DOCUMENT RESUME ED 332 684 - ERIC · William R. Hewlett, co-founder of Hewlett-Packard Company, addressed the critical shortage of manufacturing engineers at the 1986 M.I.T. commencement

DOCUMENT RESUME

ED 332 684 IR 015 001

AUTHOR Baldwin, Lionel V.TITLE Initiate Instruction in Manufacturing Systems

Engineering by Industrial and Government Experts overNTU Satellite Network.

INSTITUTION National Technological Univ., Fort Collins, CO.SPONS AGENCY Fund for the Improvement of Postsecondary Education

(ED), Washington, DC.PUB DATE 89

CONTRACT GOO-8730509-88NOTE 128p.

PUB TYPE Reports - Descriptive (141)

EDRS PRICE MF01/PC06 Plus Postage.DESCRIPTORS Communications Satellites; Course Descriptions;

*Distance Education; *Educational Television;*Engineering Education; Instructional Innovation;*Learning Modules; Postsecondary Education;Professional Continuing Education; *Teleconferencing;*Videotape Recordings

ABSTRACTBased on the assumption that there is a need for

advanced education among both new graduates of programs formanufacturing engineers and currently practicing engineers, aNational Technological University (NTU) project producedinstructional modules on manufacturing engineering topics developedby industrial, government, consulting, and academic experts. Thelearning modules were presented live and interactively via the NTUsatellite network. A set of computer-produced visuals accompaniedeach module, and videotapes were made so that instruction can beedited and/or reused at a later date. The narrative report on thisproject provides an overview of the project as well as discussions ofits purpose, its background and ori-ins, and its results.Universities participating in the NTU network are listed as are theNTU network sponsoring sites. A complete list of more than 80 coursetopics and dates of presentation is also provided together with aparticipation summary. Appended materials, which make up the majorpart of the report, contain descriptive information about individualcourses, including the presenter(s) and the schedule for livesatellite broadcasts. (DB)

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Reproductions supplied by EDRS are the best that can be madefrom the original document.

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Cv

Project Title:

U-S. DEPARTMENT OF EDUCATIONOf lc. ot ECtucatronaI Research end Improvement

EDUCATIONAL RESOURCES INFORMATIONCENTE R (ERIC)

o Th.s 00Cument NIS been reproduced asrece4ved from M. Dersor, Orgarr.lifonOriginatIng 1Athnor changes have peen made to .mprOvereproduCt ion Quality

Points Of weer or opanons staled .n Ih.s do( u^lent ijo nOt neCesbardy represent QffiçIIOE RI DOlotton or 00c,,

Initiate Instruction inManufacturing Systems Engineeringby Industrial and Government ExpertsOver NTU Satellite Network

Grant No.: GOO-8730509-88

Project Dates:

Grant Award:

Grantee:

Project Director:

Executive Summary:

Starting Date: September 15, 1987Ending Date: September 14, 1989Number of Months: 24

Year 1 $ 51,1(X)

Year 2 $ 51 100

Total $ 102,2(X)

National Technological University7(X) Centre AvenueFt. Collins, CO 80526

Lionel V. Baldwin303-484-605()303-484-0668 (FAX)

National Teelnological University700 Centre AvenueFort Collins, CO 80526303-484-0668 (FAX)303-484-6050

Manufacturing is very important to the nation's economic health. The U.S. lags in investingin the new technologies employed successfully by our global competitors. Part of the problem is alack of rnanufacturing engineers with appropriate advanced educations. The need is for both newgraduates with modem manufacturing educations, and updating the current engineeringworkforce.

This F1PSE grant enabled NTU to develop modules of instruction on manufacturingengineering topics by industrial, government, consulting and academic experts. These live,interactive satellite teleconferences addressed both groups and were clearly successful in reachingthe working engineers. The methodology developed during this grant should be adaptable toother disciplines where there is a strong need for technological innovation. Additional incentives,however, appear to be necessary to encourage faculty to widely adopt these videotaped modulesinto the on-campus curriculum.

BEST COPY AVAILABLE

Arizona State University Michigan Technological Univetab, University of Alaska University of Massachusetts

Boston University. North Carolina State University Unisersity of Arizona University of Minnesota

Colorado State University Northeastern University University of Florida University of Missouri-Rona

Georgia Institute of Technology Oklahoma State University Uniyersity of Idaho University of Notre Dame

GMI Engr. & Mgt !ma Purdue University I.noiersity of Illinois-Urbana University of South Carolina

Illinois Institute of Technology Rensselaer Polytechnic Institute Untscrsit oi Kentucky University of Washington

Iova State University. Southern Methodist Unicersits University of Maryland University of Wisconsin-Madison

Project Overview:

National Technological University (NTU) represents a graduate education consortium that links the

campuses of 29 major research universities through a nationwide telecommunications system with over 65

industrial and government agency sponsors. Four channels of interactive color television, each with two-

way audio capability, are operated 24 hours each workday. Graduate instruction in five engineering

disciplines plus computer science and management of technology is broadcast from the universities and

four corporate facilities. Over 10,000 hours of advanced instruction were provided in 1988-89 to technical

professionals who participate at their places of work, over 270 locations nationwide. The terrestrial

equipment of the current network is conservatively valued in excess of $35 million; the space segment

consists of a long-term lease of transponders 5 and 8 on GSTAR-1, a Ku-band satellite. The cooperative

commitments of the universities, industrial and government sponsors provides a unique system for

innovation in graduate education of technical professionals.

The university consortium sought FIPSE suppirt to employ this satellite-based network to provide

instruction not only by university faculty, but also by leading industrial and government experts in

manufacturing systems engineering. Manufacturing acounts for over 70 percent of the U.S. wealth

producing activities, but our engineering schools nave neglected this discipline for over 30 years. Many

believe that this lack contributes to the decline in U.S. competitiveness.

At least 17 major studies of tne crisis in US. competitiveness in recent years have urged the following

actions: spur technological innovation by increasing applied research and development; forge bonds

between industry and academia; increase the number of graduates in engineering and science, particularly

manufacturing systems engineering.

Linkages are particularly critical to manufacturing systems engineering (MSE). Leading faculty are in

short suppl.y. Few campuses have the range of talent necessary for a comprehensive program. The NTU

network has be6-un what promises to be a revolution in providing rapid access to research results as well as

high quality, economical graduate education.

Over the two year period of the FIPSE grant, NTU developed a self-supporting method to produce

modular course segments. Each module is on a coherent topic taught by a leading expert from industry,

government, consulting or academia. The instruction is presented live and interactively over the NTU

network. A complete set of computer-produced visuals accompanies each module. Videotapes are made so

that the instruction can be edited and/or reused at a later date.

Evaluations of these presentations in MSE by industrial practitioners varied from program to

program, but were generally in the good-to-excellent range. Attendance charts show a marked increase

over the two year period.

An unresolved problem is how to get more university faculty to participate in these programs, and to

use the modules in on-campus instruction. NTU staff with the cooperation of the deans of engineering at

the 29 participating universities, plans to continue efforts to enlarge faculty adoptions.

The outcome of this project was not only the initiation of instruction in manufacturing systems

engineering by industrial and government experts over the NTU satellite network, but also the

development of a process to produce modular instruction of high quality in a self supporting manner and

the field testing of these modules on a large scale by practitioners. The procedures should prove useful in

fields other than MSE. In fact, NTU plans a follow-up project in the area of software engineering.

purpose:

In the last decade, the U.S. lost jobs to foreign manufacturers at alarming rates. First to erode was

U.S. dominance in steel, automobiles, machine tools and other heavy manufacturing. Even more unsettling,

we now are experiencing serious slippage in high technology segments such as semi-conductor fabrication,

consumer electronics, advanced computer ard communications equipment where the U.S. traditionally is

not challeng

America ranks next to the bottom among 13 leading industrialized nations in productivity

growth, and this lag in productivity is clearly a culprit in America's declining competitiveness. Economists

agree, however, that the U.S. has the lead in technological progress, a strong componentof productivity

growths. Though the U.S. leads in initial product inventions, it is Japan that wins for bringing down costs

and improving quality in the manufacturing stage. This is a critical breakdown for America.

Manufacturing matters mightily to the wealth and power of the U.S. and our ability to sustain an

open society. Some economists point to the decline in manufacturingemployment from 50 percent of all

jobs in 1950 to 20 percent today, and the increase in service jobs to 70 percent of all employment as an

economic progression. In their recent book,1 however, the leaders of the Berkeley Roundtable in

International Economy argue that "relying on a shift to services or high technology is irresponsible analysis

and perverse policy. At the heart of our argument is a notion we cAl 'direct linkage': many service jobs are

tightly tied to manufacturing. Lose manufacturing and you will lose not develop those highwage

services. Nor is the relationship between high tech and manufacturing, like that between services and

manufacturing, a simple case of evolutionary succession. High tech is intimately tied to manufacturing."

Cohen and Zysman conclude that, "If the United States wants to stay on top or even high up we

can't just shift out of manufacturing and into services. Nor can we establish a long-term preserve around

traditional blue-collar jobs and outmoded plants. If the United States is to remain a wealthy and powerful

economy, American manufazturing must automate, not emigrate. Moreover, it must automate in ways that

build flexibility through the imaginative use of skilled labor. In a world in which technology migrates

rapidly and financial services are global, the skills of our workforce and the talents of our managers together

will be our central resource."

John F. Welch, Jr., CEO of General Electric, asks, 'Why should anyone who is not directly involved in

manufacturing or who competes only domestically care how the Caterpillars or General Electrics or

Motorolas fare in world markets? Those who do not care ignore the linkages between services and

manufacturing and unfortunately it's one that's often ignored in America today. GE Services businesses

are healthy, profitable, and growing. Yet their success is clearly linked to and dependent upon

manufacturing industries both inside our company and out. As far as our experience goes, the linkage

between services and manufacturing if not always apparent - is always real."

1) Stephen S. Cohen and John Zysman, Manufacturing Matters: The Myth of a Post-industrial Economy, Basic Books, Inc., 1987.

-2--4

Manufacturing accounts for about 70 percent of the wealth-producing activities in the U.S., but U.S.

productivity in manufa, 'Airing has been essentially stagnant for the last four years. Growth in U.S.

productivity lags far behind that of our foreign competitors. The reasor :or stagnation is a reluctance to

apply the latest technology. A shortage of manufacturing engineers with advanced educations is viewed

by the National Academy of Engineering and others as a critical factor. There simply is not the skilled

talent to "create, apply and protect technology. Innovation spurs new industries and revives mature ones.

Technological advances lead to improved productivity, an essential ingredient for OUT standard of living."

This solutioncreate technology and improve productivityis urged by the President's Commission on

Industrial Competitiveness which was quoted above.

William R. Hewlett, co-founder of Hewlett-Packard Company, addressed the critical shortage of

manufacturing engineers at the 1986 M.I.T. commencement as follows: 'This challenge is clearly defined by

the findings of the President's commission. Modern technology must be used te improve productivity. We

need the same creative effort in the production process that we now lavish on the development phase.

The universities have a real responsibility to provide a theoretical base for quality and efficiency in the

manufacturing process."

U.S. universities have neglected manufacturing systems engineering (MSE) for over 30 years. What is

manufacturing systems engineering? One need only study the manufacturing operations performed by

major automobile companies, General Electric, McDonnell-Douglas and others to realize the importance of a

curriculum dealing with Manufacturing Systems Engineering. This liscipline concentrates on subjects in

Computer-Aided Engineering (CAE), Control Systems for Automation, Robotics, Artificial Intelligence,

Inventory Management and the Automated Assembly Process to name a few. For the United States to

remain competitive in the manufacturing arena, American engineers must have a firm understanding of the

methods and processes necessary to utilize todays technology to produce quality products at an economical

cost. In 1967 there was a study done by Arthur D. Little to determine whether MSE could be an academic

discipline. At the fime, there were only two programs in the country that led to manufacturing engineering

degrees. Today, there are only a few more programs in manufacturing engineering - a lot of courses

scattered at 240 engineering colleges, but only a few complete programs. No reason for this neglect is

known, but it is a fact.

But, can't the universities be geared up to meet the challenge? According to Robert M. Anderson,

General Electric Manager of Technical Education: "No, because our university system simply cannot handle

the rate at which new technologies are impacting American business. And, even if we could afford to take

that approach, in the end it would still be somewhat suspect." Anderson explained: "I think that approach

is irresponsible to the existing workforce. What do we do, for example, with all the existing, experienced

engineen? The only solution that makes any sense is to look at the existing engineering workforce and

be more creative about providing retraining opportunities for the new technologies."

According to a new report by Work in America Insfitute (WAD, the rapidly accelerating pace of

technological change in large organizations calls for a "new, more dynamic corporate training strategy one

that anticipates new technologies far in advance and helps employees develop skills, not only for todays

technology, but for tomorrow's and the day after's. If training programs grow directly out of the business

plan, then training becomes as vital as R&D, or equipment maintenance, or capital investment in new

technology which, in fact, it is," said Jerome M. Roscow, President of the WAL 'The question ceases to be,

How much is the right amount to spend on training? and becomes, How much will it cost to acquire the

necessary skills?"

A major consortium of universities (Table 1) is using modern satellite telecommunications to provide

a linkage between acaderne and the manufacturing engineering workforce. With FIPSE support, a two-year

pilot program shared the best instructional resources of 29 coIleges and provided leading-edge courses and

seminars to working engineers at their job sites. But even more important for the accelerated development

of new curricula at colltges, key industrial and government experts provided instruction via the satellite

network to all U.S. colleges which have an interest in these special services.

This FIPSE project provided federal support for an innovative partnership between 29 universities

and 60 corporations and 5 government agencies. The three-way partnership accelerated reforms in graduate

engineering education and encouraged cooperation in the educaiional use of satellite telecommunications

for national concerns. This partnership concept has been widely endorsed by industryIcademia, and

professional societies.

The basic organizational structure of NTU is well suited to the tasks. The FIPSE Project Director

decided to address the two issues outlined above simultaneously. That is, instruction in the new MSE

technologies and methods would be addressed to the current engineering workforce (Anderson's

imperative), and also made available to faculty for on campus curricula development. This decision led to a

modular design on specific sub-topics, rather than full-length, credit course development.

Background and Origins:

The National Technological University (NTU) was established in Colorado as a non-profit, private

educational corporation in January, 1984. NTU was created to award masters degrees in selected fields

including manufacturing systems engineering (MSE). The academic programs feature approved courses of

instniction offered by its 29 universities. By using advanced instructional television and satellite technology

to deliver academic programs, students nationwide do not need to leave the workplace to participate in the

programs. Each participating university evaluates and records grades for students completing its courses.

The student records are transferred by the participating university to the NTU Registrar at the end of each

term.

During the two year period of this project, NTU added 5 participating universities which brings the

NTU faculty pool to about 25 percent of the U.S. total. Thirteen new uplinks were installed over the two

years.

Each NTU site is operated by a sponsoring organization (i.e., the rompany employing the student)

following guidelines provided by NTU. The courses are rigorous, but provide a convenient and flexible

alternative to campus study.

Each university provides courses taught by the best teachers of its faculty. Top faculty teaching for

NTU via the network is the key to the consortium's success. By means of NTU, outstanding instructors

selected from the regional ITV system now have a national impact.

TABLE 1: NTU PARTICIPATING UNIVERSITIES

Full TimeNTU Engineering ITV Network TVCode Participating University Faculty Classrooms Uplink Studios

W Arizona State University 165 4 Yes 4

V Boston University 73 3 Yes 1

H Colorado State University 101 7 Yes 1

J Georgia Institute of Technology 322 5 yes 1

0 GM! Engineering ge Management Inst. 70 2 Yes 2

K Illinois Institute of Technology 72 8 yes 0

U Iowa State University 279 2 Yes 2

I Michigan Tech. University 141 2 9/15/90 2

P North Carolina State University 209 4 Yes 2

F Northeastern University 110 4 yes 1

0 Oklahoma State Uni,,ersity 91 2 Yes 2

M Purdue University 280 3 Yes 2

Z Rensselaer Polytechnic Institute 160 1 yes 0

N Southern Methodist University 43 4 yes 4

G University of Alaska 22 2 Yes 2

E University of Arizona 171 2 yes 2

R University of Florida 237 3 yes 2

S University of Idaho 78 2 Yes 1

Q Univ. of Illinois 0 Urbana-Champaign 430 2 Yes 0

L University of Kentucky 116 1 yes 1

B University of Maryland 160 4 Yes 1

A University of Massachusetts 119 2 yes 2

C University of Minnesota 201 3 Yes 3

T University of Missouri-Rolla 176 2 Yes 0

0 University of Notre Dame 76 0 yes 1

D University of South Carolina 55 3 Yes 6

0 University of Southern California 160 4 Yes 1

Y University of Washington 209 2 Yes 1

Z University of Wisconsin-Madison 204 1 yes 2

4,530 84 28 49

SPONSORING COMPANY UPLINKS AND STUDIOS

Eastman-Kodak CompanyHewlett-Packard CompanyMotorola, Inc.NCR Corporation

participate only in non-credit programs

Rochester, NYPalo Alto, CASchaumburg, ILDayton, OH

NTU began regular satellite delivery of advanced technical education in August, 1985. During 1988-89, NTU offered more than 10,000 hours of academic credit instruction. The network is also providing over1,000 hours each year of non-credit, state-of-the-art programming. The service operates on GSTAR-1 with

two modern Ku-band transponders which broadcasts four channels of full-motion, color video throughoutthe day and evening each workday. This two channels per transponder is a broadcasting first.

Each university has made a contractual commitment with NTU and each has also made a significantfinancial commitment. For example, each ITV classroom costs at least $100,000 for equipment, so these

special facilities are valued at least at $8,400,000. TV studios are $500,000 investments, so 49 have a value of$24,500,000. Each uplink costs in excess of $150,000 installed, so this set of NTU satellite equipment

represents over $4,250,000 of investment today. The technical staff to operate the ITV systems is an annualoperating expense of over $130,000 at each school. Clearly, the NTU consortium represents a workingrelationship which is strongly supported at each participating university.

Appendix A is a diagram of the winter quarter/spring semester broadcast schedule for 1990. Note theopen times which are available for occasional recitation periods for the courses delivered during theevening. The letter suffix on the course number indicates the originating school as shown on Table 1. Forexample, on Channel D at 7:45 a.m. Eastern Time each Monday, University of Massachusetts (A) is offering

a graduate class in "Control System Design", numbered CT 711-A. This is a live broadcast at the instant thiscourse is taught to campus students.

The NTU liv system employs the best available methodology which has evolved over the past twodecades at the participating universities and other schools. However, the three-hour time zone differencebetween the east and west coasts, along with both schools and customers in each of the four zones meansthat NTIJ must increase the communications opportunities for teachers and students outside of classroomperiods. An IBM funded project is now underway with new computer technology to enhance electronicmail and computer conferencing service as a supplement to telephone interaction. Each instructor also has atelephone answering device so questions can be called in at any time and these are answered in the nextclass period.

Each receiving or downlink site is equipped by the sponsoring organization with a TV receive-onlystation (TVRO). These installations generally cost about $12,000 and consist of a 3.6 meter antenna or dish(or larger in some areas) with surface tolerance sufficient for Ku-band reception, plus two low-noiseamplifiers or block downconverters and two turnable video/audio demodulators or receivers. Colormonitors and several programmable 1/2-inch VHS recorder/players complete the receiving stationequipment which is often located in small, multi-purpose conference rooms at the corporate sites. Over 270sites are now participating in the NTU program (Table 2) which is an increase of 170 over the two yearperiod of this project.

8

Advanced Micro Devices, Inc.Austin. TX

San Antonio, TXG Communication Systems

Phoenix. AZAir Products and Chemicals, Inc.

Allentown. PAALCOA

Alcoa, TNAlcoa Center. PADavenport, IAPittsburgh, PARockdale, TX

Allied Signal Aerospace CompanyKansas City. MOSouth Bend, IN

Analog Devices, Inc.Greensboro. NC

Armco, Inc.Ashland, KY

AtmelColorado Springs, CO

AT & TAllentown, PAGolden, COHopewell, NJLisle, ILLittle Rock, ARMesquite, TXMiddletown, NI

411Norcross, GANorth Andover, MAPhoenix, AZPleasanton, CAReading, PAShreveport, LASkokie, ILUnion, NJWestminster. CO

The BDM CorporationAlbuquerque, NM

BellcorePiscataway, NJ

Boeing Aerospace CompanySeattle, WA

Boeing Military Airplane Co.Wichita, KS

Booz-Mien & Hamilton, Inc.Bethesda, MD

Bull HN Info. Systems, Inc.Billerica, MAPhoenix, AZ

Burk Industries, Inc.Lancaster. Pa

College Center for tbe Finger I ,akesCornin& NY

CTS CorporatiosBerm, IN

4 Dallas-Based Info. Management Co.Plsno, TXSouthfield, MI

TABLE 2: NTU Network Sponsoring Sites

Deere & CompanyMoline, IL

Department of DefenseGriffis AFB. NYNaval Air Development Center

Wermimter, PANaval Avionics Center

Indimapolis, INNaval Research Laboratory

Orlando. FLWashington, DC

Naval Weepors Support CenterCrane, IN

U.S. Army (ARDEC)Pica inny Arsenal. NJ

U.S. Army Engineer DistriCtRock Island,

U.S. Army Intellgence Ctr & SchoolFort Huachuca, AZ

Department of brewLawratce Livermore National Lab.

Livermore. CALos Alamos National Laboratory

Los Alamos, NMSandia National Laboratories

Albuquerque. NMLivermore, CA

Digital Communications Amide's, Inc.Alpharetta, GA

Digital Equipment CorporationAndover. MAAugusta, MEBoxboro. MAColorado Springs, COCupertino, CAGreenville, SCHudson, MALittleton, MAMarlborough, MAMaynard, MANashua, NHShrewsbury, MASouth Burlington. VTStow, MATempe, AZTewksbury. MA

Eastman Kodak CompanyKingsport, TNRochester. NYWindsor, CO

E.I. du Poet de Nemours & CompanyDeepwater, NJMemphis, TNNewark. DEOrange, ixPerlin. NJWilmington, DE

General Dynamics CorporationEast Camden, AR

Cesare! Electric CompanyBridgeport, crCincinnati. OHDaytona Beach, FLErie, PAFlorence, SCLynchburg, VALynn, MANorth Clerencion, VTPlainville, CTSchenectady. NY (2 sites)Utica, NYWilmington, NC

Gena.-al Instrument CorporationHatboro. PAHicksville, NYHunt Valley, MDNogales, AZSan Diego, CA

Georgia Tech. Research InstituteMacon, GA

Glenayre ElectronksQuincY, IL

GTE CorporationMcLean, VASan Angelo. TXWaltham, MA

Harris CorporationQuincy. IL

Hewlett-Packard CompanyAndover, MAAvondale, PABoise, IDColorado Springs. CO (3 Sites)Corvallis. ORCupenino, CADearborn, MIEverett, WAFort Collins, COGreeley, COLoveland, COMcMinnville, ORMotmtain View. CA (2 Sites)Palo Alto, CA (5 Sites)Rockaway, NJRohnert Park, CARoseville. CASan Diego, CASan Jose, CA (2 Sites)Santa Clara, CASanta Ross, CASpokane, WASunnyvale, CAVancouvee, WAWaltham, MA

Honeywell, I.Brooklyn Park, MNClammier, FLDenver. COEdina. MNEverett, WAFreeport. ILGlendale, AZGolden Valley, MN (2 Sites)Hopkins. MNMinneapolis, MN (2 Sites)Phoenix. AZYork, PA

IBM CorporationBoca Raton, FLBoulder. COBromont, Quebec, CanadaEndicott, NYEssex Junction, VTFishkill, NYGaithersburg. MD -

Houston. TXKingston, NYOwego. NYPoughkeepsie, NYResearch Triangle Park, NCRoanoke, TXSan Jose, CA (2 Sites)Thornwood, NYTucson, AZ

Illinois Institute of TechnologyChicago. IL

Industrial Management CouncilRochester, NY

Industry Education Council of Santa Clara*County

San Jose. CAIntel Corporation

Chandler, AZFolsom. CAHillsboro, ORRio Rancho. NMSanta Clan, CA

IOMEGA CorporationRoy, UT

Kerr-McGee CorporationOklahoma City, OK

Lawrence Livermore National LaboratoryLivermore, CA

Los Alamos National LaboratoryLos Alamos. NM

Magnavox Government & IndustrialElevtronks Company

Ashburn. VAFort Wayne. IN

Martin Marietta CorporationBethesda, MDDeaver. CONew Orleans, LAOakridge. TNPiketon. OH

Mason & HangerAmarillo, TX

4110McDonnell Aircraft Company

St. Louis, MO

Mend Data Ceatral, Inc.Miamisburg, OH

Microchip Technology, Inc.Chandlar. AZ

Micron Technotogy, Inc.Boise, ID

& CompanySpartaribmg, SC

Mine Safety & Health AdministrationTriadeiphia, WV

The MITRE CorporationBedford, MAMcLean, VA

Motorola, Inc.Arcade, NYArlington Heights. ILAustin, TXFort Wirth, TXNorthbrook, ILSchaumburg, ILSeguin, TX

NASAGreenbelt. MDHampton. VAWallops, VA

National Semiconductor CorporationPuyallup, WASanta Clara, CASouth Portland. METucson, AZWest Jordan, UT

NCR CorporationCambridge. OHColorado Springs, CODayton. OH (2 Sites)Fort Collins, COHauppage, NYIthaca, NYLake Mary, FLLiberty, SCMiamisburg, OHNorcross, GASan Diego, CA (2 Sites)Saint Paul. MNWaterloo, Ontario, CanadaWest Columbia, SCWichita, KS (2 Sites)

Pacific BelPasadena, CASacramento. CASan Diego, CASan Ramon, CATustin, CA

Perkin-Eimer CorporationNorwalk. Cr

Polaroid CorporadonCambridge, MANew Bedford. MA

Rockwell International CorporationCedar Rapids, IA

SRI David Sarno!! Research CenterPrinceton, NJ

Soothers NJ Ter& CceetattliaBrick Campuser

Brick NJCherry Hills Industrial Site

Cherry Hills, NJFAA Technical Center

Atlantic City, NJPSE & G. Nuclear Training Center

Salem, NJTektronix Consolidated

Beaverton, ORGrass Valley, CAWilsonville, OR

Texas Instruments, Inc.Abilene, TXColorado Springs, CODallas, TX (2 Sites)Lubbock, TXSherman, TXTemple, TX

3M CompanyHutchinson, MNSt. Paul, MN

The Travelers Insurance CompanyHartford, CT

U.S. Bureau of MinesPittsburgh. PA

U.S. GOVernfilent AgencyWashington. DC

U.S. WEST Advanced Tech., Inc.Englewood, CO

VItacons CorporationMountain ViCw. CA

Whirlpool CorporationBenton Harbor. MI

Winona State University (IBM Corp.)Rocheater, MN

Xerox CorporationEl Segundo, CAWebester, NY

outy Anamurs raiuvum Dimoller U. HOP

Each enrollee is charged tuition and fees whether they register for academic credit or audit. Each

participating university sets the tuition for the instruction it provides in the NTU p-rigram. This tuition may

vary from school to school. Tuition and fees for academic courses for all but three NTU universities are $405

per semester credit hour for credit enrollees and $305 per SCH for auditors. In every instance, the employer

either pays this bill directly or reimburses the employee when the course is completed.

