EN CMS CUSTOMER CARE BROCHURE

CMS takes care of its customers!

Fu l l t ime w i th CMS Ser v ice on l i ne !

CStill more attention and certainties from CMS’ expertise.

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C Our new CMS Customer Care

Clients come first at CMS. And this happens through our brand new Customer Care.In all areas of service, CMS is committed to inspiring total customer confidence. Our staff and service partners provide excellent services. This global network ensures high productivity, rapid response and minimal downtime. We are constantly working on standardizing service practices around the world and we can tailor specific maintenance program to your machine and production line. The right service at the right time extends the life of your CMS machine and protects your investment.

Training & Technological Processes

Installation

Remote Customer Care

On-site Assistance

Check up, preventive maintenance and calibrations

Modifications and retrofitting of CMS machining centres

Spare Parts

Get off to a good start with our new CMS machining centre.

TAs soon as you pur-

chase our new CMS

machining centre we

will be ready to train

your technicians in

the use, programming

and maintenance of

the equipment.

Besides, we will help

you implement your

technological and in-

dustrial processes.

C M S C U S T O M E R C A R E .

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Training & technological processes

TOur team of experts will support you with a series of training courses fo-cused on the specific configuration and operating purposes of your newly-purchased machining centre.

• CMS-baSed training for MaChining Centre operation• CMS-baSed training for Cad/CaM Software ManageMent• MaChine/Software training at your faCilitieS • definition and optiMization of the teChnologiCal proCeSS• Support during early realization of SpeCifiC workpieCeS• guidanCe for optiMuM running and ManageMent of your

MaChining Centre

Starting up and making your new CMS machining centre productive at once.

iC M S C U S T O M E R C A R E .

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Out network will be at your disposal for the most suitable installation of the new machinery. The on-site installation of our plants and machining centres is performed by specialized teams supported by ad-vanced technical instrumentation.Our goal? To implement a complete and effective startup for your new CMS ma-chining centre in order to yield full produc-tivity quickly. High-precision laser devices will perform all geometric compensations in full respect of positioning accuracy.

• MaChinery inStallation• reloCationS• CoMpenSationS and geoMetriC

protoColS• funCtional teStS• Validation with the CuStoMeriInstallation

Your machining centre is taken care of remotely too.

C M S C U S T O M E R C A R E .

RRemote Customer Care

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Once installation and startup of your new CMS machining centre are per-formed, our highly-skilled technical team will keep supporting you both on site and remotely. This way it will be possible to slash any early diagnosis-intervention time via tele- and web-assistance platforms and our advanced SLM (Service Life-cycle Management) system.

• filing of all requeStS for Support• tele-aSSiStanCe and web-aSSiStanCe• analySiS and StatiStiCS on MaChinery reliability• progreSS Monitoring of Single requeStS for Support

R

C M S C U S T O M E R C A R E .

We will come up to your factory, ready for any contingency.

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Our team of qualified technicians can reach you wherever

you are in order to set up the most suitable procedures for

the working optimisation, correct servicing or re-starting of

your machining centre.

Our technicians and service providers are suitably trained

for best supporting the operations at your premises and for

the perceptive prevention of any unexpected failure.

• teChniCal Support at your preMiSeS

• abateMent of MaChining downtiMe

• reSolution of probleMS

• run-tiMe eValuation of MaChining Centre

working ConditionSAAssistance on-site

CIndependently of the age of your machine,

we can carry out an in-depth technical

analysis in one workday, aimed at detect-

ing the actual conditions of the machine

and arranging possible maintenance in-

terventions. Moreover, you will be properly

advised about the correct dimensioning of

the spare part stock with a view to mini-

mizing downtime risks. Our check-up in-

terventions consist in an accurate test of

all electric and mechanical parts and

moving members, as well as a general

back-up of control data.

Our regular preventive mainte-

nance programs enable pre-

venting possible unexpected

failure and break-down events.

