EGovernment Action Plan Alejandro Moya Head of Sector eGovernment.

eGovernment eGovernment Action PlanAction Plan

eGovernment eGovernment Action PlanAction Plan

Alejandro MoyaHead of Sector eGovernment

iGovernment, eGovernment Action Plan : Are they relevant for you?

• Dirk?

• Lena?

• Pietro?

Relevance for citizen centric eGovernment

eGovernment is about Dirk, Lena, Pietro and all European Citizens and business.

Citizen Centric eGovernment

• The question is how will we make their lives better?

• How does the i2010 eGovernment Action Plan contribute? Does iGovernment play a role?

• How do each of the public administrations and industry contribute?

5 Priority Objectives

InclusiveeGovernment

InclusiveeGovernment

ePartici-pation

ePartici-pation

MeasurementMeasurement

SharingSharing

EfficiencyEffectiveness

EfficiencyEffectiveness

Other High Impact Services

Other High Impact Services

eDocuments,l.t. archiving

eDocuments,l.t. archiving

High ImpactServices (eP+)

High ImpactServices (eP+)

KeyEnablers (eID+)

KeyEnablers (eID+)

• No citizen left behindNo citizen left behind: : Inclusive eGovernmentBy 2010 all citizens benefit from trusted, innovative services

and easy access for all

• Making efficiency and effectiveness a reality

• Implementing high-impact key services for citizens and businesses

• Putting key enablers in place

• Strengthening participation and democratic decision-making

5 Priority Objectives

• No citizen left behind

• Making efficiency and effectiveness a realityMaking efficiency and effectiveness a realityBy 2010 high user satisfaction, transparency and accountability, a lighter administrative burden and efficiency gains

• Implementing high-impact key services for citizens and businesses

• Putting key enablers in place• Strengthening participation and democratic decision-

making

5 Priority Objectives

• No citizen left behind• Making efficiency and effectiveness a reality

• Implementing high-impact key services for Implementing high-impact key services for citizens and businessescitizens and businessesBy 2010 100% of public procurement will be available electronically, with 50% actual usage.

• Putting key enablers in place• Strengthening participation and democratic decision-

making

5 Priority Objectives

• No citizen left behind• Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and

businesses

• Putting key enablers in placePutting key enablers in placeBy 2010 convenient, secure and interoperable authenticated access across Europe to public services

• Strengthening participation and democratic decision-making

5 Priority Objectives

• No citizen left behind• Making efficiency and effectiveness a reality • Implementing high-impact key services for citizens and

businesses• Putting key enablers in place

• Strengthening participation and democratic Strengthening participation and democratic decision-makingdecision-makingBy 2010 Demonstrating tools for effective public debate and participation in democratic decision-making

5 Priority Objectives

Activities 2006

• Consensus among Member States eGovernment representatives

&

expert groups– Actions to achieve objectives and remove

cross-border barriers

– Roadmaps, pilots, Good Practices and common specifications

• Implementation in Member States

• CIP Policy Support Programme

Activities: eProcurement Awareness

Policy development

consensus building, common specifications, etc.

Good Practice exchange

learn from each other and share.

Pilots feasibility, learn from experience, refine common specifications and building blocks for shared reuse. A cross-border pilot shall be able to address and provide solutions showcasing how to deal with eSignatures and administrative information.

Activities: eIDM

Policy development and support to provide strong leadership and reach consensus on issues such as common eIDM specifications, etc.

Mutual cross-border recognition of eID pilot to learn from experience, refine common interoperable specifications and create building blocks for shared reuse.

Authentic eDocuments, long term archiving, …..

Activities: E & E

Sharing

Ministerial Conference and eGovernment Awards 2007.

Good Practice Exchange and fostering transfer.

Measurement

Benchmarking, benchlearning. User impact surveys.

Awareness about E&E “gains”.

Activities: Inclusive eGov

PilotsAccessible eGov Inclusive Front office (accessibility,

multichannel…).

Inclusive eGov services Back office redesign for inclusive services

Actions of specific nature needed for Inclusive eGovernment :

eAccessibility guide.

Multiplatform strategies.

Activities: eParticipation

The most demanding challenges in eParticipation are: Learning from Good Practices.

Piloting eParticipation experiences.

Actions of specific nature needed for Inclusive eGovernment include:

Pilots on eParticipation and democratic decision making.

Preparatory action started

Relevance for citizen centric eGovernment

• Dirk: I’m from Belgium, I worked– 20 years in Belgium– 5 years in France– 6 years in Luxemburg

• I came back to France and I’m now retiring in the south of France

• How do I get my pension rights?

Relevance for citizen centric eGovernment

• Lena: I’m Swedish and I’m facing difficult times ahead– My contract ends in 2 weeks– I have no savings– I live on my own with 2 kids

• Can I get any social support?• How in my remote village?

Relevance for citizen centric eGovernment

• Pietro: I’m Italian and I produce office furniture in my small business – My furniture is innovative and ergonomic– Our production process is cost-effective– Our prices are very competitive

• Shall I make an offer to the municipality of Amsterdam?

• How difficult will it be to make it and to provide the administrative information?

Relevance for citizen centric eGovernment

• Dirk is happy thinking about his retirement in France but:•

Can you imagine how difficult and long will all the formalities dealing with 3 administrations be?Will I have to go to these 3 countries?

• Lena is overwhelmed by her difficulties:Is there any public service who can help me? Will I have to go to different public services?

• Pietro is enthusiastic about exporting his furniture but:

Will it be too complicated? Is it worth?

iGovernment &i2010 eGovernment Action Plan

• Dirk will be able to use his Belgian eID to apply in a pension rights portal. He is a click away from getting his pension rights from 3 countries at once!

• Lena will get from her municipality a single access point to apply for benefits (be they regional training programs, municipal housing, national employment schemes). She is supported by a local employee empowered by a knowledge system interconnecting administrations.

• Pietro will upload his offer in an eProcurement platform. The administrative information will automatically be available in an electronic virtual dossier.

iGovernment, eGovernment Action Plan : Are they relevant for you?

• Dirk?

• Lena?

• Pietro?

And for you?And for you?

Next Steps 2007CIP Policy Support Programme

eGovernment: a priority

• CIP PSP Workprogramme 2007 call Spring 2007

• Participants

– Public Administrations

– Stakeholders (Industry, civil society, end users,…)

• Focus

– Impact to achieve 2010 objectives

– Critical mass

– Demand/offer tissue (long term impact)

Next Steps 2007 CIP PSP Workprogramme 2007

• Pilots Funding 50%

• Thematic NetworksFunding 50%

• Policy support actions

Call for tenders

Next Steps 2007 Policy development & support 2007

• Communicate eGovernment impact achieved already

Flagships from Member States

Lisbon contribution (economic and social benefits research)

• Foster progress and move forwardPrepare pilots, common specifications, user satisfaction, user impact, …

eInvoicing, eDocs

• Policy development Creating a “competitive advantage” for Europe (benefits by design)

Economic and social benefits

Learning and measuring