Enrollments grew dramatically in August 1985 when satellite delivery began. Figure 1 shows NTU

enrollments to date. Enrollments doubled during the two year project period.

FIGURE 1: NTU ENROLLMENT SUMMARY

2000 4

1800

1600

1400-1

SiJkloAf At SUMMF CH AUL) T

1200SPHr, GUAH U

1000

800

600

400

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Project Description:

Broad guidance on which modules to produce was provided by an intensive national study of

manufacturing engineering in the 21st century done by A.T. Kearney & Co. for the Society of Manufacturing

Engineers (SME). This report, Profile 21 2 noted the accelerating speed of change of technology and the

mounting pressure of global competition. Engineers will need to design for different product

characteristics, and employ more advanced technology in the manufacturing processes. Therefore, there

continues to be a need for engineers with specialized skills. But SME recommends that the brightest

engineers be trained to become operations integrators and manufacturing strategists. This is the "systems"

emphasis of MSE.

2) Detlef K. Koska and Joseph D. Romano, Profile 21 Executive Summary,"Countdown to the Future: The Manufacturing Engineer in the 21st Century",A. T. Kearney, Inc.

.9- 11

Within this broad framework, the project director sought industrial and government experts through

the university consortium, the industrial/government sponsors of NTU and the technical societies which

addresses MSE professionals.

To produce a typical 45 hour module costs about $12,000 to $15,000. NTU sought joint ventures where

NTU covered 40 percent of these costs, and the copyright owner of the intellectual property contributed 60

percent. The agreed goal was to make each module self-supporting from fees charged the students in

industry and government. The agreement calls to NTU and the pmducer to split revenue from the initial

broadcast on a 40-60 basis, in line with the cost structure. Universities were offered each module at 40

percent of regular fee to encourage on campus use.

Topic selection was, therefore, based on the joint decision of NTU and the producer that a particular

module would be sufficiently needed by the practicing manufacturing engineers to provide for a breakeven

operation. About 80 percent of the modules were, in f act, produced in the black.

Faculty could judge each module in the context of that university's on-campus curricula needs.

Videotape copies and supporting hard copy material provide the time flexibility needed to match campus

schedules to NTU broadcast schedules.

Project Results:

Table 3 lists each module produced in the 1989 grant year, together with the number of industry and

government receiving sites and the attendance reported at these sites. In addition, participation by

universities is shown in the last two columns.

Details concerning the instructors, the content of each module and the length of each module is shown

in Appendix B. Please review this material. Note that many leading authorities participated. Instructors

are overwhelming drawn for the expert ranks of industry. Note also the broad range of producers

("sponsored by") including many universities, American Society of Mechanical Engineers, Sigma Xi, and the

American Chemical Society. There is an excellent mix of mate and female instructors.

The modules developed during this project clearly met the primary objective, and by designing for

ultimate financial self sufficiency, created a more general methodology which can extend beyond the project

period in MSE, and in the future be extended to other curricula development areas such as software

engineering.

A problem area needing additional effort is to enlarge university participation, and subsequent use of

the modules in on-campus instruction. Please note, however, that MSE may be a particularly difficult field

for campuses because of low student interest. For example, Table 4 shows NTU students choose MSF at

about 20 percent the rate of other majors (MOT is new and special), or less than 5 percent of the total

admissions by major. In other words, faculty may continue to neglect MSE on campus because student

demand is low. Why low student demand if there is in fact a national shortage? Many interviews with

students and employers leads the project director to believe that the country is in a transition.

Manufacturing is still suffering from the effects of record interest rates of the 1980's. As industry recovers,

the demand for MSE graduates is likely to be clear, so student interest in the 1990's should increase.

NTU will test this hypothesis in the 1990-91 period when it applies the FIPSE techniques of module

development to software engineering where we have evidence that student demand (and industry demand)

is great.

Incidentally, Table 3 is a chronological list with the most recent modules listed first. Note that

attendance generally increases in the more recent programs. This is clear evidence that th e. modules have

developed a good reputatiln for excellence in the world of producing manufacturing engineers.

Summary and Conclusions:

The FIPSE project demonstrates that the cooperative effort of industry, government and academia

through the NTU network can be used to create high quality, state-of-the-art modules of instruction. The

methodology should be generalizable to other discipline areas, so long as the technological need for

innovation is substantial. It remains to be proven, however, that many faculty will adopt the modules so

produced for on-campus instruction. Additional incentives may be necessary.

ProgramDate

TABLE 3RELATED

Participation

Ind./Sites

No. Univ.Sites

No. Univ.Attendees

NTU MANUFACTURINGIndustry/University

No.Program Title Gov.

TOPICSSummary

No. IndJGov.Attendees

12/1-8-15/89 Finance for Non-Financial Mgrs. 28 143 1 2

12/5-6/89 Effective Tools for Facility Ping. 28 113 3 15

11/2e-0/89 Integrating the Tech. and Human 8 37 0

Elements of flexible Factory Auto.

11/17/89 Quality Engineering by Design: 32 1% 2 16

Taguchi Approach

11/16-17/89 The Manager as Leader: A Programfor Effectivn Leadership

24 69 1 3M

11/14-15/89 Cross Functional Management 36 175 2 20

11/13/89 Engineering Use of Adhesive 18 80 0 0

11/1/89 Intelligent Robotics & Mfg. 7 15 2 3

10/27/89 Vendor Certification 19 71 0 0

10/25/89 Manufacturing Intl. '88 Conference- 18 118 8 106

Highlights and Benefits to Ind.

10/24-31, Quest for Quality: An NTU 75 3495 5 88

11/7-14/89 Special Series11/14/89 Getting People to Commit to Quality 5 28 1 9

11/14/89 Total Quality Management 4 15 1 7

11/7/89 Supplier Quality Improvement as a 5 39 0 0

Purchasing Business Plan11/7/78 Engineering Quality into Product Design 8 63 1 22

11/7/89 Kaizen: An American Approach 4 18 0 0

10/31/89 Quality in Manufacturing. Let 7 53 2 28

Your Process Do Your Talking10/31/89 Higher Quality/Lower Risk in R&D 4 26 0 0

10/31/89 Six Sigma: TQC, American Style 5 37 0 0

10/24/89 Quality Improvement as a 2 16 0 0

Business Strategy10/24/89 Quality Improvement in Admin. 2 24 0 0

10/24/89 Standards in Quality and the 4 17 0 0

Malcolm Baldrige Award

10/19-20/89 Practical Tools for Functional Mgrs. 12 23 0 0

10/19-11/89 Surface Contamination and Cleaning 12 106 1 7

9/28-29/89 Indoor Air Quality 19 100 1 2

9/6-8-15/89 Simulation Analysis using Siman 8 12 1 1

8/31/89 Manufacturing Simulation 26 76 1 1

8/29/89 Application of Data Dependent Sys.in CAD & Manufacturing Design

4 5 0 0

8/25/89 Fundamentals of Ind. Ventilation 10 64 1

8/17-18/89 Project Mgmt. for the 90's 31 137 1 1

8/15-16/89 Statistical Process Control and 15 60 0 0

Applied Statistics

8/9/89 The Art of Managing People 32 150 1 5

7/28-8/4-11/89 The Write Design 23 167 0 0

8/ 2 /89 Using Statistical Process Controlfor Quality Improvements

34 161 2 5

7/27-28/89 Quality Engineering Using Robust 41 359 2 31

Design

7/12/89 Communication Skills for Success 32 126 4 17

7/20/89 Motorola's Process for Managing 119 579 6 122

Qlty. & The Malcolm Baldrige Award

JUL-DEC 1989 Performance Workplace: LeadershipTeamwork 4c Quality

12/4-41-18/89 Getting Results: The Bottom Line 78 447 3 10

11/6-13-20-27/89 Developing People 82 1290 5 76

10/9-16-23- 30/89 Commitment vs. Control in the 80 1271 3 8

Workplace9/11-18-25, Leadership through Empowermei,t 87 1338 4 24

10/2/898/7-14-21-28/89 Leadership Strategies: 76 970 4 11

7/10-17-24-31/89 Technical Professionals as Leaders: 76 776 2

An Evolving Role

6/12/89 A Day with Dr. Ed. Deming 13 733 0 0

5/26/89 Managing Mfg. Competitiveness 27 77 2

5/24/89 Peter F. Drucker Seminar 13 108 0 0

5/ 3 /89 Concurrent Engineering of IEEE Course Registration data not availableProduct and Process: A New Challenge

5/2-3/89 Forum on Global Change and Our 8 Not Avail 43 No: AvailCommon Future -Sigma Xi

5 / 2/89 Creative Alliances 12 80 1 23

4/25/89 Manufarcuring Competitivenessand Q.cality by Design

32 275 2 12

4/21/89 Making Tomorrows Polymers 8 77 0 0

4/19/89 Japanese Advanced Sensor Technology 14 58 2 11

4/14/89 Behavioral Flexibility 23 312 0 0

4/ 3/89 Needs, Possibilities and Guidelinesfor Advanced Manufacturing

42 207 5 86

41,

3/20.21-22, Technology and Management 72 2270 8 94823-24/89 Symposium3/24/89 Masters of Persuasion3/24/893/23/89

Integrity and Service AssuranceBiological and Artiicial NeuralNetworks

3/23/89 Toward the Millennium 1 6 0 03/23/89 Composite Materials3/22/89 Total Quality Management through 2 7 0 0Variability Reduction3/22/89 Why Do Managers Mismanage?3/21/89 Renewal Factor3/21/89 Data Networking: The Merging of 1 6 0 0Local Area and Wide Area Networks3/20/89 Making Work Fun3/20/89 Signal Processing with Superconductive

Circuits3/20/89 Zero Sum Solution 1 6 0 0

2/28/89 Engineering Management: 19 105 0 0Managing High Tech Professionals

2/10/89 The Strategic Manager: Planningin a Technical Environment

38 164 0 0

2/1/89 Semiconductor Processing Overview 14 117 0 0

12/13/88 Winning The Productivity Race 38 169 2 44

12/12/88 Environmental Mgrnt. to Reduce 9 34 1 1Your Corp. and Personal Liabilities

11/28/88 Reducing Corp. Risk Through ProperHazardous Waste Disposal

8 21 2 2

11/22-29, Correctly Applying Statistical 36 232 1 112/6/88 Process Control Tools

11/21/88 How to Prepare Your Firm Foran Environmental Audit

8 38 2 2

11/14/88 Managing Your Company with 19 377 0 0Tom Peters

10/28/88 Design and Synthesis of Ceramic 14 73 1 2Materials

10/7-11-13/88 Planning and Managing a CIM 19 125 1 1Initiative

10/18-19/88 Surface Contamination and Cleaning 29 178 1 3

6

TABLE 4:

ADMISSIONS STATISTICS BY MAJOR JANUARY 4. 1990

STUDENTS DEGREESSTUDENTS STUDENTS STILLADMITTED TO IN ADMISSION DENIED PREVIOUSLY

MAJOR DEGREE PROGRAMS PROCESS ADMISSION CONFERRED

COMPUTER ENGINEERING 181 36 20 14

COMPUTER SCIENCE 173 58 34 22

ELECTRICAL ENGINEERING 184 45 4 11

ENGINEERING MANAGEMENT 172 44 31 10

MANUFACTURING SYSTEMSENGINEERING 42 18 5 1

MANAGEMENT OF TECHNOLOGY 31 0 0 0

MATERIAL SCIENCE 3 5 0 0

UNSPECIFIED MAJOR 1 0 0 0

Tarim S 787 206 89 58

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Ulm Sato Hits Broadcast

Finance forNon-Financial

ManagersPresented by William Nichols, Kenneth Milani and John

Halloran

Friday, December 1, 1989Friday, December 8, 1989

Friday, December 15, 198911:00 AM - 5:00 PM Eastern Time

Channel B

Gain a thoroughunderstanding of the role of

accounting and finance in thesuccess of the business

enterprise.Managers who complete this course will be better informed

and more comfortable with the financial control and reportingof their department's operations.

(See other side for course description)

Sponsored by: University of Notre Dame

For more information, contact your site coordinator or callNTU at (303) 484-0563

William Nicholsis professor of accountancy atthe University of Notre Dame.

A i lithAIL

Kenneth Milaniis professor of accountancy atthe University of Notre Dame.

-.11116.-

ggimmildt"John Halloranis associate professor offinance at the University ofNotre Dame.

NTU Course Code:11 Advanced Technology & Management Programs MC891201B1

2k1 BEST COPY AVAILABLE

Page Two

Finance for Non-Financial ManagersDecember 1, 8 and 15, 1989

11:00 AM 5:00 PM Eastern TimeChannel B

COURSE OUTLINEThe language of business is monJy. Successfulmanagers appreciate the need to fully understandaccounting and finance. Unfortunately, in manyinstances individuals promoted to administrativepositions have never been exposed to the process ofgenerating, analyzing and utilizing accounting andfinancial reports.

Key topics that will be covered in this course are:Introduction to Basic AccountingAccounting conceptsAccounting terminologyBasic financial statementsPu bl ished annual reports

Cost Information and Decision MakingCost systemsCost behaviorDepreciationInventory cost flow assumptionCost-volume ,n,pfit analysis

Financial Statement AnalysisSources & uses of funds statementsRatio Sr trend analysisReturn on investment techniquesRatios as means of liquidity & profitabilityUses & limitations of ratio analysis

Financial PlanningOperating leverageFinancial leverageProforma statements

Operating BudgetsBudge environmentsFixed and variable budgetsAnalysis of variancesPlanning & control aspects ofbudgeting

Capital BudgetingTime value of moneyCash flow projectionAccept-reject criteriaRisk & uncertainty

2 4

COURSE OBJECTIVETo provide a thorough understanding of the role ofaccounting and finance in the success of the businessenterprise. Managers who complete this seminar willbe better informed and more comfortable with thefinancial control and reporting of their department'soperations.

INTENDED AUDIENCEThe seminar should be attended by non-financialmanagers and professionals, including: engineeringmanagers. R&D managers, career engineers andscientists, manufacturing managers, project directors,purchasing mailagers, human resource managers,marketing managers and sales managers.

COURSE MATERIALSOne set of course notes will be sent to each registeredsite to be reproduced for each student. Students willfind a hand calculator useful.

MORE ABOUT THE PROFESSORSDr. William Nicholscurrently serves on the editorial review boards of TheMichigan CPA and the Journal of Accounting Education.A CPA, he has been on leave as a visiting professor atWashington University in St. Louis and NortheasternUniversity since joining the Notre Dame faculty in1977. He has a doctorate from Florida State University.

Dr. Kenneth Milaniis a CPA whose published works center on budgeting,inventory and taxation. He has a doctorate from theUniversity of Iowa and has been on the Notre Damefaculty since 1972.

Dr. John Halloranhas a doctorate from Washington University. Hisinterests lie in the areas of financial institutions andcorporate finance. He co-authored Introduction toFinancial Management, which was published in 1984.

Live Satellite Broadcast

O Effective Tools forFacility Planning

Presented by William Wrennall, Arne Thesen and Don Schramm

Tuesday, December 5, 1989Wednesday, December 6, 1989

11 AM - 5 PM Eastern TimeChannel B

If you are a facility planner, enroll toincrease your effectiveness. If you arein a facility management position foryour business or industry, learn whatyou need to make informed decisions

about space planning consultants.

In today's facility planning and managementenvironment, you need the best tools available.

This course will:

Improve your capabilities by building on what youalready knowHelp you integrate facility planning operation withfacility management goalsAllow you to produce better plans fasterGuide you through commercially availablecomputerized approaches to facility designShow you how to assess your computer needs


Sponsored by: University of Wisconsin-Madison

For more information, contact your site coordinator or callNTU at (303) 4E14-0565

4111 NTUW Advanced Technology & Management Programs

William Wrennallis president of the LeawoodGroup in Leawood, Kansas.He holds a BSc. degree fromDurham University inEngland and an M.A. degreefrom Macquarie University inAustralia. For the past 10years he has been workingwith high-tech industries inthe areas of computer-aidedspace planning andmanagement developmen t.He is a senior member of 11Eand CASA /SME, a Fellow ofthe Institute of ManagementScience, and past president ofthe World Federation ofProductivity Science.

Arne Thesenis a professor ot industrialengineering and computersciences at the University ofWisconsin-Madison. Activein the simulation field formore than 20 years, he has aresearch program in the arcaof expert scheduling systeHe has worked withnumerous companies,including Alcoa, IBM, AT&Tand Allen-Bradley. Dr.Thesen's text, ComputerMethods in Operation Research,has been translated intoJapanese and Chinese.

Don Schrammis an architect and programdirector in the Department ofEngineering ProfessionalDevelopment, University ofWisconsin-Madison. Hewordinatescontinuingeducation programs onfacility management, the useof microcomputers forbuilding and construction,and building energy systems.

Course Code:MCS91205B1

Page Two

Effective Tools for Facility PlanningDecember 5 and 6, 1989

11 AM 5 PM Eastern TimeChannel B

Course DescriptionThe course will be divided into two major topics: spaceplanning basics (fundamentals of space planning andtechniques (or facility planning) and using computers(the role of computers in facility planning, computersimulation language and techniques, and facilitysimulation case study).

Course OutlineSpace Planning BasicsFundamentals of Space Planning

The systematic approach to facility planningPlanning/design consequencesOrganizational settingsProtect phasesPlanning, implementation and monitoring

Techniques for Facility PlanningDetermining relationshipsConverting data to requirementsFlows and patternsLayout proceduresSpace standardsIntegrating facility management with facilityplanningCase studies

Using ComputersRole of Computers in Facility Planning

Types of computer supportJustification proceduresHardware/software issuesDecision-making systemsprojectionsad jacency analysisstacking and blockingcost analysisCAD systemsspace necdsgraphic inventory2-D or 3-Das-builts

2t;

Management systemsproject managementreal estatemaintenancepersonnelSome limitationsBenefits and costs

Computer Simulation Languages and TechniquesOverview of ; valiable toolsMicro vs. mainframeSelection criteriaTime and staff requirements

Facility Simulation Case Study

Intended AudiencePersons involved in the design or management of anybuilding will benefit from this course, which is forindependent design consultants or in-house facilitymanagers. The course will meet the special needs offacility planners, ma:lagers and executves, architects,interior designers, plant engineers, industrial engineersand property managers.

Course MaterialsOne set of course notes will be sent to all registeredsites to be reproduced for each participant.


Integrating theTechnical and

Human Elements ofFlexible Factory

AutomationPresented by Dr. Ann Majchrzak

Tuesday, November 2811:00 AM - 5:00 PM Eastern Time

Channel B

When planning to buy advancedmanufacturing technology (AMT),what issues must be considered?

This course will examine the humanelements involved (such as job design,

training and pay) as well as thetechnical.

Intended audience: Technical professionals and managers,including engineers, automation project team members, and

plant managers responsible for the design of AMT.


Sponsored by: University of Southern California=11/11111*M.M


mak NTUW Advanced Technology & Management Programs

2 '1

Dr. Ann Majchrzakis an associate professor ofhuman factors at the .

University of SouthernCalifornia.

She is the author of HumanSide of Factory Automation,Human Aspects of CAD, andthe HIIS tool (HumanInfrastructure ImpactStatement).

Course Code:MCS9112881

Page Two

Integrating the Technical and Human Elements ofFlexible Factory Automation

Tuesday, November 28, 198911:00 AM - 5:00 PM Eastern Time

Channel B

Course ObjectivesThis course will provide participants with a framework for identifying the human and organ-izational issuei that need consideration when planning the purchase of advanced manufactur-ing technology (AMT) and for integrating these issues into the AMT deSign process.

Course DescriptionThe detrimental effects of inadequate integration of the technical and human elements of AMTare wide ranging. They can be felt in longer payback periods, low machine utilization, highrework, poor throughput, missed delivery schedules and limited capacity increases.

There is a definite need to understand the human and technical elements that affect successfulintegration. A framework, options, and specific tools for achieving this goal are presented.Topics include:

The range of human elements likely to be affected by AMT (direct and indirect jobdesigns, organizational structure, training, procedures, and pay).Identifying critical technical features likely to create certain minimal humanrequirements to meet AMT's expected benefits for the organization.How to consider critical human elements during the design of AMT plans.Assessing the organization's readiness to accept changes in human elements so thatthe minimal human requirements will be in place when AMT arrives.

AudienceTechnical professionals and managers, including engineers, members of automation projectteams, and modernization and plant managers who are responsible for the design and im-plementation of advanced manufacturing technology.

Course MaterialsOne set of course notes will be sent to all registered sites to be reproduced for each participant.

Tapo-Delayed Satellite Broadcast

Quality Engineeringby Design: An

Introduction to theTaguchi Approach

Presented by Thomas B. Barker

Members' ChoiceFriday, November 17, 1989

11:00 AM - 3:00 PM Eastern TimeChannel A

Dr. Genichi Taguchi looks at quality as thecharacteristic that avoids a loss to society from the

time the product is shipped. He has a complete andintegrated system to develop specifications,

engineer to these specifications, and manufacturethe product to specifications. A dramatic

improvement in productivity is associated with useof these methods.

This program is designed to help minimize unwantedvariability, giving greater customersatisfaction and

reducing manufacturing waste.(See other side for course description)

Sponsored by: Rochester Institute of TechnologyCenter for Quality and Applied Statistics


NTUAdvanced Technology & Management Programs

4

Thomas B. Barkeris a member of the faculty ofthe Center for Quality andApplied Statistics at theRochester Institute ofTechnology. He is one of themost experienced instructorson the Taguchi approach toquality engineering by design.

Course Code:MC89111781

Page Two

Quality Engineering by Design:An Introduction to the Taguchi Approach

Friday, November 17, 198911:00 AM - 3:00 PM Eastern Time

Course ObjectivesThis program is aimed at trying to minimize unwanted variability in order to give greatercustomer satisfaction and reduce manufacturing waste.

Dr. Genichi Taguchi looks at quality as the characteristic that avoids a loss to society from thetime the product is shipped. He has a complete and integrated system to develop specifica-tions, engineer to these specifications, and manufacture the product to spedfications. A dra-matic improvement in productivity is associated with use of these methods.

Course DescriptionThe following topics will be included in this course:

An introduction to quality engineering by design (QED).The loss function.The philosophy of experimental design.Methods of experimental design.An example of the QED process.Questions and answers.

AudienceAll technical professionals in the fields of engineering, quality, manufacturing, and manage-ment. Many professionals have a beginning foundation of quality management and appliedstatistics. This program would be the next logical step for those interested in a more advanceduse of applied statistics.

Course MaterialsOne set of course notes, including all program visuals, exercise sheets, and formulas, to bereproduced for each participant will be sent to all registered sites.


