Desk Share Client En

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any time, any place.

INTERNET DESKTOP SHARING & REMOTE SUPPORT - OHNE INSTALLATION

www.deskshare.net Page 1 [email protected]

DeskShare GmbH :: Sauerwiesen 6 :: D-67661 Kaiserslautern Fon +49 (0)6301 7986-0 :: Fax +49 (0)6301 7986-250

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User Manual

DeskShare//Client Internet Desktop Sharing & Remote Support Version 4.4 Revision S, 23 April 2007

DeskShare GmbH Sauerwiesen 6 D-67661 Kaiserslautern Fon +49 (0)63 01 79 86-0 Fax +49 (0)63 01 79 86-250

[email protected] www.deskshare.net

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Contents

1 Introduction ......................................................................................... 3

2 Setting up DeskShare ........................................................................... 3

3 The first DeskShare session.................................................................. 4

4 DeskShare in detail .............................................................................. 7 4.1 License file and DeskShare password ............................................................ 7 4.2 Initial working direction ............................................................................... 8 4.3 Menu control .............................................................................................. 9 4.4 Presentation mode .....................................................................................10 4.5 Click Pointer ..............................................................................................10 4.6 Remote control mode .................................................................................10 4.7 Change of working direction........................................................................11 4.8 Full-screen mode .......................................................................................12 4.9 Screen scale ..............................................................................................14 4.10 File transfer...............................................................................................15 4.11 Data exchange via the clipboard ..................................................................16 4.12 Color depth control and quick preview..........................................................16 4.13 Chat .........................................................................................................17 4.14 Progress bar ..............................................................................................17 4.15 Desktop filter You decide what your partner will see!..................................18 4.16 Hidable control window ..............................................................................19 4.17 Log file .....................................................................................................20

5 Settings and session options .............................................................. 21 5.1 Session options..........................................................................................22 5.2 Basic settings ............................................................................................25 5.3 Internet ....................................................................................................28

6 DeskShare|CONNECT ......................................................................... 30 6.1 Setup of the CONNECT module....................................................................30 6.2 Setup of DeskShare|CONNECT.....................................................................32 6.3 Starting a CONNECT session .......................................................................34 6.4 Deleting registered hosts ............................................................................35 6.5 Resetting the CONNECT module ..................................................................35

7 Security .............................................................................................. 36 7.1 Connection establishment only with password, license file and PIN.....................36 7.2 Data compression, encoding and security certificate ......................................36 7.3 Failsafe server structure .............................................................................37

8 Thats what you still should know ................................................... 38

9 Overview of the control components .................................................. 39

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1 Introduction Thank you for deciding on DeskShare!

The chapters 2 and 3 of this documentation are intended as a quick start and will give you a first overview of the operation mode and the essential functions of DeskShare. Please take especially the time to read these two chapters.

2 Setting up DeskShare First you should store the files included in your personal DeskShare version into a central file folder of your local company network (intranet). Thus you will ensure that all employees and colleagues have access to DeskShare, if necessary.

The following files are included in delivery of DeskShare//Client: DeskShareClientEN-x.x.exe

Connection program which all partners involved use. The x.x. placeholder represents the current program version you have received (e. g. 4.0).

The connection program that we will only describe as DeskShare//Client in the following can be passed on to any customers, partners and colleagues and especially offered for downloading via your company website.

``` You can always rename the DeskShare program file according to your demands (such as RemoteMaintenance.exe, RemoteSupport.exe, etc.).

DeskShareClient.lic It is only allowed to copy the DeskShare license file onto computers (workstations, notebooks, fileservers) which are exclusively used by you as a licensee. The passing on of the license file to third persons is not allowed.

DeskShareClientEN.pdf This document.

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3 The first DeskShare session In the following, we start out from the fact that you have set up DeskShare, as described in paragraph 2. DeskShare//Client, Version 4.0, is compatible with former 3.x Clients, but some newer functions are not available in a session with an older Client version.

Everything you need now for the first trial run are two PCs with Windows operating system and Internet access as well as a helpful colleague who operates the second computer. Lets go:

Start the DeskShare//Client connection program on both computers.

On the first computer, enter now your DeskShare password and click then on the Connect button.

