Enterprise communications presentation (10%)

LEE KILBRIDE

“Love”Communication Models

Contents

Verbal Communication

Non-Verbal Communication

Communication Models Linear Communication Model Transactional Communication Model Interactive Communication Model

Verbal Communication

Speeches Face-to-Face Discussions Telephone conversations Letters Faxes E-mails

Non-Verbal Communication

Facial Expressions Voice Space Touch Eye Contact Gestures Body Movement/ Posture

Communication Models

Linear Communication Model

Transactional Communication Model

Interactive Communication Model

Linear Model of Communication

Example:

When… I’m just in the door and I’m told that the dinner is ready.

Transactional Model of Communication

Example:

Me) Sender/Encoder: I’ll do the dishes

Decoder/Receiver: Thanks

Interactive Model of Communication

Example:

Encoder/Sender: What time are you home ill have dinner ready?

(Me)Decoder/Receiver: Home around 7.

Differences in the Modes of Communication

Linear Communication – One way

Transactional Communication – Constant Exchange of messages and feedback

Interactive Communication - Speak/listen

Questions

Thank You