The Manager asLeader: A Program

for EffectiveLeadership

Presented by Dr. Patrick Bettin

Members ChoiceThursday, November 16, 1989

Friday, November 17, 198911:00 AM - 5:00 PM Eastern Time

Channel B

Learn how to identify personalstrengths and weaknesses as aleader, develop an action plan

and become an effectivemotivator.

Audience: This course was created expressly formiddle-level managers. However, anyone in a

position of some authoritywill benefit from the program.(See other side for course description)

Sponsored by: Battelle Seminars Program

For more information, contact your site coordinator or callNTU at (303) 484-0%5


MON'

Dr. Patrick Bettinis a senior scientist withBattelle, where his researchfocuses on the achievement oforganizational effectivenessthrough development ofleaders and managers.

Course Code:MCB91116B1

Page Two

The Manager as Leader.A Program for Effective Leadership

Thursday, November 16, 1989Friday, November 17, 1989

11:00 AM - 5:00 PM Eastern Time

Course ObjectivesYou will learn how to identify personal strengths and weaknesses as a leader byunderstanding the basic principles of leadership. You will be able to develop an action planfor improving inherent leadership skills, and you should become effective motivators anddecision-makers who can make an immediate, positive impact on the success of theirorganizations. You will explore leadership, communication and motivation theories and thenlearn how to relate several proven principles to specific talents.

Course DescriptionThe seminar includes the following topics: The nature of ieadership, the leader as changeagent, creating the vision, developing the team, clarifying the values, positioning,communicating, empowering, coaching and measuring.

AudienceThis seminar was created expressly for middle-level managers that broad range ofprofessionals above first-level supervisor and below director-level. Nonetheless, anyone in aposition of some authority in any organization will benefit from this program.

Course MaterialsGne set of course notes will be sent to all registered sites to be reproduced for each participant.

ln addition, a textbook, The Leader-Manager: Guidelines for Action, by Dr. Bill Hitt, is highlyrecommended. It can be ordered for $24.50 plus $3.50 postage and handling from BattelleSeminars Program, 4000 N.E. 41st Street, Seattle, WA 98105, or by calling 1-800-426-6762. Callfor quantity discount information.


le Cross-FunctionalManagement

Presented by Charles E. Hutchinson, Joseph F Kasper, Dan Dimancescu,James F. Watson, Thomas G. Gunn, J. Tracy O'Rourke, Robert Winner,

Robert Johansen, Gerald A. Paxton and Peter Turney

Monthly FeatureTuesday, November 14, 18911 AM - 5 PM Eastern Time

Wednesday, November 15, 198911 AM - 3 PM Eastern Time

Channel B

Cross-functional management is the"heart" of good engineering.

This two-clay program will capture and110 update material from a series of

workshops offered by the ThayerSchool of Engineering at Dartmouth

College.

Senior engineering managers and executives willpresent practical material from various industries, as

well as techniques to control and improve qualityand new management tools that can influence

product quality.

This course will benefit practicing engineers and engineeringmanagers interested in product design, development and

manufacturing.( See other side for course description)

Sponsored by: NTU


NTUAdvanced Technology & Managemerd Programs

Chariest. Hutchinsonis dean of the Thayer Schoolof Engineering at DartmouthCollege.

Joseph F. Kasperis associate director of theCook Engineering DesignCenter at the Thayer School ofEngineering and adjunctprofessor.

Dan Dimancescuis the founder of Technologyand Strategy Group, a scienceand technology managementconsulting firm.

James F. Watsonis vice president of TexasInstruments Inc.

Thomas G. Gunnowns a consulting firm, G unnAssociates Inc.

J. Tracy O'Rourkeis president and chiefexecutive officer of the A llen-Bradley Co.

Robert I. Winneris a senior research staffmember of the ComputerSoftware EngineeringDivision of the Institute forDefense Analyses (IDA).

Robert Johansenis director of the Institute forthe Future's NewTechnologies Program.

Gerald A. Paxtonis vice president of U.S. Salesfor Digital Equipment Corp.

Peter Turneyis Tektronix Professor of CostManagement at Portland StateUniversity..

Course Code:MF1391114131

Page Two

Cross-Functional Management

Tuesday, November 14, 198911 AM - 5 PM Eastern Time

Wednesday, November 15, 198911 AM - 3 PM Eastern Time

Course ObjectivesThis two-day program will cover

Introduction to the concept of cross-funtxionalmanagement and its relation to current engineeringmanagement practiceReview of quality control and quality ir. :-ovementexperiences in several industriesIdentification of of new tools, techniques andtechnologies required to implement cross-functional managementComparison of civilian sector and defense-industryapproaches to quality control and managementDiscussion of new organizational structures,centered on quality and productivity improvement

Course DescriptionThe Thayer School of Engineering at Dartmouth

College has organized a series of workshops dealingwith cross-functional management the "heart" ofwhat might be termed good engineering. This two-daycourse will capture and update the key material fromthese workshops.

Quality and competitiveness are receiving increaseda ttention from engineers and engineering manageCross-functional management tools and techniques canhelp. They offer a way of improving enterpriseintegration, product development, quality, cost andcycle-time performance.

Cross-functional management brings forth designsthat are based on customer needs, as well asmanufacturing/production solutions that are closelycoordinated with front-end design concepts.

In this program, senior engineering managers andexecutives will present practical material from theautomotive, defense, electronics, computer andelectrical equipment industries. The material willcover techniques to control and improve quality. Italso will cover new organizational structures andmanagement tools needed to influence product andprocess quality.

Intended AudiencePracticing engineers and engineering managers with

an interest in product design, development andmanufacturing will benefit from this course, as well as:-Aig,eering managers faced with the need tounderstand, control and improve quality in theirproducts and processes.

Course MaterialsOne set of course notes will be sent

to each registered site to be reproducedfor each participant. In addition, thefollowing books and articles arerecommended reading:

Thomas Gunn, Manufactu nng forCompetitive Advantage (Ballinger, Cambridge, Mass ,1987)

Peter Turney and Bruce Anderson, "Accountingfor Continuous Improvement," Sloan ManagementReview, Winter 1989.Bernard Avishai, "A CEO's Common Sense ofCIM: An Interview with J. Tracy O'Rourke,"Harvard Busineu Review, January-February 1989.Robert Johansen et al., Groupware: ComputerSupport for Business Teams (Free Press, New York,1988)Masaaki lmai, Kaizen: The Key to Japan'sCompetitive Success (Random House, New York,1988)


EngineeringUse

of AdhesivesPresented by Dr. Gerald Schneberger

Monday, November 13, 198911:00 AM - 5:00 PM Eastern Time

Channel B

This practical course will explorethe advantages and limitations

of using adhesives to improve productperformance and company profits.

No chemical background is needed.

Audience: Design and manufacturing persons and theirmanagers, as well as lab technicians and quality control,

liability and field service personnel.


Sponsored by: GMI Engineering & Management Institute


NTUAdvanced Technok)gy & Management Programs

1

,

Dr. Gerald Schnebergeris the founder and presidentof Training Resources Inc. Hehas authored dozens of papersand books in the field ofindustrial bonding andpainting. He edited thereference book, Manufacturingwith Adheszves, in 1986.

Course Code:MO9111381

Page Two

Engineering Use of Adhesives

Monday, November 13, 198911:00 AM - 5:00 PM Eastern Time

Course ObjectivesThis is a practical course designed to acquaint designers and manufacturing people with theadvantages and limitations of using adhesives to improve product perfomnance and companyprofits. No chemical background is needed.

Course DescriptionThis program will:

Explain the advantages and limitations of adhesives.Describe the nature of surfaces and illustrate the role of surface energy in bondformation.Review the characteristics of major adhesive types.Summarize joint design fundamentals.Explain the importance of surface preparation and review important cleaning andconversion methods.Present the pros and cons of adhesive application methods.Explain important adhesive test methods.Provide guidelines for choosing an adhesive.

Course ContentSession 1 Adhesives: What, why and how.Session 2 Polymeric and adhesive concepts: Polymers, wetting, strength versus molecular

structure, transition temperature, polymer activity and adhesive curing.Session 3 Adhesive characteristics: Epoxies, acrylics, urethanes, polyamides, phenolics,

cyanr)acrylates, anaerobics, silicones, hot melts, pressure sensitives, UV cured,two-part.

Session 4 Surface preparation for bonding: Nature of surfaces, solvent and acqueouscleaning, conversion of steel, aluminum and plastic surfaces.

Session 5 Joint design fundamentals: Types of joint stresses, stress distribution and designrules.

Session 6 Adhesive application processes: Extrusion, spray, roll, manual, automatic androbotic.

Session 7 Adhesive testing: Top shear, tensile, cleavage, peel and tack.Session 8 Choosing an adhesive: Ten practical tips.


Intelligent Roboticsand Manufacturing

Presented by Dr. Shimon Y. Nof, Dr. Colin L. Moodie andDr. J.M.A. Tanchoco

Wednesday, November 1, 198911:00 AM - 5:00 PM Eastern Time

Channel A

Learn about the field ofrobotics, including

industrial robotics, intelligenttransporters, and advancedautomated guided vehicles.A review of recent developments and research results inintelligent robotics and manufacturing, a discussion andevaluation of emerging techniques, implementation, and

benefits to industrial applications.

The material presented in this seminar will be appropriate forengineers and managers concerned with justifying andimplementing intelligent robotics and manufacturing

technologies in their factories.


Sponsored by: Purdue University



Shimon Y. NofDr. Nof is professor ofindustrial engineering atPurdue University.

Colin L. MoodieDr. Moodie is professor ofindustrial engineenng atPurdue University.

Jose M.A. TanchocoDr. Tanchoco is professor orindustrial engineering atPurdue University.

Course Code:MC891101 Al

3 d' BEST COPY AVAILABLE


Vendor CertificationPresented by Mark L. Crossley

Members' ChoiceFriday, October 27, 1989


How to establish an effectivevendor certification programVendor certification will enhance communications betweenbuyer and supplier, reduce barriers, and, most importantly,

help ensure consistent quality goods.

Thls workshop is designed to review aspects of the vendor(supplier) certification process.

Intended audience: Technical people, including reliabilityengineers and certified quality engineers, and others

interested in the supply process in plants.


Sponsored by: University of Kentucky



ek-

Mark L. Crossley'rPresident and principalconsultant of QualityManagement Associates 1 nc .

of Salisbury, N.C., \tr.Crossley has over 20 yea r5experience in qualityengineering and manaa,crnentHe is cernfied by theAmerican Society tor Qua v

Control (ASQC) as a cor:;quality engineer and acertified rehability engineerHe has served on the natIonaicertification board of theASQC. Mr. Crossley has abachelor's degree in chernIstand is a member of theAmerican StatisticalAssociation and the AmericanMensa Society.

Course Code:MC391027A1

BEST COPY AVARABLE

Page Two

IVendor Certification

October 27, 198911:00 AM - 5:00 PM Eastern Time

Course DescriptionAs a prerequisite to maintaining and expanding your customer base, it is imperative thatsuperior quality of goods and services be provided. One important way is to establish aneffective vendor certification program. Vendor certification will enhance communications,reduce barriers between buyers and suppliers, and help ensure consistent quality goods.

This workshop is designed to review various aspects of the vendor (supplier) certificationprocess. Specific areas to be addressed are:

Supplier Improvement StrategyManagement commitment, supplier improvement, specification development,supplier measurements and supplier awareness.

Supplier SurveyReview of general requirements of a quality program (ANSUASQC), TQM, Mil-stds

II/ Vendor Rating SystemsObjectives of a rating system and examples of rating systems.

Supplier Quality Audits and SurveysBenefits of vendor surveys, psychological factors of an audit, key steps in conductingthe audit and development of the audit check list.

Supplier CertificationA review of several certification formats: Ford Motor Co., Rockwell International,Roper Corp., and General Tire.

Current reference and books.

:3 )

Live Satehite Broadcast

ManufacturingInternational '88Conference

Highlights and Benefitsto Industry

Members' ChoiceWednesday, October 25, 1939


In April 1988, more than 350 U.S. and foreign engineers andmanagers met in Atlanta for the MI (Manufacturing

International) '88 Conference. The purpose: "to bring a broad

perspective of manufacturing problem to the audience."

How much has changed in a year and a half? Have there been

new developments? How has technology changed? Find outOctober 25 when the MI '88 presenters return "to the stage" to

give updated executive summaries.

A live discussion will follow with audiences at NTU sites

across the country.

(Please see description on reverse side)

Sponsored by: American Society of Mechanical Engineersand National Technological University


NTUINV Advanced Technology & Management Programs

The topics:Computers in NlanutacturIrgProducnonExamples of Manufacrt;rLsLocal and InternationalOpporturuGeneral Live DiscussionPreview of Future ASMEPrograms

The speakers:F. AndrewsDeloit, Haskins & SasJ. BlackAuburn UniversityIL BohnHarvard Business Se hooJ. D. ColdharIllinois Institute ot TechnologyT. G. GutowskiMassachusetts Institute ofTechnologyR.. JaikumarHarvard Business SchoolAlbert JonesNational Bureau of Standar,IsD. KoenigSteinway and SonsJames A. Mason Jr.Xerox Corp.Leon F. McGinnisGeorgia Institute of Technolo,4vM. McRaeWhite Consolidated Ind ustr!csK. MobleyTechnology for EnergyCenterW. Howard OdenUniversity of BridgeportPhillip OstwaldUniversity of ColoradoC. PoliUniversity of MassachusettsA.J. RothsteinAQUA/ACRI Energy Corp.E. R. SimsOhio UniversityR.J. SnyderFord AerospaceR. StevensonGeneral MotorsV. TipniaGeorgia Institute of Technology

Course Code:MC891025A 1

Page Two

Manufacturing International '88 ConferenceHighlights and Benefits to Industry

October 25, 198911:00 AM - 5:00 PM Eastern Time Channel A

Working with NTL1, AMSE has initiated asatellite program for members unable to attendnational ASME conferences and meetings. Theprogram will give members access to the technicalpapers and information they might otherwise havemissed.

The October 25 program, which is directed towardmanufacturing, will be the first. It is hoped that fou rlive satellite broadcasts will be held each year onvat'aous subiects such as superconductivity, plantmaintenance, safety, economics, micro-manufacturingapplications, and environmental engineering.

AgendaWednesday. Oct& er 25, 1989

1 1 :00 AM - 5:00 PM Eastern Time

Moderators: 0.13. Coffin, NTUE. Hay, ASME

11 00 AM Computers in ManufacturingWhy CIM; Getting Started in CIM

D. Koenig

Plant Maintenance for Zero DowntimeKeith Mobley

Panel Members 2:15 PM Break

P. AndrewsJ. Black

2:30 PM Examples of Manufacture

M. McRaeSheet Metal Fabrication

V. TipnisP.F. Ostwald

CAD for Economic ManufactureStamping Dies

C. PollR. Stevenson

Workstation for CAM - Example Composites

T. McGinnisT. G. Gutowski

Total Manufacturing System Design -Design for Manufacturability

ExampleJ. Mason

E.R. SimsIntegration Issues in the Factory of the 3:30 PM Break

Future - ExampleA. Jones

3:45PM Local and international OpportunitiesTechnology Policy

12:45 PM Lunch BreakR. Jaikumar

Economic Justification for New Technology

1:15 Pm ProductionJ.D. Goldhar

Production ManagementInternational Technology Marketing

R. BohnA.J. Rothstein

Manning Periorrnance ImprovementR.J. Snyder

Manufacturing Managers - Needs forChange

4-45 PM General Live DiscussionPreview of ASME Future Programs

H. Oden and H. Versallo

41

Live Satellite Teleconferences

Quest for Quality:An NTU Special

SeriesPresented by Dr. Joseph M. Juran, William Eureka,

John T. Burr, Davis Bothe, Tim Costello, David Travis,Phillip Ross, William F. Fechter, Jaine Carter and Diane Byrne

Tuesday, October 24, 1989Tuesday, October 31, 1989

Tuesday, November 7, 1989Tuesday, November 14, 1989


Quality. Better goods. Better services.More effective workers. More satisfied

custOmers. Quality distingushes onebusiness above another ... creates its

reputation... wakes it a winner in globalcompetition

The quest for quality will be featuredin a special series

offered in conjunction with National QualityMonth and the awarding of the Malcolm Baidrige

National Quality Award.(See other side for course description)

Sponsored by: NTU..,=mag.1111101......nn...M.


NTU1111/ Advanced Technology & Management Programs

1

KEYNOTE SPEAKER

Dr. Joseph M. Juran,chairman emeritus of theJuian Institute, has since 1924pursued a varied career inmanagement as engineer,industrial executive,government administrator,university professor, impartiallabor arbitrator, corporatedirector and managementconsultant.

His career has been markedby a search for the underlyingprinciples common to allmanagerial activityparticularly in managementfor quality.

He is the author of 12 booksand hundreds of publishedpapers. A holder of degreesin engineering and law, Dr.Juran maintains an activeschedule as author,international lecturer andconsultant Of the more than30 honorary awards he hasreceived from 12 countries,the most recent has beenmembership in the NationalAcademy of Engineering andthe Order of the SacredTreasure awarded by theEmperor of Japan for "...thedevelopment of qualitycontrol in Japan and thefacilitation of US. andJapanese friendship."

Course Code:QS891024AC

Quest for Quality:An NTU Special Series

Who should participate:Technical professionals and managers interested in improving the quality of theirservices and products, thereby improving the effectiveness and competitiveness

of their organizations.

The program will feature the latest ideas and practices for quality improvement,as well as techniques that have proven useful in the workplace.

Series Agenda

Tuesday, November 7, 1989Tuesday, October 24, 1989

11 AM 1 PM

1 3 PM

3 5 PM

Quality Improvementas A Business StrategyDr. Joseph JuranJuran Institute

Quality Improvement inAdministrationWilliam EurekaAmerican Supplier Institute

Standards in Quality and theMalcolm Baldrige National AwardJohn T. BurrRochester Institute of Technology,Center for Quality and AppliedStatistics

Tuesday, October 31, 1989

11 AM - 1 PM Quality in Manufacturinp Let YourProcess Do Your TalkingDavis BotheInternational Quality Institute

1 - 3 PM Higher Quality/Lower Risk in R&DTim CostelloGeneral Motors Corporation

3 - 5 PM Six Sigma: TQC, American StyleWilliam B. SmithMotorola, Inc.

11 AM 1 PM

1 - 3 PM

3 - 5 PM

Supplier Quality Improvement as aPurchasing Business Plan StrategyDavid Travisi-ord Motor Company

Engineering Quality into ProductDesignPhillip Ross

Kaizen: An American ApproachWilliam F. FechterKaizen Institute

Tuesday, November 14, 1989

11 AM - 1 PM Getting People to Commit to QualityDr. Jaine CarterCarter and Carter

1 5 PM Total Quality ManagementDiane ByrneAmerican Supplier Institute


Quest for Quality: An NTU SpecialSeries

Getting People toCommit to Quality

Presented by:Dr. Jaine Carter, Moderator and Content Expert

Dr. James D. Carter, Co-HostJohn K. Hadokowitz and Robert Picha, Special Guests


Channel A

Quality is the lifeblood of most businesses andorganizations, and every employee is responsible

for it. Learn how to determine where yourorganization's quality actions need improvement,and what to include in a quality action-awareness

program.

This program will address such critical issues as quality(where are you now, and where do you want to be?),

commitment (is there a way to measure progress?), people( why do people provide or produce poor quality? How do we

get commitment to quality standards?), and results (how toinitiate a quality philosophy and awareness program).

Objectives:Identify the nature of quality behaviorExplore the quality in ourselves and what we doDevelop measurement specifications for qualityDevelop guidelines for achieving quality actionInstill personal responsibility for quality actionGain commitment toward consistent quality action

Sponsored by: NTU

For more information, contact your site coordinator or callNTU at (303) 484.0565


Jaine Carter, Ph.D.,is an international managementconsultant, writer and programproducer specializing in humanbehavior strategies. She hasdesigned over 25 humanresources developmen t-videoconference programs and isthe author of many publications,the most recent being "Stay Outof Your Own Way.

James D. Carter, Ph.D.is a human behavioral strategist,international lecturer andprogram facilitator. He ischairman of the board of Carter& Carter Enterprises Inc., ofNaples, Fla., and serves on thefaculty of the president'sassociation of the AmericanManagement Association. Jaineand James Carter have their ownweekly cable television series,"Lifeskills." Among their clientsare IBM, Dow Corning, GE,Whirlpool, Motorola and BorgWarner.

John K. Hadokowitz ispresident of JTH Associatesand a former manager at IBM,where he worked for over 20years. He also has been amanager for the Field QualityProiect Office. Robert Picha is

president of PsychoGraphicsand a former nuclear projectdirector for the Atomic EnergyCommission, NationalLaboratory System. He is thefounder of the managementconsulting firm "Ideas atWork."

Course Code:QS891114A1

Live Satellite Teleconference


Total QualityManagement

Presented by Diane Byrne

Tuesday, November 14, 19891:00 - 5:00 PM Eastern Time

Channel A

This program will cover importantelements of total quality management

(TQM), including:

Policy managementQuality function deploymentTaguchi methodsStatistical process controlConcurrent engineering

Participants will learn how TQM can beaccomplished by top management (using seven basic

tools and four fundamental characteristics),middle management, engineers and the work force.

A diagnosis and plan for TQM developmentwill be offered.

Sponsored by: NTU110 11111111111MONO

For more information, contact your site coordinator or call. NTU at (303) 484-0565

NTUAdvanced Technology 8. Management Programs

Diane Byrneis vice president of programmanagement for theAmencan Supplier Institute.She formerly served asadministrator of the QualityInstitute and as a Taguchispecialist with the EatonCorp. A recognized authorityon quality engineering, \Is.Byrne holds a Taguchi Awardfor Promohon (1986) andshares an award with ShinTaguchi as co-author of -TheTaguchi Approach toParameter Design," theASQC's designated BestWritten Technical Paper for1986.

Ms. Byrne is a regionalcouncilor for the ASQCautomotive division and amember of the AmericanStatistical Association and theMathematical Association.

She has a B.S. degree inmathematics from theUniversity of Michigan-Dearborn and has donegraduate work in statistics atthe University of Michigan-Ann Arbor.

Course Code:Q5891114A2


Quest for Quality: An NTU Special0 Series

Supplier QualityImprovement as a

Purchasing BusinessPlan Strategy

Presented by David Travis


Channel A

The Ford Motor Company's goal toproduce the highest quality level carsand trucks in the world will require

strong support from its supply base ofinside and outside suppliers.

The program will outline how Ford production purchasinghas developed a business plan strategy to support that

corporate goal of product quality. The program will provideinsights into the major strategies of:

Supply base management.New product program quality benchmarks forsuppliers.Incoming qui,iity program.Continuous process capability improvement oncurrent parts.

Sponsored by: NTU



David Travisis director of supplier quahtyimprovement for Ford MotorCompany's North AmencanAutomotive OperationsProduction Purchasingdepartment.

Mr. Travis has worked incomponent plants from thetime he was hired in 1957 as aFord College GraduateTrainee at General ProductsDivision Material ControlDepartment, up to divisionmanager for PPD (PlasticsProducts Division).

He has also been adepartment manager ofMaterial Control, a member orthe 1965 Saline Plant launchteam, plant manager of thcOwosso, Mich., battery rftlant,quality control manag( r of theGeneral Products Division,operations manager of theIndustrial Engine & TurbineDivision (Turbine TruckEngines), plant manager ofthe Transmission and ChassisDivision - Sharonville, Ohio,and manufacturing operationsmanager of Ford TractorOperations.




Engineering Qualityinto Product Design

Presented by Phillip Ross

Tuesday, November 7, 19891:00 - 3:00 PM Eastern Time

Channel A

This course will introduce severalcontemporary quality methods that arethe cornerstone of a good system. Themethods are interdependent and useful

for consistently meeting customerrequirements. At the end of the course,

you will understand the basics of aquality system.

Mr. Ross will offer an implementation strategy and makerecommendations for the greatest success.

Audience: Persons responsible for establishing product orprocess specifications.

Course OutlineIntroduction to contemporary quality methodsQuality Function Deployment (QM) overviewContemporary viewpoint of qualityImplementation strategy

Sponsored by: NTU

For more information, contact your site coordinator or callNTU at (303) 4844565

NTUW Advanced Technology & Management Programs

Phillip Rossis a mechanical engineeringgraduate of General MotorsInstitute. Most of his carterhas been spent in productdesign/development inGeneral Motors automotivepowertrain industry, firstwith the Alkon TransmissionDivision, then with SaturnCorp. The most recentassignments include workingin the quality systems groupan,:: the lost foam casting andmachining module at Saturn.

Since 1982, Mr. Ross hasaccumulated over 1,000 hoursof teaching time on statisticaland quality methods. He hashis own consulting firm, PJRQuality Consultants, and isthe author of TaguchiTechniques for QualityEngineering. He is a memberof SAE and the holder of threepatents on transmissioncomponent designs.




Kaizen: An AmericanApproach

Presented by William F. Fechter

Tuesciy, November 7, 19893:00 - 5:00 PM Eastern Time

Channel A

This presentation will introduceparticipants to Kaizen and the specific

tools for modern quality andproductivity improvement.