``` You will find your DeskShare password either on the delivery note or in the e-mail which you have received, together with the product, from our company.

``` If the Save password option is chosen, DeskShare memorizes your password so that a repeated input becomes unnecessary when starting the next session.

After a short moment, you will see the following message:

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``` The five-digit DeskShare PIN will be always generated at random so that another number will be displayed here for certain. Tell your colleague on the second computer now within two minutes the DeskShare PIN shown to you.

Your test partner must enter now this PIN in the connection program on

the second computer and finally click on the Connect button for establishing the connection.

As soon as the connection has been established between the two

computers, the control window displayed at the bottom right of your computer is turning red. The connection is activated!

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After a few seconds, your colleague on the second computer will see your desktop in the viewing window of his connection program.

Congratulations!

You have just started your first DeskShare session successfully!

If desired, you can now experiment a little bit and try the various DeskShare functions. You will find corresponding details in the following paragraphs.

If you want to close your first DeskShare session at this point for the time being, only one click on the red Close button is necessary. By using it, a disconnection takes place, and the program on the second computer will also be closed.

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4 DeskShare in detail In the previous chapter, we have shown you how to start a DeskShare session with a few steps. In this paragraph, we want to familiarize you with the various program functions.

4.1 License file and DeskShare password The license file (DeskShareClient.lic), together with the DeskShare password, is a necessary precondition to open a session channel and to start thus a new DeskShare session.

During the program start, DeskShare checks if there is a valid license file in the directory of the connection program (i. e. of the EXE file). In this case, the standard login dialog will be opened afterwards ( 3.) which you can use to start a new session after having entered the password.

If no license file will be found when the program starts for example, after a download of the connection program from your website the following dialog will be opened:

Here, it is only possible to enter a DeskShare PIN for establishing the connection via an already opened session channel.

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4.2 Initial working direction After having started the program, you can define via the standard login dialog ( 3.) if you want to show your own desktop or view the desktop of your conversation partner at the beginning of the next session.

Furthermore, you have also the possibility of connecting yourself via DeskShare|CONNECT ( 6) directly to a computer you have prepared correspondingly at first.

By using the Show own desktop option, your conversation partner will first see your desktop after the connection establishment. A double click on this entry or a click on the Connect button after selection of this option will start the DeskShare session in this mode.

By using the View remote desktop option, you can directly see the desktop of your partner after the connection establishment. Here, too, you can start the session by a double click on this entry or with a simple click on the Connect button after having selected this function.

Please note: Before you can see the desktop in this mode, your partner will first receive the confirmation prompt displayed below, with the possibility of canceling the session or of adapting his desktop filter.

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Furthermore, your partner can grant you more extensive rights via this dialog so that you can immediately see and also operate the whole desktop after the connection establishment, for example.

DeskShare memorizes the settings defined for the options Show task bar and Allow remote control so that these are again available as a default on the occasion of your next visit. Then, your partner must only release his desktop by clicking on Yes .

Without regard to the initial working direction, you can change the direction during a running session as often as you like ( 4.7).

4.3 Menu control DeskShare offers a number of setting possibilities during a running session. The most common options can be activated via the corresponding symbol, either in the control window of the showing partner or in the yellow menu bar of the viewer.

In addition, all options are available in a corresponding menu that can be opened by one mouse click on the green-red progress bar.

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4.4 Presentation mode After the connection establishment, DeskShare usually is in the so-called presentation mode where a partner can view the desktop of the other one. In this mode, all keyboard inputs of the viewer will be ignored by the remote desktop and are therefore useless. Thus, the displayed applications on the remote desktop cannot be operated. The mouse of the viewer cannot be used for application control either.

4.5 Click Pointer The click pointer is adapted from the classic pointer and a useful aid that is available within the presentation mode. If a viewer clicks in the display window by using the mouse, the showing partner will see a green, flashing arrow in the corresponding place of his desktop for a few seconds. This will give the impression as if the remote viewer would point to this place with a pointer. An easy means of communication with great practical use!

4.6 Remote control mode If the showing partner wants to give the viewer the opportunity to cooperate, he can specifically activate mouse and keyboard of the viewer by releasing the remote control mode. In the delivery status, the rarely used [Break] key is reserved by this function so that an overlapping with running applications can be largely avoided. Via the hotkey, the release of mouse and keyboard can be always cleared again. Alternatively the remote control mode can also be activated and deactivated via the corresponding switch in the DeskShare control window.

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4.7 Change of working direction By using DeskShare, it is possible to change the working direction as often as you like. During this process, the respective showing person is becoming the viewer and vice versa.

After the first change of the working direction, the presentation mode is also initially active here, i. e., the displayed remote desktop cannot be operated by the viewer. The working direction can be changed as follows:

If the showing person wants to view the desktop of his partner, ... ... he can change the working direction via the Watch button in the DeskShare menu bar. Before the first change, the partner will receive corresponding security information to be able to refuse the changing (4.2).

If the viewer wants to show his own desktop,...

...he can change the working direction via the Show button in the top margin of the viewing window.

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4.8 Full-screen mode Via the adjoining symbol, it is possible to change between the standard presentation and the full-screen mode at any time. While changing to the full-screen mode, all open windows of the user interface will be hidden,

and the left upper corner of the remote desktop will be placed in the left upper corner of the own screen. In this mode, scroll bars will never be shown. If necessary, horizontal resp. vertical scrolling take place automatically here if the viewer goes with the mouse to the right, left, bottom or upper margin area.

If both sides use the same screen resolution (e. g. 1024x768), the viewer will therefore see the remote desktop on his screen in a 1:1 presentation.

