Design days case studies Tuija Hirvikoski

(Re)designing regional policies Case studies relevant to the service and strategic design in public issues

Case Studies and the survey

Tuija Hirvikoski

Laurea University of Applied Sciences

Co-designed with the ENoLL Living Lab community

Design Days 2012

Inspiring crea,vity, innova,on and design in

regions and ci,es

Applying Living Labs thinking

(RE)DESIGNING REGIONAL POLICIES, CASE STUDIES/SURVEY

RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES

1.  which were the triggers to start and develop the project/ methodology

2.  which kind of partnership was involved and at which stage of the process

3.  how were the successful projects / methodologies taken into consideration within public regional policies and to design public innovation as a whole

4.  which major challenges did they contribute to solving and the way forward you envisaged

Questions

Better Services designed for the

•  Citizens •  Firms •  NGOs •  Public organisations •  etc

Changing roles •  Service provider as a user •  User as a designer

•  Academia as designer

•  etc

DESIGNING BETTER SERVICES MULTIPLE APPROACH – MULTIPLE ROLES

the triggers: Needs & problems (with enabling technology and service OPPORTUNITY)

•  “real problems of real people”.. can also come from the public or private sector, not just users

•  turbulence & crises; •  need to improve customer orientation and PPP

Opportunities and strengths:

•  Evolving multi-stakeholder collaboration between Academia-Industry-Policy and citizens. Innovativeness and e.g. technological-social innovations and the leveraging power of metropolitan region

•  EU –projects, "evangelists and intermediaries”

CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONCLUSIONS

Partners and partnership phase: Partnership is fundamental in every phase – Europe has always recreated itself based on a citizen centred approach (e.g. Talkoot “Working Party”) Including -  Private foundations -  SMEs -  NGOs Users are pitotal, BUT it needs the OWNERSHIP of the process (public body, company) to lead to results

CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONLUSIONS

within public regional policies / designing public innovation: Through interdependency, all levels and actors of the ecosystem are in continuous interaction. "Death by Pilot is a threat; projects are successful after they have been rolled out as wider implementations and/or adapted as part of the strategy" Structures, •  such as the Helsinki Innovation Fund, and the city ICT strategy and the New Oulu and

Innovation Alliance; •  Experimental facilities, the City of Barcelona by applying a Living Lab thinking has led to a renewal of cultural industry with job creation •  Innovation rings bridge the gap between NREN and commercial networks •  Changed regional policies towards the Digital literacy & universal access and learning to

innovate with new employment and social policies •  Seniors a new age group ready to help society!

In Lisbon citizen behaviour transformation (30% reduce in energy consumption); cluster of SMEs into the international market; Manchester: stimulating growth in the time of crises

CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY CONCLUSIONS

A) addressing major challenges, B) the way forward A) Have been addressing the Grand challenges e.g. ageing, energy, inclusion, security and safety. There must be constant on-going work to solve them. You should not expect one project to solve the whole issue. B) Calls for a cross-sectoral approach, engagement of all the players from micro to the most macro level including internationalisation, enhanced orchestration and policy tools for better success in the future, including infra to share content and create solutions.

- “pragmatic, concrete projects which create ENABLERS: interfaces, service concepts, formats which can multiply and scale”

CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONCLUSIONS

In order to learn more find,

•  Smart Cities & Sustainability (slides and video):

http://www.openlivinglabs.eu/news/smart-cities-and-sustainability-city-living-lab

•  Living Labs go Really Local (Mechelen event slides):

http://www.openlivinglabs.eu/news/highlights-user-driven-open-innovation-ecosystems-go-really-local-conference

/

The Helsinki Living Labs •  Forum Virium Helsinki

•  The Arabianranta suburb and the Helsinki Innovation fund

•  Energising Urban Societies

•  The Laurea UAS as regional player: e.g. Uusimaa Innovation Strategy, Saterisk, E2C, Caring TV