Participants will:Gain an appreciation of incremental improvement andstandardization, and find out how both contribute to

Innovation. Get a perspective on the management of qualityand how its components fit together to enhance the quality,

cost and delivery of products. Obtain first-hand knowledgeof what others are doing by hearing success stories of proven

managerial techniques.

Course OutlineHistory and overview of Kaizen Institute of America.Kaizen philosophy, concepts, systems and tools.Why success in the marketplace depends upon Kaizen.Management's role in implementing Kaizen.Process-oriented management strategies.Total system focus to improvement.Kaizen success stories.

Sponsored by: NTU


NTUNV Advanced Technology & Management Programs

4

41456%;

William Fechterdoes consulting work torKaizen and is currentlyworking on his Ph.D.dissertation (a research studyon JIT manufacturing) atArizona State University.

Mr. Fechter has been technicMtraining manager at MotorolaInc., and an assistantprofessor at the University ofNebraska and Indiana StateUniversity. He has 26 years otexperience in manufacturingand manufacturing education.In 1988, he was a keynotespeaker at the AmericanSociety for Training andDevelopment technicalconference, presenting"Technical Training in theFactory of the Future." He iswriting a book on techniquesfor continuous improvement.

Mr. Fechter has a B.S. degreein industrial technology fromIllinois State University andan M.S. degree from SouthernIllinois University.

His premise is that serviceand industrial organizationsmust develop a mentality ofcontinuous improvementtoward exceeding customers'expectations, and that timewill be the competitive factoras organizations approach the21st century.




Quality inManufacturing: Let

Your Process Do YourTalking

Presented by Davis Bothe

Tuesday, October 31, 198911:00 AM - 1:00 PM Eastern Time

Channel A

A manufacturing environment's answerto a 30-year-old quest for solving chronic

quality problems through the use of simplestatistical approaches.

This program is designed to improveefficency and isolate the major sources of

product variation, including:

Knowing the difference between "chronic" and"sporadic" quality problems.Step-by-step procedures on how to implement thisprogram.Actual case study presenting quality problems and theirsolutions.

Sponsored by: NTU


ek NTUAdvanced Technology & Management Programs

Davis Botheis president of his ownconsulting firm, InternationalQuality Control, Northville,Minn. He has a bachelor'sdegree in applied math andphysics and an MBA degree,both from the University ofWisconsin-Milwaukee.

Mr. Bothe began his industrialcareer in 1973 as a systemsanalyst for NASA. In 1976 hejoined General Motors as astatistician, and in 1979 hebecame a reliability engineerfor a new engine developmentprogram. When the push forquality improvement tookhold in the auto industry, hewas put in charge ofimplementing the SPCprogram at one of G NI'sengine plants.

In 1985, Mr. Bothe started hisown business. He also hasbeen an adjunct professor ofstatistics at Eastern MichiganUniversity. He has publishednumerous articles in Qualitymagazine, produced twovideotapes on qualityimprovement, and written atraining manual and twobooks. He is a senior memberof ASQC, a certified reliabilityengineer and quality enginc,y,and a Cecil C. Craig awardwinner.

Course Code:QS891031 A1



Higher Quality/LowerRisk in R&D

Presented by Tim Costello

Tuesday, October 31, 19891:00 - 3:00 PM Eastern Time

Channel A

In today's highly dynamic andcompetitive marketplace,

it is no longer enough to design anddevelop products that work. Making

products that funaion does notguarantee market success.

A ploven edge for competitive advantagecomes in the early stages of design.

This program will provide insight into innovativenew ideas, including:

Design modules which integrate manydesign tools into a single process.

Application of the Concept DevelopmentProcess ( CDP)

Sponsored by: NTU


NTUAdvanced Tecnnology & Management Programs

Tim Costellois systems engineeringmanager of advanced vehicleenOneering for GeneralMotors' CPC Division,Pontiac, Mich. He isresponsible for technologyplanning for future vehicleprograms, and developmentof an advanced vehicle designprocess that will enablesimultaneous improvementsin quality, cost and timelinessto market.

Mr. Costello moved to theCPC Division on October 1after working as staff engineerin charge of advancedmethods activity at the ACRochester Division of GeneralMotors. The departmentresearches, develops andimplements advanced designmethodology to improve theeffectiveness of engineeringactivities. Design methodsinclude: quality functiondeployment. Taguchimethods, designedexperiments, and many more.

Mr. Costello has a degree inmechanical engineering fromCornell University.



O Quest for Quality: An NTUSpecial Series

Six Sigma: TQC,American Style

Presented by William B. Smith

Tuesday, October 31, 19893:00 - 5:00 PM Eastern Time

Channel A

Motorola's fundamental objee:tive istotal customer satisfaction. This is

achieved through two key factors: SixSigma quality and Total Cycle Time

reduction.

This program will take an in-depth look atparticipative management, the method Motorola

employs to implement this process company-widethroughout the world.

The use of quality improvement tools has become pervasive.as more companies rely on a common quality metric as a

normal business operation measurement.

Sponsored by: NTU

For more information, contact your site coordinator or call

NTU at (303) 484-0565


William B. Smithis senior quality assurancemanager for Motorola'sCommunication Sector inSchaumburg, Ill.

He is a registered professionalengineer in qualityengineering and a MotorolaScience Advisory Boardassociate. Mr. Smith has beenawarded Motorola's CEOQuality Award for his work inrelating product and processdesign margins to detectsfound in the manufacturingprocess and to the latentdefects in shipped productwhich result in earlyfailures.

Course Code:QS891024 A3



Quality Improvementin Administration

Presented by William Eureka

Tuesday, October 24, 198q1:00 3:00 PM Eastern Time

Channel A

Most American quality-improveinentefforts over the last decade have focused

on product or manufacturing

11,improvement. There are substaatial (ifnot greater) opportunities for improvingadministrative and service operations.

This program will provide insights into how toimprove the efficiency and effectiveness of business

systems, including:

Identifying customers and defining their needsIdentifying and defining administrative processesMeasuring the processDiagnosing, standardizing and simplifying

This program is directed to all managers, knowledge workers,and those engaged in administrative or service functions.

Sponsored by: NTU

For more information, contact your site coordinator or callNT1J at (303) 484-0565


William Eurekais president of the AmericanSupplier Institute. He hasover 18 years of experience inautomotive engineering andmanufacturing at GeneralMotors' CPC Division. Hewas instrumental inimplementing Taguchimethods (1 GM, and hispioneering work in QualityFunction Deployment (QFD)has made him one ofAmerican's experts in QFD

Mr. Eureka is the author ofThe Customer-Driven Company,a landmark work on QFDpublished by the ASI Press.He recently completed"Quality FunctionDeployment and theCompetitive Challenge: thefirst American video trainingseries on QFD.

Mr. Eureka is a seniormember of the ASCQ and acertified quality engineer. Hehas a B.S. degree in electricalengineering from the GeneralMotors Institute, an M.S. incomputer engineering fromCase Western ReserveUniversity, .ind an M.A. i nmanagement from CentralMichigan University.




Standards in Qualityand the MalcolmBaldrige Award

Presented by John T. BurrTuesday, October 24, 1989

3:00 - 5:00 PM Eastern TimeChannel A

The Malcolm Baldrige National Quality Award has raisedthe consciousness of U.S. manufacturers about effectivequality systems. In the international sphere, the 1S0900

series of standards has been developed, and by 1992, manyU.S. companies wishing to be suppliers to EuropeanCommon Market companies will be required to be

registered as complying to one of the 1S09000 standards.For some companies, this is a reality today if they hope to

continue to supply British manufacturing companies.

This talk will outline the five 1S09000 standards, thecorresponding five Q90 standards, their use and comparison

to other standards, and the Malcolm Baldrige National QualityAward. The status of the program in the United States to

develop recognized registration agencies will also bediscussed.

Participants will be able to:Understand and communicate the purpose and nature of standardsin their company today.Evaluate thcir company's need for, and compliance with, theappropria te 1509000 standard.Understand how to begin the process of developing a qualitysystem and documentation fot ..S09000 registration.Understand and communicate the benefib of registration for their

company.

Sponsored by: NTU



Dr. John T. Burrrecently joined the faculty otthe Center for Quality andApplied Statistics, RochesterInstitute of Technologyis anassistant professor. He hadbeen a member of the adjunctfaculty for four years.

In 1986, Dr. Burr retired fromEastman Kodak after 24 yearsin various posts: analyticalchemist, production chemistfor a polymer rnanufactunngdepartment, qualityconsultant and trainer, anddirector of quality audits. Onretiring, he founded RochesterQuality Associates, a qualityconsulting firm. He hasconducted training programsat a number of firms and hasspoken on quality technology,management and statisticaltopics to a variety ofaudiences.

Dr. Burr is a fellow of theAmerican Society for QualityControl and vice president otthe society's PublicationServices. He is a certifiedquality engineer and acertified quality auditor. Hehas a Ph.D. in analyticalchemistry from PurdueUniversity.

Course Code:Q5891024A 1


Practical Toolsfor Functional

ManagersPresented by Dr. Melvin Silverman

Members' ChoiceOctober 19 and 20, 1989

11:00 AM - 5:00 PM Eastern TimeChannel B

Technical managers quickly discoverthat the requirements for success are not

the same as those for the engineer,scientist or technician.

Management is a difficult, dynamic art, not a science. Thereare no precise formulae because each organization is different.

However, there are tested, pragmatic tools that can be adaptedto fit a given situation.

This course will present the basic building blocks to use indeveloping your own successful management style.

Intended audience: Those who manage or intend to managetechnical operations such as engineering, manufacturing,marketing, sales, quality, purchasing, R&D, and technical

administration.


Sponsored by: Purdue University


NTUMI Advanced Technology ea Management Programs

Corrected Poster!The telephone number on

the original poster wasincorrect. When ordering

extra textbooks from PurdueUniversity, please use the

number on the back side ofthis poster.

Melvin SilvermanDr. Silverman, PhD., P.E., is amanaging partner withAtrium Assooates of ChffsidePark, N.J.

Course Code:MC891019B1

Page Two

Practical Tools for Functional Managers

October 19 and 20, 198911:00 AM - 5:00 PM Eastern Time

Course DescriptionIn two concentrated days, participants in this

seminar will learn how to build their ownsuccess patterns.

Telephone access will permitinteraction with Dr. Silvermanthroughout the seminar.Afterwards, additional questionscan be submitted in writing, andanswers will be provided by Dr.Silverman, either in writing or in asubsequent telephone conversation.

Course ObjectivesAt the conclusion or the seminar, participantswill be able to:

define technical management andexplain how it is "different."identify methods for recruiting,training and evaluating technical staff.discuss delegation strategy andmotivation.describe the different leadership stylesof technical managers.explain the various aspects ofcommunication, including written andverbal modes.

Course MaterialsOne copy of the seminar manual, which is anup-to-date compendium of articles,summaries and current supporting materials.will be sent to all registered sites to bereproduced for each participant.

The textbook, The Tethnical Manager's 5ure,::..71Book (M. Silverman, McGraw-Hill, 1984),"containing numerous case studies, is required;copies will be provided for the first sixparticipants at a site. Additional copies areavailable at $45 each plus shipping andhandling. To order, call Purdue University at(307) 494-7019.


Surface Contaminationand CleaningPresented by Dr. Kashmiri L. Mittal

Members' ChoiceOctober 10 and 11, 1989

11:00 AM - 5:00 PM Eastern TimeChannel B

Learn why surfaces get contaminated,how to clean them,

and how to keep them clean.

The detrimental effects of surface contamination can be felt inmany different technologies, including adhesion, composites,

adsorption, tribology, soldering, device fabrication andprinted circuit boards.

In the submicromet2r geometries of microelectronics, amicrometer-sized particle could be disastrous. There is a

definite need to understand why surfaces get contaminatedand how to clean them and keep them clean.

Intended Audience: Anyone dealing with semiconductors,microelectronics or coatings, or technical professionals in the

aerospace or biomedical fields.

(See other side for course descrIption)

Sponsored by: National Technological University2=1=1111=6, 1=1111.



Kashmiri Lal MittalDr. Mittal is currently witriIBM US Technical Ed lICItionin Thornwood, N.Y. Hereceived his B.S. degree fromPanjab University, his M.Sc. inchemistry from the IndianInstitute of Technology inNew Delhi, and his Ph.D. incolloid chemistry from theUniversity of SouthernCalifornia.

Dr. Mittal tas organizedmany international symp,1and has edited 26 publishedbooks and others that arc inthe process of publication. Healso is the editor of the series,Treatise on Clean SurfaceTechnology, and has publishedabout 60 papers on surfaceand colloid chemistry,adhesion and polymers. He isthe editor of the journal ofAdhesion Science andTechnology, which made itsdebut in 1987.

Guest SpeakersDr. Madhav B. Ranade is aconsultant in parricletechnology and an adjunctfaculty member at theUnivesity of Maryland,College Park. Dr. Timothy B.Vander Wood is director ofservices at McCroneAssociates, Norcross, Ca.


Page Two

Surface Contamination and Cleaning

October 10 and 11, 198911:00 AM - 5:00 PM Eastern Time

Day 1Dr. Kashmiri L. Mittal

11.00 AM Sources, Causes and Implications of Surface Contamination

Noon Lunch Break

12:30 PM Various Techniques for Cleaning Surfaces, Part I

1:25 PM Break

1:35 PM Various Techniques for Cleaning Surfaces, Part II

2:30 PM Lunch Break

3.00 PM Various Techniques for Characterizing Level of Cleanliness Recontamination and

Storage of Clean Parts, Part I

3:55 PM Break

4:05 PM Various Techniques for Characterizing Level of Cleanlin.ss Recontamination and

Storage of Clean Parts, Part II

Day 2Dr. Madhav Ranade

11:00 AM Particle Adhesion and Removal, Part I

Noon Lunch Break

12.30 PM Particle Adhesion and Removal, Part Il

125 PM Break

1:35 PM Particle Adhesion and Removal, Part III

2:30 PM Lunch Break

3.00 PM

3:55 PM

411104:05 PM

Dr. Timothy Vander Wood

Particle Detection, Analysis and Characterization or% Surfaces, Part

Break

Particle Detection, Analysis and Characterization on Surfaces, Part I


IndoorAir Quality

Presented By: James E. Woods, Jr., Thomas A. Rosman,Charles A. Lane, Charles E. Dorgan

Members ChoiceThuday - Friday, September 28-29, 1989

..00 AM - 5:00 PM Eastern Time(audio conference follows course)

A. practical course for preventing,diagnosing and solving indoor air quality

(IAQ) problems in buildings.

This seminar is intended for those who must prevent orsolve indoor air quality problems. Professionals in thedepartments of facilities planning and management (bothmanufacturing and office space) will benefit. Specifically,product designers/engineers involved in air quality mon-itoring and control, plant engineers, facilities managers,architects, industrial hygienists, energy auditors or anyother professionals who are involved in building and riskmanagement. Upon completion of this course, partici-pants will be able to:

Use basic diagnostic procedures to identifycauses of indoor air quality problemsPropose modifications to existing buildingoperations and HVAC systems to correctIAQ problemsSelect design alternatives that will resultin acceptable IAQ and cost-effective operation

Please see course description on reverse side.

Sponsored By: University of Wisconsin - Madison

For more information contact your site coordinator or callNTU at (303) 484-0565

jiw Advanced Technology & Management Programs

James E. Woods, Jr.Senior EngineeringManager for Honeywell.He is responsible for thetechnical direction ofIndoor Air QualityDiagnostics. He is theauthor of 80 technicalpapers and three books.

Thomas A. BosmanSenior EnvironmentalHygienist for HoneywellIndoor Air QualityDiagnostics. He has beencertified by the AmericanBoard of IndustrialHygiene since 1984.

Charles A. LanePrincipal DevelopmentEngineer for HoneywellIndoor Air QualityDiagnostics. Prior tojoining Honeywell, hewas a senior engineer andprincipal state planner atthe Minnesota PollutionControl Agency, AirQuality Division.

Charles E. DorganProfessor in theDepartment ofEngineering ProfessionalDevelopment anddirector of the EnergyTechnology Center of theUniversity of Wisconsin -Madison.

Course CodeMC890928B1

Page Two

Indoor Air QualityMembers Choice

Thursday-Friday, September 28-29, 198911:00 - 5:00 PM Eastern Time

with a 45-minute audio conference following course)

This course will present the basics of indoor quality theory, control and diagnostic procedures in buildings.It will focus on enhancing your understanding of how building systems interact to affect indoor air quality.

We have reached the point where Indoor Air Quality can be controlled in the same way we control temper-

ature, humidity, and lighting levels. Indoor air quality is important to energy, health, and productivity. The

concepts covered in this course will improve the way we operate all buildings in the future.

In this course, emphasis will be placed on developing the skills to identify, recommend and implement

changes in building systems to optimize energy management objectives while maintaining acceptable in-

door air quality. Session topics are:

IntroductionHistoric perspectiveBasic concepts

-general definition-stress, strain, susceptibility-health and comfort-ventilation

Indoor Air ContaminantsTypes of contaminantsSources of contaminants

Manifestations of Indoor Air ContaminantsHuman responsesEconomic impact

Indoor Air Quality StandardsASHRAE 62-1981ASHRAE 55-1981ANSI/ASHRAE 113PASHRAE 129PHRSA 84-14.500

Building Design for Acceptable IAQPrinciples of building performancePerformance criteria for indoor air qualityIndoor air quality diagnostics and performance evaluationControl and mitigationMeasurement

Basic Contarninant Control StrategiesHVAC systems and controlsPsychometrics of HVAC systemsAdvanced IAQ control theory

IAQ Diagnostic ProceduresDiagnostic protocolUse of IAQ diagnostics "worksheets"Use of instrumentation

Examination of Typical Cases

5!)


Simulation Analysisusing SIMAN

Presented By:Ronald F. Perry, Stewart V. Hoover

Members' ChoiceWednesday, Sept. 6, Friday's, Sept. 8 and 15, 19891:00 PM - 6:00 PM Eastern Time - CHANNEL A

This couse is intended for anyone wishing to solve real-world problems using discrete-even simulation analysis.Persons who could profit from this seminar include in-dustrial engineers, manufacturing engineers, operationsanalysts and technical managers. Familiarity with elemen-tary concepts of probability and statistics (e.g., relative andcumulative frequencies) is assumed.

Upon completion of this course participants should beable to construct and experiment with complex models ofreal systems to answer varied questions about the designand operation of such systems. Questions deal with sys-terns such as: material handling systems, assembly lines,FMS cells, and inventory management. Specific issueswould include: ACVS system layout, AS/RS configura-tion and operating policy, work station and buffer spacedesign for production lines, and job shop scheduling.

Please see course description on reverse side.

Sponsored By: Northeastern University

For more information contact your site coordinator or callNTU at (303) 4840565

i/A NTUw Advanced Technology & Management Programs

(; I)

Ronald F. PerryAssociate Professor ofIndustrial Engineeringand Information Systemsat NortheasternUniversity. He is co-author of Simulation: AProblem-SolvingApproach. His Ph.D. is inindustrial engineeringfrom the University ofMichigan and hisspeciality is inmanagementinformation systems.Dr. Perry has 15 yearsexperience in simulationanalysis.

Stewart V. HooverEngineer at DigitalEquipment Corporation.He has been teaching andconsulting in simulationanalysis for over 15 yearsand is co-author ofSimulation: A Problem-Solving Approach. HisPh.D. is in industrialengineering from theUniversity of Oklahomaand his speciality is insimulation andoperations research.

Course Code:MC890906A1

f

Page Two

Simulation AnalysisUsing SIMAN

Wednesday, Sept. 6Friday's, Sept. 8 and 15, 1989

CHANNEL A1:00 PM - 6:00 PM

Eastern Time

Course Description

The seminar will cover discrete-event modeling using the SIMAN simulation language. InSIMAN models are constructed from blocks, where each block represents some easily ident-

ifiable part of a real system; for example, QUEUE represents a queue for some process, and

DELAY represents the passage of time such as machining a part. These blocks are readilyassembled into a model of the real system which may then be simulated on the computer.The blocks are introduced in small groups and their use is explained with many illustrativeproblems. Models from diverse settings are used, such as health clinics, manufacturing cells,

and material handling conveyors. An IBM PC will be used on camera to demonstrate theexecution of many problems. Participants will have to opportunity to build and run modelsbetween sessions, and pose questions about their models. Session topics are:

Wednesday, September 6Simulation Overview

Modelng and SimulationOverview of Simulation Languages

Introduction to the SIMAN Language

Friday, September 8SIMAN Basic Blocks

SIMAN Intermediate Blocks

Friday, September 15SIMAN Advanced Blocks

SIMAN MAterial Handling BlocksOutput Analysis Using SIMAN


ManufacturingSimulation

Presented By: Neal P. Jeffries

Members' ChoiceThursday, August 31, 1989


This course is an intensive overview of computer simu-lation of manufacturing operations. Included are con-siderations of benefits, limitations, applications, hard-ware and software options, costs, training require-ments and upgrades. Session topics include:

Why use simulation of manufacturing processes?Benefits:-Identifying bottlenecks-Determining throughput, manning

requirements, number of machines, etcConsideration of downtime, alternate

arrangements , etc.Technical considerations-Hardware, uses of graphics etcManagement considerationsSoftware and hardware costs and upgrade,

training, appropriate applications, etcSoftware discussions and demonstrations

Sponsored By: University of KentuckyWwwlmi



6 4,4

4C(..

Neal P. JeffriesExecutive Director of theCenter for ManufacturingTechnology inCincinnati, Ohio. Dr.Jeffries has extensiveexperience in computerapplications inmanufacturing.

Invited Guest SpeakersMr. Van NormanCEOAuto Simulation, Inc

Mr. John HammondVice PresidentSystems Modehng Corp

Mr. Robert SchwabSenior DevelopmentEngineerCaterpillar, Inc.

Mr. George GriffithManagerSimulation ServicesEDS

Mr. Ken TumavProduct ManagerCACI

Mr. David GodfreyManagerBelcan Automation

Course Cou e.MC890831131

Pre-taped satellite broadcast with live questions and answers

Application of Data DependentSystems in Computer AidedManufacturing and Design

Presented By: Sudhakar (Sam) M. Pandit

Members ChoiceTuesday, August 29, 1989


Data Dependent Systems (DDS) is a methodology forobtaining physically meaningful mathematical models inthe form of differential/difference equations directly fromobserved data and then using the models for systemanalysis, prediction and control. Participants will havethe opportunity to learn the concept, philosophy, andmethodology of this novel and cost saving method. TheDDS modeling procedure Lased on time series and leastsquares methods will be outlined, and model decompo-sition will be explained. A variety of typical applicationswill be discussed and illustrated. Applications include:

Image processing in machine visionMicrocomputer control of electro-discharge machiningCharacterization of machine-tool dynamicsOn-line tool wear monitoringModal modeling and analysis

Sponsored By: Michigan Technological University


NTUmor Advanced Technology & Management Programs

Y.4

Sam Pandithas been involved insystems analysis, andforecasting and controlsince 1968, evolving themethodology called DataDependent Systems. As aprofessor at MichiganTechnological University,he has developed andtaught both graduate andundergraduate courses onthe topic and undertakenresearch in the applicationof this methodology inmany different fields. Theseinclude: quality control,business forecasting,manufacturing processes,and solar energysimulation. Dr. Pandit hasauthored more than 90papers and a textbook. Heteaches two full lengthcourses on Data DependentSystems for the NT1JManufacturing Systemscurriculum. In March 1989,Dr. Pandit presented thecontents of this seminar forengineering employees atthe General MotorsTechnical Center.



Fundamentals ofIndustrial VentilationSystems for Managers

Presented By: Salvatore R. Di Nardi

Members ChoiceFriday, August 25, 1989


This one day workshop is designed for managers who are re-sponsible for the review or approval of ventilation system de-signs. The purpose of this course is to allow these managers toassimilate the knowledge needed to understand appropriateventilation design techniques. Then, they will be able to makemore informed decisions about selecting consultants and pur-chasing, installing, and maintaining ventilation systems.At the end of this workshop, managers will be able to:

Determine where industnal exhaustventilation is necessaryDiscuss the selection of appropriate collectionhoods for dusts, gases and vaporsReview the parameters for determiningthe most appropriate fan size, RPM,and static pressureReview case studies where these skills maybe applied to a variety of situations including:dip tanks, soldering and welding stations,laboratory fume hoods, and bagging operationsConceptualize techniques for recognizinginefficient existing systemsAcquire the techniques used to evaluate a ventilationdesign consultant before he or she is hiredCritique ventilation design standards

Sponsored By: University of Massachussetts


NTUw Advanced Technology & Management Programs

1Salvatore R. DiNardi

Associate Professor ofIndustrial Hygiene in theDivision of Public Health, atthe University ofMassachusetts at Amherst.Dr. DiNardi designs andimplements indoor airquality surveys to recognize,evaluate and control thesources of building relatedillness in the nonindustrialworkplace. His experiencewith indoor air qualityproblems, especiallyepidemics of buildingrelated illness, has enabledhim to provide solutions tothese epidemics as well as totrain and advise workers,supervisors and managersin many Fortune 500companies as well as insmaller companies. He is onthe Board of Directors of theAir Pollut,.on ControlAssociation and is amember of the AmericanSociety of Heating,Refrigeration and AirConditioning Engineers(ASHRAE). He haspublished more than 40articles on environmentalhealth, industrial hygiene

chemistry.