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If the remote desktop has a higher resolution than the own desktop, only a detail corresponding to the own screen resolution is shown at first. If the viewer then moves his mouse, for example, into the right margin area, horizontal scrolling takes place automatically. Vertical scrolling takes place correspondingly if the viewer goes with the mouse into the lower margin area of his screen.

If the remote desktop uses a lower resolution than the own screen, the alignment takes place on the left upper screen corner. Unused screen areas are shown in black.

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4.9 Screen scale Via this option, the remote desktop can be scaled down so that it will be displayed and operated completely, even if the viewers resolution is lower. When scaling, the aspect ratio of the original desktop always

remains unchanged.

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4.10 File transfer Via the integrated file transfer, any files can be exchanged between the computers involved. The file transfer always works in both directions (download/upload), without regard to the current working direction ( 4.7). In case of a download, the viewer transfers files to the remote PC, and in case of an upload, the showing partner transfers files to the viewers PC.

Without regard to the transmission direction, the receiving partner must expressly agree to file storage on his computer in any case, and in doing so he can also define the target directory for the files. The viewer can start a download via the button (in the top margin of the viewing window). Alternatively, files can also be dragged easily by drag & drop to the viewing window. The showing partner can start an upload via the button in the DeskShare control window. Alternatively, files can also be dragged here easily by drag & drop to the menu bar. Without regard to the transmission direction, the following window will be opened now in both cases. The dialog title gives information about the transmission direction (here download).

After having arranged the file transfer by drag & drop, the transmission will immediately start. Otherwise you must first select one or more files for transmitting via the Select button. Via the Details>> button, the dialog can be extended, if necessary, so that all further files to be transferred will be visible in a corresponding list.

The file transfer can be closed at any time via the Cancel button, by using the Hide window button, this dialog will only be hidden.

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4.11 Data exchange via the clipboard In the remote control mode ( 4.6) DeskShare supports the automatic exchange of texts via the Windows clipboard. As soon as you have filed a passage from the text into the clipboard, it will be available to your partners computer. The opposite way will also be supported by DeskShare.

4.12 Color depth control and quick preview The active color depth control allows the showing partner as well as the viewer to control the color depth during the session. Furthermore, in case of narrow band connections, the Quick preview option can also be added. This option transfers extensive changes of screen areas initially with only 256 colors and will therefore achieve clearly faster loading times.

In connection with the above-mentioned functions, it is also possible to define an initial color depth under Settings and session options ( 5), in addition to the maximum color depth. The quick preview can also be selected there as a presetting.

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4.13 Chat During a DeskShare session, the partners can communicate with each other via the chat component without having to be connected by phone.

The chat can be used from both sides with equal rights. A helpful tool is also the signal function by which you can draw the partners attention to your person again, for example, after a longer installation session.

4.14 Progress bar To be able to see how far the new screen layout has progressed, you and your remote partner will have the progress bar at your disposal. Each of the three bars represents one of three phases of the screen

layout on the viewers PC.

First, DeskShare sends changes as a rough preview with 8 bit (256 colors). You will recognize this process by the fact that the left bar lights up in red. As soon as this bar appears in green again, your partner will see exactly the same as you will see.

However, the color reproduction is not yet one-to-one at that moment. If there are no more considerable changes on your desktop, DeskShare will start to refine the corresponding screen areas on the viewers PC with a color depth of 16 bit (65536 colors) and to deepen them finally to 32 bit (16.7 million colors).

Thus, you can see the 16 bit progress via the middle bar and the progress of the 32 bit matching via the right one. The middle and right bar fill from top to bottom with green color in 10 % stages. As soon as all three bars are green-colored, the screen layout is completed, and your partner will see a 1:1 representation of your desktop.

Whether a tracking with 16 resp. 32 bit takes place, depends both from the settings of your graphics card and from the corresponding settings on the viewers PC. Furthermore, you can limit the transmission generally to 8 or 16 bit via Settings and session options ( 5) as well as the active color depth control ( 4.12).

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4.15 Desktop filter You decide what your partner will see! The desktop filter defines what will be displayed on the partners screen. In the default option, the whole screen contents will initially be visible. Only the task bar and the task change window (Alt+Tab) are hidden and will be displayed on the partners desktop as blue, non-operable window areas.

Now you can select various applications whose windows are also to hide during the DeskShare session (e. g. calculation program, e-mail client or customer administration). Thus, confidential matters remain on your computer also during desktop sharing and remote support. The set desktop filter applies to both session modes (presentation and remote control).

During a DeskShare session, you will reach the desktop filter via the corresponding button in the menu bar.

In this dialog, you can select any active applications whose windows are to be visible during the DeskShare session. The viewer will see the windows of hidden applications as blue, non-operable areas.

To be able to make corresponding settings before the session starts, you will also reach the filter settings via the login dialog.

Please note: hidden applications and window areas cannot be operated in the remote control area ( 4.6) either!

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4.16 Hidable control window During a running session, the showing partner will see the DeskShare control window at the bottom right screen margin.

To have more space, this control window can also be hidden, if necessary, via the button displayed on the right.

In this case, the progress bar ( 4.14) will be added as a symbol to the system tray, to the area at the bottom right in the Windows task bar. Thus, you can see how far your partners screen layout has progressed, even in case of hidden control window. By double clicking on the icon in the task bar, the control window becomes visible again. Alternatively, a small popup menu will be opened via right mouse click that you can use to recall further program functions.

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4.17 Log file DeskShare//Client creates a log file in the program directory ( 2) where a corresponding data record will be entered for every session. This file in the CSV format here with semicolon as a hyphen can be imported in all current database systems and calculation programs for evaluation and accounting purposes. If there is still no log file in the program directory available, this will be regenerated, otherwise the new session information will be added to the existing file. In order to make DeskShare still available to the local intranet via central file folder, the name of the log file will be appended for distinction by the name of the respective workstation computer in the form DSSessionLog(computername).txt.

