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Mobility Service Management Why it’s a circus and how Aspect does it smarter. @M6-Mobility xChange 05-18-2015 Aspect Software Case Study |
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eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Jul 29, 2015

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Moe Arnaiz
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Page 1: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Mobility Service ManagementWhy it’s a circus and how Aspect does it smarter.

@M6-Mobility xChange 05-18-2015 Aspect Software Case Study

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Page 2: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

– George Carlin

“Just cause you got the monkey off your back doesn’t mean the circus has left town.”

Page 3: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

It never stops…

• Analyzing carrier bills

• Manually building reports

• Becoming a carrier expert

• Sitting on hold w/ carriers

Page 4: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015
Page 5: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

The TEM Myth

• Born from landline

• Invoice centric

• Reactive

• Old technology

Page 6: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

eMOBUS

• Born from mobility

• Near realtime

• Preventative

• Built for today

Page 7: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Combining easy-to-use software with expert services we lower mobility costs, automate tedious

support tasks and enable BYOD.

500+ innovators use our solution.

Page 8: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Jim Haskin, CIO

Page 9: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Before + After

Per device cost 43% ($82 to $47) Data usage 25% | Voice Usage 15%

eMOBUS Deployed

Page 10: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Challenge Solution

Variable costs- Lowered carrier costs by 43% - Usage threshold notifications - Prevent exorbitant costs (int’l roaming, data overages, etc.)

Burden on IT - Automate support processes

- >100 requests monthly - Automate Invoice processing

Poor visibility- HR integration - True Usage

10X eMOBUS fee!

Page 11: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

Questions?

Page 12: eMOBUS - Aspect Software Case Study - M6 Mobility xChange 05-18-2015

emobus.com | 888-eMOBUS1