The New Oulu and Oulu Innovation Alliance,

•  The Oulu Avaus, The Patio digital platform,

The City of Barcelona as a LivingLab The Lisbon Smart City strategy

The City of Manchester Friesland – the Consciousness Academia approach

CASE STUDIES

•  Deputy Mayor Sinikka Salo •  Riikka Hirvasniemi •  Anna Kivilehto, ENoLL •  Professor Alvaro de Oliveira •  Dave Carter •  Artur Serra •  Markku Markkula •  Pentti Launonen •  Jarmo Eskelinen, ENoLL President •  Paula Lehto •  Anne Äyväri •  Jyri Suomela

WARMEST THANKS TO THE FRIENDS WHO CONTRIBUTED THIS

PRESENTATION,

HELSINKI LIVING LABS LAUREA UNIVERSITY OF APPLIED SCIENCES

ENERGISING URBAN SOCIETIES

Helsinki Smart City Showcase http://vimeo.com/16424693 FVH; Innovation Fund, projects…

New Forms of Media

Focus Areas

Wellbeing

Smart City

Expected: Environment & Sustainability Inno

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New Forms of Media

Focus Areas

Wellbeing

Smart City

Expected: Environment & Sustainability Inno

vati

on C

omm

unit

ies

Inno

vati

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rocu

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Gro

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“the challenges were •  in wellbeing cases new solutions to support personal responsibility for

wellbeing, •  in Open Data case the need to provide citizens with better and wider

selection of digital services, •  in Stadi.TV case the challenge of providing participation channels for

the people”

Open Cities Data.opencities.net – a data catalogue summing up the sources of open data in Europe • Boosting innovation by opening up and utilizing public data sources

• Open Cities App Challenge as well as national app challenges

• opencities.net

Kuva

: H

KI k

uvap

ankk

i / S

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Open Cities Data.opencities.net – a data catalogue summing up the sources of open data in Europe • Boosting innovation by opening up and utilizing public data sources

• Open Cities App Challenge as well as national app challenges

• opencities.net

Kuva

: H

KI k

uvap

ankk

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“The successful projects have rolled out for wider adaptation; examples include the Digital Health card, HealthStand, the Helsinki Region Infoshare open data clearing house method has been built in the City of Helsinki ICT strategy, which recognises an open approach to digital service development as one of the main pillars of the strategy

New Forms of Media Urban media screens

Stadi.TV, the voice of Helsinki people Workshops and

education on media

production

“the Stadi.TV case has been built into the communications

strategy of the city of Helsinki, to support

transparency

New Forms of Media Urban media screens

Stadi.TV, the voice of Helsinki people Workshops and

education on media

production

SATERISK

Saterisk-project secured in November 2008 funding from TekesSecurity/aerospace-program. Project will last 2½ years.

Laurea University of Applied sciences, University of LaplandLaurea University of Applied sciences, University of Lapland

The project will produce following deliverables to support the R&D of the part taking companies:-a comprehensive risk assessment -a report of new features needed from future satellite navigation systems-a report of new features needed from tracking or mapping equipment-a proposal of regulatory changes

Some top of the line companies are taking part, including EADS, Portalify, RoutePC and Trevoc. From the public authorities Ficora, MINTC (ministery of transport and communication) and Customs are taking part to the project .University of Lapland is the research partner in legal issues.

Is tracking generating risks?

The unregulated use of tracking is generating risks. We need to know what are the risks and needs in legislation and in tracking equipment to keep anyone safe. EU:s new satellite tracking system Galileo will be operative in 2013. Now is the last change to evaluate the risks and needs if we want to have an guidance to future legislation and equipments.

