay they will get for doing a task before they accept it.”
Open questions: What is “fair payment”? What about minimum wage?
Crowdsourcing Code of ConductPrinciples (4/10)Motivating work
Crowdsourcing Code of ConductPrinciples (5/10)Clear tasks and reasonable/appropriate time planning
Crowdsourcing Code of ConductPrinciples (6/10)Freedom and flexibility
Crowdsourcing Code of ConductPrinciples (6/10)Freedom and flexibility
Summary: Workers should not be punished for refusing tasks.
Crowdsourcing Code of ConductPrinciples (7/10)Support and feedback
Crowdsourcing Code of ConductPrinciples (7/10)Support and feedback
Summary: Platform operators should answer questions from workers.
Crowdsourcing Code of ConductPrinciples (8/10)Open and transparent communication
Crowdsourcing Code of ConductPrinciples (8/10)Open and transparent communication
“The relationship between crowdsourcing companies, clients, and crowd workers is based on reliability, trust, honesty, transparency, and mutual respect.
Crowdsourcing Code of ConductPrinciples (8/10)Open and transparent communication
“The relationship between crowdsourcing companies, clients, and crowd workers is based on reliability, trust, honesty, transparency, and mutual respect.
“There should be no hierarchy in terms of which party carries more importance.”
Crowdsourcing Code of ConductPrinciples (9/10)Best possible working environment
Crowdsourcing Code of ConductPrinciples (10/10)Privacy (of workers’ and clients’ data)
Platform surveys
Platform surveysSurveys conducted on 5 German platforms
Platform surveysSurveys conducted on 5 German platforms
Responses from 100 to 150 workers on each platform
Platform surveysGender balance is roughly even
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers:
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers: Fair payment
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers: Fair payment Serious/respectable tasks only
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers: Fair payment Serious/respectable tasks only Freedom and flexibility
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers: Fair payment Serious/respectable tasks only Freedom and flexibility Clear tasks and appropriate time planning
Platform surveysGender balance is roughly even
Crowd workers are younger than the overall population
Important Code of Conduct principles for workers: Fair payment Serious/respectable tasks only Freedom and flexibility Clear tasks and appropriate time planning Privacy
Platform surveysHealth insurance and pension most important kinds of insurance
Platform surveysHealth insurance and pension most important kinds of insurance
Almost all respondents had health insurance
Platform surveysHealth insurance and pension most important kinds of insurance
Almost all respondents had health insurance
About 1/3 had no pension plan
Platform surveysAbout half of respondents said they worked less than 10 hours per month on the platform
Platform surveysAbout half of respondents said they worked less than 10 hours per month on the platform
About 5% said they worked on the platform more than 20 hours per week
Platform surveysAbout half of respondents said they worked less than 10 hours per month on the platform
About 5% said they worked on the platform more than 20 hours per week
Some work on several platforms
Platform surveysAbout half of respondents said they worked less than 10 hours per month on the platform
About 5% said they worked on the platform more than 20 hours per week
Some work on several platforms
We estimate that 10% of respondents earn more than 10 € per hour on the platform
Platform surveysLess than 10% are union members
Platform surveysLess than 10% are union members
About 1/4 would like to participate in the further development of the Code of Conduct
Germany-wide survey
Germany-wide surveyCo-financed byFoundation for European Progressive Studiesver.diIG Metall
Germany-wide surveyDesignUrsula Huws and Simon JoyceUniversity of Hertfordshire, UK
Germany-wide surveyDesignUrsula Huws and Simon JoyceUniversity of Hertfordshire, UK
ImplementationIpsos MORI
Germany-wide surveyDesignUrsula Huws and Simon JoyceUniversity of Hertfordshire, UK
ImplementationIpsos MORI
AnalysisUrsula Huws, Simon Joyce, Ipsos MORI, ver.di, IG Metall
Germany-wide surveyHow many Germans have performed work over an online labor platform at least once?
Germany-wide surveyHow many Germans have performed work over an online labor platform at least once?
How many find paid work over platforms at least once a week?
Germany-wide surveyHow many Germans have performed work over an online labor platform at least once?
How many find paid work over platforms at least once a week?
How many earn at least half of their income over online labor platforms?
Germany-wide surveyHow many Germans have performed work over an online labor platform at least once?
How many find paid work over platforms at least once a week?
How many earn at least half of their income over online labor platforms?
How many earn all of their income over online labor platforms?
Germany-wide surveyPublication: first half of July
Germany-wide surveyPublication: first half of July
Sign up for email notice athttp://crowdwork-igmetall.de
Crowd working in Germany
M. Six SilbermanCrowdsourcing ProjectDivision for Gender, Diversity, and EqualityIG Metall Vorstand / HeadquartersFrankfurt am Main, [email protected]://crowdwork-igmetall.de
ETUC / ETUI Conference:Shaping the New World of WorkBrussels, Belgium27. - 29. June 2016
Panel 17: Working Conditions of Platform Workers29. June 2016
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