Coune Code:MC89062581


OProject Management

for the 90'sPresented By: Melvin Silverman

Members ChoiceThursday-Friday, August 17 and 18, 1989


Bring in your most challenging problems!

You will have the opportunity to solve specific managementproblems in a consulting, supportive matrix that will includeall participants and be guided by the semnar director. This in-tensive seminar goes beyond basic methodology. It. incorporatesthe effects of recent changes in the economic environment am..1-ielivers advanced systems and methodology that enable the,roject manager to optimize scarce behavioral, time, and finan-

cial resources. The seminar will include information about:

Limitations on resources, people, funds, and timeLack of coordination within the project teamInsufficient authority/unlimited responsibilityInaccurate or delayed information/confused inputsWhy project management is the vital methodologyfor the 90'sDifferences between functions and projectsThe grand design of project systemsImplementing project systemsPersonnel, finance, and operationsCommunications, behavior, and deliverablesProblem solving and developing implementation plans

Sponsored By: Purdue University


NTUlw Advanced Technology & Management Programs

Melvin Silverman

Managing partner ofAtrium Associates, Inc ,

an internationalconsulting organizationbased in Cliffside Park,NJ. Dr. Silverman hasover 25 years of hands-onexperience as anengineer, operationsexecutive, andmanagement consultantHe has been a plantengineer, projectengineer, and generalmanager for companiesproducing complex,highly engineeredproducts for industrialand defense asers. Dr.Silverman is the authorof numerous articles onproject, technical, andgeneral managementtopics. He has publishedseveral books, the mostrecent being ProjectManagement and TheTechnical Manager'sSurvival Book.


Live Satsllite Broadcast

Statistical ProcessControl and

Applied StatisticsPresented By: Mark L. Crossley, C.Q.E., C.R.E.

Members ChoiceTuesday and Wednesday, August 15-16, 1989


This seminar will present an introduction of basic statis-tics as applied to quality control. It will dramatically dern-onstrate the principles of sampling, its associated risk andstatistical process control. Participants will gain first handexperience in the use and understanding of basic appliedstatistics through the use of spontaneously generated datathat will simulate real work conditions. The program willalso serve as an excellent review for the statistical portionsof the American Society for Quality Control certified qual-ity engineer (C.Q.E.) examinations. Topics covered willinclude:

What is a statistic?Significance of the normal distributionOther important distributions includinghypergeometric, binomial and poissonAcceptance sampling and the associated riskStatistical process controlProcess capability indexOpen discussion

Sponsored By: University of Kentucky

For more information contact your site i:oordinator or callNTU at (303) 484-0565

Ai NMw Advanced Technology & Management Programs

Mark L. CrossleyPresident and Principal-consultant of QualityManagement Associstes,Inc., of Salisbury, NorthCarolina. Mr. Crossley has adiversified background withover 20 years experience inquality engineering andmanagement. He holds aB.S. degree in Chemistryand is certified as a qualityengineer and reliabilityengineer by the AmericanSociety for Quality Control.His consulting assignmentshad taken him from PuertoRico to Canada, andthroughout the UnitedStates with industriesranging from aerospace,electronics, chemicalmanufacturing,pharmaceuticals and metalfabrication to foodprocessing, textiles,printing, and injectionmolding. He is a member ofthe American MENSAorganization and is listed inWhn's Who of Industryand Finance.


Videotaped broadcast with live questions and answers

The Art ofManaging People

Presented E3v: Anthony Alessandra

Members ChoiceWednesday, August 9, 1989


This course will benefit anyone who manages people, es-pecially supervisors and first-level to mid-level managers.Topics covered will include:

IMP

21st Century Management TechniquesManaging & motivating today's employeePerformance appraisals vs. appraising performance

Understanding Your Management Style- Are you direct or indirect?- Are you task or relationship oriented?

Flexing Your Management Style- How to "size up.' your employees et co-workers

- How to adapt your style to different employee needs

Open Communications I

- The power of listeningQuestioning skills

Open Communications II

Nonverbal communications- Mixed messages

Sponsored By: University of Southern California

For more information contact your s;te coordinator or callNTU at (303) 484-0565

djk NTUw Advanced Technology & Management Programs

6

Anthony Alessand ra

A highly respectedconsultant in sales,marketing, andmanagement, as well :isan award-winning publicspeaker. He has writtenmore than 100 articlesand Several booksincluding Non-ManipulativeThe Business ofand the Art otPeople.

Course Code.MC890809B1


TheWrite Design

Presented By: Tom Duncan

Members ChoiceFriday's, July 28, August 4 and 11, 1989

CHANNEL D.)() 6:00 PM Eastern Time

Practical materialand excellent instruction!

The Write Desn cuts Your writing time by teaching youhow to orgrinize your information effectively before youstart wrIting It combines the best narrative and structured

riting techniques with the latest advances in instruction-al technology. You will learn how to use:

Six tools to present your message clearlyand concisely

FOLI r steps to ensure that your writing ispresented objectively

Four writing profiles to identify your reader

Charts, tables, and graphs to illustrate yourwriting effectively

A mathematical formula to grade the levelof V our writing

Sponsored By: University of Kentucky...,WWIMM1.411.0MMEMMINI.,For more information contact your site coordinator or call

NTU at (303) 484-0565

NTUw Advanced Technology & Management Programs

Tom DuncanSenior technical editorfhe GTE Telephone.Operations PublicationsGroup. He is one of theauthors of The'Design and has taught thecourse since ft was pilotedin 1983. Mr. Duncanbrings nearly thirty yearsof writing and editingexpertise to theclassroom. He ha,;, =er% 2j,as a newswriter,advertising copywriter,newspaper editor,television news director,technical editor-indEnglish teacher. He alsobrings the enthusiasm ofa motivational speaker,keeping the class bothinteresting andchallenging. He is agraduate of the U.S. NavyJournalist School andWichita State University.

Intended_ AudienceThis seminar is designedfor any technical or busi-ness person who mustwrite as a part of ills orher job.

Course Cod eMC 89072Fi D1


Using Statistical Process Controlfor Quality Improvement:Concepts, Technologies

and SystemsPresented By: Cyrus Mohebbi

Members' ChoiceWednesday, August 2, 1989

11:00 AM 5:00 PM Eastern Time

This course is intended for quality control supervisors,quality contro: managers, engineering supervisors, qualityassurance managers and engineers, production super-visors, manufacturing engineers, general managers, andtechnicians. At the conclusion of this course, participants

Be familiar with the basic tools and techniquesassociated with statistical quality control

Understand how statistical quality toolsmay be applied

Be able to use statistical quality control as partof a total quality management (TQM) system

Be aware of the benefits derived from theappropriate application of statistical methods

Identify areas for statistical quality controlimplementation that relate to the participants'work setting



1,11 NTUw Advanced Technology & Management Programs

..

Cyrus MohebbiSenior consultant withthe Quality Alert Institutein New York City. He kformer faculty member ofthe Wharton Schoolwhere he receivedseveral awards forteaching excellenceincluding "Ins'ructor ofthe Year- and -TheMurray Prize forExcellence in theTeaching of Statistics Hehas lectured andconsulted extensively inthe area of statisticalquality control.



Quality EngineeringUsing

Robust DesignPresented By: Madhav S. Phadke

Members ChoiceThursday and Friday, July 27 - 28, 1989

11:00 AM - 5.00 PM Eastern Time

Learn to:recognize potential applications of robust design,

formulate the problems, plan experiments,analyze data

In this course, participants will learn a new method calledthe Robust Design method, which is based on the TaguchiMethod. It will focus on the actual engineering problemsrather than on statistical theory. All engineering and sta-tistical ideas will be described with the help of real casestudies. Session topics include:

Principles of quality engineeringMatrix experiments using orthogonal arraysSteps in robust designSignal-to-noise ratiosAchieving additivityConstructing orthogonal arraysComputer aided robust designComputer tuningReliability improvement

Sponsored By: Polytechnic University


diNTUw Advanced Technology & Management Programs

7 (1

Madhav S. Phadke

An international leaderin the Robust DesignMethod. He has appliedthis method to manyengineering areas leadingto millions of dollars ofsavings. The applicationareas include VLSIprocess design, circuitdesign, mechanicalrouting, componentplacement, computertuning, and networkdesign. Dr. Phadke has a nMS. in Statistics andPh.D. in MechanicalEngineering trom theUniversity of WisconsinMadison. He is theauthor of the textbookthat is required for thiscourse entitled: QualityEngineering using RobustDesign.

Course CodeMC890727B1

Uve Satellite Broadcast

Quality EngineeringUsing

Robust DesignPresented by: Madhav S. Phadke

Members ChoiceThursday and Friday, July 27-28, 1989


QUALITYENGINEERING

USING ROBOT

WM.1..00I.MINNEAVVIVIVI./..1. .,Y1M.,1.01.1. ,4110/1. 1Ya.

MADHAV S. PHADKE



Required Text:Quality EngineeringUsing Robust Designby Madhav S. Phadke(Prentice Hall, 1989).ISBN # 01-3-745167-9.

To order:Call the NTUOrder Desk at

Total Information1-800-876-4636

NMAnnounces An

Executive Teleconference

Motorola'sProcess for

Managing Qualityand the

Malcolm Baidrige Award111=11=11.11.11.1110.I

Maki) im &Write

Nationalality

Awardffeaturing

Robert W. GalvinChairman of the Board

Motorola Inc.

July 20, 198910:30 am. -12:30 p.m. Eastern Time

Live Sateiltte Broadcast viaKU and C Band

Mr. GaMn will share Motorola's strategies and,together with other senior Motorola executtves,

answer questions from participants at theteleconference receiving sites.

Contact National Technological University at (303) 498-0601for technical information and program packet.


OCommunicationSkills for Success

Presented By: Marla Bradley

Members ChoiceWednesday, July 12, 1989


Most managers spend up to75% of their timecommunicating-

Learn to increase nyr communication skills

This course is designed to provide technical manag-ers with the skills they need to communicate effec-

0 tively with their subordinates, peers, and supervis-ors. Topics covered include:

Introduction and ListeningImproving your Listening SkillsDirect CommunicationsFeedback for Improved PerformanceThe Communication Climate


For more itformation contact your site coordinator or callNTU at (303) 484-0S65

NTUNI, Advanced Technology & Management Pro97rams

Marla BradleyPresident of theconsulting company,Bradley-LambertManagement Specialists,which she foundedfollowing a corporatecareer in managem,ent.During the last nine yearsshe has workedextensively withexecutive andmanagement teamsassisting them in theareas of communication,planning, and employeeinteractions.

intended Audience:This course is intendedfor managers in alltechnical or technicalsupport organizations.


HighPerformanceWorkplaceLeadership,Teamwork andQuality

#JNTUAdvanced Technology andManagement Programs

Ad.O. Box 700, 601 South Howes St.Wort Collins, Colorado 80522

(303) 484-0565

The 1989

NTU

Technical

Professional

Development

Series

July to December 1989

Live on theNTU Satellite Network

11 a.m. to 1 p.m. (Eastern)Every Monday

HighPerformance

WorkplaceLeadership,

Teamwork andQuaIit

Today's competitive markets demand a high level ofperformance from the technical professional not mere

compliance or obedience, but commitment,risk taking and creativity.

Clearly, there is no one path toward establishing a highperformance workplace. However, what is fundamental in allsuccessful work environments is a commitment to the people

who produce and deliver products and services, as well asattention to the interactions between

people within the organization.

This new TPDS i5 designed to bring about a greater awarenessand understanding of the attitudes and skills necessary to

enable the technical professional to be a leaderand contribute to creating high performance,

teamwork and quality in the workplace.

Page 2

The 1989 Technical Professional Development Series

°CalendarJuly 1989 Technical Professionals as Leaders: An Evolving Role

July 10July 17July 24July 31

Context of LeadershipLeadership vs. ManagementSuccess vs. Failure: Clarifying ValuesLeadership: Facing the Challenge

August 1989 Leadership Strategies: Becoming a Leader

August 7August 14August 21August 28

Self-Esteem: Characteristic of LeadershipCreating Vision - The Job of LeadershipCommunication - Tools of LeadershipCreating Trust - Role of Leadership

September 1989 Leadership through Empowerment: Taking a Stand

September 11September 18September 25October 2

Empowerment The ProcessDifferences Between People - Recognizing the Value of DiversityTeams: High Performance and PartnershipsImplementing Teams: Approaches, Challenges and Successes

October 1989 Commitment vs. Control in the Workplace

October 9October 16October 23October 30

Leader as Facilitator of Change and ResultsLeader/Facilitator Critical SkillsThe Anatomy of Constructive ConflictWho Wins, Who Loses?

November 1989 Developing People - The Competitive Advantage

November 6 Leader/Manager as Developer of PeopleNovember 13 Negotiating: Success Straiegies and TacticsNovember 20 Creative Problem SolvingNovember 27 Rewards and Recognition

December 1989 Getting Results: "The Bottom Line"

December 4 Creating Strategies from VisionDecember 11 Planning Meetings for ResultsDecember 18 Process Improvement for Total Quality

7(; Page 3


July 1989

The Techn;calProfessionalas Leader: AnEvolving RoleJuly's four-part series willintroduce the concept ofleadership as an evolving rolefor technical professionals.The series will nelp you builda foundation for change byreviewirT the evolution oftraditional managementtheory. We will move from thepast through the present tothe future and will focus onthe current business andalobal conditions that createa need for a shift from amanagement to a leadershipperspective.

4tiniAdvanced Technology andManagemert ProgramsP.O. Box 700, 001 South Howes St.Fort Collins, Colorado 80522(303) 484-0565

July 10Context ofLeadershipSubject matter per3on: Donna VogelTechnical resource prson: Gary Young

Director of Inspirit Development Inc., ofBoulder, Colo., which specializes inorganizational and !eadershipdevelopment, Ms. Vogel has a master'sdegree in psychology and combinesexperience as a psychotherapist withbusiness. She has managed sales andoperations in high-tech businesses for thepast 1.7 years, including seven years withControl Data Corp.

Mr. Young is site manager at Hewlett-Packard's Colorado Integrated CircuitDivision in Loveland. lie holds MBAdegrees in production and finance andbachelor's degrees in mechanicalengineering and physics.

OBJECTIVESList changes in the evolution Jfmanagement theory.

List commonly accepted businessattitudes and conditions prior to the1960s, the 1960s through the present,and finally into the future.Relate management theory to worldwidebusiness conditions of the past, presentand future.Describe key elements contributing to ashift in business and industry from amanagement to a leadr:rshipperspective.

SESSION DESCRIPTIONThis session will focus on understandingthe evolution of the theory of managementas a technical process. In the second hourof the program, Gary Young will share hisideas about the evolution of his ownmanagement/leadership philosophy overyears of middle- and upper-managementexperience.

July 17Leadership vs.ManagtmentSubject matter person: Donna VogelTechnical resource person: Keith Bartlett,HP-Fort Collins

OBJECTIVESList commonly accepted managementcharacteristics.List commonly accepted leadershipcharacteristicsDifferentiate between the characterist,of management and leadership.Describe the impact of change ontraditional management models.

SESSION DESCRIPTIONThis session will bring the informationdiscussed in session one to a personallevel. You will be able to evaluate andassess your own management andleadership styles. Using the Whole Brainmodel, you will be able to identify yourpersonal strengths and weaknesses indealing with people. We will explorepersonal characteristics that can lead togreater productivity and commitment inthe workplace.

Page 4 Ii

July 24Success vs. Failure:Clarifying Values

Subject matter persoos: Kennetk. Adamsand Kathy KinchenTechnical resource person: Mark Oman,FIP-Greeley

Mr. it.ams has over 29 years ofexperience in the high-tech induary,including 20 years with Ilewleu-Packard.Ile is an organizational developmentadviser at IIP's Colorado IntegratedCircuit Division.

Dr. Kinchen is an organizationaldevelopment specialist at ColoradoIniegared Circuit Division. She receivedher PhD. in industrial organizationalpsychology from Colorado State

flitniversUy. !ler doctoral thesis was around-breaking study of what makes

teams successful.

OBJECTIVESGiven a list, differentiate betweenpersonal and organizational values.Given a corporate mission, list key stepsfor formulating team interactionvalues that nurture a team code of

conduct.

SESSION DESCRIPTIONThis session will explore the criticalnature of values as a powerful determinantof behavior. With an understanding ofvalues, the leader/manager works to fosteran environment that creates highperformance and results.

July 31

Leadership: Facingthe ChallengeSubject matter person: Donna VogelTechnical resource person: M.J. Kavcak,

NCR-Systcmedia

OBJECTIVESList commonly accepted characteristicsof power.Describe alternative ways that powercan be applied positively to gct thingsdone.Given current work environments,identify conditions that work againstactivities related to leadership.Given conditions that work againstleadership activities, describe alternativeapproaches that technical professionalsin leadership roles can apply.

SESSION DESCRIPTIONStepping up to the role of leader is notsomething to bc taken !ightly. In today'scompetitive marketplace, sparked by rapidchanges in people, technology and work,leaders arc faced with many challenges.This sess;on will explore the concepts ofcommitment, cxdibility and power as theyrelate to leadership behavior. We willunravel some of the misconceptions thatexist about power and it.s use and misuse.Central to this discussion will bc a focuson power as a fundamental concept in

work relationships.

DonnaVogel

GaryYoung

KennethAdams

KathyKinehen

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August 1989

LeadershipStrategies:Becoming aLeader

In the current review ofleadership, four major themeshave evolved, and four areasof competency have beenidentified. The Augustsegment will focus on thosestrategies, with oneunderlying theme: leadershipis a set of skills and attitudesthat can be learned,developed and improvedupon by anyone. The nextfour sessions will help youdevelop confidence in yourpotential as a leader. You willbegin to develop yourblueprint for success,whatever your role orposition.

Advanced Technology andManagement ProgramsP.O. Box 700, 601 South Howes St.Fort Collins, Colorado 80522(303) 484-0565

August 7

Self-Esteem -

Characteristic ofLeadership

Subject matter person: Donna VogelTechnical resource person: Milt Szulinski,Kodak Colorado Division

Consultant to management at KCD inWindsor, Mr. Szulinski has 20 years ofbusiness-industrial experience. Sincejoining Kodak in 1976, he has heldvarious engineering positions; in hiscurrent post he works with all of theconcepts of total quality control,teamwork and petformance management.lie has degrees in mechanical engineeringand business and is past chairman of thenorthern Colorado section of theAmerican Society of Quality Control.

OBJECTIVESDescribe the concept of self-esteem andits relationship to self-understanding.Describe the impact of personal beliefsand attitudes on the quality of decisionmaking and interpersonal relationships.Describe the relationship of self-esteemto the effectiveness of leadershipactivities of technical professionals.

SESSION DESCRIPTIONRecognizing strengths, compensating forweaknesses these are the first stcps inachieving positive self-esteem. Thissession will focus on the art of openness tofailure and to the quest for learning, sothat you will embrace new ideas and newchallenges. We will learn about the impactof this attitude on the immediate workteam and the larger organization.

August 14

Creating Vision - TheJob of Leadership

Subj cc! matter persons: Kenneth Adamsand Mac Juneau, HP-Fort Collins

OBJECTIVESList commonly accepted characteristicsof vision.oescribe the role of vision and itscontribution to leadership and high-performance workplaces.Describe an approach to creating vision.

SESSION DESCRIPTIONVision animates, inspires and transfomispurpose into action! This session willexplore the power of a shared purpose andits impact on the performance of workgroups. Qualities that must be present inorder for vision to create desire andmotivate will be presented.

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7,)

August 21

Communication -

Tools of Leadership

Subject matter person: Vern VobejdaTechnical resource person: Lou Pagano,Kodak-Rochester

Before starting his own consulting firm,C-C-1 (Creative Consultants Inc.), Mr.Vobejda spent 11 years at Procter &Gamble. C-C-I , founded in 1974 andbased in Monument, Colo., providesorganizational consulting services. Thecompany also develops customsupervisory and management programs.

OBJECTIVESDescribe how organizations function a.sa social entity.Describe critical communication skills:

attending behavior- open-ended questions- non-judgemental listening

expressing emphathy- "I" messages.List characteristics of communicationthat strengthen relationship building.

SESSION DESCRIPTIONThis session will define the role ofcommunication in developing effectiveleadership skills and show howorganizations function as a socialenvironment. You will practice creativecommunication and learn howcommunication helps create meaning inthe work environment.

August 28Creating Trust- Roleof Leadership

Subject matter person: Vern VobejdaTechnical resource person: S.C. Kohli,Kodak-Rochester

OBJECTIVESDescribe the characteristics of trust:

accountability- congruence- truth- harmony

accuracy- consistency.List "connectedness" princ iples.Relate the creative process with"connectedness" principles.Given rapid change and relateduncertainty, describe how trust is testedand the value that results.

SESSION DESCRIPTIONThis session will continue the explorationof communication as it develops effective,trusting teams. Trust is the lubrication thatmakes it possible for organizations towork. It implies accountability,predictability, reliability and an attitude ofservice. Elements necessary to build hightrust will be presented, followed by ananalysis of how these elements areaffected by rapid change and periods ofuncertainty.

BEST COPY AVAILABLE

VernVobejda

MiltSzulinski

You must not manage by rules orauthority. That doesn't work withprofessional people.

Lou PaganoKodak, Rochester

Turn page to preview the September series...

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September1989

LeadershipthroughEmpowek ment:Taking a Stand

There is this place in people,where they are aligned, where theydon't need to be told what to do;they more or less sort out forthemselves what needs to be doneand where they ca 7 work in har-mony with other peoole, not as afunction of a bunch of agreementsor contracts, but out of a sense ofharmony..."

Werner Erhard

The September segment willexplore this "alignment" as amanifestation of effectiveleadership. We will discussthe relationship of leadershipto empowerment and definestrategies for the empower-ment of self and others.

Advanced Technolopy andManagement ProgramsP.O. Box 700, 601 South Howes St.Fon Collins, Colorado 80522(303) 484-0565

September 11

Empowerment:The Process

Subject matter person: Donna VogelTechnical resource person: Jim Pascucci,HP-Colorado Springs

OBJECTIVESList major characteristics ofempowerment and describe the impacton people as it relates to performance.List qualities of empoweringleadership.Describe commonly accepted beliefsand values underlying an empoweringapproach to leadership.List guidelines for effectiveempowerment.

SE-SION DESCRIPTION"7'o lead. One must follow"

Lao TzuLeaders recognize that power and empow-erment are two sides of the same coin, andthat power becomes a unit of exchange.This session will focus on the concept ofempowerment and the attitudes andbehaviors leaders must demonstrate inorder to create an environment that allowspeople to contribute to their fullestpotential.

September 18

Differences betweenPeople - Recognizingthe Value of Diversity

Subject matter persons: Anita L. Sanchezand Christopher (Kit) TennisTechnical resource person: MicheleCooper, Pacific Bell-San Ramon

Dr. Sanchez and Dr. Tennis are theprincipals behind Sanchez, Tennis andAssociates, a consulting groupspecializing in organization development.Dr. Sanchez has a Ph.D. in publicadministration and organizationdevelopment from the University ofColorado, Denver. Dr. Tennis has aPhD. in business management andorganization development from theUniversity of Colorado, Boulder.

OBJECTIVESList reasons why people are different.Describe a conceptual framework forunderstanding differences in people.Describe several techniques which helpbuild more satisfying and productiverelationships.

SESSION DESCRIPTIONIncreasingly, managers of America'scorporations are faced with the challengeof leading individuals from diverse racial,ethnic, and gender backgrounds, whosevalues and behavior patterns may beunfamiliar. This program will helpparticipants increase their self-awareness,deepen understanding of those who maybe quite different from ourselves, andprovide insights into how we can buildmore satisfying and productiverelationships among all people.

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September 25

Teams: HighPerformance andPartnership

Subject matter person: Susan Isgar

Susan Isgar consults on organizationdevelopment, change, and team building.I ler current area offocus is consultanttraining and development and executiveeducation.

OBJECTIVESDescribe the role of teams inorganizational success as it relates toproductivity, quality and rapidresponsiveness to environmentalchanges.Differentiate between traditional teamsand high-performing tearns (FIPTs).List and describe the skills needed to beeffective, high-performing team leaders.

SESSION DESCRIPTIONHigh-performing teams arc part of thecutting edge of management practice inthe most successful and competitivecompanies throughout the world today.However, the switchover from atraditional organizational structure can bcdifficult unless individuals understandtheir changing roles and arc comfortablein letting go of traditional controls. Thissession prcscnt guidelines for thesupervisor or manager who is taking theinitiative to implement transition fromtraditional teams to high-performingtearns.