Jouni Viitanen & Jussi Ojala

N atio na l leg islation

E U- legis lation

E U- dire ctive s an d no rm s

B ilatera l a gre em en ts be tw ee n states

Internationa l ag ree m ents

Univ ersity o f La pla nd

D ata P r otec tion Om buds ma n

Ficora

S a te llite s ys tem s

GP S

Galileo

E AD SU M

Ne tw ork ope ra to rs

E A DS

G P S- a nd Ga lile o rec eive r

m an ufac tu rer

Fas trax L td

IGD ( In fo rm ationG athe ring D ev ic es )

Trev oc oy

M app ing s oftw are

Ro uteP CP orta lify oy

U se r se gm en t

Loom is ( m oney t rans port)

policeC ustom s

H altik

P R O JEC T PA R TN ER S

SATERISK

Saterisk-project secured in November 2008 funding from TekesSecurity/aerospace-program. Project will last 2½ years.

Laurea University of Applied sciences, University of LaplandLaurea University of Applied sciences, University of Lapland

The project will produce following deliverables to support the R&D of the part taking companies:-a comprehensive risk assessment -a report of new features needed from future satellite navigation systems-a report of new features needed from tracking or mapping equipment-a proposal of regulatory changes

Some top of the line companies are taking part, including EADS, Portalify, RoutePC and Trevoc. From the public authorities Ficora, MINTC (ministery of transport and communication) and Customs are taking part to the project .University of Lapland is the research partner in legal issues.

Is tracking generating risks?

The unregulated use of tracking is generating risks. We need to know what are the risks and needs in legislation and in tracking equipment to keep anyone safe. EU:s new satellite tracking system Galileo will be operative in 2013. Now is the last change to evaluate the risks and needs if we want to have an guidance to future legislation and equipments.

Jouni Viitanen & Jussi Ojala

N atio na l leg islation

E U- legis lation

E U- dire ctive s an d no rm s

B ilatera l a gre em en ts be tw ee n states

Internationa l ag ree m ents

Univ ersity o f La pla nd

D ata P r otec tion Om buds ma n

Ficora

S a te llite s ys tem s

GP S

Galileo

E AD SU M

Ne tw ork ope ra to rs

E A DS

G P S- a nd Ga lile o rec eive r

m an ufac tu rer

Fas trax L td

IGD ( In fo rm ationG athe ring D ev ic es )

Trev oc oy

M app ing s oftw are

Ro uteP CP orta lify oy

U se r se gm en t

Loom is ( m oney t rans port)

policeC ustom s

H altik

P R O JEC T PA R TN ER S

Nunamaker: »real problems of real people »

with transparency empowering citizens with No Big Brother feeling whilst the surveillance

technology is increasing at the same time National authorities Finnish Customs, Police http://www.laurea.fi/fi/tutkimus_ja_kehitys/julkaisut/tutkijoille/Documents/SATERISK_Rajamaki%20et%20al.pdf

ENERGISING URBAN ECOSYSTEMS EUE

•  It is argued that the built environment lays the core foundation for the activities and competitiveness of any and all societies. It provides the scene and setting for human interaction and offers the necessary framework for economic activities (infra-structures, market place, product and service development platforms and places for interaction). In this context, it is broadly recognized that urban development (construction of urban infrastructures, buildings and networks) and urban life styles (urban activities and processes as well as patterns of city living) are seen as the main contributors to global environmental impact. Consequently, it is

argued that the 21st century urban ecosystems will be the future test-beds, living laboratories and co-creation platforms for addressing the joint, global development challenges. Accordingly, it is argued that the future urban ecosystems must undergo a facilitated transformation process in accordance with the principles of sustainable development.

http://www.rym.fi/tutkimusohjelmat/energizingsociety/

Regional Innovation Ecosystem Aalto University Campus 2020

According to the plans, by 2020, there will be new investments of 4-5 billion €: metro, tunnel construction of ring road, other infra, housing, office and business buildings, public services, university buildings, sports and cultural facilities…

Nokia

Aalto University

Rovio Tapiola Garden City

EIT ICT Lab

Young entrepreneurial mindset EUE partnership The research consortium has developed its research agenda through far-reaching, collaborative and multidisciplinary research work done jointly by companies, universities and research centres. It has advanced from open agenda negotiations into a closed consortium that though has connections to other, parallel research and development programs. EUE acts as a seed for these other initiatives. within public regional policies and to design public innovation EUE is built on progressive visions and key notions on the development of future urban ecosystems, which will enable proactive and effective planning, designing and management of ecologically sustainable, digitalized and innovative living environments with respect to local site conditions, values and culture. The future urban ecosystems are seen as core platforms for mutually complementing innovation activities and processes, which can develop regional competitiveness and pioneering competencies for complementary product/solution development in the global markets.

