Director, Strategic Planning and International Division ...workspace.unpan.org/sites/Internet/Documents/UNPAN98122.pdf · effective learning experiences ... Digital Governance R&D

Director, Strategic Planning and International Division

Government Technology Agency

2 April 2018

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> 20,000 wireless hotspots

nationwide

91% households have

internet access

150% mobile phone

penetration

95% citizens are satisfied

with government

services

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Delivered > 90% services online

Automation of data, processes

and systems

Integrated service delivery, breaking down agency silos

Transformational changes with focus

on the citizens

3

Smart Nation is about making lives better

for our People …

With the help of technology and the

communities around us

Fully support the Sustainable Development Goals

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• Increased business efficacy

• New jobs and opportunities

• Supporting Future Economy

• Integrated and seamless

Government services

• Greater intelligence for policy

making and operations

• More convenient and

connected lived experience

• Sense of optimism and

opportunity

6

7

Daddy

MichaelGrandpa

Mummy

Melissa

Grandma

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Little Melissa checks the weather before she makes her way to school on

public transport...

Rainfall forecast

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Daddy checks road traffic conditions and the car parking charges

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The Student Learning Space allows

Melissa to learn at her own pace,

revisit concepts and read up on her

areas of interest.

Meanwhile, today, Michael is

learning from home interactively

with his teacher and classmates, as

part of e-learning week.

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Provides teachers

and students with

access to quality

digital resources

Levels up teachers’

practices with

engaging and

effective learning

experiences

are organised according to

learning outcomes and meta-

tagged for easy search.

templates for lesson design

and delivery.

can

connect their applications and

published tools such as mind

mapping, Collaboration tools).

engine for

data analysis to inform and

monitor learning.

Allows students

to engage in

self-directed

learning

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..but Grandpa and Grandma have

completed their daily workout, and are on

their way to the community centre for a

computer class.

13 Source: CNA

Heart

Head

Hands

14

The Portal consolidates

grants from agencies into

At work….

Dad had recently launched his

start-up. He uses the Business

Grant Portal to apply for

Government grants to support

his business.

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Daddy is able to transact

online with the

Government for his

business’ needs e.g.

paying corporate income

taxes, contribute CPF for

his employees.

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Mum works at a freight forwarding company, and logs onto the National

Trade Platform (NTP)* daily. She is able to provide trade information once

and authorise its use by logistics providers as well as business partners.

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Eco-Systems of Value-Added Service Providers: enable Private Sector to

provide innovative services/ solutions through NTP.

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Mum pays the bill. Her co-workers transfer their share of the bill to her through the

free, secure and easy-to-use PayNow (person-to-person transfer via phone number).

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Mum discusses with her colleagues the training courses available on the

mySkillsFuture portal, which will allow them to keep their skills up-to-date.

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Anticipatory services being

provided as a consequence of

better processes (e.g. park

lighting, road digging and

sewage repair)

Data insights that led to better

processes e.g. new agencies

added, new services added

Geo-

Tag

One Service app makes it easy for local problems to be flagged for

resolution…

Track

Status

Sense-

Make

Single

Front

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Responses to cases

Registered responders

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Dad, Mum, Grandpa and Granny are

reminded to keep active

using their step trackers

provided as part of the

National Steps Challenge.

National Steps Challenge –

10,000 steps a day…

- Make every step count, turn

steps into rewards….

• More than

• Walked

• Influenced

healthier choices

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Leveraging technology & digital solutions to influence healthy living with

‘always on’ communications.

