DIGITAL NIGERIA I N D I A | S O U T H A F R I C A | T A N Z A N I A | N I G E R I A | U S | U K | M I D D L E E A S T | A U S T R A L I A Transforming.

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Transforming Nigeria digitally – Pre, During and Post Elections

Ravi Teja – Vice PresidentNihilent Technologies Ltd.

@Nihilent, @NihilentNigeria and @rteja0812

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“If voting made any difference, they wouldn't let us do it – Mark Twain”

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*Source: Gartner

IT is disconnected from Government Leaders and Optimizing the wrong things

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Digital Governance

Digital Governance & Strategy

• Digital Governance is the use of information and ICT in any business process that is exclusively used to engage differently with citizens

• A Digital Governance Strategy creates value from digital assets. It goes beyond process automation to transform processes, government engagement models, and citizen experience by exploiting the pervasive digital connections between systems, people, places, and things

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Digital Governance Strategy: Is it the same as IT Strategy?

DigitalStrategy

IT Strategy

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Every industry is being digitally re-mastered

*Source: Gartner

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CIO’s are gearing up for the Big Change

New CxO Roles are set to grow

*Source: Gartner

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Key Technologies for Digital Transformation

Social Media

Mobility

Analytics Cloud

Internet of thingsDisruptiveGovernment

Strategy

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Digital Governance is NOT eGovernance 2.0 + Digital media 2.0

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Strategic Digital considerations

1. digitize the product/service• digital should make your service speak and engage with citizens

2. own the platform that automates the ecosystem (govt and private)• create a digital platform to engage with citizens real time (PPP model usage)

3. create and follow the journey path of a profiled citizen• citizens’ lives are transparent in the digital world

4. personalize to meet the aspirations of each citizen• we have no reason not to understand the pulse of the citizens in the digital world• big data and predictive analytics is key• machine learning of your platform is key

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Descriptive Analytics

Diagnostic Analytics

Predictive Analytics

Prescriptive Analytics

Pre-emptive Analytics

• Standard reports

• Adhoc reports• Dashboards

• Query Drill Down

• Search based query

• Statistical Analysis

• Forecasting• Predictive

modeling

• Optimisation• Game Theory• Control

System

• Value Add• Analytics

plus rules

Information Insight Decision Action

What Happened?

Why it Happene

d?

What will

Happen?

What should I

do?

What can I do more?

Understanding the citizen and personalizing

How many citizens are

unhappy

Who, why and for what reasons

are they unhappy

Who is likely to by unhappy in

the future?

What should the govt. do to each citizen to make

them happy

What should govt. do

proactively to avoid clitizen

dissatisfaction

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Tunde is a tech savvy professional who lives in Abuja with his family

Tunde is advised to download FIRS’s mobile App that offers him a step by step guidance for the tax filing process

FIRS App guides Tunde to add his bank accounts, investment details, save his forms offline, and also save his digital signature

As his data is saved, the app gives Tunde a personalized recommendation on various tax saving schemes that he is eligible for and details for availing them

An impressed Tunde files his taxes by uploading scanned documents and digitally signing the forms. He is immediately notified with the date his tax returns are expected!

DIGITAL TRANSFORMATIONMobility Social Media Integration Customer Analytics Digital Marketing Business Process Management

Provide innovative user experience that is accessible and engaging

Understand and track customer to provide them info on regulation and compliance. Absorb feedback and

improve

Create more personalized experience by collecting data from multiple sources for

better closure rate

Use intelligent campaigns to target diverse customer needs and situations by

offering personal solutions.

Get insight and improve each and every process to increase efficiency, reduce

costs and have complete visibility

Tunde who has liked the social media page of FIRS receives an update on the page regarding change in tax filing policy

The published link takes Tunde to the webpage where he reads in detail the changes in policy norms and how they will affect his tax filing procedures

Eager to resolve his queries he selects the option call a financial advisor. The call is forwarded to a Government Quick Citizen Response System

Hello Sir, How May I Help You?

Name: Tunde Okomi

Age: 40

Previous Tax Filed Status: Complete

Call center personnel is able to view Tunde’s entire tax history and is able to guide him quickly how the change in regulation will affect his tax filing process

$$

Digital Citizen Journey Path

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“When a citizen self-serves, satisfaction and loyalty goes up.”

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Pre-elections digital usage

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Post-elections Digital engagement

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Pre and Post Elections – Digital platforms presence

• Narendra Modi on varied digital platforms– Facebook – 31 million likes– Twitter – 16 million followers– YouTube– Google+– Narendra Modi official website

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During-elections Digital technologies

• From doing your weekly shop and booking a taxi to paying your bills and filing your tax return, most of the important transactions in your life can now be carried out online. But one crucial process is still stuck in the dark ages: voting.

• A recent report by campaign group WebRoots Democracy found that the introduction of online voting could boost turnout in a UK general election by nine million.

• The report also found that online voting option could reduce the cost per vote by a third, saving taxpayers around £12.8m per general election, while significantly reducing the number of accidentally spoilt ballots, speeding up the counting process, and enabling vision-impaired voters to cast a secret ballot for the first time.

• Despite widespread public support, there has been a lack of political momentum behind online voting, amid concerns about the costs associated with introducing such a system, the security risks, and the potential for electoral fraud and coercion of voters.

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During-elections (Voting) Digital technologies

• Another potential issue is the difficulty of proving beyond doubt that the person who is casting the ballot really is who they say they are.

• Estonia is currently the only country in the world that relies on internet voting in a significant way for legally-binding national elections.