```You should ensure that all DeskShare workstations have write rights in the program directory at their disposal. Alternatively, you can also deactivate the creation of the log file via the corresponding setting in the session options.

The following session information will be recorded in the log file: Field name Description DATE Date of the DeskShare session in the form DD.MM.YYYY TIME Time of the DeskShare session in the form HH:MM:SS END End of the DeskShare session in the form HH:MM:SS WORKSTATION Name of the local work station computer. COMMENT Comment which has been entered in the login dialog at the

beginning of the session. If the user did not have entered any comment, the field value will be set at "".

CLCOMMENT Comment which has been passed via command line button at program start. The passed text must not include any semicolons and is limited to 50 characters. If no text has been passed, the field value will be set at "". Example: /comment "SUPPORTID:123456"

DURATION Session duration in the form HH:MM:SS DURATION_M Session duration in minutes (rounded) DURATION_S Session duration in seconds PIN Session PIN allocated by the switching computer DIRECTION Initial working direction. This field includes the SHOW value if the

own desktop has been shown first. Otherwise the field value is VIEW

DIRCHANGES Number of changes of the working direction PUBLIC_IP Public IP address of the remote partner. This field includes the

0.0.0.0 value, in case the session has been closed without connection to the remote partner.

LOCAL_IP Local IP address of the remote partner. This field includes the 0.0.0.0 value, in case the session has been closed without connection the remote partner.

INT_5..INT_1 Reserved INT_PIA/_PIM Reserved INT_TR Reserved

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5 Settings and session options To be able to work with DeskShare, you have nothing to install or to configure at all. All parameters are determined automatically. Nevertheless, DeskShare offers you some setting possibilities for a flexible adaptation to your requirements and your operation mode.

You will reach the settings and session options via the usual login dialog ( 3) with a double-click on the entry Edit settings and session options resp. via clicking on the Edit button after having selected this function.

As soon as you close this dialog by using OK or press the Apply button, the set values will be saved in the local registry so that they are available again with the next program start. ``` The settings will be saved separately for every local user.

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5.1 Session options Via the Session options tab, you will have the possibility of adapting the next DeskShare session to your preferences.

5.1.1 Initial color depth

Via the Initial color depth group, you can define with how many colors the next DeskShare session will start.

As default value, a 16 bit color depth (65,000 colors) is intended. Furthermore, you can activate the quick preview here as a default, so that extensive changes of screen areas are transferred at first with only 256 colors. Thus, the loading times especially of images and graphics will clearly be accelerated.