By means of specific preset in-

terventions on the mechanical

members, the electric compo-

nents and the software pro-

cesses, our technicians look

after your machining centres

and therefore enhance your pro-

ductivity.

C M S C U S T O M E R C A R E .

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We know how to make your machining centre still more productive.

CCheck up, preventive maintenance and calibrations

C M S C U S T O M E R C A R E .

MWe ensure your machining centre’s long working life.

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Modifications and retrofitting of CMS machining centres

If during the machine life it becomes necessary to change the intended use of

the system in full compliance with all safety regulations, we are in a position to

ensure the complete success of the operation and the reduction of risks and

labour. One dedicated team will do proper technical analyses concerning the

change or replacement of machine parts.

NC TRIAX 4T serial number 001First numerically-controlled machine manufactured by CMS in 1975.

This machine is still operative at Minelli SpA’s plant, as a result of the upgrade of all electron-ic and control parts, replaced by present-day technological solutions.

• StruCtural ChangeS in

CoMplianCe with Current

Safety regulationS.

• replaCeMent of partS

whiCh are obSolete or no

More repairable/aVailable

on the Market

• full reConditioning of the

CMS MaChining CentreM

SA CMS technical team is steadily busy

monitoring your installed machining cen-

tre range, identifying any possible devel-

opment needs and correctly dimension-

ing your requests against our spare parts

stock. We will also put at your disposal

a qualified technical team specialized in

repairing electronic components.

• web-baSed Spare partS

orderS

• direCt Sale of Spare partS

to order

• repairing of

eleCtroSpindleS and

eleCtroniC CoMponentS

• trade-off partS

ManageMent

C M S C U S T O M E R C A R E .

Spare Parts

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SWe undertake to ensure the supply of parts within reasonable times and at a competitive price.

CMS IN THE WORLD

CMS North America, Inc.4095 Karona Court,Caledonia MI 49316tel: +1 616 698 9970 fax +1 616 698 [email protected] www.cmsna.com

CMS Zogno

CMS Levate

CMS Balestrini

• 4 Direct Branches in the World

• Over 200 dealers

• 77 % export quota

C M S C U S T O M E R C A R E .

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CMS Industries DivisionBlenheim House, Camberley RoadBulwell, NottinghamNG6 8UW - Great Britain Tel +44 115 977 0055 Fax +44 115 977 0055 [email protected] www.cmsukltd.co.uk

CMS France ANTB CMS France Z.A. La Verrerie 74290 Alex - France Tel + 33 4 50 02 83 91 Fax +33 4 50 02 81 37 [email protected] www.antb.fr

CMS Deutschland GmbHHeinzelsleite 13D-95326 Kulmbach Tel. +49 9221 92 44 60 Fax +49 9221 92 45 39 [email protected] www.cms-maschinen.de

CMS SPAheadquarters

via A. Locatelli, 4924019 Zogno (BG)Tel. +39.0345.64111Fax +39.0345.64281 [email protected]

Service Tel. +39 0345 64350 • Fax +39 0345 64330 Standard assistance mail: [email protected] Remote Customer care mail: [email protected]

Spare parts Tel. +39 0345 64363 • Fax +39 0345 64330 [email protected]

Service Tel. +39 035 2057206 • Fax +39 035 2057144 Standard assistance mail: [email protected] Remote Customer care mail: [email protected]

Spare parts Tel. +39 035 0340875 • Fax +39 035 2057210 [email protected]

Service Tel. +39 0362 527253 • Fax +39 0362 527250 Standard assistance mail: [email protected] Remote Customer care mail: [email protected]

Spare parts Tel. +39 0362 527253 • Fax +39 0362 527250 [email protected]

Service Tel. +39 035 2057206 • Fax +39 035 2057144 Standard assistance mail: [email protected] Remote Customer care mail: [email protected]

Spare parts Tel. +39 035 0340875 • Fax +39 035 2057210 [email protected]

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