CC 2009 ClickforHelp.com Inc. Shareable for not for profit use. Designing Social Media Solutions Ken Fischer [email protected] blog: web20blog.org twitter: @web20blog_org
Designing Social Media Solutions
Nov 07, 2014
Application design considerations in Social Media.
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CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Designing Social Media Solutions
Ken Fischer [email protected] blog: web20blog.org twitter: @web20blog_org
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Plan for the audience’s experience.
Social Media ROCKS
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Link the intended experience to tools/methods.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Relevance is context as well as content
Before After
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Reflect an understanding of the audience through navigation
Good. Not so Good.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Visualization is the new BOLD
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Embedded Slides, Video and Pics are the new exclamation
MARK!
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
A human voice makes content more relevant.
Needs Improvement.
Good.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Aggregate audience input and use it to improve.
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Make every content element viral and accessible
CC 2009 ClickforHelp.com Inc. Shareable for not for profit use.
Ken [email protected]: web20blog.orgtwitter: @web20blog_orgLinkedInFacebook
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