The presettings selected here can be changed arbitrarily during a session. ( 4.12).

5.1.2 Activated function modules

By using the Activated modules the specific functions

Remote control File transfer Chat

can be deactivated. The consequence is that these modules can completely be deactivated in a subsequent session. The corresponding switches and menu items will also be suppressed.

These options are especially suitable for the use of DeskShare in different business sectors. In case DeskShare will be used, for example, by the sales department, the corresponding employees can completely deactivate the unnecessary functions (e. g. file transfer and remote control) in order to receive a simplified and minimized program version.

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5.1.3 Behavior after connection establishment

The group After connection establishment defines the behavior of the showing computer as soon as the connection has been established.

Hide desktop background By using this option, a possibly preset background image (also with active desktop) will be deactivated for the duration of the DeskShare session so that the display of the remote desktop will be accelerated.

Minimize control window During a running session, the red DeskShare control window will be shown at the bottom right screen margin on the showing computer. By using this option, this control window will be hidden when the session starts ( 4.16) and instead of that the progress bar (4.14) in the system tray (right area of the Windows task bar) will be displayed.

Allow the change of working direction If this option is activated (default setting), you can change the working direction during a DeskShare session as often as you like. Otherwise, a change of the working direction ( 4.7) is not possible after session start. Thus, an unintentional switching over (also by the partner) can be prevented effectively.

Release of the task bar via menu option The release of the task bar usually takes place by the showing partner via the filter dialog ( 4.15, option Task bar and task changing window). However, the viewer cannot operate this filter dialog with hidden task bar for security reasons so that this must be carried out by the showing partner. By using this option, the local menu of the control window will be extended by Release task bar. Thus, a viewer with remote control rights can release the task bar of the showing compute by himself. This option should only be activated for the remote support by unexperienced end users.

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Enable full access to the remote desktop If this option is activated and you start a session with View Remote Desktop, the confirmation prompt ( 4.2) usually displayed to the partner will be suppressed, and you have immediately full access to the remote desktop after connection establishment (active remote control rights and visible task bar).

In order that the confirmation prompt can be suppressed via this option, the following constraints must, however, be fulfilled:

1. If you work via the DeskShare network, i. e., you dont operate an own server, this feature must first be activated for you. For this purpose, only a short e-mail to our support is necessary ([email protected]). If you operate an own server, you will need a modified license file for this. Here, too, a short e-mail is sufficient.

2. Your conversation partner must work in any case with your individual client. If your partner, for example, uses the client of the DeskShare website (www.deskshare.net) or of another licensee, the confirmation prompt will be shown anyway.

3. Your conversation partner is not allowed to have access to

your license file . Thus, it is prevented that colleagues and employees who are familiar with the DeskShare operation mode would grant you full access to their desktop unintentionally.

Hint: If you want to use DeskShare with this option internally, please make your individual client available in a separate network folder without license file.

In principle, this option is without effect if you start your session with Show own desktop and change then the working direction.

Permit full access to the own desktop In case you select this option and start a session with Show own desktop, your partner can operate your computer by remote control, and he has access to your task bar immediately after having established the connection .

In principle, this option is without effect if you start your session with View remote desktop and change then the working direction.

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5.1.4 Session duration DeskShare can independently show the current session duration both in the yellow menu bar of the viewer and in the red control window of the showing person. Via the group Display of the session duration, you can define in which areas a display of the session time is to take place.

5.2 Basic settings Via the Basic settings tab you can define the settings which change not often or never, in contrast to the session options.

5.2.1 Initial working direction

The option selected in the Initial working direction group will be adopted with the next program start as presetting for the login dialog ( 3).

5.2.2 Maximum color depth

With the option selected in the group Maximum color depth, you can define the maximum number of colors during a DeskShare session. Usually the default setting with 65,000 colors (16 bit) is absolutely sufficient. If you, however, must transfer high-quality graphics or images with very fine color gradients in a lossless way, you should select the 32 bit option here.

5.2.3 Screen-capture rate

By using this option, you can define the frequency according to which DeskShare checks screen areas of the showing computer for changes. Regarding older computer systems with low graphics performance or also in connection with CAD software, a DeskShare session can possibly cause a very high CPU load. In these cases, windows on the showing computer can only be moved with short interruptions, and also usual mouse movements cannot be executed smoothly any longer, but rather in an unsteady way.

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If you detect such a behavior on your computer system in the presentation mode, you should reduce the capture rate from the default setting High to Medium or Low. In case you notice the above-mentioned behavior on a remote system, you can change the session correspondingly via the menu control ( 4.3).