Regional Innovation Ecosystem Aalto University Campus 2020

According to the plans, by 2020, there will be new investments of 4-5 billion €: metro, tunnel construction of ring road, other infra, housing, office and business buildings, public services, university buildings, sports and cultural facilities…

Nokia

Aalto University

Rovio Tapiola Garden City

EIT ICT Lab

Young entrepreneurial mindset

When the New Oulu (Haukipudas, Kiiminki, Oulu, Oulunsalo and Yli-Ii), comes into existence on January 1st 2013, will Oulu be the fifth largest

city in Finland measured by the number of inhabitants.

The Oulu Innovation Alliance,

Municipal reform ’The New Oulu’ The Avaus project – Wellness Services in the Future

the Patio platform

THE OULU INNOVATION ALLIANCE & THE PATIO PLATFORM

•  The Innovation Alliance http://www.businessoulu.com/en/operating-environment/network/innovation-alliance.html

•  The Oulu Innovation Alliance is a strategic alliance formed between the City of Oulu, University of Oulu, Oulu University of Applied Sciences, VTT Technical Research Centre of Finland and Technopolis in 2009. The purpose of the alliance is to carry on Oulu's long tradition in co-operation between education and research institutes, companies and the public sector. Oulu’s high-tech image was built on this co-operation in the 1980s.

The shared Innovation platform: Patio http://www.patiolla.fi/en/general

•  Test user forum PATIO gives you an opportunity to participate in the development of products and services. PATIO is open for everyone and it is the world's first combination of a Citizens Forum and Living Lab activities..”

Mr Keijo Koski

Accountable Director [email protected] +35844 703 4160

Ms Minna Angeria Project Manager

[email protected] +35844 703 4555

www.ouka.fi/avaus (prosedures, abstract in english and

swedish)

19/06/12 Project Manager Minna Angeria

Avaus –Wellness Services in the Future

Mr Keijo Koski

Accountable Director [email protected] +35844 703 4160

Ms Minna Angeria Project Manager

[email protected] +35844 703 4555

www.ouka.fi/avaus (prosedures, abstract in english and

swedish)

19/06/12 Project Manager Minna Angeria

Avaus –Wellness Services in the Future

the triggers •  Turbulence in opera,ve environment: legisla,on, Na,onal governmental

plans, New Oulu, Ageing Society, need for cross-‐sectoral collabora,on and co-‐design of services,

•  Transforma,on from organisa,on driven service development towards customer orienta,on

•  Be]er results with increased pa,ent responsibility in the care process and improved self-‐care..

•  Challenges related to the Personal Health Record systems •  Need to improve Public Private partnership. •  Good reputa,on as an innovator, interna,onal connec,ons, and good

collabora,on with research ins,tu,ons and HEIs

Avaus – Wellness Services in the Future

Themes :

Customer-‐oriented services with suppor,ng technological solu,ons

•  senior ci,zens •  children and adolescents •  ci,zens of working age

Regional innova,on environment •  new working model •  working methods •  large network •  commitment

19/06/12 Oulun kaupunki | Sosiaali-‐ ja terveysministeriö | Tekes | PPSHP

Key elements •  customer-‐orienta,on •  freedom of choice •  ” individual responsibility” •  op,ons (mul,-‐channel procedures, welfare-‐fix) •  mobility of informa,on and money. •  par,cipa,on in the development of services (clients,

professionals, organisa,ons, companies, educa,onal ins,tu,ons, research ins,tu,ons, volunteers, developer clients)

•  mobile services (mobile units, other technological opportuni,es)


•  To ensure con,nuity of ci,zen-‐oriented development processes, the project shall determine ground rules for open innova6on environment.

