Engaging for KM Success: Build, Maintain, Outperform

ENGAGING FOR KM SUCCESS:

BUILD, MAINTAIN, OUTPERFORM

@jeffhester [email protected]

Our Journey

6

28,000 3,700

50 1.89 million

11,800

426,000

BUILD MAINTAIN OUTPERFORM

Think Globally… but start small BUILD

A plat map of Delaware township in Sac County, Iowa. This map reflects land ownership around the 1935.

Distribute Ownership BUILD

Raise Awareness BUILD

Key Theme #3

Connected Knowledge

11

MAINTAIN

Key Theme #3

Connected Knowledge

12

MAINTAIN Community Audits

Key Theme #3

Connected Knowledge

13

MAINTAIN Reward & Recognition

•  Recognition that others can learn from new knowledge, and actively sharing knowledge in the appropriate community

•  Leading by example •  Reporting knowledge gaps when important content is not available •  Continuously learning by reviewing new knowledge and forum discussions •  Active participation in community forums •  Encouraging others to demonstrate knowledge-sharing behaviors,

including Knowledge OnLine participation •  Suggesting and helping with improvements in the knowledge communities •  As a subject matter expert, keeping relevant knowledge up-to-date and

responding quickly to forum questions •  Leading or managing a knowledge community •  Mentoring other employees

Key Theme #3

Connected Knowledge

14

OUTPERFORM Measuring Performance

Key Theme #3

Connected Knowledge

15

OUTPERFORM Communicating Performance

Knowledge OnLine Forums Save Time, Money, Effort &

Enhance Fluor’s Reputation with Client

Finding Specialized Expertise Using Knowledge "OnLine Forums Wins Project

Quick Access to Exper0se Yields Cost Savings for Client

O&M Wins Work with Levi Strauss by Accessing Expertise

via Knowledge OnLine More Than One Way to Enter a Tank: Fluor Experts Offer Unique Solution

Key Theme #3

Connected Knowledge

16

OUTPERFORM Increasing Performance

All Key Focus Areas and Ac0ons

Readiness



Jeff Hester Knowledge Management Business Analyst

Fluor Corporation

@jeffhester [email protected]