5.2.4 Options

Warning notice while activating the remote control mode

If you grant the viewer remote control rights via the [Break] key resp. via the appropriate button in the red DeskShare control window, you will see a corresponding warning notice at first. Deactivate this option to suppress this confirmation prompt.

Create log file This option controls the creation of the log file ( 4.17) usually generated in the directory ( 2). If you need no log file, you can deactivate the file creation here.

Save comments as a template

In the login dialog ( 3), via the Session comment, it is possible to enter an arbitrary free text which then will be saved in the log file, together with further information ( 4.17). If this option has been selected, every comment will be saved locally, and it can be adopted as a presetting before starting the next session.

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5.2.5 User name

Via the User name input field, you can define an arbitrary free text for every workstation or employee which will be shown, together with your company name, to your remote partner as a confirmation prompt before releasing his desktop. ( 4.2).

Furthermore, the viewer will see the user name, together with your firm name, in the title of the viewing window.

5.2.6 Chat name

When using the chat function, all texts you have written will be marked with the name stored here.

Hint: In case you call the chat without having registered a name at first, you will first see a corresponding input dialog. If required, the name entered there can be edited later via the Chat name field.

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5.3 Internet Via the Internet tab, you can activate the communication protocols supported by DeskShare.

5.3.1 Protocols

Currently, DeskShare supports three different transmission protocols which can be controlled via the Protocols group. HTTP Tunneling (Standard)

The HTTP protocol is the standard protocol of DeskShare and cannot be deactivated. Here, the data transmission takes place by HTTP tunneling (port 80) via DeskShare//Server.

TCP Tunneling (HTTP bypass) The TCP tunneling that is faster in many cases was implemented together with DeskShare 4.0. Before setting up a HTTP tunnel, it will be tried at first to reach a DeskShare//Server directly via TCP (ports 4000, 3000 or 2000). If this is not possible, DeskShare switches back to HTTP tunneling again.

P2P (Peer to Peer) Regarding the P2P protocol, DeskShare tries to reach the computer of the showing partner directly by getting round a DeskShare//Server. In this connection, the showing PC must either has a public IP address or it must be located in the same LAN segment as the viewers PC. In both cases, port 5821 ( 5.3.2) must also be opened in the incoming way. As soon as the showing PC is behind a (NAT) firewall, a direct access via P2P is only possible by corresponding port forwarding via the router ( 5.3.2). If no P2P connection can be established, DeskShare automatically switches over to TCP tunneling (if activated) resp. HTTP tunneling.

Hint: In connection with specific firewall structures, so-called deadlocks are possible in which the client might hang up after connection establishment. If you notice such a behavior, you should deactivate the P2P protocol.

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5.3.2 Local port configuration (P2P Protocol)

If your computer is behind a (NAT) firewall and you mainly present the own desktop with DeskShare, the DeskShare performance can be improved by the P2P mode. Here, it is necessary, however, that your router (with public IP) is set in such a way that incoming connections will be accepted on port 5821 and transferred to your computer via port forwarding. In case you want to use another local port, you can preset this via the option Use this port number.

After having created this condition, the DeskShare//Client of your conversation partner (viewer) can directly establish the connection to your desktop, i. e., without going via an external DeskShare//Server in the Internet.