October 2

Implementing Teams -

Approaches,Challenges, andSuccesses

Subject matter person: Kim Fisher

K. Kim Fisher is a principal withBelgard-Fisher.Rayner, Inc., of FederalWay, Wash., a consulting firm specializingin high-involvement training. lle was aproduction manager in Procter &Gamble's innovative technician plant inLima, Ohio, and has been an internalconsultant at P&G and Tektronix. lie hasa master's degree in organizationalbehavior from Brigham Young Univer,citv,

OBJECTIVrSIdentify the principles of tearn-basedmanagement.Describe how these principles areapplied in a technical environment.List the common challenges associatedwith these work systemsDescribe examples of successfulimplementations of these teams.

SESSION DESCRIPTIONA number of companies arc involvingengineers, researchers, technicians andother technologists in team-basedorganizations, and this course will reviewthis trend. It will explore how high-involvement approaches, such as socio-technical systems, arc applied incompanies such as Tektronix, Exxon andMartin Marietta, and will review differentapproaches associated with the successfulapplication of these work principles. Itwill also review the typical challenges ofteam-based management and illustratehow people work with the predictaNedifficulties of these organizations.

AnitaSandie:

ChristopherTennis

SusanIsgar

KimFisher

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Turn page to preview the October series... Page 9

S 2

The 1989 Technical Professional Development ies

October 1989

CommitmentvsControl inthe Workplace

October's four-part serieswill focus on how leadersmust change their ways ofthinking about people, workand the role of managementto bring about commitment.They must regard people asresources to be developedand trusted. Work must -.)edesigned to engage theperson's creative resources.Finally, the role of leadermust shift from being a tech-nical problem solver to beinga facilitator who providesguidance and education.

Advanced Technology andManagement ProgramsP.O. Box 700, 601 South Howes Stsort Collins, Colorado 80522(303) 484-0565

October 9

Leader as Facilitatorof Change andResults

Subject matter person: Kathy KinchenTechnical resource person: LarryFlaherty, HP-Greeley

OBJECTIVESList commonly accepted barriers tochange.List the characteristics of effectivechange agents.Identify and describe approaches inbecoming an effective change agent inyour work environment.

SESSION DESCRIPTIONFundamental to this session is a belief

that the key role for successful leaders willbe that of changemasters adept atreorienting their own activities and thoseof others in untried directions, bringingabout higher levels of performance. Theprimary goal of this session is to help youunderstand the role of changemasters andhow to help others work constructivelywith change.

October 16Leader/Facilitator -

Critical Skills

Subject matter person: Donna VogelTechnical rest:rill-cc. person: Larry Carnes,Kodak-Rochester

OBJECTIVESDetermine your listening styleList and describe the impact of listeningstyle on communication.Describe listening techniques that arecritical to successful communication.Describe the role of listening increating trust and solving proHems.List characteristics of positive andnegative listening patterns.

SESSION DESCRIPTIONListening has been cited as the mostcritical leadership skill. Listening isfundamental to communication tte skillused the most but taught the least. Thissession will describe good listening and itsrole in communication. You will learnabout the barriers to effective listening aswell as practical techniques that can beapplied to help you experience the powerof listening.

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October 23The Anatomy ofConstructive Conflict

Subject matter person: Elaine YarbroughTechnical resource person: S.C. Koh li

Dr. Yarbrough is the principal resource ofYarbrough & Associates of Boulder,Colo., a consulting group, and serves asadjunct faculty in the conflict managementprogram of the Department of Sociologyat the University of Colorado. The authorof two books, she has a Ph.D. incommunication and human relations fromthe University of Kansas.

OBJECTIVESDefine your attitudes toward conflict.Describe how attitudes about conflictaffcA;t your leadership.Describe the characteristics ofcommunication styles necessary forconstructive conflict.

SESSION DESCRIPTIONConflict is inevitable. Constructivelymanaged, conflict can unleash energy andcreativity in the workpl. Cr nversely,when conflict is avoided or whenaggression is used, problems becomedifficult to solve arid aspirations hard toreach. This session explores attitudes thatlead to constructive conflict Further, itexplains the range of communicationstyles needed for effective conflictmanagement and the necessity of beingflexible when engaged in a conflict.

October 30

Who Wins, WhoLoses?

Subject mauer person: Elaine Yarbrough

OBJECTIVESDescribe techniques that can be usedto recognize real issues in conflict.Describe an approach which balancespower during a dispute and leads toagreements which enhance productivityand satisfaction.

SESSION DESCRIPTIONConflicts often drain energy because theyfocus on surface issues rather than the realissues of a disrute, and because peopleoften struggle for power rather than tryingto solve proulems. This presentation willillustrate skills for clarifying real issues,substantive as well as emotional. Inaddition, it provides strategies forbalancing power in a conflict so that allindividuals can be heard, leading to betteragreements.

ElaineYarbrough

You cannot be c. leader if you are notwilling to confront problems andconflict,

S.C. KohliKodak, Rochester

Turn page to preview the November series... Page 11

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November1989

DevelopingPeople - TheCompetitiveAdvantage

The November series will beguided by the idea that thereare no limits to the ability tocontribute on the part of aproperly selected, well-trained, appropriatelysupporked and, above all,committed person. We arebeginning to acknowledgethat survival depends uponquality, flexibility andconstant innovation, which, inturn, depends on people.This segment will focus onleader/managers asdevelopers of people and thecritical part they can play increating competitiveadvantage through people.

NTUAdvanced Technology andManagement ProgramsP.O. Box 700, 601 South Howes StFort Collins, Colorado 80522(303) 484-0565

November 6

Leader/Manager asDeveloper of People

Subject matter person: Herb DreoTechnical resource person: Steve Henry,HP-Greeley

Mr. Dreo is president of DMC Inc., andhas been a partner and senior consultantfor The Consultancy Inc. two Colorado-based international consulting firmsoffering management assistance togovernment, business and industry. Aninstructor at Front Range CommunityCollege for the past eight years, he hasconducted over 50 training programs onteam leadership, management, problemsolving, communication and outplacement.

OBJECTIVESList the three skills of situationalleadership theory.Describe four basic leadership styles.Identify techniques that can be used tomodify your leadership style.

SESSION DESCRIPTIONSituational leadership begins with thepremise that there is not one style ofleadership that managers should adopt.Rather, there are four basic styles, eachwith its own subtleties, to be used basedon the abilities and motivation ofindividuals, the complexity of the task andother situational factors. This session willexplore those styles and help youunderstand how to apply them andcontribute to the success of othe "S.

November 13

Negotiating: SuccessStrategies and Tactics

Subject matter person: David Stiebel

Dr. Stiebel, based in Palo Alto, Calif,services business executives byconfidentially resolving and preventingdisputes between and withinorganizations. His guest columns haveappeared in the Los Angeles Times andthe Los Angeles Business Journal. Dr.Stiebel teaches management andnegotiation at the University of California.

OBJECTIVESList negotiation strategies that are usedto resolve difficult disputes.Describe techniques that can be appliedto help you get what you want withoutdamaging business or personalrelationships.

SESSION DESCRIPTIONThis session offers technical professionalsproven negotiation strategies to resolvedifficult disputes with employees,managers, or customers exp-Aitiously andconfidentially. Key benefits include savingtime, achieving desired objectives andpreserving working relationships.

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November 20

Creative ProblemSolving

Subject matter person: Vern Vobejda

OBJECTIVESDescribe problem-solvingtechniques which use effectiveidentification and resolution models.Describe new brainstorming andinnovation techniques.Define principles of innovation asapplied to the problem-solving process.List personal characteristicsnecessary for optimum use of creativity.Compare creativity applications foundin many successful, innovativeorganizations.

SESSION DESCRIPTIONOfhis presentation will discuss enhancedproblem-solving skills, especially in theuse of creativity, for dealing with changeissues. Principles of innovation andcreativity are meshed with problemdefinition, ownership and resolutiontechniques. Enhanced brainstormingtechniques, barrier bashing, visual models,and hassle elimination will be reviewed.Personal characteristics that facilitatebreakthrough solutions will also bereviewed as they relate to the"entrepreneuring" leadership style.

November 27

Rewards andRecognition

Subject matter person: Milt Szu:inskiTechnical resource person: Jim Patsey,Engineering Manager, Public Service Co.of Colorado

OBJECTIVESDescribe commonly accepted beliefsand values about motivation andrecognition.List and describe characteristics ofsuccessful recognition programs.Describe technives and skills thatprovide an environment that reinforcesperformance and improvement.

SESSION DESCRIPTIONInformation sharing, interaction andrecognition are necessary to fosterwidespread involvement and commitment,This session will explore the waysinformally and formally to celebratethe "small wins" that are indicative ofsolid, day-to-day performance turned in bymore than 90 percent of the people in theworkplace. You will recognize theconnection between motivation and highperformance and learn how to designrecognition and reward systems thatencourage individual contributions as wellas teamwork.

Herb Dreo

DavidStiebel

Turn page to preview the December series...

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December1989

GettingResults: "TheBottom Line"Leadership is not leadershipunless it produces resultsthat have been achieved in anacceptable manner and areappropriate in the short andthe long term. The Decemberseries will focus on thebottom line and on processesthat, when implemented, willguarantee achievement,performance andimprovement.

4NTIJAdvanced Technology andManagement ProgramsP.O. Box 700, 601 South Howes StFort Collins, Colorado 80522(303) 484-0565

December 4

Creating Strategiesfrom Vision

Subject matter person: Ken AdamsTechnical resource person: Gene Zeller,R&D Manager, HP-Loveland

OBMCTIVESList major characteristics associatedwith strategy.Describe the relationship of vision to thedevelopment of long-range businessstrategies.

SESSION DESCRIPTIONThis session will explore the process ofidentifying strategies to vanslate visioninto reality. In general. an integratedstrategy includes the what, the why and thehow; vision reveals the what and why andstrategies reveal the how, which tell ushow to get there.

December 11

Planning Meetings forResults

Subject mauer person: To be announced

OBJFZIIVESChssify meetings according to desiredoutcome.Identify guidelines for effectivemeetings.Describe member and leaderresponsibilities in meetings.

SESSION DESCRIPTIONOne reason why group meetings areineffective is that leaders lack a coherenttheory about meetings and the variousfunctions they are meant to serve. Withoutguidelines, meetings can turn into endless.liscussions, with nothing accomplished.This session will define the different types',of meetings, according to their function,and outline guidelines that will ins, .re theeffectiveness of meetings.

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December 18

Process Improvementfor Total Quality

Subject matter persons: Dan Harper andJoe Nesheim

OBJECTIVEList skills necessary to create anenvironment that fosters continuousimprovemeniDescribe techniques that facilitate andmaintain continuous improvement inyour job and your organization.

SESSION DESCRIPTIONOne of the questions often asked is, "Howwould I, as a technical professional, leadcontinuous improvement efforts?" Thissession will focus on techniques that canbe used by management to improve skills

Snd create an environment that fostersontinuous improvement. A case study

will be presented by a manager who usedseveral of these techniques to improve thedepartment's services and, as a result, itsimage.

Mr. Harper was one of the developers ofthe TQC (Total Quality Control) materialsused to train managers throughout theHewlett-Packard Co. As a senior TQCtrainerlconsultant at Hewlett-Packard inLoveland, he helps employees, suppliersand castomers understand and applyTQC. He has been professionallyinvolved in process improvement efforts atHP since 1974.

Mr. Nesheim is quality engineeringmanager at Hewlett-Packard in Loveland,where his department is responsible forstudying and promoting new productivityenhancement methods on site. A formerhigh school mathematics and physicsteacher, he has a B.S. degree inmathematics and physics from MankatoState College in Minnesota and an M.S.degree in electrical engineering from theUniversity of Colorado.

ss

DanHarper

JoeNesheim


What is NTU?National Technological University(NTU) is a private, nonprofitinstitution founded to serve theadvanced needs of today's busy,highly-mobile engineers, scientistsand technical managers.

NTU offers Masters' of ScienceDegrees in:

Computer ScienceComputer EngineeringElectrical EngineeringEngineering ManagementManufacturing Systems EngineeringMaterial Science and EngineeringManagement of Technology

NTU also offers non-credit shortcourses, seminars, and workshopson leading edge engineering andcomputer topics.

MEMBER UNIVERSITIES

Arizona State UniversityBoston UniversityColorado State UniversityGeorgia Institute of TechnologyGMI Engr. & Mgt. Inst.Illinois Institute of TechnologyIowa State UniversityMichigan Technological UniversityNorth Carolina State UniversityNortheastern UniversityOklahoma State UniversityPurdue UniversitySouthern Methodist UniversivUniversity of AlaskaUniversity of ArizonaUniversity of FloridaUniversity of IdahoUniversity of KentuckyUniversity of MarylandUniversity of MassachusettsUniversity of MinnesotaUniversity of Missouri-RollaUniversity of Notre DameUniversity of South CarolinaUniversity of Southern CaliforniaUniversity of WashingtonUniversity of Wisconsin-Madison

What is the TPDS?

The NTU Technical ProfessionalDevelopment Series is the onlyinteractive professional develop-ment broadcast produced solely forthe community of technical profes-sionals.

The series, in its second year,allows technical professionals tobetter interpret and integrate theiractions with those of their organi-zation and its environment.

Intended AudienceEngineers, technicians, clericalpersonnel, planners, scientists,programmers and others who findthemselves in increasingly self-governing roles. This series offers'organizational savvy' to those whoare already technically competent.

To RegisterCall your NTU Site Coordinator orthe NTU Satellite Network office(303) 484-0565.

Due to unforeseeablecircumstances, speakers and titlesmay change.

What technical professionals need inan educational program is not moretechnology but information aboutgroup dynamics, organizationaltheory and h..-;vv to interrelate withothers in the organization.

M. J. KaveakNRC, Systemedia

Attention w people minimizes conflictand increases productivity.

Steve HenryHewlett-Packard, Greeley

Advanced Technology andManagement ProgramsP.O. Box 700, 601 South Howes StFort Collins, Colorado 80522(303) 484-0565

Page 16


A Day WithDr. W. Edwards Deming

Members ChoiceMonday, June 12, 1989


The New Economicsof Industry and Government

The managment system that served North America wellfrom 1920 to about 1958 has now brought U.S. industryclose to a state of economic collapse. Japanese industry hastaken the lead in numerous areas of technology, appliedscience, and innovation. Dr. Deming will address the fol-lowing concerns:

How can this economically catastiophicsituation be reversed?

What role has the merit system played inour decline and how can it be changed?

How can international economic cooperationbe achieved to make America an industrialleader again before it is to late?

How can management accomplish thetransformation that is required?

Sponsored By: George Washington University


BEST COPY AVAILABLE

jjk NTUNw Advanced Technology & Management Programs

;)()

ig

W. Edwards Deming

Consultant in statisticalstudies for over 40 years,with experienceworldwide in complexapparatus, industry,physical depreciation ofutility plants, accounting,clinical and laboratoryinvestigations,tt ansporta-tion, and traffic. Hisclients include railways,telephone companies,carriers of motor freight,manufacturingcom?anies, hospitals,legal firms, governmentagenries, and researchorganizations. His workin Japan created arevolution in quality andeconomic production andin new principles ofadministration. Dr.Deming has receivedmany honors andmedals, plus eighthonorory doctorates. Hewas elected to theNational Academy ofEngineering in 1983 andinducted into the Scienceand Engineering Hall ofFame in 1986.



Managing ManufacturingCompetitiveness:

Information Processing, Product Developmentand Product Renewal Strategies

Presented By:Daniel Orne, Susan Sanderson, and Richard Leifer

Members ChoiceFriday, May 26, 1989


Ensure your company's competitiveadvantage and retain profitability!

This seminar introduces concepts and skills that developquick responses to technological changes. You will learnto integrate business strategy, manufacturing strategies,and choices in emerging technologies.

Is being first-to-market best for your corporate strategy?Hear a discussion of the pros and cons.

You will learn to evaluate new technologies in terms oforganizational strategy and direction and use the resuiLs toyour company's advantage. See how this kind of evalua-tion and planning can lead you to sensible technologicalchoices aimed at achieving "fit".

Sponsored By: Rensselaer Polytechnic Institute


NTUmy Advanced Technology & Management Programs

9

Dr. Daniel OrneAssistant Professor,School of Managementand the InterdisciplinaryDepartment of DecisionSciences and FngineeringSystems at RN. Hisresearch interests aremanufacturing policy forstrategic business units,manufacturingcontingency theory,corporate CIM strategies,and master planning for'OM.

Dr. Susan SandersonAssociate Professor,School of Management,RPI. Her current researchconcerns the develop-ment of models forevaluating the costs otnew product design,systems desien and theirimplementatioo.

Dr. Richard LeiferAssociate Professor,School of Managementand the InterdisciplinaryDepartment of DecisionSciences and EngineeringSystems at RPI. Hiscurrent research interestsinvolve the organ-izational impacts ofinformation systems.

Intgnded AudienceThis seminar is geared formid- and senior-leveldecision makers in oper-ations or manufacturingwho are involved inplanning.


Tape Delayed Broadcast

Peter F. DruckerManagement Seminar

Members ChoiceWednesday, May 24, 1989

11:00 AM 5:00 PM Eastern Time

This seminar willfocus on the following topics:

Session OpeHow to Keep Your Business competitiveWhy is "competitiveness'' important and how do your meas-ure it? Presentation also includes the "three pillars'' of competi-tiveness - market standing, productivity, and innovation.

Session TwoThe Entrepreneulial BQQM: The First TeR Years -Thg Next Ten YearsHigh-tech companies and technological advances continue todominate news headlines. However, the focus of attention isshifting toward businesses that find new services and productsfor existing markets and that create new uses for existing prod-ucts and services.

ion ThreeThe WQThe stock market crash in October 1987 signaled both the ma-turity of the system that had existed and its impending transfor-mation. It created concerns regarding the future roles of equitymarkets and equity investments, and raised questions about theroles and functions of the old national stock exchanges.

0 ! I I I I I

Sponsored By: George Washington UniversityImmmiiIMI=M111M11111=n,


NTUlir Advanced Technology & Management Programs

Peter F. DruckerConsultant in economicand business policy and inmanagement organization.Since 1971, he has beenClarke Professor of SocialScience and Management atClaremont GraduateSchool. Previously, he %,..nsProfessor of Management atthe Graduate BusinessSchool of New YorkUniversity and was alsoProfessor of Politics andPhilosophy at BenningtonCollege. He is a Fellow ofthe American Associationfor the Advancement ofScience lorl the AmericanAcademy of Arts andSciences, and formerpresident of the Society forthe History of Technology.He is the recipient of theTaylor Key of the Society forAdvancement ofManagement, andnumerous other awards.Dr. Drucker has writtenextensively on pohtics andeconomics. He is aneditorial columnist for TheWall Street Journal and afrequent contributor tomagazines.



Concurrent EngineeringO of Product and Process:

A New Challenge

0

Presented By: Chuck Olson, Don Tyler,David Zarnow, Daniel Whitney

Member's ChoiceWednesday, May 3, 1989

12:00 NOON 3:00 PM Eastern Time

Course Description:

Concurrent Engineering is more than a buzz word. It is anew way of developing a product. It is not just an engi-neering technique, but a whole new way of doing busi-ness. It means people working together from the begin-ning of the concept state to achieve market driven goals ofquality, performance, cost reliability, and durability all foran acceptable profit and ROI.

This seminar provides a behind-the-scenes look at thehighly successful utilization of Concurrent Engineeringconcepts in designing and implementing the Hewlett-Packard CRT Project, and the far reaching Hughes VirtualFactory proposal for its microelectronics circuits division.

A clear understanding will be given of the functions andpeople within an organzation that need to be involved.Viewers will learn the steps to be taken and those to beavoided az; Concurrent Engineering spreads throughoutthe industry.

Sponsored By: IEEE


ar NTUAdvanced Technology & Management Programs

93

Chuck OlsonDuring his eleven years atHewlett-Packard, Mr. Olsonhas contributed as a ProductionEngineer, Design Engineer,Process Engineenng Manager,and R&D Project Manager. *is currently managing thedesign of HP personalcomputers.

Don TylerRecently retired after t ortyyears at General Motors. Mr,Tyler was the manager ofAdvanced Manufacturing forthe Allison Transmissiondivision, which pioneeredconcepts that will be part ofthe new World Transmissionwhen introduced in thc Fall of1990.

David ZarnowManages the Design SystemDepartment for theMicroelectronics CircuitsDivision of Hughes A ircrat t.Mr. Zarnow originated theVirtual Factory- concept of

concurrent engineenng as ameans of meeting Hughes sneeds for rapid design turn-around and thorough designpractice in developing sta te-of-the-art microelectronics.

Daniel Whitneyis in Robotics and AssemblySystems at the Charles StarkDraper Laboratory. His group swork includes developing newmethods for assemblyautomation - and design ofproducts for more effectiveproduction and life cyclesperformance. Dr. Whitney sother interests includeadvanced robot assemblysystems, and economic analysisof automation.

Course Code:M890503131


orum onGlobal Change andOur Common Future

Presented BrNational Academy of Sciences, Smithsonian Institution,Amencan Association for the Advancement of Science,

Sigma Xi The Scientific Research Society

Tropical deforestation, sealevel rise, and climatic

warming could drasticallyalter the quality of life for

future generations.Rapid changes in the global environment have

410 captured the attention of scientists, policymakers,and citizens around the world.

This forum lorovides a global view of environmentalissues and their implications for public policy from a

scientific perspective.

Sigma Xi The Scientific Research Society, withsupport from the Department of Energy,invite you to view the satellite broadcast

from select portions of this Forum.

FREE - Please RSVP

For more information contact NTU at(303) 484-0565 or call

NTUmi. Advanced Technology & Management Programs

9 4

Broadcast Schedule:TuesdayMay 2nd, 7:15 pm-10 00 pm ETOpening Address:"Society's Stake in GlobalChange" (Tape Delayed)presented by:William RuckelshausBrowning-Ferris Industries

Keynote Address andFranklin Lecture:"Global Change and OurCommon Future" (Live)presented by:Mme. Gra Harlem BrundtiandPrime Minister of Norway

WednesdayMay 3rd,_7:30 pm-10.00 pm ETSummary Panel: (Live)Moderator:Thomas MaloneSt. Joseph Collegepresented by:Alan HechtNational Oceanic andAtmospheric AdministrationRafael HerreraInstituto Venezolano deInvestigaciones Cientificas,VenezuelaJohn HoldrenUniversity of California,BerkeeyThomas LovejoySmithsonian InstitutionStephen SchneiderNational Center forAtmospheric ResearchAnne WhyteInternational DevelopmentResearch Centre, Canada

Course Code: MC890502 D1Channel D


Creative Alliances:Strategies for Management of

Technology Transfer and ProductInnovation Discontinuities

Presented By: Donald D. Meyers, Frederick Betz,Richie Herink, Richard A. Lucic

Members' ChoiceTuesday, May 2, 1989

1:30 PM - 4:30 PM, Eastern Time

Course Description:

Key leaders in technology management will introduceand discuss management issues and creative alliances thatcan improve handling discontinuities that can result intechnology transfer.

International competition is forcing shorter new productdevelopment cycles. The developing strategies fortechnology management in this environment is resultingin creative strategic alliances. No longer is the "not-invented-here" syndrome tolerable. One of the moredifficult areas of technology management is where thereare discontinuities in the technology. Where there arediscontinuities, difficulties result in transferring andassimilating the technology. These problems, in turn, willimpact organizational structure, strategy, operation, andpersonnel. This panel will discuss mangement issuesspecific to technology discontinuities.

Sponsored By: University of Missouri - RollaAPEPONIk 111111111


NTU*IV Advanced Technology & Management Programs

Donald D. Myers,Moderator, is Director ofthe Office of ResearchServices and AssociateProfessor of EngineeringManagement at theUniversity of Missouri-Rolla.

Frederick Betzis Program Director,Engineering ResearchCenters Program,Division of CrossDisciplinary Research anc.iDirectorate forEngineering, NationalScience Foundation.

Richie Herinkis Program Director,Technology Manager-Tic:1!Education, CorporateEducation, IBM, USA

Richard A. Luckis Director, Technologl,Transfer, SemiconductorResearch Corporation.

Intended AudienceThis course is formanagers, supervisors,and employees who an,involved in theorganizational structurcand management oftechnology transfer.



