dr. Tomislav Rozman (Slovenia) Conference Education 4.0: digital transformation (Sofia, 8. 9. 2017) Digital transformation, BPM future and job roles This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
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dr. Tomislav Rozman (Slovenia)
Conference Education 4.0: digital transformation (Sofia, 8. 9. 2017)
Digital transformation, BPM future and job roles
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
BPM in a real lifeExamples of BPM projects in Slovenia
U01-E02-S02-03
Project example - Electrical distribution
Identification and modelling interactive workshops in electric distribution company
Who participated:
● Quality manager, heads of the departments
Processes:
● Selling and purchasing electricity● Distribution of electricity● Registering new clients into electrical grid
U01-E02-S02-04
Project example - CRM processes in IT
Definition and automation of Customer Relationship Management in an IT company (Microsoft CRM)
IT company
Who participated:
● CEO, Sales department, IT department
Processes:
● Identifying business leads● Transformation leads to business opportunities● Transformation business opportunities into projects● Project tracking● Cash flow forecasting U01-E02-S02-05
Project example - Farmland and forest management
Definition and modelling of farmland and forest management processes
Who participated:
● Heads of departments, lawyers
Processes:
● Selling and buying real estate● Dividing and merging real estate● De-nationalization processes
U01-E02-S02-06
Project example - Supreme court e-enforcement
Re-engineering of E-enforcement process and requirement specification
Supreme court
Who participated:
● Judges, IT head, Administrative staff for e-enforcement
Up-skilling IT staff for better client communication
IT company
Who participated:
● IT staff
Processes:
● Various client processes● Bakery management, Production processes● Purchasing
U01-E02-S02-08
Project example - IT processes
Identification and modelling of e-archiving processes
Up-skilling IT staff for a better client communication
Who participated:
● IT staff
Processes:
● E-archiving● Controlling● Process change management
U01-E02-S02-09
Project example - IT processes
Identification and modelling of public e-services, up-skilling IT staff for a better client communication
Public Administration
Who participated:
● IT staff, state secretary
Processes:
● Sending and confirming receipt of secure e-mail● Negotiations● Obtaining working permits● Obtaining business permits for: detective agency, driving school, real estate
agency, veterinary ... U01-E02-S02-10
Project example - Construction processes
Identification and modelling of construction processes
Up-skilling business analysts for a better internal communication
Who participated:
● Business Analysts
Processes:
● E-invoicing● Construction project management● Inventory management● Safety at work processes
U01-E02-S02-11
Project example - Pedagogic processes
Identification and modelling of content management processes
Higher Education Institution
Who participated:
● Management, study coordinators
Processes:
● Preparation of e-learning content● Storing, exchange and change management of
e-learning content
U01-E02-S02-12
Project example - Higher Edu Processes
Preparation of process framework for HEI
Multiple private faculties
Who participated:
● Faculty management
Processes:
● Teaching, ● Studying, ● Research & Development, ● Management
U01-E02-S02-13
Summary
● BPM is an ‘old’ name for the following terms: CX (Customer eXperience), digital transformation, business transformation,...
● BPM skills are a precondition to any type of the improvement in organizations.
● Digital transformation is impossible without BPM.● The possible working field is very broad and not limited to one sector.
U00-E00-09
Reference to Authors
Author: dr. Tomislav Rozman
Training Material version 2017 was developed within the international consortium “ i-vBPM”:
● UAB "Globalios idejos", Vilnius, LITHUANIA, www.globalideas.lt ● BICERO, Business Informatics Center Rozman Ltd, Slovenia, www.bicero.com● PGME Pirdop, Pirdop, BULGARIA, www.pgme-pirdop.com
Development of Training Material was funded with the support of:
Erasmus+ programme, KEY ACTION 2: COOPERATION FOR INNOVATION AND THE EXCHANGE OF GOOD PRACTICESSTRATEGIC PARTNERSHIPS IN THE FIELD OF EDUCATION, TRAINING AND YOUTH
Full project name: VET for Business Process Management on Interactive Board (i-VBPM)Project no.: 2015-1- BG01-KA202-014348
Website: http://ivbpm.bicero.com/home
This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.