• GDS is currently in the process of rolling out a tool called GOV.UK Verify, which will allow users to select and register with an identity provider, and then use their 'assured' identity to access digital services. The current list of identity providers includes the Post Office, Experian, Digidentity, Verizon, Barclays, GB Group, Morpho, PayPal and Royal Mail.

• Once registered, this allows voters to cast their ballot using either the fingerprint reader or selfie camera on their smartphone.

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“A problem created at a certain level of thinking cannot be solved at the same level of thinking.”

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During Elections – Process Overview

High Level Process View - Elections

Pre-Voting Phase

Voting PhasePost-Voting

Phase

Candidate Nomination

Process

Voter Registration Process Audit

Administration

ResultCountingVote Casting Process

A candidate has to meet some legal restrictions, e.g., he must be old enough, etc., the candidate suggested might have to accept his nomination, he has to decide whether to accept or decline his nomination. Finally, nomination process results in a list containing all candidates, the so called candidate list – CANDIDATE NOMINATION PROCESSDepending on the local laws, voters have to register for voting explicitly. On the other hand, in many countries citizens are registered for voting automatically. However, the result of this process is an election list containing all persons allowed to vote – VOTER REGISTRATION PROCESS

Based on the results of the pre-voting phase, the voting phase enables all eligible voters to make their decisions and cast their votes. Thus, by the use of the election list the voter has to authenticate herself as an eligible voter and he has to cast his individual vote – VOTE CASTING PROCESS

COUNTING is one of the most critical steps. Here, the possibility of recounting must be considered as well. Therefore, counting has to be re-runnable and the input needed, such as the cast votes in particular, have to be archivedAn analysis system is needed that provides the auditing team and the election officials with various reports. One of the most important reports is of course the final result of the counting - RESULTAudit mechanisms are an important element of the election process. On one hand, it is important to have possibilities to prove the correctness of the process. On the other hand, it is crucial to not violate the main principles and security requirements – AUDIT ADMINISTRATION

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During Elections – Process Overview

Pre-Voting Phase

Voting PhasePost-Voting

Phase

Candidate Nomination

Process

Voter Registration Process

Audit Administrat

ion

ResultCountingVote

Casting Process

A candidate has to meet some legal restrictions, e.g., he must be old enough, etc., the candidate suggested might have to accept his nomination, he has to decide whether to accept or decline his nomination. Finally, nomination process results in a list containing all candidates, the so called candidate list – CANDIDATE NOMINATION PROCESS

Depending on the local laws, voters have to register for voting explicitly. On the other hand, in many countries citizens are registered for voting automatically. However, the result of this process is an election list containing all persons allowed to vote – VOTER REGISTRATION PROCESS

Based on the results of the pre-voting phase, the voting phase enables all eligible voters to make their decisions and cast their votes. Thus, by the use of the election list the voter has to authenticate herself as an eligible voter and he has to cast his individual vote – VOTE CASTING PROCESS

COUNTING is one of the most critical steps. Here, the possibility of recounting must be considered as well. Therefore, counting has to be re-runnable and the input needed, such as the cast votes in particular, have to be archivedAn analysis system is needed that provides the auditing team and the election officials with various reports. One of the most important reports is of course the final result of the counting - RESULTAudit mechanisms are an important element of the election process. On one hand, it is important to have possibilities to prove the correctness of the process. On the other hand, it is crucial to not violate the main principles and security requirements – AUDIT ADMINISTRATION

The Technologies Viz. Internet Voting & Electronic Voting form a part of the

Voting Phase

High Level Process View - Elections

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During Elections – Process Overview

Pre-Voting Phase

Voting PhasePost-Voting

Phase

Candidate Nomination

Process

Voter Registration Process

Audit Administrat

ion

ResultCounting

A candidate has to meet some legal restrictions, e.g., he must be old enough, etc., the candidate suggested might have to accept his nomination, he has to decide whether to accept or decline his nomination. Finally, nomination process results in a list containing all candidates, the so called candidate list – CANDIDATE NOMINATION PROCESS

Depending on the local laws, voters have to register for voting explicitly. On the other hand, in many countries citizens are registered for voting automatically. However, the result of this process is an election list containing all persons allowed to vote – VOTER REGISTRATION PROCESS

e-Voting Process

COUNTING is one of the most critical steps. Here, the possibility of recounting must be considered as well. Therefore, counting has to be re-runnable and the input needed, such as the cast votes in particular, have to be archivedAn analysis system is needed that provides the auditing team and the election officials with various reports. One of the most important reports is of course the final result of the counting - RESULTAudit mechanisms are an important element of the election process. On one hand, it is important to have possibilities to prove the correctness of the process. On the other hand, it is crucial to not violate the main principles and security requirements – AUDIT ADMINISTRATION

i-Voting Process

Enter the Polling Station

Filling Electronic

Voting Card

Saving Voting Card to

Database

Identification of Voter

Leaving the

Polling Station

OK?

Passed Fail

OK?

Fail

Enter the Voting

Application

Filling Remote Voting Card

Saving Voting Card to

Database

Identification of Voter

Leaving the Voting

Application

Passed

High Level Process View - Elections

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Learning Government

• What is easier?– Learning or– Sharing

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Digital Strategy Creation Framework

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Digital Strategy Execution Framework

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“Choosing not to vote is a vote for the status quo.”

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I N D I A | S O U T H A F R I C A | T A N Z A N I A | N I G E R I A | U S | U K | M I D D L E E A S T | A U S T R A L I A© Nihilent - Confidential

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