Dos business presentation

OVERVIEW OF DYNAMIC OUTSOURCING SERVICES (“DOS”) AND

ITS BUSINESS SOLUTIONS

• Dynamic Outsourcing Services (DOS) is one of Cambodia’s fastest growing businesses in the outsourcing market and is proud to build upon Cambodia's growing Services Industry.

• DOS was founded by Mr. Dana Vadhana Sreng, a former Head of Customer Operations for a leading telecommunication provider in Cambodia. Mr Sreng has brought together a highly skilled team of telesales/telemarketing and customer relationship professionals with many years of combined experience in sales and customer service.

• DOS offers many outsourcing services including:-

• Cambodia is not only cost-effective, but it also provides a high level of productivity and quality of work. Furthermore, the people have many language capabilities covering English, Chinese, Japanese, Korean, Vietnamese, Thai, and French.

About Dynamic Outsourcing Services

In-Bound Calling

Out-Bound Calling

Market Research & Surveys

Data Entry

ImageScanning

Training Services

Directory Services

Help Desk & Tech

Support

Collection Services

Call Centre

Solutions

1. Call Center Services (Inbound/Outbound)2. Data Entry and Scanning3. Training Services4. E-Training Services 5. Call Center Solutions6. IT Services7. Directory Services

Our Group Services

1. Call Center Services

With highly experienced and professional skills we offer call center outsourcing services both inbound and outbound as below services:

₋ Customer Care ₋ Market Research ₋ Telesales & Telemarketing ₋ Back Office Administration ₋ Help Desk Outsourcing, Remote Technical Support ₋ Collection Services

2. Data Entry /Processing/Scanning Services Our operators have many years of experience in their specific fields which include:

Data Entry Services• Single Entry and Double Entry• Online Data Entry• Offline Data Entry• Copy Paste Services• Web Research

Data Processing Services• Form Processing• Data Conversion• Check Processing• Insurance Claim Entry• Insurance Claim Processing

Image Processing Services• Scan and Index• Scan from /to Microfilm• Image cropping, resize• Image Processing• OCR and OCR Clean Up• HTML/ML/File/Data & Media Conversion Book Conversion • Convert hard copy to e-Book • Convert from image to e-book • Design page layout for reprint • Bookmark

3. Training Services

Dynamic Outsourcing Services offers call center training services to management and staff on:

1. Quality Customer Services 2. Effective telephone communication 3. Effective Telesales agent4. Escalation procedure5. Data Management7. Reporting8. Support

4. e-Training Services In today’s world, online e-training is a valuable asset to any organization. It is cost-effective and allows for continuous and updated education. It is proven to enhance productivity with employees and assists to develop knowledge and motivation in employees to build a successful business.

DOS in association with its Australian partners is pleased to offer TEAMS: (Training Evaluation Audit Management Software) that has been developed to provide organizations with an online Learning management System (“LMS”).What is TEAMS?

online training material Provides organizations with cutting edge software that allows a web based

e-learning platform that is compatible with I-Pads, touch screens, I-phones and current day browsers.

The platform provides high-quality, engaging, interactive multimedia presentations and courseware for certification and standards-based learning.

It is tailored as we take YOUR company training material and incorporate it into the web based LMS platform.

Our marketing studio can help you develop customized online training material.

5. Call Center Solutions

Dynamic Outsourcing Services offers complete call center solutions from start up to growth solutions.

1. Call Center Assessment 2. Hardware Supply and Installation 3. Software Installation 4. Call System Installation and Configuration 5. Staff Training6. Data Management7. Reporting8. Support

6. IT Services Dynamic Outsourcing Services offers IT services to all industries and government department both local and international :

1. Site Assessment and Flow plan 2. Hardware supplies3. Network Architecture/ Installation/Connection4. Network Infrastructure Solutions and Support 5. DNS Name Servers 6. DHCP Servers 7. Web Servers 8. E-mail Servers 9. Proxy Servers 10.File/Print Servers 11.Directory Servers 12.Authentication 13.Server Data Backups 14.New Software Installation

7. Directory Services

Our dedicated team of agents have received extensive customer service training and are equipped to handle a diverse customer base and assist with a variety of customer needs and requests, including:

Directory Assistance (DA) - Customers can reach Directory Assistance agents by dialing 1200 and receive a local government and business listing.

Enhanced Directory Assistance (EDA) - Customers can reach Enhanced Directory Assistance agents 1200, receive business category and information services such as movie listings, weather reports and forecasts, and point to point driving directions.

Advisory Service – Customer can get connected, through Dynamic Outsourcing Services, to Advisory Service Bureau on various matter including government and non-government organizations.

DOS Accomplishments:

•In the past eight months, we have provided ongoing outbound telesales activities, for one of the leading telecom company, to more than 500,000 customers with approx 50% effective call rate of which approx $450,000 sales have been converted. •We have also made approx 900,000 telemarketing calls and 360,000 shorts projects calls (for the same telecom company) resulting in a positive outcome, including higher customer retention rate.

•We have helped one of the leading banks set up an in-house call centre, including staff training.

•Built an effective management team with industry experience.

•Set up premises and technology.

•Established a program, providing a three month internship for university graduates and NGO vocational training center students, including people with disabilities.

Why Select DOSBusiness Benefit Social Benefit

• Help clients focus on core business• Improve standard services with quality

systems based on ISO• Cost savings • Time savings• Experienced staff • Scalability• Flexibility• Best technical support • Share risk• Management capacity• Technology know-how

• Jobs for under privilege people– Disable persons– Poor students from rural areas

• Equality opportunity job• Training opportunity for young

people• By creating multiple employment

opportunity, DOS is contributing to economic development and poverty reduction

Also benefit from our key resources and Cambodia business Network

Corporate Social ResponsibilityA unique aspect of the DOS business is that it is a supporter to recruit people with disabilities. Sreng Dana, CEO of DOS, firmly believes in equal opportunities for everyone and sees DOS as the perfect way for those who are either handicapped or financially disadvantaged to join the workforce and provide them with a more sustainable future.

At present approximately 20% of DOS workforce have some form of disability, yet not effecting their ability to perform their role. DOS also employs students who are from poorer rural/provincial communities.

Quality• We have a skilled professional team, equipped with reliable support

systems to carry out all types of BPO activities. Our Quality Management System ensures standard performance that is equivalence to International Standard ISO 9001:2000.

Confidentiality• Internal codes of conduct, agreement with our staff and monitoring systems

ensures that all processes and information is kept confidential.Security• DOS uses secure communications to transfer all information and all data is

encrypted. We use a variety of security technologies and procedures to help protect information from unauthorized access, use, and disclosure. For example, we have security log in/out protocols, firewalls, limited printing by authority, limited system access by authority, and facilities located in controlled location.

Price • Our competitive price for high quality and reliable services is best in the

region.

Your concerns are our concerns

(There are more people with disabilities not included in this photo)

Thank You Contact:

092-222-168E-mail: [email protected]

www.dynamic168.comOffice: #23 KT Tower Suite 703, St. 112, Phsa Depo, Toulkork

Phnom Penh, Cambodia