Essential Etiquette

Essential Essential EtiquetteEtiquette

BYBYInternational Finishing International Finishing

AcademyAcademy

BUSINESS BODY LANGUAGE

POSTUREPOSTURE

HANDSHAKESHANDSHAKES

5

Dead Fish

Bone Crusher

Palm Pincher

BUSINESS BUSINESS CARD CARD

ETIQUETTEETIQUETTE

INTRODUCTIONINTRODUCTIONSS

INTRODUCTIOINTRODUCTIONSNS

NAMING NAMING NAMESNAMES

AND AND KNOWING KNOWING

THETHE

HIERARCHYHIERARCHY

MEETINGS MEETINGS AND AND

GREETINGSGREETINGS

MEETINGMEETING ETIQUETTE ETIQUETTE

Dress well and arrive on time. Your professionalism is linked to both.

Always remember to switch of your mobile phone.

If there is an established seating pattern, accept it. If you are unsure, ask.

Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants.

When discussions are under way it is good business etiquette to allow more senior figures to contribute first.

Never interrupt anyone - even if you disagree strongly. Note what has been said and return to it later with the chair’s permission.

Do your homework – when appropriate.

When speaking, be brief and ensure what you say is relevant.

Always address the chair unless it is clear that others are not doing so.

It is a serious breach of business etiquette to divulge information to

others about a meeting.

What has been discussed should be

considered as confidential.

Thanking the person who organized the meeting is not only good etiquette, it is

also a sign of respect.

SMALL SMALL TALKTALK

Welcome topics of conversation-Welcome topics of conversation-

A person's job/work-related mattersA person's job/work-related matters

SportsSports

TravelTravel

FoodFood

MusicMusic

MoviesMovies

BooksBooks

Topics to avoidTopics to avoid

ReligionReligion

politics politics

other controversial subjects [i.e., other controversial subjects [i.e., abortion, racism, sexism].abortion, racism, sexism].

Ethnic or religious jokesEthnic or religious jokes

PERSONAL PERSONAL QUESTIONSQUESTIONS

EDUCATION EDUCATION PARENTAGE PARENTAGE MARITAL STATUSMARITAL STATUSAGE AGE INCOME INCOME COST OF POSSESIONSCOST OF POSSESIONS

ALWAYS BE RESPECTFUL ANDALWAYS BE RESPECTFUL ANDCOURTEOUSCOURTEOUS

DON’T : DON’T :

ARGUEARGUE DISPLAY ANGERDISPLAY ANGER BOAST or NAME DROPBOAST or NAME DROP USE FOUL LANGUAGEUSE FOUL LANGUAGE MAKE LOUD NOISESMAKE LOUD NOISES

BE POLITE TO HIRED HELP LIKE

PEONS, DRIVERS,

DELIVERY BOYS ETC.

Never use the words-

“can’t”

“wont”

“I am busy”

“This is not my work”

3 magic words“Please” “May” “Thank You”

PRIVACYPRIVACYandand

PERSONAL SPACE PERSONAL SPACE

Use privileges carefully

PPUNCTUALITYUNCTUALITY

BE RESPONSIBLE FOR YOUR OWN PROPERTY AND

VALUABLES

Visitors should not be kept waiting long.

Make them comfortable,

Offer them reading material etc.

HOSPITALITY

TEA, COFFEE OR COLD BEVERAGES

Keep your workplace orderly

Office Gossip and politics

KEEP YOUR PERSONAL CONVERSATIONS TO THE

MINIMUM AND OUT OF HEARING OF OTHERS.

FIDGETING AND OTHER UNNECESSARY SOUNDS CAN BE

DISTRACTING

Be considerate

DO NOT MISUSEDO NOT MISUSE OFFICE OFFICE

PROPERTYPROPERTY

CLEAN UP AFTER CLEAN UP AFTER YOUSELF YOUSELF

OFFER SEATSOFFER SEATS& OPEN DOORS FOR& OPEN DOORS FOR

-LADIES AND -LADIES AND ELDERLY PEOPLEELDERLY PEOPLE

ESCALATORS,ESCALATORS, DOORS , DOORS ,

PUBLIC PUBLIC

TRANSPORT TRANSPORT AND AND LIFTSLIFTS

SPITTING SPITTING SCRATCHINGSCRATCHING

QUEUES QUEUES POINTINGPOINTING

TOOTH TOOTH PICKINGPICKING

AND AND CHEWING CHEWING

GUMGUM

INVITATIONINVITATION

S AND S AND RESPONSERESPONSE

PUNCTUALITYPUNCTUALITY OR OR

FASHIONABLY FASHIONABLY LATE ???LATE ???

Opposite Sex

Colleagues

OFFICE PARTIES AND

PICNICS

GIFTINGGIFTINGand thank you notesand thank you notes

Business Meals“Good Relations” “Strike A Deal”

THE ENDTHE ENDThank you for your timeThank you for your time