Private services: polarised, automated or what? How to find the high road Contribution to Panel 4 “Private services” of the ETUI Conference “Shaping the new world of work”, Brussels, June 27-29, 2016 Ursula Holtgrewe ([email protected]) ZSI – Centre for Social Innovation
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Private services: polarised, automated or what? How to find the high road
Contribution to Panel 4 “Private services” of the ETUI Conference “Shaping the new world of work”, Brussels, June 27-29, 2016
Ursula Holtgrewe ([email protected])ZSI – Centre for Social Innovation
What are services about?
» > 75% of employment in Europe and a disproportionate partof employment growth after 2000
» BUT polarised in „lovely“ and „lousy“ jobs(in EU, wages rather than skills, also job quality)
» Services deal with uncertainties and complexity» Customers» Complex processes of value creation and their prerequisites» Also social integration and challenges of modern societies
» Require smart, circumspect work and collaboration – on all skill levels!
Centre for Social Innovation
Trends in services
Centre for Social Innovation
Private Services
Innovation
Costpressure bycompaniesand clients Commodity
traps
automation Outsourcing offshoring
Precariousand „new“
employmentforms
Automation
» Consensus: losses in transport, logistics, admin, clerical but uncertainty otherwise
» Retail, financial services: end of growth» Robots in facility management, care,
hospitality???» Professions??? Big Data etc. in some functions» BUT likely incomplete – coordination,