E-learning as everyday part of training in Slovenska sporitelna ICETA 2008.

e-learning as everyday part of training e-learning as everyday part of training

in Slovenska sporitelnain Slovenska sporitelna

ICETA 2008

Slovenska sporitelna – member of Erste Bank Group

The biggest and the strongest commercial bankin Slovakia - providing complex bank services to these groups of clents:

• retail clients• SME• large corporate clients• public sector

we provide our services through:• more than 270 branches• 9 commercial centers

more than 2,5 milion clients, 6 milion accounts 4800 employees

basic info about Slovenska sporitelna

piloting of LMS and e-learning in Slovenska sporitelna and its implementation to the whol Erste Bank Group afterwards increasing effectivity of using training budget

active support of the sale of our products

effective checking of the quality of professional training

active use of e-learning in our strategic projects (e.g. Euro implementation)

effective tool of knowledge management

support for sales

to increase quality of the training of our employees

targets of e-learning in our bank

milestones:

1. August 2005 till June 2006 – local pilot2. June 2006 till February 2007 – preparing more complex

e-learning courses3. since February 2007 – use of the “packages“4. July 2008 – first e-learning course for managers on

practical use of the HR tools

piloting E-learning for Erste Bank Group

74 % since June 2006 till July 200814 432 training mandays

planned return on investment in 2006:5,6 years

return on investment

present estimation of return on investment:3,1 years

contribution of e-learning for the bank

contribution for the bank:

decreasing the time of the face-to-face training and decreasing the training costs

targeted support of sales skills

image of the bank as a modern organisation

increasing effectivness of the process of training and adaptation

contribution of e-learning for the bank

contribution for the manager:

decreasing the absence of the employees because of the training

through LMS (Eduportal): control on the process of the study possibility of targeted testing of the employees

increasing PC and profession skills of the employees

higher work productivity

contribution for the employee:

increasing the effectivity of the adaptation process

strengthening responsibility for own professional development

instant feedback on success

selftesting

access to the training history

contribution of e-learning for the bank

Everyday we use different forms of the training in the bank:

forms of the training

face-to-face

e-learning

blended learning

training areas where e-learning is used

general courses

professional courses

testing & feedback

PC courses

managerial coursenewnew!!

ADVANTAGES OF THIS APPROACH: up-grade of the methodology:

- special packages for different target groups with pre-defined study logics

e-learning packages

e-learning packages since 2007:

e.g. basic product course

increasing effectivity of training co-ordinators - application of high number of employees to the courses at the

same time, within one package - less e-mailing with course participants

1st course test feedback 2nd course ...F2F training

sample of an e-learning course

virtual classroom:- more personal contact between trainer and employees- possibility to demonstrate functioning of the systems- no need to create the courses in advance

our challenges

to use more of the LMS (Clix) functions: - better interface to SAP (both-way) - on-line info for managers and employees - more effective management of training plans

Thank you