Hint: If you want to use the P2P mode for several computers in your intranet, it is necessary to set a different port number on each of these computer. Then, the respective ports must be transferred correspondingly to the respective computers by the router via port forwarding.

``` Please contact your network administrator regarding this option!

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6 DeskShare|CONNECT

DeskShare|CONNECT is an upgrading by which you can connect yourself from the outside with the own PC in the company or as a service provider with servers and workstations of your customers. DeskShare|CONNECT works under Windows NT/2K/XP/2003 as a system service, and it requires DeskShare//Client from Version 4.

6.1 Setup of the CONNECT module. The CONNECT module is not part of the standard scope of supply, but it can be downloaded from a DeskShare//Server, if required. Thus, the CONNECT module can be installed both onto the local computer and onto a remote system simply and fast.

A setup is only necessary on those computers which you want to access via Internet at a later date. If you, for example, want to have access to your office PC with your notebook, you have only to install the CONNECT module onto your computer in the office. For the later access via your notebook or via another computer, you will only need your DeskShare//Client there as well as the appropriate license file.

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6.1.1 Setup of CONNECT on the local workstation For setting up on the local workstation, please proceed as follows:

1. Start your DeskShare//Client.

2. Select the option Direct connection via DeskShare|CONNECT.

3. With a double-click on this option resp. via the Select button, you will reach the CONNECT dialog window.

4. Here, click now on the Install locally button at the bottom left in order to transmit the CONNECT module to the local computer. As soon as the module has been transmitted completely, you can start the setup of DeskShare|CONNECT, as described under 6.2.

6.1.2 Setup of CONNECT on a remote system The setup of the CONNECT module on a remote system can take place during a standard DeskShare session (with PIN). For setting up, please proceed as follows: 1. Start your DeskShare//Client.

2. Select the option View remote desktop (IMPORTANT!)

3. With a double-click on this option resp. via the Connect button, you will receive a new DeskShare PIN. Please tell it now to your conversation partner on the target system for entering into his client.

4. As soon as the connection to the remote desktop has been established, open the local menu with one click on the red/green progress bar of your viewing window. Here, click now on the CONNECT installation menu item. Important: In order to be able to select this menu item, you will need remote control rights, otherwise this menu item will be shown gray-colored.

5. As soon as the CONNECT module has been transmitted to the remote system, it will be started, and you can begin the setup of DeskShare|CONNECT, as described under 6.2.

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6.2 Setup of DeskShare|CONNECT

After the transmission of the CONNECT module to the respective target system, as mentioned above, the setup of CONNECT will start automatically, and the following dialog will be shown:

Please enter first your DeskShare access password in this dialog (the password for the client) and click then on OK. In case the user logged on to the target system has no administration rights, a corresponding display for the authentication will be shown. Here, please enter, if necessary, the Windows login information of a user with local administration rights. In the following dialog, record any necessary information in order to be able to have access to this system via CONNECT.

In the following, the several input fields of this dialog will be described:

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Computer name

The computer name serves as later identification of this computer and must have at least 6 characters. Only the characters 0..9, a..z, A..Z as well as and _ are valid. The computer name does not have to be clear necessarily, i. e., you can register several computers with the same name. For the later differentiation, you should, however, store corresponding information under Location resp. Description (see below).

Password and password confirmation

For the later access to this system, you must enter a password consisting of at least 12 characters. The password can consist of an arbitrary combination of figures, letters and special characters with case sensitivity. For checking the input, you have to enter the identical password once again in the Confirmation field.

Important: Please remember the entered password exactly. If you forget the password, there is no possibility of recreating it. In such a case, you have to carry out the setup on the target system afresh!

Location:

Via this input field, you can store an optional location information (such as Global Player AG, Rechenzentrum Berlin) for the later differentiation.

Description

This field gives you the possibility of storing any additional information concerning the respective computer system. The input is optional. As a default, you will see the respective version of the operating system as well as the local IP address of the computer.

User name/Password for proxy server:

If the access to the Internet will be carried out via proxy server with authentication, you can enter the user name necessary for this purpose here as well as the corresponding password. Any information for authentication will be saved onto the target system in code.

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After having completed the above-mentioned inputs, please click on the Install button to close the setup process. In doing so, the CONNECT system service will be installed and started directly. As soon as this process has been completed correctly, the system can be operated via DeskShare|CONNECT.

6.3 Starting a CONNECT session After the registration of one or more computers, you can establish a connection to this system at any time with the Direct connection option via DeskShare|CONNECT and by using your client.

After having called this function, you will first receive a list including all registered systems. Apart from the computer name, additional information entered during the setup will also be shown here, such as Location and Description.

To start a connection, a double-click on a computer with the Waiting state is sufficient. After having selected the computer, you can alternatively click on the Connect button, too. Computers which have not given any message to a DeskShare//Server (e. g. to a reboot) for more than 30 seconds, will be marked with a yellow exclamation point Systems with a currently active session will be marked with the symbol . Computers to which no connection can be established at the moment, will be shown with the symbol . After having selected the computer, you are requested to enter the password consisting of at least 12 characters you have allocated for this computer system during the setup. As soon as you have completed the password input, you will be connected with the target system. The connection will usually be established within 10 15 seconds. Now, the further procedure essentially corresponds to the standard DeskShare session with PIN.

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6.4 Deleting registered hosts At any time, you can delete a registered host and thus release the corresponding host license for another system.

To delete a host, please select first in the standard login dialog the Direct connection option via DeskShare|CONNECT. In the list with the registered systems, select then the computer you want to delete, and click finally on the Delete button.

In case you have stored a password at first, the computer will be deleted from your list directly after confirmation of a corresponding message. Otherwise, you must first enter the password consisting of at least 12 characters you have allocated during the setup of the computer.

After having deleted the host, you can use the free license for another computer. Now, the CONNECT module (if still active) installed on the deleted computer will deactivate itself independently within 1 or 2 hours, i. e., the system service will be closed and deleted from the list of services. For technical reasons, however, it is not possible to delete any data during this deactivation. Therefore, the installation will remain unchanged in principle but it cannot be activated or used any longer. Even if the above-mentioned deactivation will start only some time after the erasing procedure, the corresponding host cannot be reached any more directly after deleting.

For a complete deinstallation, please establish a connection to the respective host before the erasing procedure. Then, start the CONNECT configuration there via the corresponding linkage on the desktop resp. under Start|Programs. Via the De-install button, you can delete now the CONNECT module completely.

6.5 Resetting the CONNECT module This option offers you the possibility of interrupting an active CONNECT session or to set the CONNECT module in operational readiness quickly again, for example, after an interruption of the Internet connection.

To carry out this function, please select simply the requested computer in the list of your registered hosts, and click then on the Reset button. In case no password has been stored at first, you still must enter the password consisting of at least 12 characters you have allocated during the setup of this computer.

If the function could be carried out correctly, the corresponding host is again in the Waiting state. Please note that this function is only available for CONNECT sessions. If the standard DeskShare//Client has been started on the host system (also without active session), the reset will not be possible.

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7 Security We know that Internet Desktop Sharing & Remote Support are very sensitive topics. To be able to offer a maximum degree of security here, we are always keen to improve our product with regard to the compatibility with firewalls and the necessary reliability. In Version 4.0, many internal details have been adapted therefore to reach an even better performance and stability.

7.1 Connection establishment only with password, license file and PIN To be able to use a DeskShare session channel, this one must be opened first by a partner who will enter a corresponding password in the DeskShare//Client connection program. However, it is only possible to open a new channel if there is a valid DeskShare license file in that directory where the connection program has been started.

The DeskShare PIN allocated at random by a DeskShare//Server must be entered within two minutes by the other partner in his connection program. If this period has elapsed, the PIN becomes automatically invalid and expires. In this case, the allocated session channel will also be closed again. Furthermore, such a PIN cannot be used once again in succession. After the setup of a session, the PIN is insignificant and bears no more relation to the session channel.

7.2 Data compression, encoding and security certificate When working with DeskShare, all data to be transferred will be compressed highly at first, and they will then be encoded with 256 bit (blowfish). In doing so, it will be ensured that the data cannot be read or changed on their way across the Internet/intranet.

As a protection against changes, the DeskShare//Client connection program is signed by a digital security certificate by Thawte International Inc. Thus, users can ensure while downloading that it is, on the one hand, an original product of the SoftFactory, and that, on the other hand, the software has not been manipulated by third persons or there would be no virus infection.