Digital Governance

R&D Support

Industry Capabilities

Talent and Manpower

Urban

Mobility

Homes &

Environment

Improved

Ops and

Service

Delivery

Health &

Ageing

Competitive

Economy

Singapore’s

approach


Reporting to the Prime Minister’s Office

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Strong Focus on leadership


DPM TEO CHEE HEAN

Chairman

DR YAACOB IBRAHIM

Deputy Chairman

DR JANIL PUTHUCHEARY

Minister-in-charge of

GovTech

DR VIVIAN BALAKRISHNAN

Smart Nation Initiative

ONG YE KUNG

Public Service Innovation

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• CIO & technology

officers in 60

government

agencies

• Sets ICT policies

covering whole

of Government

• Chief

Information

Security Officer

for Government

sector

• WOG ICT

infrastructure &

networks

• Government issued

equipment

• Products and

services for whole

of Government

• Application

development,

data science, AI

2,000 officers

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• Implementing of

Strategic National

Projects

Strong Focus on leadershipRole of GovTech as a central policy and

implementation agency


GovTech’s Evolution

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New operating

model

Citizen-centric

Outside-in

Empathize

Empathize

Define

Empathize

Ideate

Empathize

Prototype

Empathize

Test

Empathize

Develop a deep understanding of

the challenge

Clearly articulate the problem to

solve

Brainstorm potential solutions; select and develop

solution

Design a series of prototypes to test all or part of

the solution Engage in

continuous short-cycle innovation to

improve the product

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Citizen-Centric Design


Unified front for

required

6

Citizen-Centric Design


Application platforms

Common services

Infrastructurecommercial

(U)

restricted

(R)private

(C) GDCGCHE

Data middleware

Smart Nation

Platform NTP

Govtech services Open services

One Payment

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Government as a Platform


Wireless sensor

network deployment in

Orchard and Yuhua

Smart

Connected

Lamppost trial in

One-North

City-level sensor data

available for industry

and public

Sensor

Data Exchange

for Govt

agencies



Detect and classify

community noise

Predictive maintenance

of air filters

Resident usage of

common areas

Detect unauthorised

digging

Detect speed of PMDs

Detect overcrowding at

bus stops

Guidance of AGVs

Travel pattern analysis

Incident response

Monitor elderly at home

Automate fire alarms



developed on top

of SNSP

SNSP - An

for WOG use

Video

Analytics

System

Data

Fusion

Platform

Data.

gov.sg

A WOG platform so that agencies can leverage on the sensor data from SNSP to co-create Smart Nation applications

WOG data sharing (raw or processed) and

distribution

Sensor deployment by agencies or SNSP

Wired and wireless connectivity required for

data transmission


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Deep insights from data to

inform

Decision support to improve

on a continual basis

Deliverables

Smart applications that enhances

and individualizes citizen

experience with government

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Data is the Key


Central dashboard of overall health status of government digital websites and digital services (web and mobile)

Analytical tool provides insights which contribute to policy making and improved performance

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* whole-of-government analytics

Data is the Key


Consent driven, single platform to manage the use of personal data for online transactions.

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Data is the Key


Strategic National Projects


SingPass CorpPass MyInfo EDH

SingPass

Soft Token

Developer’s Portal

National Digital Identity

Issued to all residents to transact

with public and private sector

Credential associated with a

baseline set of identity data

attributes from trusted source(s) for

individuals to identify themselves

Transactions where identity proof

is required and can be made

online

National Digital Identity



Mobile

app to replace

physical

dongle for

SingPass

Platform in

place for

digital

signatures

Widespread

usage of NDI,

including

private sector

services

Simplified

form filling

for all

SingPass

users through

MyInfo



Launch of PayNow; PayNow for

Corporate; SGQR,

accepting non-banks onto

FAST, 100,000 NetsPay

acceptance points

25,000

Unified POS

terminals



• electronic payments

•

• E-payments



Smart Nation Fellowship Tech Advisor & CapDev CouncilTech Associates + Scholarship SSSO

Build up Capabilities

Citizens can transact anytime, anywhere, and with any government entity

without needing hardcopy submissions.

Businesses can use government-developed platforms and shared

resources (e.g. data, APIs), and partner the government to co-create

digital services.

Public Officers are empowered to make timely decisions

with data for planning, policy-making and operations.

Digital

Government

Blueprint

Relatable Government Action

1. Deliver digital services in an integrated, citizen/business-centric manner

2. Exploit opportunities offered by IOT and sensors

3. Maximise value of data for policy-making and service delivery

4. Deepen public sector ICT engineering capabilities

5. Build digital infra and platforms for greater interoperability and agility

Outcome Examples

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A definition of

the outcomes

Digital Government

should achieve for

citizens, businesses

and

public officers.

Thank you