Esna Officelinx 10.0

Esna OfficelinxA highly interoperable, PBX independent solution that embeds communication + collaboration inside cloud-based business applications

Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

“Users want their communications to be built right

into the applications they are using.”

People Want to Communicate in the Apps they Use

Marty ParkerNo Jitter September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”Bern ElliotGartner CIOAugust 2013

10,000+ Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

Unified Communication + Collaboration Across Apps

*Optional web-based conferencing solutions, priced separately.

Esna iLink for WebEx*

Esna iLink Pro

Unified Communications Platform

Esna iLink for Avaya Scopia Desktop*

Apps + Browser

Esna

PBXsOn-premise, cloud-based or a hybrid

solution

Google Apps

Esna makes communicating with team members quick and easy by integrating real-time communication tools across Google Apps.

Real-Time Presence Across Google Drive

Recognizes the authors of any document and shows their presence, which can be manually or automatically set based on their Google Calendar events or phone/Hangout status.

Contextual Collaboration Across Google Drive

Start a Hangout or audio conference inside any Google Document.

Google Hangouts Across Any Web Page or App

Start a Hangout from any web page or app - even inside Salesforce.

Route + Answer Calls Based on Google Calendar

Automatically share your presence based on your Google Calendar; your availability determines if calls come to you or are sent to voicemail.

Transcribed Voice Messages inside of Gmail

Transcribed voice messages are resolved to your contacts; opening a message extinguishes the message waiting indicator on your desk phone.

Send + Receive Fax Messages from Gmail

Send + receive fax messages from Gmail and save/ organize them on Drive.

Click-to-Call from the Google Contact Card

Click-to-call anyone from their Google Contact Card.

Microsoft Office 365Get more done with unified messaging and collaboration tools embedded inside of Office 365.

Transcribed Voice Messages inside of Office 365

Read transcribed messages from your Outlook Web App; opening a message extinguishes the message waiting indicator on your desk phone.

Actionable Voice Messages

Access and listen to voice messages online via web links; escalate to live collaboration session.

Send + Receive Fax Messages

Send + receive fax messages from within the Outlook Web App.

Collaboration Actions from the Hover Card

Presence is shown in the Hover Card based on phone status or calendar events; users can schedule a WebEx or Scopia meeting or start a call from contact cards as well.

Contextual Collaboration in Office 365 Documents

Automatically recognizes the authors of any document; click-to-collaborate with one person or the entire group right from the document.

Esna iLink Pro

Access voice, video conferencing, instant messaging and presence from Internet Explorer (IE) and Chrome browsers.

See the Presence of Everyone in Your Organization

Organize coworkers into buddy lists and easily see their real-time presence + availability.

Everyone is Accessible via the Directory

Co-workers are grouped via a directory that is accessible across your organization.

Manage Your Own Presence

Set your presence manually, create custom locations or enable your presence to be determined by your calendar and/or phone status.

Manage Your Own Devices

Manage which of your available extensions is used to receive calls and which device is used to dial out.

Integrated Dialer + Call Control Features

Dial extensions or phone numbers by entering the names of your contacts or their numbers; handle calls with a full range of call control features.

Expanded Search + Collaboration Actions

Search for people from your company directory and personal contacts; click on any contact to bring up a range of collaboration actions.

Chat + Activity History

Chat 1-on-1 and see a timeline of their activities, including their status changes and your interactions with them.

Click-to-Call Across Any Web Page or Web App

iLink Pro is embedded across Chrome and IE; click-to-call any number published on any web page or web app.

OAuth 2.0 Authentication Support

Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials; Esna offers its own web-based authentication solution when security profiles or other considerations make 3rd party login options impossible.

Salesforce

Embedded real-time communications foster better team engagement and focus on customers.

Esna iLink Pro Embedded Plug-in

Access presence, IM, call control, Hangouts, audio conferencing and WebEx or Scopia meetings.

