Ei attorney general texas slideshare

Emotional IntelligencePresented by:

Kelly Alcorn, CT, CCP

All copyrighted slides removed

Activity

Form three teams and complete the word search!

Why a Word Search?

• Communication skills • Listening skills • Organization skills • Cooperation

Emotional Intelligence Page 1

Timeline

1960’s Harper’s Magazine

1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences

1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ

2012 Emotional Intelligence 2.0

Today’s Workplace Page 2

Today’s Workplace Page 2

• What skills & abilities are needed to be successful here?

Take a Look in the Mirror Page 2

Emotional Intelligence (EI) Page 4

What is it?

Emotional Intelligence (EI) Page 4

The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

Daniel Goleman

“Working with Emotional Intelligence”

Let’s see what more Daniel has to share….

Lights, Camera…ACTION!

http://ht.ly/anqmf

Emotional Intelligence 2.0

by Travis Bradberry, Jean Greaves and Patrick Lencioni

Key Characteristics of EI Page 4

Social Competence

Personal Competence

Self Awareness

Self Management

Social Awareness

Relationship Management

Task Focus

PassiveSlower Pace Faster

PaceIndirect Direct

People Focused

Relationship Focused

Personal Communication Styles

Aggressive

Thinker (I/T) Director (E/T)     

  Relater (I/F) Socializer (E/F)

EQ Qualities of Leaders

• Empathy

• Adaptability

• Persuasiveness

**Leaders know themselves.

Leaders

• maintain emotional balance

• listen

• fact find

• persuade

• lead

Self-Confidence of Leader

There is a quality of self-confidence a leader possesses that enlists trust from those they lead.

The number one thing a leader needs to posses to be truly a leader is the trust of the team.

A leader can ask for great contributions from a team only to the degree that there is credibility.

Credibility & Trustworthy

To be deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ.

Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.

Beliefs Effect Our Assumptions

• Ourselves

• About others in the world

• About how we expect things to be

Beliefs Are Our Reality

• how we think things are• what we think is true • what we expect as a likely consequence that will

follow from our behavior

**What we create through our thoughts is a belief system and that ultimately determines success in life.

Beliefs Can Be

• Constructive or rational beliefs • Destructive or irrational beliefs

Much of what we view as right or wrong, good or bad, is inherited from our family and our social group.

Our belief system strongly influences our reactions to people and events in our lives.

Six Core Emotions

1. Anger

2. Fear

3. Disgust

4. Happiness

5. Sadness

6. Surprise

Expanded Dimensions of Emotions

Amusement Guilt

Contempt Relief

Contentment Satisfaction

Embarrassment Sensory pleasure

Excitement Shame

Pride of achievement

Limbic System

The limbic system:

• The not-conscious part of the brain where all of your beliefs and habits are stored

• Controls your feelings and heavily influences your behavior

• Interprets sensory information and dispatches it to the cortex

Cortex

The conscious center of the brain that hears what you are thinking and can intellectually control behavior for processing.

The limbic sets the emotional tone of the information before it reaches the cortex.

Rational / Irrational Beliefs

Rational beliefs:

positive, constructive and adaptive

Irrational beliefs:

lead to negative emotions like anxiety, anger, and depression

Attitude

Attitude

is the mental state that you have while carrying out your actions.

It is the way you view the world around you and choose to see it, either positively or

negatively.

Ability

Ability

is the quality of being able to perform; a quality that permits or facilitates

achievement or accomplishment.

It is how highly skilled you are. Much of this is genetically predetermined in IQ or

physical ability.

Motivation

Motivation

is the level at which you are able to find “a reason to act.”

This is the internal drive that you find that enable you to exercise your abilities.

Motivation Comes from Within

Motivation is an internal force that drives individuals to act to achieve a specific goal.

Two people listen to the same inspirational audio

-- one person is motivated to act, the other is not.

Motivation and Goals

We attain emotional intelligence by managing negative emotions and

attaining our goals.

Maslow’s Hierarchy of Needs

1. Biological and Physiological Needs

2. Safety Needs

3. Belonginess and Love Needs

4. Esteem Needs

5. Cognitive Needs

6. Aesthetic Needs

7. Self-Actualization Needs

8. Transcendence Needs

The Law of Attraction

“Whatever we think about, we bring about.”

The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure.

Pessimism

Such perceptions are associated with:

• high stress factor• a predisposition to depression• low self esteem • poor self confidence• wide variety of health risks

Pessimism

Perceptions of helplessness and poor coping were associated with the inability to attribute any real meaning or purpose to a problem situation.

Using Positive Illusion

• Acknowledge the negative feelings respectfully as signposts of negative thinking

• Focus your energies on a positive substitute

• Use your creativity (imagination) to rehearse a more productive line of thinking

• Dwell on the positives in your life

GOAL SETTING

“The world cares very little what a man or woman knows; it is what a man or woman is able to do that counts.”

Booker T. Washington

Goal Setting Gives Us Purpose!

Self motivation + positive attitude = SUCCESS

Goal Setting Is A Powerful Way to Motivate People!

“If you think you can do a thing or think you can't do a

thing, you're right.”

Henry Ford

SMART Goals

Specific

Measurable

Achievable

Realistic

Time-bound

Tips for Establishing Rapport

• Possessing a desire for a better relationship• Continuously learning about human behavior• Individualize interaction• Adjust your communication style to the other persons’ • Let them know you want to work with them effectively• Express your knowledge and understanding of them as a

person• Be truthful• Establish trust

Establish Trust

• Mirroring--reflecting another person’s communication style back to them in a positive way. Mirror don’t mimic!

• Self-awareness• Self-control• Motivation: desire to show empathy • Communication skills• Listening

Effective Communication

Face-to-Face Telephone

Body Language 55% 0%

Tone 38% 87%

Words 7% 13%

  Total 100% 100%

Listening

Staying Focused is keeping your full attention centered on the speaker.

Capturing the Message is understanding, completely and accurately, the speaker’s message.

Helping the Speaker involves paying attention and giving supportive feedback.

Body LanguageNONVERBAL BEHAVIOR INTERPRETATION

Arms crossed on chest Defensive, cold or comfortable

Fist clinched Angry, stressed

Excessive blinking Lying

Hands on hips Impatience

Tapping or drumming fingers Impatience

Pinching bridge of nose, eyes Negative evaluation

closed

Open palm Sincerity, openness

Body Language

NONVERBAL BEHAVIOR INTERPRETATION

Consistent eye contact Confident, honest

Rubbing the eyes Doubt, disbelief

Hand to cheek Evaluation, thinking

Touching, slightly rubbing nose Rejection, doubt, lying

Head resting in hand, eyes Boredom

downcast

Patting/playing with hair Lack of self-confidence, insecurity

BonusExecutive Intelligence

What All Great Leaders Have

By Justin Menkes

www.HR.com

Bonus-Executive Intelligence

Getting Tasks Done:

Ability to evaluate data

Define problems & determine obstacles

Deliver sensible solutions

Working effectively with & through others

Evaluating & adapting own behavior

Fun Homework

Our friends at The Office demonstrate EI

http://ht.ly/ano5E

Remember:

Progress Not Perfection

Enjoy the Journey!!!