Engagement + Accreditation + (X) + (X) = Performance Management http://workplacepsychology.files.wordpress.com/2010/08/ business-plan.jpg
Jan 20, 2016
Engagement + Accreditation + (X) + (X)
= Performance Management
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Performance Management is…
…the strategic use of performance standards, measures, progress reports, and ongoing quality improvement efforts to ensure an agency achieves desired results.
We do this to prioritize and allocate resources, to inform managers about needed adjustments or changes in policy or program directions to meet goals, to frame reports on the success in meeting performance goals, and to improve the quality of public health practice.
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Engagement + Accreditation + (X) + (X)
= Performance Management
Why engagement is important to PerformanceManagement?
Public Health Performance Management System
Engaged employees sound a lot like employees who are motivated to improve performance at all levels of the organization
• A psychological state in which employees feel a vested interest in the company’s success and are both willing and motivated to perform to levels that exceed the stated job requirements.
• Engagement fosters and drives discretionary behavior, eliciting employees’ highest productivity, their best ideas and their genuine commitment to the success of the organization.
Engagement + Accreditation + (X) + (X)
= Performance Management
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What is Accreditation?
Public Health Accreditation Board(PHAB)
The development of a set of standards, a process to measure health department performance against those standards, and reward or recognition for those health departments who meet the standards.
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Accreditation can help a health department achieve performance excellence• Provides a framework for evaluating a health
department’s processes and services, their outcomes, and progress toward specific goals and objectives.
• Demonstrates accountability and improved quality. • Provides performance feedback and quality
improvement.• Shows we are accountability and credible. • Increases staff morale and visibility - engagement.
Accreditation’s Impact Domains 1 and 5Conduct a state partnership that develops a comprehensive State Health Assessment of the population of the state
Conduct a process to develop a State Health Improvement Plan
Step 1 – OrganizingColleges/UniversitiesAAA’sHospital AssociationNon-profit organizationsCommunity OrganizationsLocal Health AgenciesFoundationsOther state agenciesProfessional Associations
Missouri is a State of Health
Top 10 in 10
Public Health System
Assessment
Public Health System
Assessment
Community Themes and Strengths Assessment
Community Themes and Strengths Assessment
Health Status AssessmentHealth Status Assessment
Areas of Weakness:• ObesitySmokingMental HealthSubstance AbuseHigh Number of uninsured
Areas of Weakness:Performance Management/ QIWorkforce developmentPartnership Development
Areas of Weakness:Economy (jobs)Health Care AccessMental HealthHealthy LifestylesPartnerships/
Forces of Change Assessment
Common Themes:Partnership DevelopmentHealth Care Access (uninsured, access. cost)Mental HealthHealthy Lifestyles (obesity, smoking, substance abuse)
Common Themes:Partnership DevelopmentHealth Care Access (uninsured, access. cost)Mental HealthHealthy Lifestyles (obesity, smoking, substance abuse)
Access to Health Care and Costs
Modifiable Risk Factors
Public Health Infrastructure
Areas of Concern:EconomyUncertain Political EnvironmentLack of Resources
Areas of Concern:EconomyUncertain Political EnvironmentLack of Resources
Areas for Opportunity:Local Public Health AgenciesMissouri Foundation for HealthInteragency CollaborationAccreditation
Data How the system is performing the 10 essential services
Citizens and stakeholders What can impact
what we do
What did we learn
State Health Improvement Plan:Goals / Objectives / Strategies
Measures / Outcome Indicators
State Health Improvement Plan:Goals / Objectives / Strategies
Measures / Outcome Indicators
Where do we go next
mohealthassessment
mohealthimprovementplan
Accreditation’s Impact Domain 5Conduct a Department Strategic Planning Process
Program Work Plans
Individual Employee Performance Plans
Quality Improvement Plan
Statewide Health
Improvement Plan
Statewide Health
Assessment
Strategic Implementation Plan
Five Year Strategic Plan
Accreditation’s Impact Domain 8Maintain, implement and assess the health department workforce development plan that addresses the training needs of the staff and the development of core competencies.
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Accreditation’s Impact Domain 9• A current, functioning Performance Management Team– Policy 15.10
• Development of a Performance Management system– Model– Framework
• Staff development in Performance Management– New Employee Orientation– Basic Supervision– IME– Next Step Leadership– Journey to Improvement
Accreditation’s Impact Domain 9• Establish a quality improvement team– Policy 15.11
• Develop and implement a quality improvement plan
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Accreditation’s Impact Domain 11A report from a cultural and linguistic competency assessment of the health department.
Purpose: To assess the health departments social and linguistic competence in working with it’s own employees and in providing programs to the citizens.
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Accreditation’s Impact General• Policy and manual reviews every five years• Document dates• Document signatures• More customer/stakeholder input• Documentation needs– Meeting announcements– Agenda– Sign-in sheets or roster– Meeting minutes– Attachments to invite or handouts
What does accreditation in the future look like?
New emphasis on health equity added throughout domains: • More input from populations with inequitable share of poor
health outcomes• Plans must address health equity and social determinants• New types of partners recommended to help address needs of
these special populations• Impact of laws on health equity
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