Design and Determination: the global role of information systems 1 New Paradigms n Storytelling n Metagovernance.

Design and Determination: the global role of information systems 1

New Paradigms

Storytelling Metagovernance


Storytelling as Springboard

A springboard story has an impact not so much through transferring large amounts of information, as through catalyzing understanding.

It can enable listeners to visualize from a story in one context what is involved in a large-scale transformation in an analogous context.

It can enable them to grasp the idea as a whole not only very simply and quickly, but also in a non-threatening way.

In effect it invites them to see analogies from their own backgrounds, their own context, their own fields of expertise. Denning, (2001) The Springboard, : How Storytelling Ignites Action in

Knowledge-Era Organizations, Boston, Butterworth Heinemann


Denning’s Original Springboard

“By springboard story I mean a story that enables a leap in understanding by the audience so as to grasp how the organization or community or complex system may change”.

“In June 1995 a health worker in Kamana, Zambia, logged on to the CDC website in Atlanta and got the answer to a question on how to treat malaria”

Denning 2001, p.81


Springboard Story I

On 26th December 2004 the son of a Tamil On 26th December 2004 the son of a Tamil Nadu fisherman working in Singapore Nadu fisherman working in Singapore saw TV news coverage of the tsunami saw TV news coverage of the tsunami and telephoned a warning to his sister and telephoned a warning to his sister

which was relayed from the village which was relayed from the village Knowledge Centre, allowing all the Knowledge Centre, allowing all the

villagers to escape to safetyvillagers to escape to safety

www.stevedenning.comwww.stevedenning.com


Bottom up strategy ?the tsunami affected regions

Public response to the disaster• powerful images and accounts counter

“compassion fatigue”• tourist technologies

– digital video cameras– cell phones

http://www.digital-review.org/aud16a.htm.• same technologies delivered ad-hoc warnings to

Knowledge Centres around Pondicherry http://tsunamihelp.blogspot.com

• collective logging of events and monitoring of relief and recovery efforts continues


Metagovernance

Closing loop along the value/delivery chain • IS driven and enabled feedback from

customer/public to both provider and government/regulator

Implications for management and business strategy and tactics

http://www.the-hutton-inquiry.org.uk/ http://

www.thenation.com/docprint.mhtml?i=20010514&s=gevisser


Reversing the Panopticon: surveillance by the surveilled

The technologies which have enabled military and managerial surveillance of distributed resources also, paradoxically, enable the communities so scrutinised to develop their own distributed strategies and patterns of relationships with external parties

Little & Grieco (2003) New paradigm

• bottom-up and networked response, • feedback loop from those on the receiving

end


Social versus Technical Learning

Organisational learning is needed to move beyond the technical effects of direct substitution of information technology for manual processes. • informating versus automating (Zuboff, 1988)• 2nd level social learning (Sproull & Kiesler, 1991)

Technical costs can be more readily estimated and represented• social learning is the key to successful and

sustainable innovation• it can take place ahead of or in tandem with the

deployment of technical resources


Collective Innovation:Odyssey Group

Exploring the emerging social potential of new modes of electronically-mediated communication• particularly in respect of alternative forms of

organising and managing and the promotion of greater social inclusion

Members work together in physical locations and through the internet and world wide web. • between events, members work together in varying

partnerships to develop their ideas and present these in papers for publication and in other forms

http://odysseygroup.org.uk/


Learning Levels

Personal• the distance supported environment

– FirstClass/Lyceum/core and peripheral materials

Organisational• business forms and process innovations

Contextual• metagovernance and new forms of monitoring,

regulation and accountability


Level 1 Collaborative design of web sites

Design Input from a community • physical co-presence• virtual co-presence

Remote support• shared passwords• online templates• roaming access


Ghana Social Indexhttp://www.geocities.com/csps_ghana/maps/

Locally generated and integrated data• ported to Geocities web

site• designed for slow

connections Exemplar and portal

• resource for students and local organisations

• draw for CSPS main site• performance indicator for

funding agencies


Level 2 Web-supported problem definition and articulation

Moor Park Explore Club• www.geocities.com/moorparkexploreclub/• on-line illustration of deficiencies of transport

infrastructure, many amenable to relatively simple design solutions.

CSPS Ghana on-line Action Auction• www.geocities.com/csps_ghana/actionauction/• on-line research proposals seeking sponsorship


Distributed Data Gathering http://www.geocities.com/the_odyssey_group/

Comparing performance• light rail services

The Moor Park Explore Club recently visited

Amsterdam to sample public transport


Level 3 Policy monitoring

North East Action on Transport• http://www.newnet.org.uk/neat/• Regulators, service providers and users

collaborating on the monitoring of service provision

• GPS• digital

video• digital still• WAP


Monitoring Performance http://

www.newnet.org.uk/neat/monitor/default.htm

• real-time monitoring of transport services from within the community


Converging Technologies

2001 four items

2006 one item


Springboard Story II

When armed police arrested two women at When armed police arrested two women at Liverpool Street station on 29th July, officers Liverpool Street station on 29th July, officers were reported as trying to prevent bystanders were reported as trying to prevent bystanders

from recording the incident on their mobile from recording the incident on their mobile phones. phones.

Images of the 7th July London bombings from Images of the 7th July London bombings from mobile phones had been distributed by mobile phones had been distributed by

mainstream news media, and within hours the mainstream news media, and within hours the police set up a web site to accept potentially police set up a web site to accept potentially useful material from members of the publicuseful material from members of the public


SARS: Emergent Metagovernance

Hong Kong SAR 2nd highest broad-band usage

first rate public transport

Octopus smart card as de-facto alternate currency

Amoy Gardens 35 storey high-rise block, 100 SARS cases, 230 people quarantined for 30 days


Emergent global metagovernance

Monitoring the progress of SARS • CDC Atlanta http://www.cdc.gov/ncidod/sars/• World Health Organisation http://www.who.int/csr/sars/en/• U.S. DoD http://www.ha.osd.mil/asd/sars_message.cfm• http://www.pneumokokken.info/index.htm?/sars.htm• World SARS Map

http://www.maptell.com/maps/webmap/world/worldsars.htm Grid computing

• http://www.wired.com/news/medtech/0,1286,58678,00.html Monitoring Governmental Responses

• APEC http://www.apec.org/apec/apec_information_on.html

Design and Determination: the global role of information systems 1 New Paradigms n Storytelling n Metagovernance.

Documents

pondicherry n http

n new paradigm

springboard story

metagovernance n closing

regions n public response

tactics http

large amounts of information

butterworth heinemann