Caller ID is Matched to an Existing Salesforce Record

Inbound calls are matched to a Salesforce record and displayed.

Create a Contact/Lead Record from a New Caller

Add callers as leads or contacts for inbound calls without an existing Salesforce record.

Start an Instant WebEx Meeting with Contacts

Instantly start a WebEx meeting with any contact, lead or user in Salesforce.

Start an Instant Scopia Meeting with Contacts

Instantly start a Scopia meeting with any contact, lead or user in Salesforce.

Schedule WebEx Meetings from Salesforce Calendar

Schedule WebEx meetings right from Salesforce Calendar.

Schedule Scopia Meetings from Salesforce Calendar

Schedule Scopia meetings right from Salesforce Calendar.

Automatically Logged Calls + Meetings

Automatically log WebEx or Scopia meetings and inbound/outbound calls as activities.

Additional Integrations

Esna iLink for WebEx

Start + schedule WebEx meetings in Google Apps, Microsoft Office 365 and Salesforce.

Please click the link above to see the separate presentation.

Priced Separately.

Esna iLink for Avaya Scopia DesktopStart + schedule Scopia meetings in Google Apps, Microsoft Office 365 and Salesforce.

Please click the link above to see the separate presentation.

Priced Separately.

Esna Developer APIs

Esna Collaboration Tags embed real-time communication + collaboration capabilities inside any cloud app, intranet or custom web page.

Enhance Cloud Applications with Collaboration Tags

Actions include presence, voice and video calls, contact cards, and live meeting escalation.

1Inject dynamic, real-time communication content and actions into any web page or application.

2

TURN THIS

PresenceContact Cards with

Actions

INTO THIS

Architecture +Technical Facts

Officelinx Standard Architecture

Enterprise or Hosted Apps

Exchange Web Services/Google

Calendar +Contact APIs

Desktop Phone Voice/Video

iLink Pro (Browser, Desktop or Mobile)

SIP (VoIP)

Exchange Web Services/Google

Calendar API, Contact API +

Google API

Salesforce Open CTI

Esna Client Web Services

IMAPCalendar/Contact

API*

MS Exchange

Mobile Voice

Esna Officelinx(Standalone or High

Availability)

User

Cloud Apps

CTI

PBX(s)(Single or Multiple)

Technical Fast FactsFor more technical insights on the Officelinx platform, please click HERE.

➔ Scales up to 2,000 ports and 20 voice servers

➔ Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways

➔ Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery

➔ Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services

➔ PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously

➔ Available for Windows, Mac, Android, iOS, Windows Phone and Blackberry devices

Compatibility Overview

SIP Support CTI Support

➔ All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)

➔ Asterisk➔ Avaya IP Office Server Edition 9.1➔ Avaya Session Manager (SM)➔ Avaya SIP Enablement Services (SES)➔ Avaya IP Office 500 6.1, 7.0, 8.0➔ Broadsoft Broadworks Release 17➔ Cisco Unified Communication Manager 8.x, 9.x➔ Mitel MCD 4.2➔ Nortel BCM R6➔ Nortel CS1000 (v7.5, NRS and SM)➔ Nortel CS2100➔ ShoreTel ShoreGear platform 11.1➔ Siemens OpenScape Voice

➔ Avaya ACE 6.2➔ Avaya CM 5.2, 6.1 (AES TSAPI)➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)➔ Avaya IP Office Server Edition 9.1(TAPI)➔ Broadsoft Broadworks (XSI)➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)➔ Iwatsu ECS➔ Mitel MCD 4.2➔ ShoreTel ShoreGear 11.1 (TAPI)➔ Siemens OpenScape Voice (CSTA)➔ Toshiba Strata CIX (CSTA)➔ Iwatsu ECS➔ Mitel MCD 4.2➔ ShoreTel ShoreGear 11.1 (TAPI)➔ Siemens OpenScape Voice (CSTA)➔ Toshiba Strata CIX (CSTA)

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Thank You. Visit officelinx.esna.com for more info.