Esna iLink for Cisco Jabber

Esna iLink for Cisco JabberEmbedded communication and collaboration tools inside the applications you use everyday.

Esna Embeds Collaboration AnywhereEsna embeds real-time communication tools inside the business processes and applications people use everyday.

“Users want their communications to be built right

into the applications they are using.”

People Want to Communicate in the Apps they Use

Marty ParkerNo Jitter September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”Bern ElliotGartner CIOAugust 2013

10,000+ Customers Rely on Esna Everyday

MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY

Esna iLink for Cisco JabberGain access to Cisco Jabber features like voice, video, instant messaging and presence across your Chrome or Internet Explorer (IE) browser.

See the Presence of Everyone in Your Organization

Ability to organize coworkers into customizable groups and easily see their real-time presence + availability.

Manage Your Own Presence + Devices

Apply custom presence labels to match your availability and (if applicable) decide which of your devices is used to handle calls.

Presence Pulled from Google Calendar + Hangouts

Text.

Enable Google Calendar and Hangouts integration, which automatically adjusts your presence while you’re in a meeting or in a Hangout.

Initiate Group or 1:1 Chats

Invite teammates to a group chat or individually message others - conversations stay persistent as you move across tabs in Chrome.

Integrated Dialer + Call Control Features

Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

Expanded Search Capabilities

Searching for people automatically aggregates your iLink for Cisco Jabber and Gmail contacts - simply click to bring up a range of collaboration actions.

Jabber Voice + Video Calls Across Your Browser

Start Jabber voice calls from across your browser, with the ability to escalate to video.

Enable in Softphone Mode for Only Voice + Video

Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.

Simply enable the client as a softphone for voice + video, so you can use another application for IM + presence, like Lync (Skype for Business).

Access to Cisco from Any Web Page or Web App

Extend Cisco collaboration to any web app or page in Chrome via the ‘slider’ with actions like click-to-call, Jabber voice + video, presence and IM - even Google Hangouts.

Collaboration Actions from the Google Contact Card

Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.

Collaboration Actions from the Office 365 Hover Card

Jabber presence and availability can be found within the contact card, as well as the ability to open a set of collaboration actions.

Contextual Collaboration in Google Drive

Start a group chat, Google Hangout or Cisco WebEx inside any Google Document.

Contextual Collaboration in Office 365 Documents

Recognizes the authors of any document and shows their presence, which can be manually or automatically set based on their calendar events or phone status.

In-Application Tutorials

An optional in-app tutorial is available upon installation and exists as an option for viewing at a later date.

Support for OAuth 2.0 enables users to sign in with a range of 3rd party credentials - an Esna, web-based authentication solution is available for when security profiles or other considerations make other login options impossible.

OAuth 2.0 Authentication Support

SalesforceEmbedded collaboration tools inside of Salesforce including Jabber real-time communications, presence, Hangouts, screen pops and the ability to track/run reports on calls.

Esna iLink for Cisco Jabber Embedded Plug-in

Access to presence, IM, Jabber voice + video calls, click-to-call, group chat and meetings tools such as Google Hangouts.

Caller ID is Matched to an Existing Salesforce Record

When you receive a call, the number is matched to a record in Salesforce and is displayed.

Enhanced Call Logging with Contact Creation + Notes

Ability to add a caller as a lead or contact when you receive a call, as well as take notes, which are saved to the call record.

Track + Run Reports Based on Call History

Automatically log calls as activities, which can be referenced in reports.

Headset Integration

PlantronicsWith your Plantronics headset or handset, you’re able to handle call control features like dialing, answering or ending a call and having calls ring your device, negating the need to use the Jabber softphone.

JabraLeverage your Jabra device as a replacement to the Jabber softphone with the ability to dial using a physical keypad, mute or change volume, answer or end a Jabber call and have calls ring through a headset or handset, rather than through the computer.

Technical Fast Facts

➔ Esna iLink for Cisco Jabber is a subscription-based service

➔ WebEx scheduling requires a separate subscription to Esna iLink for WebEx

➔ Runs as a Chrome browser extension or Internet Explorer Add-on

➔ Utilizes the Cisco Jabber Software Development Kit (SDK) to provide contact and call management

➔ Jabber voice and video requires Cisco Web Communicator plugin v 9.2+

➔ Presence requires either Cisco Unified Presence Server v 8.6+ or Cisco WebEx Messenger v 1.2+

➔ Salesforce integration requires Salesforce Open CTI and works with Salesforce Enterprise or Unlimited edition

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