ManufacturingCompetitiveness and

Quality by DesignPresented By: Bart Huthwaite

Members' ChoiceTuesday, April 25, 1989

11:00 AM 4:00 PM, Eastern Time

Course Description:

This fast moving program shows how "'simultaneous en--,,ineering- teams can design world class quality productsin half the time with as much as a 40% reduction in cost.Participants will have the unique opportunity to 'applywhat they learn by actually re-designing a product duringthe live satellite broadcast. Topics covered include:

how to -implode' component design functions toslash pioduct cost by halt

how to "imbed" world class quality into productdvsigns

how to learn Jout the latest in manufacturing andmaterials technology by applying "Bart's Law-

how to measure the cost competitiveness of yourproduct designs in the sketch stage by using "tools"

such a Predictive Cost Modeling and the BoothroydDewhurst design-for-assembly method

Sponsored By CMI Engineering & Management Institute



96'

Bait Huthwaiteis renowned as the -gumof the design-for-manufacture qualitymovement. His work atFord Motor Company ha;been called vital in thesuccess of -Team Tatirli;with sovings already pas,tthe SI billion mark.Motornla Inc., winner otprestigiou: First Annu,I1Nlalcolm BaldridgeNational Quality Award, 1,using his techniques toslash manufacturingand maintain its qual;tvleadership. Huthwaitedirector of the Institute torCompetitive Design (ICD),founder of VSIAutomation, a leadingautomated assembly sytemmanufacturerindPresident of TroyEngineering, a companyspecializing in cost effectivedesign. He is also founderOf the InternationalConference on ProductDesign for Manufacture andAssembly, and is thedeveloper of PredictiveModeling (PCM), a de,tc;h-stage tek:hnique torestimating total hie cvE0costs.



MakingTomorrow's Polymers:

Synthetic TechniquesYou Can Apply Today

Presented By: Joseph P. Kennedy,

H. James Harwood, Frank Harris, Roderic P. Quirk

Members' ChoiceFriday, April 21, 1989


Course Description:

This course features four distinguished polymer scientists

who reveal the state-of-the-sciert, in Carbocationic Poly-

merization, Free Radical-Induced Polymerization,'LinearStep-Growth Polymerization, and Anionic and Transition

Metal Catalyzed Polymerization. Participantswill learn:

What's new in free radical initiated poly-merization...and how to use these newopportunities in researchThe most important leads in the area of carbo-

cationic poiymerization (including 'ive newblock copolymers)The latest tricks of the trade in linear step-growth polymerization - the information NOTfound in textbooksAll about anionic and transition metalcatalyzed polymerization - from thefundamentals to the future

Sponsored By: American Chemical Society/NTUIMIII111MnIMMIMIMINIEMMI111

,1101111PM=11


NTUvo Advanced Technology & Management Programs

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Joseph P. KennedyDistinguished Professor ofPolymer Science andChemistry at TheUniversity of Akron. Anaward winning scientist, Dr.Kennedy is currentlyinvolved in ionicpolymerizations. His mainresearch interest is in thedesign of macromolecules

H. James HarwoodProfessor of PolymerScience and Chemistry, TheUniversity of Akron. Dr.Harwood is an expert in free

radical polymerizationchemistry, with anemphasis on themicrostructures of-mpolymers by free radicolcopolymerization.

Frank HarrisProfessor of PolymerScience at The Univers0Akron, as well as theChairman of BTCMembranes Inc., a componythat develops specialtymembranes. Dr Harris'main research interestsinciude step-growthpolyrnerizations andcontrolled releasetechnology.

of

Roderic P. QuirkProfessor of PolymerScience at The University of

Akron. His researchinterests are in polymersynthesis usingorganometallic initiator.;and catalysts. Dr. Quirk hospublished more than 50

professional publications,and is the North AmeriLonEditor of the BritishPolymer Journal.



JapaneseAdvanced Sensor

Technology

0

Presented By: Henry Guckel, Eugene Haller, TakeoKanade, Wen Ko, G. L. (Laurie) Miller, Veljko Radeka

Members ChoiceWednesday, April 19, 1989 - CHANNEL D


Course Description:

This course will enconrasF both an overview of the Japanesesensor industry, and technical presentations covering specificselected sensor activities in certain important areas. It will pro-vide a broad picture of ihe current status of sensor work inJapan. The material is taken from an extensive report entitled"Advanced Sensors in Japan" that was prepared by the speakers(under the auspices of the National Science Foundation, theU.S. Department of Commerce and the Advanced ResearchProject Agency) during most of 1988.

The primary topic is a brief overview of the roles of Industry,'University/Government and Trade Associations in the imple-mentation of Japanese sensor activities. it will be followed byselected topics in six technical are3s:

Machine VisionSensors for Electromagnetic RadiationHamamatsu (an example of technological success)Sensors for Factory Automation and RoboticsMicrornechanical SensorsGas/lon/Biosensors

Sponsored By: National Technological University


A N TUw Advanced Technology & Management Programs

Dr. Henry GuckelDepartment of ElectricalComputer Engineering,University of Wisconsin

Dr. Eugem HallerLawrence BerkeleyLaboratory, University ofCalifornia at Berkeley

Dr. Takeo KanadeDepartment of ComputerScience, Carnegie MelloilUniversity

Dr. Wer, KoElectronics Design Centcr,Case Western ReserveUniversity

Dr. G.L. (Laurie) MillerHead Robotics Principlcs,Research, Bell Labs

Dr. Veljko RadekaDepartment ofInstrumentation,Brookhaven NationalLaboratory

Course Code:MC890419D1


BehavioralFlexibility:

Improving Your People Skills

Presented By: Nancy Hightshoe

Members ChoiceFriday, April 14, 1989

11:00 AM - 5:00 PM, Eastern Time

Course Defxription:

Throughout history people have attempted to explain thedifferences between individuals. Knowledge has advancedand today there are more than a dozer iied concepts onbehavioral differences. Behavioral Flex.bility is a practicalway to apply all this research to day to day living to reducetension and increase cooperation and compatibilityamong people in both professional and personal situa-tions. This presentation and interactive workshop willhelp participants learn where they fall on a behavioralcontinuum, and demonstrates strategies used for identify-ing and dealing with behavior patterns. Session topicsare:

Background on the behavioral flexibility systemAdministering and scoring the BehavioralStyles QuestionnaireOptions for successfully dealing withbehavior stylesCommitment to action

Sponsored By. University of Missouri - Rolla


NTUw Professional Development Programs

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Nancy Hightshoe.is a dynamic and talentedspeaker. She brings, to herprograms years ofexperience as a businessowner and corporatetrainer as well as verypersonal experiences as acommissioned policeofficer, counselor tovictim cf serious crimesand corporate consultant.This backgroundprovides the basis for herprograms on leadership,human relations, salesand personal safetytraining. She has Master'sDegrees in HumanRelations and in theAdmInistration of Justice,as well as a Bachelor'sDegree in Psychology. Sheis Principal of NancyHightshoe Seminars, Inc.



Needs, Possibilitiesand Guidelines for

Advanced ManufacturingPresented By Prof. Dr. -Ing. H. J. Warnecke

Members ChoiceMonday, April 3, 1989

00 PM - 5:00 PM, Eastern Time

This briefing, sponsored by the National Science Founda-tion, will describe advanced/automated manufacturingapplied research in Europe and how these technologiesimpact on the design tasks of engineers. It will lastapproximately two hours and will be followed by a 1-hourquestion and answer call in.

Conventional rules and experiences in manufacturinghave become obsolete. It is necessary to rethink the situa-tion. New philosophies are evolving. This presentationwill show the way to efficient manufacturing via mclerncomponents like computer-controlled machine-tools, ro-bots, automated vehicles, assembly stations with sensorsincluding manufacturing systems and production enter-prises based on cybernetic management thinking.

The impact of an individual on manufacturing continual-ly grows in importance. The more progressive the tech-nology, the more important the developer and operator.Thus, individuals involved with manufacturing must beaware of the new directions. This presentation providesan opportunity to increase your capabilities.

Sponsored By: Oklahoma State UniversityIIIM111111111=11


NTUWI Professional Development Programs

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Course Code:M C890403132

Hans Warneckeis managing director ofthe Fraunhofer-Institutefor Manufacturing. Engi-neering and Automation(IPA) of the Fraunhofer-Organization for appliedresearch at the Universityof Stuttgart. The instituteemployees 250 peopleincluding about 100engineers. Main fields ofresearch and develop-ment are CAD/CAM,technology transfer, ergo-nomics, manufacturingprocesses, flexible manu-facturing systems, indus-trial robots, automation,quality control, andindustrial management.He is absolutely the topEuropean researcher inautomated manufactur-ing and production.Professor Warneckereceived his MechanicalEngineering degree at theTechnical University ofBraunschweig, Germany.He has authored 8 booksand about 500 publica-tions in the field of pro-duction, industrial engi-neering and autornaiion.

NTUTechnology andManagement Symposium:Special Week of Programs-March20-24,1989

Topics and speakers scheduled for theNM Technology and Management Symposium: March 20-24, 1989.

Registration fee is $2450. More information and Posters on each topic are availableby FAX request at 303/498-0501 or calling 303/498-0601.

Monday 11-1 Making Work Fun - (David Abramis)March 20

1-3 Signal Processing with Superconductive Circuits(Theodore Van Duzer)

3-5 The Zero Sum Solution (Lester Thurow)

Tuesday 11-1 The Renewal Factor - (Robert Waterman)March 21

1-5 Data NetworkirwThe Merging of Local Area andWide Area Networks - (Stuart Wecker)

IN=NINIIMPOPM11IMIIIMIIIMan

Wednesday 11-3 Total Quality Management through VariabilityMarch 22 Reduction - (William Eureka)

3-5 Why Do Managers Mismanage?If we know what works, why aren't we using it?(James O'Toole)

Thursday 1 1 -1 Biologkal and Artificial Neural Networks forMarch 23 Pattern Recognition- (Steven Rogers)

1-3 Toward the Milenium:10 New Megatrends - (John Naisbitt)

3-5 Composite MateriaN The Challenge of Manufacturing(Charles L Tucker III)

FridayMarch 24

11-1 Masters of Persuasion - (Ronald E. Bassett)

1-5 Integrity and Service Assurance for EmbeddedSystems in the Hostile World (Howard Johnson)

January 3, 7989 Due to unforeseeable circumstances, speakers and titles may change.

.1 0


Masters ofPersuasionPresented By: Ronald E. Bassett

NTU Technology and Management SymposiumFriday, March 24, 1989

11:00 AM-1:00 PM, Eastern Time

Course Description:This program is about communicating to lead, negotiate,sell ideas and build personal power. Success in these ac-tivities is not accidental; it comes from the ability c persu-ade others to take action. In this fast moving program, Dr.

Bas5ett presents the most important skills and beliefs ofmaster persuaders which he has discovered in over 20

years of study. You will learn:

how leaders listen and communicate to raisemorale and commitment of those they seek to lead.

how to build rapport when face to face with anyoneunder any circumstances.

how to prepare, persist and practice to ask foranything in a negotiation and get it.

how to build personal power through your own"invisible organization" of people who willvoluntarily cut red tape, provide early warning,bend rules, and share solutions you need to achieveyour mission.

Sponsored By: National Technological UniversityINNIMIMIN411,

For more information contact your site coordineor or callNTU at (303) 484-0565

7,74,NTUProfessional Development Programs

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t

Ronald E. Bassettdubbed "Dr. Magic" forhis seminars which.havebroken participationrecords. He is a masterteacher, dynamic speakerand leading consultant.Formerly a tenuredProfessor and AssociateDean of Communicationsat the University of Texasat Austin, he washonored with two awardsfor excellence in teaching.He has been cited by theU.S. Office of educationand named anOutstanding Young Manof America. He is theauthor of many articlesand has internationalreadership of his bi-monthly newsletter.


Integrity-and Service Assurancefor Embedded Systemsin the Hostile World

Presented By: Howard L. Johnson

NTU Technology and Management SymposiumFriday, March 24, 1989

1:00 PM-5:00 PM, Eastern Time

Course Description:

This course addresses the security of integrity and serviceassurance in current and future uses of embeddedcomputer systems in control of water, land, air, and spacesystems. It speculates on the hostile environmentencountered in public and military use and addresses thereality of the threat as well as the relationship tosensitivity, reliability and survivability programs.Security in semiautonomous or completely autonomoussystems is addressed, expanding on the formal concepts ofcomputer security. Session titles are:

The Threat Environment of the 1990's

Security of Integrity and Service Assurance

Autonomous and Semiautonomous SystemsOperating in a Hostile Environment

A Security Architecture Design Walkthrough



_Ak NTUvw Professional Development Programs

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iroHoward L. Johnson

is President of Informa-tion Intelligence Sciences,Inc., a consulting firm inAurora, Colorado, thatspecializes in data systemsecurity and high perfor-mance computing. Hehas 28 years' experiencein engineering of hard-ware and software sys-tems, including satellitesupport, intelligence dataprocessing, robot controlatid supercon.puter appli-cations. He is an adjunctfaculty member and doesresearch at Colorado StateUniversity, ColoradoSchool of Mines, Univer-sity of Colorado andDenver University.


Biological and ArtificialNeural Networks forPattern Recognition

Presented By: Steven K. Rogers

NTU Technology and Management SymposiumThursday, March 23, 1989


Course Description:

This presentation is intended for people with someexperience in signal processing who wish to exploredevelopments in neural networks, and for researchersinterested in pattern analysis for artifidal perception tasks.The presentation will cover topics from the history ofresearch into biological neural networks which arepertinent to current unsolved problems in articifialperception. Neural network approaches to problems inthe following areas will also be covered:

Speech Recognition

Segmentation and subsequent identification oftargets in cluttered images

Novel sensor pattern recognition (recognition ofobjects in sensor views such as laser radars andsynthetic aperture radars)



NTUiv Professional Development Programs

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foto.

Steven K. Rogersis Associate Professor ofElectrical and ComputerEngineering at the AirForce Institute ofTechnology, WrightPatterson Air Force Base.He has been the technicaldirector and chair forconferences in optical/electronic patternrecognition, artificialintelligence, multisensorfusion, and computervision. He co-authoredthe book DefenseApplications of PatternRecognition, and haspublished over twentypapers on opticalinformation processingand related fields. Hereceived his Ph.D. fromthe University ofColorado in 1984.


O Toward the Millennium:10 New Megatrends

Presented By: John Naisbitt


. 1:00 PM-3:00 PM, Eastern Time

Course Description:

This program focuses on ten new megatrends that Nais-bitt discusses in his forthcoming book, Toward the Millen-nium: The Decade of the 1990's. Topics include:

Renaissance in arts and literature-our arts and museumsThe end of the welfare state and the deathof socialism-governments in changeEnglish as the first truly universal language-the language of the information ageIndividualization and globalization ofelectronic media-anywhere in livirs colorThe move to worldwide free trade-one global market place



MUVeff Professional Development Programs

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MAIO

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John Naisbitt-is the author ofMegatrends and t.3-'author of Re-invent;ngthe Corporation. He isone of the most respectedspokesmen on trends inthe 1990s. In 30 yeats ofbusiness experience, hehas been an executivewith IBM and EastmanKodak, as well as asuccessful entrepreneur.He holds five honorarydoctorates in thehumanities and has beena visiting fellow atHarvard University. Inhis lectures, John Naisbittalways provides theaudience with a positivepath to their future.


Composite Materials:The Challenge of

ManufacturingPresented By: Charles L. Tucker III



Course Description:

Composite materials offer high strength and stiffnesscombined with light weight; their applications range fromautomotive parts to aerospace. Not only do compositematerials demand new expertise from designers accus-tomed to dealing with metals, composite materials alsopose new challenges to manufacturing engineers.

Following a brief review of composite materials and theiruses, this presentation, which concerns fiber reinforcedpolymer-matrix composites, will focus on the problems ofeconomically manufacturing high-quality parts fromcomposite materials. The importance of mathematicalmodeling of processing operations, and the need for closecoupling between design and manufacturing will also beemphasized.

Spomored By: National Technological University


BEST COPY AVAILABLE

NTIJProfessional Development Programs

ef;

Charles L. Tucker III

is an Associate Professorin the Department ofMechanical andIndustrial Engineering atthe University of Illinoisat Urbana-Champaign.He studied MechanicalEngineering at M.I.T.,receiving the S.B., S.M.,and Ph.D. degrees. Dr.Tucker's honors includethe Everitt Award forTeaching Excellence, andthe SME OutstandingYoung ManufacturingEngineer Award. He isthe author of more thanthirty-five technicalpapers and book chapters,and is the editor ofFundamentals ofComputer Modeling forPolymer Processing.


Total Quality ManagementThrough

Variability ReductionPresented By: William E. Eureka

NTU Technology and Management SymposiumWednesday, March 22, 1989


Course Description:

A new quality ethic is helping to shape the industrialUnited States of the 21st century. It is based on the reduc-tion of variation in design, manufacturing, and assemblyin order to achieve continuous improvement in productquality and cost. The tools of this new perspective havebeen integrated into a pragmatic, actionable system whichdelivers high product quality with simultaneous cost re-duction. Topics covered in this seminar include:

Evolution of Quality ThinkingProcess CapabilityTarget Value QualityReliability ImprovementTaguchi Methods TheoryQuality Function DeploymentTaguchi Methods Case StudyPolicy Development"Putting It All Together"

Sponsored By: National Technological UniversityIMMIMMI=1141=n 450111011Wipm.m.For more information contact your site coordinator or call

NTU at (303) 484.0565

NTUProfessional Development Programs

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William E. Eureka

is President of AmericanSupplier Institute. Heholds a BEE from GM!, anMS. from Case WesternReserve University, andan M.A. in Managementfrom Central MichiganUniversity. He has over18 years experience in au-tomotive engineeringand manufacturing atGeneral Motors, CPC Di-vision. Mr. Eureka is aninstructor in techniquessuch as Quality FunctionDeployment and TaguchiMethods. He is a seniormember of the ASQC andis a Certified Quality En-gineer.


Why Do ManagersMismanage?

If we know what works, why aren't we using it?

Presented By: James O'Toole

NTU Technology and Management SymposiumWednesday, March 22, 1989


Course Description:

We all know what good management is. So why don't weall do what we all know ought to be done? Here are sevenpossible explanations for why managers mismanage:

Organizations are unavoidably tyrannical andinherently uncaring; their destinies areinevitably tragic.No matter what we say, we don't like change.We suffer from "Managerism" (that is, we justgotta be the "boss").We lack the courage to do the right thing.Our unstated operational assumptions arefaulty (e.g., competition vs. cooperatien).Rewards are all aimed to support mismanage-ment (from Wail Street to promotion time).Good Management is Hard Work.

Now, let's discuss....

Sponsored By: National Technological University. illY1.1.=.1.1111141


jA NTIJw Professional Development Programs

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James O'Tooleholds the UniversityAssociates Chair ofManagement in the USCGraduate School ofBusiness. O'Toole'sresearch and writingshave been in the areas ofpublic policy analysis,futures research,government/corporaterelations, corporatculture and humanresources development.He is the author of thebooks, VanguardManagement, Energy andSocial Change, andMaking America Work,and has published over65 articles. He received aDoctorate in SocialAnthropology fromOxford University wherehe was a Rhodes Scholar.


TheRenewalFactor

Presented By: Robert H. Waterman

NTU Technology and Management SymposiumTuesday, March 21, 1989


Course Description:

The Renewal Factor speaks to the challenge and theopportunity in uncertainty - how you manage when oneof the things you know for sure is that change will occurin unpredictable ways. During this program you willlearn:

How to set directions - not strategy

How to identify the really important issues andmake sure they are at the surface

How to increase capability by building skills tosustain competitive advantage

How to meet crisis points by anticipatingopportunities with "what-ir scenarios


For more information contact your site coordina yr or callNTU at (303) 484-0565

NThProfessional Development Programs 1 0

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11011Lik

Robert H. Waterman

is author of thebestselling book, RenewalFactor. Waterman spent21 years at McKinsey andCompany, where he wasa senior director. He washead of the firm'sorganization andeffectiveness project,which was a research,development, andtraining effort aimed atadvancing the skills ofMcKinsey consultants.This project sponsoredthe research that lead tothe book, In Search ofExcellence, which was co-authored with TomPeters. Waterman is nowfounder and chiefexecutive of Watermanand Company, Inc., a firmwhich engages inresearch and writing,consulting, and venturemanagement.


Data Networking: TheMerging of Local Area and

Wide Area NetworksPresented By: Stuart Wecker

NTU Technology and Management SymposiumTuesday, March 21, 1989


Course Description:

The late 1980's are seeing the beginnings of the merging ofthe two topologies which have driven data networkingtechnology over the last two decades. In the early 1970'sdata network issues focused around the interconnectionof remote terminals to host timesharing systems. Therequirements and available transmission facilities led tothe development of the concepts of statisticalmultiplexing and packet switching over wide geographicareas, the Wide Area Network (WAN). The early 1980'ssaw the development of a new technology for linkingcomputer systems and workstations to each other in alocal geographic area, the Local Area Network (LAN).

This presentation will focus on this merging of wide areaand local area technologies. It will begin with a discussionof WAN and LAN goals, history, technologies, andexamples. It will then discuss the current interconnectiontechnologies of bridges and routers. It will conclude witha focus on the emerging issues in such interconnectednetworks.



A NWw Professional Development Programs

Stuart Weckeris a leading authority incomputer data networks.In 1972 Mr. Weckerjoined Digital EquipmentCorporation, where hedesigned andimplemented a prototypedistributed operatingsystem built on anetworked interprocesscommunicationmechanism. This workled to his appointment asNetwork Architect,responsible for thedefinition of the DigitalNetwork Architecture(DNA), the structure anddesign for the DECnetfamily of networkingproducts. Mr. Weckerswork still forms thefoundation for DECnet,and has provided theseeds for many othernetworks and currentstandards. He is nowPresident of InterfaceDesign, a consulting firmthat focuses on problemsof system interfacing andconnectivity.

Live Satellite broadcast

MakingWork Fun

Presented By: David Abramis

Technical Professional Development SeriesMonday, March 20, 1989


Course Deicription:

Recent research in organizational psychology suggests thatpeople's experience of "fun" in their work can improvetheir creativity, work motivation, mental health, andoverall quality of life. The research also points to spPdficways that work can be made fun. Partidpanis in thisseminar will learn:

How people think about "fun" in work

How fun in work affects work relationships,mental health, and job performance

Strategies for making work more fun

How to begin specific plans to do so

Sponsored By: National Technological UniversityAMINI1011i.M.


dik NTUittirProfessional Development Programs

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David Abramisis Assistant Professor ofManagement, School ofBusiness Administrationat California StateUniversity in LongBeach. Dr. Abramis'research andmanagement consultingfocuses on waysorganizations bring outthe best in people.Abramis is currentlymanaging severalnational research projectson the experience of"fun" in work, risk-taking, creativity and self-esteem. He has a B.Afrom the University ofCalifornia, and a M.A.and Ph.D. in Psychologyfrom the University ofMichigan.


Signal Processing withSuperconductive Circuits

Presented By: Theodore Van Duzer

NTU Technology and Management SymposiumMonday, March 20, 1989


Course Description:Signal processing places ever-increasing demands on cir-cuit performance and is, therefore, an application that cantake advar tage of the extensive capabilities of supercon-ducter circuits. Some of the potential applications includehigh-resolution radar, signal-source identification, spread-spectrum communications, and infrared imaging. Thisseminar will discuss both analog and digital superconduc-tive devices and will comment on the roles they can playin signal processing. Analog signal processors employtapped transmission lines to achieve such functions aschirp filtering, spectrum analysis, convolution, and corre-lation. Superconductive analog-to-digital conversion of-fers the possibility of much wider bandwidth for a givendynamic range than their semiconductor counterparts.The circuit principles and potential results will be elabo-rated. Digital circuits including logic gates, memory cells,and shift registers will be described. These include ORgates with delays as low as 1.5 ps, a microprocessor with acycle time of less than 1.0 ns, and shift registers shown insimulation to have clocking speeds as high as 60 alz.


For more information contact your site coordinator or callNTU at (303) 4844565

NTUlow Professional Development Programs

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Theodore Van Duzer

has taught on the facultyof the University ofCalifornia at Berkeleysince 1960. His researchhas centered on noise andfocusing in crossed-fieldelectron beam amplifiers.He is now engaged int2aching and research inelectromagnetic theory,solid-state devices, andsuperconductivity.Professor Van Duzer hasco-authored two books,Principles ofSuperconductive Devicesand Circuits, and Fieldsand Waves inCommunicationElectronics. He receivedhis Ph.D. from theUniversity of Californiaat Berkeley.


TheZero SumSolution

Presented By: Lester Thurow

NTU Technology and Management SymposiumMonday, March 20, 1989


Course Description:

America's central task of the next 25 years is to gaincompetitiveness. Unless this is done, our standard ofliving will continue to slip relative to that of the rest ofthe industrial world. Thurow tells how, having lost ourpreviously effortless economic superiority and facing aworld market filled with competitive peers, we must copewith this new reality. In this presentation, Thurowdescribes:

The importance of education in the worldclass economyHow to bring the quantity and quality of capital upto world class standardsHow to achieve the cooperation of laborand managementWhat effort we must commit to researchand developmentWhat contribution the government must make tothe overall effort



Ak NTUgrio Professional Development Programs

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Lester Thurowis a renowned economistwho explains the effect ofthe global economy onAmerica better than any-one. As Dean of theM.I.T. School of Manage-ment, Thurow is in a po-sition to have significantimpact on increasing theproductivity and compet-itiveness of Americancorporations. His semi-nars stress the roles ofmanagement, education,technology and govern-ment in achieving long-term economicperformance. He receivedhis Ph.D. from Harvard,which awarded him theDavid A. Wells Prize in1968. He is the author ofthe bestselling books TheZero-Sum Society andThe Zero-Sum Solution.


