Page 1
Designing (for) 21st-Century Institutions
Photo by Flickr user Ken Lund under CC-BY-SA
Page 2
Somewhere in America, sometime in the 19th century
Page 3
Madison, WI, 2011
Photo by Flickr user Peter Gorman under CC-SA
Page 4
Online, sometime in the 21st century
Page 5
Photo by Todd Ross Nienkirk, That Other Paper (CC-SA)
Page 6
Online, sometime in the 21st century
Page 8
3,144 counties19,354 cities & towns
Page 9
What do we ask from government?
➔ Public safety➔ Infrastructure➔ Regulations➔ Record-keeping➔ Dispute resolution➔ Assistance
Page 10
Government websites are usually about the government.
They need to be the government, doing the people’s business online.
Page 11
Where are the boundaries of government?
Page 12
What about the civic sphere?
Page 13
How hard is it to participate?
http://www.pewinternet.org/fact-sheet/internet-broadband/
Page 14
2013: Healthcare.gov
Page 15
This used to happen fairly often
http://www.nytimes.com/1999/12/23/business/toys-r-us-falls-behind-on-shipping.html
Page 16
It wasn’t a design problem, exactly
http://www.huffingtonpost.com/2013/10/18/obamacare-train-wreck_n_4118041.html
Page 19
I work at 18F.I’m here in my personal capacity today.
Page 20
The shiny story, Golden Gate Park, 2011
Photo by Flickr user Michael Fraley
Page 21
2009: H1N1(the un-shiny story)
Page 22
Templates for health departments (before)
http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
Page 23
Templates for health departments (after)
http://boltpeters.com/blog/designing-the-google-sites-h1n1-emergency-templates/
Page 24
Assistance is deep
Page 25
Institutions are deeper
Page 26
Seattle Public Library, Northeast Branch ca. 1983
Page 27
It’s ok to be a smart girl in the world
Page 28
Yale University Sterling LibraryFall 1990
Page 31
2000: Butterfly Ballot
Page 32
Palm Beach County, FL
Page 33
2012: Field Guides
Page 34
Dana Chisnell & the Center for Civic Design
Page 35
What voters need to know
Page 36
What voters need to know
Page 38
“I’m here because I believe government can be simple, beautiful, and easy to use.”
-- Scott Silverman to Jennifer Pahlka, January 2011
Page 40
Open Data moved fast - and slow➔ July 2008 - Apps for DC - first hackathon with open public
data➔ January 2009 - President Obama signs US Open Data
Policy➔ 2009 - Memphis, Portland, and San Francisco create local
open data policies
Page 46
The institution, online
Page 48
Mortgage Disclosures (Before)
Page 49
Mortgage Disclosures (After)
Page 50
2013: Coding for America
Page 51
VP of ResearchUX Evangelist
Page 52
Asheville, NC, 2014
Page 53
The CUT Group, Chicago, 2014
Page 54
2014: SNAP/CalFresh
Page 59
VP of ResearchUX EvangelistDirector of ProductLead Innovation Specialist
Page 60
I work for President TrumpI work in the Trump administrationI work for the federal governmentI work for the American public
Page 62
* has not reviewed or endorsed this talk.
*
Page 64
FAS
ITC Office of Integrated Technology Category
Federal Acquisition Service
Page 68
FAS
ITC
EOP
OMB OPM
Page 69
“Public servants are designers.”-- Dana Chisnell, Civic Design Camp NYC, November 2014
Page 70
Design Principles for Public Institutions
Page 72
Simple, beautiful, & easy to use
Page 73
Respect for people’s time, dignity, and abilities.
Page 74
Inviting, not just allowing, full participation.
Page 75
Government & citizens are on the same side - design for unity.
Page 76
Institutions that...
➔ Honor people’s humanity➔ Break barriers to access➔ Trust and support the people they are made of
Page 77
Designers who...
➔ Work in long timeframes➔ Follow principles over process➔ Make all the friends they can
Page 79
Thank you so much for coming!
@cydharrell any time you want to talk about this