ZAFAR AZIZ OSMANI MAY, 2015 Interpersonal Relationship in Public Sector Organization
Master in Arts &. Bachelor of Law Human Resources Management Program - Cornell University, USA CEO of Excelerate (Pvt.) Limited Karachi Electric Supply Company - Chief Operating Officer Habib Bank Ltd,. SEVP Head HR & Organization Development Member CBR, Government of Pakistan HR Management Pak Kuwait Investment /Meezan Bank-SEVP Planning, Marketing, IT, and HR American Express- Director HR Pakistan/Regional Director Asia Pacific Exxon Chemical (ENGRO) Finance & Planning Government of Pakistan CSS Officer in Finance Group.
Zafar Aziz OsmaniCEO, Excelerate (Pvt.) Limited
Global HR Excellence Award - Asia Pacific HRM Congress in Mumbai 2006 HR Leadership Award - Times-Ascent group in Mumbai 2008 Life Time Achievement Award - Asia Pacific in Bangalore HR Congress 2012
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Interpersonal skills are skills that connect, communicate and interact with
other people, both individually and in groups.
INTERPERSONAL SKILLS CONCEPT
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Within Public Sector
• Interdepartmental
• Between Ministries
• Federal/Provincial
With External Public
• Common public
• Political Segment
• Media & Press
PUBLIC SECTOR INTERPERSONAL SKILLS DIMENSIONS
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Bureaucracy was used a key institution
British provided patronage to landlords, religious and tribal elders
Provided land grants, titles, pensions to ensure political stability
Colonial heritage of PakistanInfluencing the political culture Bureaucratic institutions
PUBLIC SECTOR CULTURAL BACKGROUND
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Key Challenging Factors
• Limitations of the political leadership• Management Conflicting Priorities• Politicized bureaucracy • Corruption perceptions• Disregard for rule of law and merit
Interpersonal Skills in Public Sector
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Input
• Fresh Induction of Officers
System
• Academy • Directorates
of Training• Mid /
Advance Career Trainings
Output
• Class of public service officers with readiness to achieve government goals
PUBLIC SERVICE CULTURE
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Public Service
Stakeholders
Government of Pakistan
People of Pakistan
Employees in Public Services
PUBLIC SERVICE STAKEHOLDERS
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Rate
follo
win
g on
sca
le o
f 1-5
(1
Low
5 E
xcel
lent
) –
Cur
rent
and
Des
ired
Perc
eptio
nRespect
Commitment to public cause
Capability to deliver results
Ability to stand political pressures
Quick resolution of public issues
Ability to change
Corruption
PERCEPTION OF PUBLIC SERVICES - A QUICK TWITTER / LINKED IN SURVEY
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Political Pressures Corruption Sincereity Capability Quick
Service Ability to Change Respect
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5Public Service Perception Gap
CurrentExpectation
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GAP between Performance Perceptions
and Expectations
From Public Services
INTERPERSONAL SKILLS MANAGEMENT
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Addressing Public Sector Culture
Alignment with Changing Realities
• People• Government Goals
• Public Service Employees
Focus on External Stakeholders
INTERPERSONAL SKILLS MANAGEMENT – WAY FORWARD
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Public is changing
Perceptions are changing
Expectations are changing
Level of tolerance is changing
Pressures on civil service is changing
GROWING PRESSURES & CONFLICTS – PUBLIC SECTOR
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People
Outside / External Factors
Public Service
Influencers
Media
CHANGING INFLUENCES IN PUBLIC SERVICES
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Media creares constructive awareness
Media has little effect
No response
IMPACT OF MEDIA ON AWARENESS
What is to be done ? How ? Would it be
doable ?
Any learning past experiences within Pakistan?
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QUESTIONS?
Strong status quo protection
Legacy culture of authority
Vested interest forces – internal & external
Leadership misperception of performance
Inability of open minded to make difference
CONFLICT RESOLUTION CHALLENGES
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• Non sustainability of new initiatives
• Comfort of survival within the existing framework
• Insecurities of organization capability under new system
• No threat to survival despite indifference and non performance
Belief In Status Quo
THE KEY IMPEDIMENT
• Institutional reforms and turnaround are critical for Pakistan
• There is need for redefining leadership competencies in public sector
• Good governance and commitment to change with a strong reinforcement
Bringing Modern Leadership
Competencies
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LEADERSHIP FOR CONFLICT RESOLUTION
Critical Success Factors for Future
Realization of reality
Commitment & Resources
Critical mass of leadership
Taking ownership as a mission
Balancing resistance
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WAY FORWARD