Engine ring Martagement:Managing High Tech Professionals

in Our Turbulent Times

Presented By: Dr. Firdaus E. Udwadia

Members' ChoiceTuesday, February 28, 1989


Course Description:Understanding the interaction between individualorganizational and technical perspectives is necessary forenhancing productivity in technological organizations.This course, organized in a multiple perspective approach,will discuss vaiious methods and techniques formanaging high technology professionals. The followingtopics will be discussed:

The multiple perspective approach to the managementof high-tech organizations; the nature and causes ofturbulence in our times.The engineering mind-set and management situations:changing the engineering mind-set to improveproductivity.The culture of the high technology professional.Management of creativity and innovation intechnological organizations: reward systems; controland monitoring systems; paradoxes of tele-working.Development of a set of heuristics for managing hightechnology professionals.



NTU 11Professional Development Programs

Dr. Firdaus E. Udwa dia

.is a Professor of BusinessAdministration, CivilEngineering andMechanical Engineeringat the University ofSouthern California.

Intended AudienceThis couse is intended formiddle to uppermanagement intechnologicalorganizations, especiallymanagers in corporatelaboratories, divisionsand R & D facilities;human resourcemanagers andmanagement consultants.


The Strategic Manager:Planning in a

Technical EnvironmentPresented 3y: Marla Bradley

Members ChoiceFriday February 10, 1989

11:00 AM- 5:00 PM, Eastern Time

Course Description:During this program participants will develop skills instructuring planning activities in a technicalenvironment; involving key team members in theplanning process; integrating strategic and tactical plans;communicating strategic goals throughout theorganization; translating strategies into daily decisions;revising plans to respond to changes in technology or theenvironment.

Topics covered will include:

Session One-The importance of being a strategicmanagerSession Two -Identifying strategic issuesSession Three -A structure for planning in technicalorganizationsSession Four-A structure for planning in technicalorganizations (continued)Session Five Implementation and follow through.



Ai NWw Professional Development Programs

Maria Bradley.MBA, is currently ''resi-dent of the consultingcompany, Bradley-Lambert ManagementSpecialists, which shefounded following a cor-porate career in manage-rnent. During the last 9years she has worked ex-tensively with executiveand management teamsassisting them in devel-oping and implementingstrategic plans.

Inten led AudienceManagers in all technicaland technical supportorganizations.


SemiconductorProcessingOverview

Presented By: Anne Miller

Members' ChoiceTuesday, Jaruary 31, Wednesday, February 1, 1989

11:00 AM- 5:00 PM, Eastern Time

Course Description:This course will provide information on all phases of thesemiconductor manufacturing process to enableemployees of Integrated Circuit (IC) manufacturingcompanies and organizations that manufactureequipment and materials for use by IC manufacturers tounderstand where their jobs (in the case of supportindustries, their products) fit and their importance to thewhole.

Participants will gain familiarity with industry

1110terminology and gain a broad perspective on the varioussteps required to produce functioning devices. Topicsinclude:

Supporting manufacturing technologiesrequired by the IC manufacturerHistory and ixends in the semiconductorindustrySemiconductor manufacturing process:Layering, Patterning, Doping, Heat TreatingTest and assemblyIndustry organizations, leaders and publications


Far more information contact your site coordinator or callNTU at (303) 484-0565

JANTUmir Professional Development Programs 1 6

Arnie Milleris President of'Semiconductor Services,an educational resourcescompany founded in 1981to meet the trainingneeds of semiconductormanufacturers and theirsuppliers. She also headsMeyland Enterprises, atechnical marketingconsulting firm thatfocuses on productdevelopment andpositioning.

Intended AudienceThis course will benefittechnicians and operatorsfrom Integrated Circuitmanufacturing compa-nies, engineers recentlyhired into the semicon-ductor vanufacturing in-dustry, sales and market-ing staffs of companieswho supply equipmentand materiall to IC man-ufacturers.


Monthly Feature

Winning the Productivity Race

Tuesday, December 13, 198811:00 AM 5:00 PM Eastern Time

SpeakersBernard N. Slade is Senior Management Consultant at United Research Company.Raj Mohindra is Senior Technical Staff Member at IBM Corp.

Course DescrirtionThe seminar will cover the following topics:

Technology and competitiveness; why U.S. industries have been losing to worldcompetition.

4111, How to find the areas of greatest productivity leverage.

How to accelerate the pace of innovation and technology.

The productivity techniques and case studies to illustrate them; specific analyticaltechniques to achieve dramatic productivity inaeases and how to apply them.

At the conclusion of this seminar, participants will be able to determine the areas intheir business which will have the greatest leverage in improving productivity, andwhere they can attain major gains in productivity through strategic allocation ofresources to these areas. They will also be able to determine when to cut resources toreduce costs, when resource reallocations or even increases will result in greaterproductivity, and will be able to determine where they must concentratedevelopment and manufacturing engineering.

Intended AudienceThis seminar is intended for executives, middle me !lagers, and technicalprofessionals in engineering and manufacturing who are concerned with achievinglower costs, higher quality and faster innovation.

Contact your site coordinator for more information or call NTU at (303)484-0565

N TUProfessional Development Programs

Member's Choice

Environmental Management to ReduceYour Corporate and Personal Liabilities

Monday, December 12, 19881:15 PM - 5:00 PM Eastern Time

SpeakersMichael Graves, Mathew G. Livingood, and Gordon D. Quin are attorneys in theEnvironmental Department of Hall, Estill, Hardwick, Gable, Golden & Nelson andhave over 26 years experience handling the complex issues involved in practicingenvironmental law.

Course ObjectiveIntense concern over hazardous substance risks have given rise to a new awarenessof liability exposure and potential ianctions. This course offers an overview offederal and enforcement measures that delineate responsibilities and liabilities. It

will also provide information about how to better utilize legal and technicalresources. Specific strategies for managing risk and for complying with laws andregulations will be covered. These strategies include: statutory liabilities, nuisance,negligance, trespass, citizen suits, your criminal and civil liabilities, role of thecourts, inspections, defenses, toxic torts, and some suggestions on what you should

do to protect your orpnization and yourself. Topics to be covered are:

Introduction- *Regulatory mandates Liabilities- A major concern MajorEnvironment Laws- *Clean air act Superfund and amendments RCRA andamendments *OSHA *TSCA (PCB's) Others Common Law-Practical Suggestions-*Actions to limit liabilities Privileges, avoiding aiminal liabilities due diligentreview, etc Contract documents, third party liabilities, enforcement and penalties,audits, plans, training programs, etc. Getting out of the hazardous materialbusiness (Reducing volume and toxicity) Hands-on Problem Solving Case Studies-Questions and Answers

Intended AudienceThis course is designed for (1) industries responsible for operations that involve the

use or disposal of hazardous substances, (2) companies who own, lease or sell

property on which hazardous substances may be used, stored or disposed and (3)lawyers, planners, consultants and policy-makers involved in programs related to

hazardous substance issues.

Contact your site coordinator for more information or call NTU at (303)484.0565

118

Reducing Corporate Risk Through ProperHazardous Waste DisposalNINIMIUMMY

November Members' Choice

SPEAKERS: Wayne C. Turner is a Professor in the school of Industrial Engineering andManagement at Oklahoma State University in Stillwater.

Rick Webb and Jim Shirley are partners in the consulting firm of Webb & ShirleyManagement Consultants, Inc.

SESSION OBJECTIVE: This course examines the full ecope of hazardous waste disposaloptions and discusses the advantages and disadvantages of each option. Participants willgain a thorough understanding of:

Solid waste landfillEffluent discharge to the environmentEffluent discharge to the POTW (Public Owned Treatment Works)RCRA disposal

Hazardous waste larxifillInjection wellRecyclingIncinerationFuels burningDelistingCbemical destruction

SESSION DESCRIPTION: In each of the above options, the instructors will fint describe the option

in depth with slides and tapes to help illustrate. Thai, appropriate regulations will be reviewed,followed by a discussion of the advantages and disadvantages ofeach. Finally, a listing of the potential

sites for each option will be given when appropriate.

INTENDED AUDIENCE: The course is (Wiped primarily for those who must choose the disposal

method for hazardous waste within their organisadons.

COURSE MATERIALS One set of remducible course notes will be sent to each registered site.

SCHEDULE: One 3 3/4-bour, live session:

Monday, November 22, 19821:15 AM 5:00 PM, Eastern Time

SPONSOR: Oklahoma State University

FOR MORE INFORMATION, CONTACT:OR CALL NTU AT (303) 4844565

7-2248 MU11

Correctly Applying StatisticalProcess Control Tools

AMMINIOVI


SPEAKER: Kenneth E. Case is a Regents Professor of Industrial Engineering andManagement at Oklahoma State University.

SESSION OBJECTIVE: Ongoing process impovements can be realized only if correctSPC techniques are selected for the process being coniadered. This course is designed toprovide the information necessary to allow the right decisions.

SESSION DESCRIPTION: Course Outline:

Concepts and Principles of Quality ControlConcepu and Principles for a Working SPC SystemMethods of Looking at Processes Flow Curti, Cause and Effect Diagrams, Pareto Charts, andCheck SheetsMethods of Looking at Data Variables, lEstograms, Measures of Central Tendency, Measures ofVariation, Normal Distribution, Statisdcal Inference and Sar.pling DistributionUsing Control Charts X-Bar and R Control Charts, Moving Average and Moving Range Charts.Individuals and Moving Range Charts, Comparison of XBar, R; MA, MR; and I, MR(2) ChartsThe Effeas of Au:mandated Data in Cominuous PTOCCSSes

PM= Ca Pabiliry AnalYsis

411Reading and Interpreting Cannot ChartsEffects of Measurement Error and What to Do About ItUsing Attribne Qum: p, cc, c u CbartsIntroduction to Correladon/Regression AnalysisIntroduction to Design of Experiments

INTENDED AUDIENCE: Ibis course is for those involved in manufacturing of either discrete parts orcontinuous/batch processes and dz operation of test laboratories, who wish to review, plan, or expandapplications of SPC. Typical participants include engineers, technicians, supervisors and managers fp=Manufacturing. Tadmical Sales, Purchasing, Laboratory, Quality, and Tecimical funcdons.

COURSE MATERIALS: One set of rtproducible course notes will be provided to each registered site.

SCHEDULE: Thee 6-bour, live sessions:

Tuesday, November 22, 1988Tuesday, November 29, 19 88Tuesday, December 6, 1988MOO AM - 500 PM, Eastern Time

SPONSOR: Oklahoma State UniversityFOR MORE INFORMATION, CONTACT:OR CALL NTU AT (303) 484-0565

7.2248 !MU12()

How to Prepare Your Firmfor an Environmental Audit


SPEAKERS: Wayne C. Turner is a Professor in the school of IndustrialEngineering and Management at Oklahoma State University in Stillwater.

Rick Webb and Jim Shirley are partneI a in the consulting firm of Webb & ShirleyManagement Consultants, Inc.

SESSION OBJECTIVE: This broad coverage of the latest changes inenvironmental audits may prevent you from being caught unaware. Participate inthis intensive video course to prepare you and your company for an EPA audit.

SESSION DESCRIPTION: Course Outline:

Course Introduction and Objectives Environmental AuditsWho conducts them?How are firms "chosen"?What common problems are found?How can I prepare?

Correcting Deficiencies Environmental Updates Conducting Your OwnEnvironmental Audit

What procedure?Who conducts it?Checklist?Workshop an opportunity for you to conduct an audit of a facility

COURSE MATERIALS: One set of reproducible course notes will be provided to each

reOstered site.

INTENDED AUDIENCE: Environmental managers and coordinators, plant engineers,

managers of operations, or anyone who is beld responsible for environmental affairs will profit

from this come.

SCHEDULE: One 3 3/4-hour, live session:

Monday, November 21, 19881:15 AM 5:00 PM, Eastern Tina

SPONSOR: Oklahoma State UniversityFOR MORE INFORMATION, CONTACT:OR CALL NTU AT (303) 484-0565

7.22-88 NW121

Tape Delayed Sateite Broadcast

Managing YourCompany with

Tom PetersTape Delayed Seminar

November 14, 19881:00 PM - 3:00 PM, Eastern Time

Course DescriptionLearn how American companies can survive intoday's (and tomorrow's) turbulent economic/political world. One of the nation's foremostauthorities on business management andeconomics. Peters will offer insight into successfulbusiness technologies during the presentation. Thecourse will cover the following points:

O The world turned upside down: the newcompetitive contextSustained, strategic advantage throughcreating the customer-obsessed companyInnovate or die: in search of more tries and ofradically reduced product/service developmentcycle timesQuality, service and innovation throughpeople: the structural and motivational keys toenhanced and sustainable comtnitmentThe new business leadership: creating a uniquevision, MBWA and a bias for action

Tom Petersis co-author of In Searchof Excellence and APassion for Excellence;the first, second, and onlymanagement books everto rank #1 on The tie%York Times nationalbestseller list. Peters isalso the founder of thePalo Al'co Center forManagement Studies,and the Tom PetersGroup of California. Hewrites a weeklysyndicated newspapercolumn for TribuneMedia Services andappears bi-monthly ontwo business newstelevision programs.Peters has a mastersdegree in engineeringfrom Cornell and a Ph D.in business from Stanford

Sponsored by Old Dominion University.=rawiirrmamFor more information contact your site coordinator

or call NTU at (303)484-0565


122


Design and Synthesis ofCeramic Materials

Principles and PracticesPresented by: Dr. Rustom Roy

Member's ChoiceFriday, October 28,1988

11:00 AM-5:00 PM Eastern Time

Course Description:This course will outline the scientific principles in crystalchemistry and phase equilibrium, discuss the variouskinds of equipment necessary, and illustrate theapplications of both to a variety of examples of currentinterest: fine powders, zero expansion ceramics,electronic composites/nanocornposites/CVD diamonds,superconductors, etc.

O Topics includeBackground Needed, (Le., The Place and Importanceof New Materials Synthesis in Materials ResearchToday, etc)

The Scientific Bases (=Software) needed for RME

State-of-the-Art Case Study I-New Zero ExpansionCeramic

State-of-the-Art Case Study II-Second GenerationSolution Sol Gel Derived Nanocornposites

The Comparison of Three Major Advances: /DDiamond Films, Lanxide, High Tc Superconductors.

For more information contact your site coordinatoror call NTU at (303)484-0565

NTUmov Professional Development Przgrams

123

1r

t4

4.

Dr. Rustum RoyF van Pugh Professor of theSolid State and Professor ofGeochemistry at PennsylvaniaState University. He is thedirector of the biggest U.S.University laboratoryspecializing in materialssynthesis, and serves asDirector of the Science,Technology and SocietyProgram of the University. Heis also the University's seniormember of the U.S. NationalAcademy of Engineenng. Hehas been involved in sciencepolicy matters for two decadesat the Federal and Statelevels. He is an active scientistwho has published 500 papersand five books and has wonmany awards.

Professor Roy is one of thenation's leading ceramicscientists. He developed thesol-gel process starting in 1948,and in the fifties exploitedhydrothermal and highpressure synthesis for makingnew ceramics and determiningphase equilibrium diagrarns.He was a pioneer in thesynthesis of clays and thedevelopment of ceramic phasesas radioactive waste hosts.His recent work is on di-phasicgels as a route tonanocomposites, and thediscovery of new zero expansionceramic phases and CVDdiamond films.


Design and Synthesis of Ceramic MaterialsPrinciples and Practices

Member's ChoiceOctober 28,1988


SpeakerRustum Roy is Evan Pugh Professor of the Solid State and Professor ofGeochemistry at Penn State University. He is the director of the biggest U.S.University laboratory specializing in materials synthesis, and serves as Director ofthe Science, Technology and Sociefy Program of the University. He is also theUniversity's senior member of the U.S. National Academy of Engineering.Professor Roy was awarded an honorary doctorate by the Tokyo Institute ofTechnology, and is an elected foreign member of the Royal Swedish Academy ofEngineering Sciences and the Indian National Science Academy. He has beeninvolved in science policy matter for two decades at the Federal and State levels, andin the private sector as first chair of the National Council of Churches Committeeon Science, Technology and the Church. He is an active scientist who has published500 papers and five books and has won many awards.

Professor Roy is one of the nation's leading ceramic scientists. He developed the sol-gel process starting in 1948, and in the fifties exploited hydrothermal and highpressure synthesis for making new ceramics and determining phase equilibriumdiagrams. He was a pioneer in the synthesis of clays and the development ofceramic phases as radioactive waste hosts. His recent work is on di-phasic gels as aroute to nanocomposites, and the discovery of new zero expansion ceramic phasesand CVD diamord films.

Course DescriptionThis course will outline the scientific principles in crystal chemistry and phaseequilibrium, discuss the various kinds of equipment necessary, and illustrate theapplications of both to a variety of examples of current interest fine powders, zeroexpansion ceramics, electronic composites/nanocomposites/CVD diamonds,superco-ductors, etc.

40 Page two - Design and Synthesis of Ceramic Materials Course Desaiption


Member's ChoiceOctober 28, 1988

11:00 AM - 5:00 PMEastern Time

Broadcast Schedule

11:00 - 11:05 - Introduction

Session I - 11:05 - 12:00 - Background Needed*The Place and Importance of New Materials Synthesis in Materials ResearchToday *Post WWII Advances in Ceramics Dependent on New Materials andNew Processes *The Algorithm for a Systematic Approach to MaterialsSynthesis The Hardware Needed for Rational Molecular Engineering (RME)

12:00 - 12:30 - Lunch Break

0 Session II - 12:30 - 1:25 - The Scientific Bases (=Software) Needed for RMEA). Crystal Chemistry

How to predict crystal structure from given composition How topredict crystalline (solid) solubility How to relate gross properties tocomposition-structure How to predict nature and kinetics of solidstate reactions

B). Phkse Equilibrium fOuantitative Crystal Chemistry)*(Predicting and) Reading off number of compounds *Strength ofcompounds from SA., S-V curves Crystalline solubility 'PhaseTransitions P-T-X

1:25 - 1:35 - Break

Session III - 1:35 - 2:30 - State-of-the-Art Case Study I New Zero Expansion CeramicFirst Approach - Modify existing structures Second Approach - Use firstprinciples on empirical theory to search for new structures, then modifycomposition Third Approach - Make a (nano) composite

2:30 - 3:00 - Lunch Break

1 2 5

Page three - Design and Synthesis of Ceramic Materials Course Description

Session IV - 3:00 - 3:55 - Stale-of-the-Art Case Study 2_ - Second Generation SolutionSol Gel Derived NanocompositesConceptual benefits of di-phasicity *Structural di-phasicity shows-Loweringof reaction (and sintering) temperature, Grain refinement of microstructure,Control of phase formed *Double di-phasicity -Control of morphology,increase of effects Compositional multi-phasicity- Drastic lowering ofsintering temperatures

3:55 - 4:05 Break

Session V - 4:05 - 5:00 - Comparison of Three Major Advances: CVD Diamond Films.,Lanxidc High Tc Superconductors*The three discoveries and how they have been handled/mishandled byGovertunent and Industry CVD diamond films -Soviet and Japanesebasics, Penn State research Lanxide-Revolutionary process for makingceramic composites, Unique basis in L & V S reaction, some examples HighTc superconductors-History of discovery in Zurich, Alabama, Peking,Bangalore, Illustration of the limitation of the state-of-the-art of materialssynthesis.

Contact your site coordinatorfor more information

or call NTU at(303)484-0565

Planning and Managing a ComputerIntegrated Manufacturing Initiative

October Members' Choice

SPEAKER; Jae H. Mize is Regents Professor of Industrial Engineering and Management of Oklahoma StateUniversity. He is also Director of the Center for Computer Integrated Manufacturing at OSU. In addition, heconsults extensively with several major corporations on advanced manufacturing system design. Dr. Mize isthe author of five engineering textbooks and numerous technical articles. He is a frequent speaker atconferences around the world on advanced manufacturing systems, especially computer integratedmanufacturing. He is a Fellow and Past President of the Institute of Industrial Engineers and is a member ofthe National Academy of Engineering.

COURSE OBJECTIVES: This course is will provide participants with a comprehensive and cohesiveframework for planning and managing a company's efforts to achieve a computer integrated manufacturingenvironment.

COURSE DESCRIPTION: The manufacturing world is experiencing rapid and pervasive changes; so muchSO, that many people are saying Viet we are experiencing a "second industrial revol. don." A rapidly growingnumber of nations are emerging as very capable competitors in the battle to win nutrket share in the globalmarket place. Processes, practices, procedures, organizational arrangements, and management approschesthat worked well in the factories in the 1950's and 1960's are falling short in the new conipetitive environment.

Computer-Integrated Manufacturing (CIM) is emerging as an effective approach to the organization andmanagement of a manufacturing firm. The basic concept upon which CIM is based is that the functions ofdesign, production, and production management are mutually rationalized and completely coordinated, throughthe appropriate ume of systems engineering principles implemented with computer andinformation/communication technologies.

Achieving a CIM environment is not easy, but those organizations which are beginning to have some success indoing so are experiencing significant gains in responsiveness, product quality, on-time deliveries,manufacturing velocity, and other performance criteria which are crucial to the attainment of the organization'sstrategic bueineas objectives.

This intenaive workshop will explore the fundamental issues associated with achieving a CIM environment. Alogical framework is presented for preparing the organization for CIM planning, conducting the detailedanalysis, creating the CIM plan (a transition path from where we are to our vision of where we want to be), andmanaging the implementation of the plan. Behavorial, organizational, and managerial issues are covered, inaddition to technical issues.

INTENDED AUDIENCE: Managers and technical personnel who are responsible for the long-term survivaland competitiveness of the manufacturing component of their businesses and for the logical integration of allfunctions of the business into a cohesive system. Also, leaders and members of task forces whose charge is tocreate a srrategic plan for modernizing the faeory. This could also include engineers and other technicalpersonnel who might be involved in modernization planning.

COURSE MATERIALS: A set of notes and presenter's biographies will be sent to each site.

SCFIEDULE: Three, 4-hour, live interactive session.Friday, October 7, 1988 Tuesday, October 11, 1988

100 PM 5:00 PM Eaetarn Thus

SPONSOR Oklahoma State University

FOR MORE INFORMATION, CONTACT:OR CALL AMCEE AT (303) 484-0665

Thursday, October 13, 1988

4,-1949

Association For Media-Bosed Continuing Education For Engineers

1 ') 7BEST COPY AVAILABLF

4Surface Contamination and Cleaning

October Monthly Feature

SPEAKER: Dr. Kashmiri Mittal is currently associated with IBM CorporateTechnical Education, Thornwood, New York.. His expertise includes developme-t andteaching of courses dealing with contamination control technology, interfacial phenomena,surface mount technology, plasma technology, polymers in microelectronics, and othertopics in the realm of materials and processes for microelectronics. Dr. Mittal has been apreeminent force in developing and organizing a number of successful symposia in thesurface sciences. He is the editor of more than 20 books and the author of 50 papers in theareas of surface and colloid chemistry, adhesion, and polymer science. Mittal was recentlyappointed chairman of the newly formed Contamination Control Division of the FineParticle Society. He holds an editorial position with the Journal of Adhesion Science andTechnology (VNU Science Press, Utrecht, the Netherlands) and is also a member of theeditorial boards of Solid State Technology, Advances in Colloid and Interfacial Science, andthe Journal of Polymer Materials. He holds BS and MS degrees in chemistry and a PhD(1970) in colloid cheni:i,stry from the University of Southern California. _

SESSION OBJECTIVE: This course will deal with. the concepts, principles, applications.effects or results, and limitations of techniques for various areas of clean surfacetechnology. It is applicable to the areas metals, ceramics, glass or plastic.

SESSION DESCRIPTION: The detrimental effects of surface contamination can be feltin many diverse technologies, including adhesion, composites, absorption, tribology,soldering, device fabrication, and printed circuit boards. In the submicrometer geometnesof microelectronics, a micrometer-size particle has the potential to be disastrous. There Is adefinite need to understand why surfaces get contaminated and how to clean them andkeep theta dean. This course will cover the following areas:

Sources and causes of contaminationTechniques for cleaning surfacesTechniques for characterizing the devee of cleanlinessStorage of clean partsImplications of surface contamination

INTENDED AUDIENCE This cowse should isesest anyone dealing with semiconductors, microelectrorucs,coatings, or those technical professionals in the aaosime cc biomedical fields.

COURSE MATERIALS: One set of course nota to be reproduced for all participants will be sent to eachrtgistered site.

SCHEDULE: Two 6-how, live sessions:

Tuesday, October 16, 19811Wednesday, October 19, 19111111:00 AM - 5:00 PM, Easters Time

SPONSOR: NTUFOR MORE INFORMATION, CONTACT:OR CALL N-111 AT (303) 484-0563

7-22-88 NIU

DOCUMENT RESUME ED 332 684 - ERIC · William R. Hewlett, co-founder of Hewlett-Packard Company, addressed the critical shortage of manufacturing engineers at the 1986 M.I.T. commencement

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