•  The project par,cipants and other stakeholders will be provided with workshops and other forums for defining the goal state.

•  Separate clarifica,ons will be produced for the development

themes to be specified on a later phase. •  The service reform requires also an amendment of legisla,on. •  With the defini,on of the goal state, modifica,on needs will be

introduced and necessary contribu,ons passed on.


•  To ensure con,nuity of ci,zen-‐oriented development processes, the project shall determine ground rules for open innova6on environment.

•  The project par,cipants and other stakeholders will be provided with workshops and other forums for defining the goal state.

•  Separate clarifica,ons will be produced for the development

themes to be specified on a later phase. •  The service reform requires also an amendment of legisla,on. •  With the defini,on of the goal state, modifica,on needs will be

introduced and necessary contribu,ons passed on.


Co-‐opera,on and learning process

Other coopera,on partners •  City of Oulu (wellness services, culture services, Business Oulu, informa,on management) •  PPSHP (Northern Ostrobothnia Hospital District), area of special responsibili,es (5

hospital districts) •  through the Northern Finland Regional Steering Group (rest of North Finland) •  Ministry of Social Affairs and Health, Tekes (Finnish Funding Agency for Technology and

Innova,on), Sitra (Finnish Innova,on Fund), Associa,on of Finnish Local and Regional Authori,es

•  CHT (Centre for Health and technology), CIE (Centre for Internet Excellence), Oulu

Wellness Ins,tute •  Oulu University of Applied Sciences, University of Oulu, Na,onal Ins,tute for Health and

Welfare •  Companies, private and public service providers, technology businesses •  SOSTE (Finnish Society for Social and Health) •  Sparring municipali,es, Tampere, Kuopio, Greater Helsinki, South Karelia Social and

Health Care District (EKSOTE) •  End-‐users, Oulu residents, developer customers


Defini,on Phase Determining vision and goal state During the defini,on phase, a vision and goal state will be created of the reform of social welfare and healthcare services in the future. The vision will be created in coopera,on with an extensive network of actors. Also the residents will be involved in the development procedure.

Evalua6on and tes6ng During the defini,on phase, so-‐called sparring municipali,es will be invited to cooperate in tes,ng and trying out the visions and plans. The defini,on phase will be implemented in coopera,on with the Ministry of Social Affairs and Health and Tekes, the Finnish Funding Agency for Technology and Innova,on. Na,onal coopera,on will be supervised by a na,onal steering commi]ee.


33

Public Procurement for innovation market pull East of England pre-commercial procurement for health care innovations q  May 2009: first pre-commercial procurement of an innovative process, material, device, product or service to help meet current health priorities in the region; q ERDF funded initiative: Up to £100,000 was awarded for winning tenders in a first phase with the potential of further financial assistance to develop and evaluate projects in a second phase. q The aim is to provide procurement opportunities for innovative health care businesses and bring the benefits of new innovations and technologies to patients.

RAPIDE ERDF Fast Track Network of 12 regions from across the EU Exploring how the public sector can influence innovation q Lead by the Regional Development Agency of South West England (UK), between 2008-2010 selection and adaptation of:

1. Innovation Voucher Schemes 2. Pre-Commercial Procurement projects (PCP) 3. Business Angel Networks 4. Assessment tool for start-ups in incubators 5. Pitching tool (media-based) to bring innovators to investors

« The public sector constitutes an enormous market accounting up to 16% of GDP…public procurement is potentially one of the most powerful levers for effecting behavioural change

amongst its private sector suppliers » Kevin Morgan 2010

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Tide the knot!

Perseverance! “Sisu”!

“I will run through the brick wall”

“If needed, I will stand on my head”

I wish you a creative workshop!

[email protected]

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Design days case studies Tuija Hirvikoski

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