E access13

Connecting Care

Making The Most Of Technology

Miles Maier – Project Manager

Paul Webster – Community Builder & Technology Consultant

About Lasa

“Lasa helps thousands of third sector and government organisations across the UK to deliver efficient, high quality services.  We are a charity which offers knowledge, support and resources.”

25+ years in the charity sector• Technology leadership, publications, events and

consultancy• www.lasa.org.uk/ict

Welfare Rights• Advising advice workers• www.rightsnet.org.uk

What is Connecting Care?

• Digital inclusion - making better use of technology

• Working with charitable care providers

• Dept. of Health funded to 2016

More information at:• http://ictknowledgebase.org.uk/connectingcare

Who are we working with at the moment?

• Small independent providers of care in charity sector

• Day care centres, independent living centres, care homes, care agencies

• Covering all of England, most in the North

The Scary Parts…

The Scary Part

• Large organisation not backing up data

• ‘Networking' files via a USB stick

• Reception PC shared by two organisations

• No budget for strategic IT

• Paper based care records

• Importance of ICT not recognised by Trustees

• Poor service by ICT Suppliers

• No ICT Support plan in place

• Emails printed for CEO with no PC

The Good Parts...

The Good Parts

• Dedication by volunteers

• Activities Co-ordinator using Skype and Youtube

• Many homes with Wi-Fi

• Potential of tablet devices

• Potential of online to offer significant cost & time savings

• IT Training suites & eager learners

• Facebook to tell good news stories

Exclusion Barriers

• 18% of Adults have never been online

• Accessibility - hardware, software, websites

• Skills – lack of online skills – build confidence

• (29% UK Online Learners have disability)

• Cost – of equipment and connections

• Knowledge – jargon that puts people off

• Connection – rural broadband

• Help - AbilityNet, Online Basics

Finding the right tool for the task

http://nptechuk.wordpress.com/sms-links/From Flickr – Claire Sutton and justinbaeder

Resources

Our Top 5 not-for-profit tech websites

1 ICT Knowledgebase – 500 articles about makingmost of technology in a small org

2 Community How To – covers main digital websiteswith reviews & intro guides

3 KnowHow NonProfit – marketing & comms guidesfor small charities that you can edit

4 SCIE – wide range of free e-learning courses covering health & social care topics

5 Digital Unite – guides you can print to help get started with tech

Using tablets/smart phones in careFor staff and the organisation

• A portable way to access care plans & record case notes

• As a mobile office reducing time, travel & paperwork

• See http://apps.nhs.uk/ & http://www.iautism.info/en

For residents and service users

• BIG Launcher

• 'Memory Trainer' & 'Brainy App‘ help with Alzheimer's and Dementia

• Activities – Youtube, Flickr, Streetview for reminiscence

• Keep in touch – Skype & Google Hangouts

• Skills – Choiceboard Creator, Life Skills Winner

• Games – Pocket Pond, Talking Tom Cat

Technology ideas for work with older people ...

•My Home Helper: https://www.myhomehelper.co.uk

•assists with daily routines for individuals living with memory loss

•Skype Bingo

•Berneslai Homes linked sheltered schemes to play Bingo over Skype with webcams & large screens

•Eldy: http://www.eldy.eu/ http://www.welcometoalex.com/

•Turns any standard PC into an easy-to-use computer for people that have never used a computer before

•Internet Buttons: http://www.internetbuttons.org/•Removes complicated bits of the web to give easy access to places you need

Tablet and mobile devices

• Tablet PCs becoming affordable – starting from £49, even supermarket own brands.

• 12.2 million people own one, including around 1m of those over 55 (Ofcom 2012)

• 30% of all UK web traffic from phone or tablet (ComScore – Dec 2012)

• 82% of all UK mobile phone sales are smart phones and 71% of phones purchased by over 55's in Dec 2012 smartphones

• 19% of smartphone users aged over 55 (6.1 million people)

Lasa tech stuff….

Free lasa website tools:• www.ictknowledgebase.org.uk• www.suppliersdirectory.org.uk

Free lasa publications:• Computanews bi-monthly technology newsletter

• http://storify.com/lasaict

Free technology events• A series of flagship events on topical technology issues for

the third sector. TO BE ANNOUNCED SOON

Thank You

Miles Maier – Project Manager

[email protected] 020 7426 4496

Paul Webster – Community Builder & Technology Consultant

[email protected] 020 7426 4498