``` During a session with an older 3.x Client, the encoding rate is only 128 bit.

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7.3 Failsafe server structure The session channels necessary for communicating are provided by our DeskShare servers which can be reached throughout the world. These switching computers are available in a multiple-redundant way so that, in case of a system failure, the trouble-free and regular operation remains guaranteed.

For customers who operate an own DeskShare//Server in the Internet, we offer the possibility of falling back on our infrastructure in case of a failure of the own computer.

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8 Thats what you still should know In the previous chapters, we have shown you all features of DeskShare. Finally, we want to inform you about some further product features at this point:

does not require any installation or any particular configuration.

also works across firewalls by HTTP tunneling.

does not make any system changes and does not exchange any system DLLs in particular.

is also quickly available in case of narrowband connections

(~250 KB download).

is not subject to any technical reservations even in case of low bandwidths

needs only a standard PC with Internet access

works with Windows95/98/ME as well as with WindowsNT/2000/XP/2003.

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9 Overview of the control components

Menu bar of the viewing person

(1) (2) (3) (4) (5) (6) (7) (8)(9) (10)

(1) Progress bar, mouse click opens menu with additional options (2) Hide menu bar (3) Change of the working direction, show own desktop (4) Open chat window (5) File transfer (6) Activate/deactivate screen scale (7) Activate/deactivate full-screen mode (8) Minimize viewing window. (9) Maximize viewing window (10) Terminate DeskShare session and close program

Menu bar of the showing person (1) (2) (3) (4) (5)

(6) (7) (8)

(1) Progress bar, mouse click opens menu with additional options (2) Open chat window (3) File transfer (4) Minimize control window (5) Terminate DeskShare session and close program (6) Activate/deactivate remote control mode (7) Change of the working direction, view desktop of the partner (8) Desktop filter selection of the visible applications

Desk Share Client En

Documents

deskshare session

deskshare gmbh sauerwiesen

deskshare password

remote control mode

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kaiserslautern fon

desktop filter

menu control