Law Enforcement - Based Victim Services Program Effective Supervision of Victim Services Personnel This presentation was developed by the International Association of Chiefs of Police (IACP) under 2018-V3-GX-K049, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this presentation are those of the contributors and do not necessarily represent the official position of the U.S. Department of Justice.
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Law Enforcement-Based Victim Services Program
Effective Supervision of Victim Services Personnel
This presentation was developed by the International Association of Chiefs of Police (IACP) under 2018-V3-GX-K049, awarded by the Office for Victims of Crime, Officeof Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this presentation are those of thecontributors and do not necessarily represent the official position of the U.S. Department of Justice.
Housekeeping
Housekeeping
Audio: • Click the audio icon and then choose “Select Speaker” to
use your computer’s speakers for sound.
Raise Hand: • Raise virtual hand if you have a comment or when asked
by facilitators. Select the dropdown for other options.
Housekeeping
Chat Box:• Visible to attendees and hosts/presenters• Use to chat to whole audience and to respond to presenter
questions
Poll Questions:• Select your answer(s) on screen
Handouts:• Handouts can be downloaded via the Files box
Closed Captioning• Click the “CC” icon at the top of your screen to enable
captions
Law Enforcement-Based Victim Services Program
Effective Supervision of Victim Services Personnel
This presentation was developed by the International Association of Chiefs of Police (IACP) under 2018-V3-GX-K049, awarded by the Office for Victims of Crime, Officeof Justice Programs, U.S. Department of Justice. The opinions, findings, and conclusions or recommendations expressed in this presentation are those of thecontributors and do not necessarily represent the official position of the U.S. Department of Justice.
Presenters
Fred FletcherChief (Ret.)
Chattanooga Police Department
Lori FralickLead Facilitator
TA Track 4IACP
Heather DooleyProject Manager
IACP
McKallen LeonardProject Coordinator
IACP
Objectives
1
2
Demonstrate knowledge of key components for effective supervision of victim services personnel.
Prepare to apply key components and strategies in agency.
Employee Management vs.
Employee Supervision
Employee Management vs. Employee Supervision
High-level Decisions
Partnership
Proactive Engagement
Disciplinary Action
Administrative Tasks
Performance Appraisals
MA
NA
GEM
ENT SUP
ERV
ISION
Individual Professional Development
Programmatic Growth
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Core Components of Effective Supervision
Knowledge
AuthorityGrowth
Professional
Wellness
Structure
Lieutenant Williams
Sergeant Smith
Homicide Detectives
Professional Staff
(crime analyst, administrative assistant)
Susan/Victim Services (Homicide cases)
Sergeant White
Robbery Detectives
Professional Staff
(crime analyst, administrative assistant)
Kevin/Victim Services (Robbery cases)
Organizational Chart 1
Lieutenant Rogers
Sergeant
Domestic Violence Investigators
Professional Staff
(crime analyst, administrative assistant)
Sergeant
Sex Crimes Investigators
Professional Staff
(crime analyst, administrative assistant)
Sergeant
Human Trafficking Investigators
Professional Staff
(crime analyst, administrative assistant)
Julie/Victim Services
Angela/Victim Services
Organizational Chart 2
Chief/Sheriff
Alonzo/Chief of Staff
LaVonda/Victim Services Director
Danika/Victim Services Coordinator
Student Interns & Volunteers
Victim Services Specialist
Victim Services Specialist
Victim Services Specialist
Communications Director
Training Director
Patrol Command
Investigations Command
Intelligence Command
Organizational Chart 3
Other models?
Supervision Pitfalls
“I have an open-door
policy. My team knows they can come to me if
they need anything.”
“My staff always do a great job! They don’t need much from me.”
“One of our victim services personnel has a lot of experience! She/He onboards our new victim services staff and meets with them often to help them get acclimated to the job. She/He makes my job as a supervisor really easy!”
“Our victim services
personnel attend weekly line-ups/
briefings with patrol/
investigators.”
Elements of Effective Partnerships
1 Understanding each other’s work
2 Setting and meeting expectations
3 Communicating clearly and regularly
4 Sharing information
5 Engaging in joint training and networking
6 Reciprocating efforts
Formalizing partnership agreements7
LEV Resources
• Advocacy Parameters & Documentation
• Template Package I –Getting Started
• Template Package III –Student Interns & Volunteers
• LEV Network
Reminders
27
Next LEV Webinar
Strategic PlanningJanuary 2022
*Registration link will be sent out soon
Quarterly Meetings
Topic: Effective Supervision
All 1p – 3p EST
TA Tracks 2 & 5: Monday, November 1st
TA Tracks 3 & 7: Tuesday, November 2nd
TA Tracks 6 & 9: Wednesday, November 3rd
TA Track 4: Thursday, November 4th
*Registration links for TA Tracks 2-9 sent previously
TA Track 1 (Tribal teams): Unified Solutions will be in contact with your teams to schedule your Quarterly Meeting.
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