November 3, 2006 Brick & Click: An Academic Library Symposium Putting it All Together: Designing a Library Website using Project Management Techniques Katherine E. Pitcher Reference/Instruction & Web Development Librarian Milne Library SUNY Geneseo Geneseo, New York
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November 3, 2006 Brick & Click: An Academic Library Symposium
Putting it All Together:Designing a Library Website using Project Management
Techniques
Katherine E. PitcherReference/Instruction & Web Development Librarian
Milne LibrarySUNY Geneseo
Geneseo, New York
November 3, 2006 Brick & Click: An Academic Library Symposium
Abstract
Using project management techniques to organize and plan a large-scale redesign of their library website.The presenter will show how these techniques were used to manage a complex web project and how project planning and workflow can be used effectively in a library setting.
November 3, 2006 Brick & Click: An Academic Library Symposium
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage OneProject Clarification
Why? of project planning Discovery stage Gather information Ask questions of your stakeholders Analyze other library websites Identify needs Determine overall goals & objectives
(write these down in a document!)
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage TwoSolution definition
How? of project planning What requirements must you meet?
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage ThreeProject specification
What? of project planning what you have to deliver how you are going to do it with what resources by when
November 3, 2006 Brick & Click: An Academic Library Symposium
Project Communication
Write your communication brief Email Listserv Project website or blog Regular updates to your stakeholders Meeting minutes
Project blog
Email
November 3, 2006 Brick & Click: An Academic Library Symposium
Phase IIProduction Content Design and construction Testing and launch
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage FourContent
Form a separate subcommittee to deal with content
Do a content inventory of existing content on website (what do you want to keep? discard?)
Develop a content delivery plan
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage FiveDesign and construction
Form separate subcommittees to deal with design and functionality issues
Prototyping Recommendations sent to all librarians
for comment & feedback Works closely with content
subcommittee
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage SixTesting
Develop a quality control plan “bug-tracking” Designate someone, but this may fall to
project manager QC Cycle
November 3, 2006 Brick & Click: An Academic Library Symposium
Quality Control Cycle
Tester tests
website
Tester finds error
Tester reports
error
Error fixed
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage SixLaunch
Develop plan for launch day: What files need to be moved? How are you launching? When are you launching? Who needs to be notified?
Launch Day
November 3, 2006 Brick & Click: An Academic Library Symposium
Phase IIIMaintenance
Maintenance Ongoing and eternal
November 3, 2006 Brick & Click: An Academic Library Symposium
Stage SevenMaintenance
Develop a maintenance plan Who will be responsible for changes and
updates? When & how often will it be updated? How will changes be made? What areas of the website need
maintaining?
November 3, 2006 Brick & Click: An Academic Library Symposium
Phase IVEvaluation Review and evaluation Ongoing assessment Use a survey tool to gather feedback
from users Conduct usability testing
Stage EightReview and Evaluation
Ongoing assessment
November 3, 2006 Brick & Click: An Academic Library Symposium
Dos and Don’ts
Do make sure you have key players involved
Don’t set up unnecessary meetings “just” to have them
Do communicate with your team members regularly and follow-up after meetings
Don’t forget to get buy-in from stakeholders (administration, librarians, staff, etc.)
Do ask questions!
New Milne Library Website
Library School Reunion Website
Recommended Resources:
Friedlein, Ashley. Web Project Management: delivering successful commercial web sites. San Francisco, CA: Morgan Kaufmann Publishers, 2001.
Goto, Kelly and Emily Cotler. Web Redesign 2.0: workflow that works. Berkeley, CA: New Riders Press, 2005.
Contact Me:Katherine E. PitcherReference/Instruction & Web Development
Librarian
SUNY GeneseoMilne Library, Room 201a1 College CircleGeneseo, New York 14454(585) [email protected]://www.geneseo.edu/~pitcher