Copyright Prosci 2015. All rights reserved. Evolution and the Future of Change Management www.prosci.com | +1-970-203-9332 Prosci ® Tim Creasey, Chief Development Officer [email protected]@timcreasey www.linkedin.com/in/timcreasey/ Research | Methodology | Training | Advisory Services 4 June 2015 v83
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Democratization of Change Management Prosci CMI 4 June 2015
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Copyright Prosci 2015. All rights reserved.
Evolution and the Future of Change Management
www.prosci.com | +1-970-203-9332
Prosci ®
Tim Creasey, Chief Development [email protected] @timcreaseywww.linkedin.com/in/timcreasey/
Research | Methodology | Training | Advisory Services 4 June 2015
v83
Copyright Prosci 2015. All rights reserved.
BiggerChange
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FasterChange
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More Complex Change
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MoreCross
Functional
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V.U.C.A. World
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The achievements of an organization
are the results of the combined effort of each
individual.
Vince Lombardi
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M T W R F
An email on Mondayfor training on Tuesday
for “go live” on Wednesday
is NOT the way to prepare and equip individuals to
successfully change
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Current Transition Future
TC F
C C C C CC C C C C
C C C CC C C C CC C C C C
T T T TT T T T T
T T TT T T TT T T T T
F F FF F F F
F FF F F
F F F F
T
TT
FF
FF
F
F
FF
Ultimately requires individuals to move from their own current to their own future
An organizational move from the current to the future
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If we do not support and equipindividual transitions,
then our future state looks nothinglike the future state we expected
F F
F F F
F
F
F
F
F
F
F
F
F F F
F F F F
F F
F F F
F F F F
F
F
F
F
F
F
F
F
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= lower ROI= less benefit realization
= unachieved improvement= not what we expected/hoped for
F F
F F F
F
F
F
F
F
F
F
F
F F F
F F F F
F F
F F F
F F F F
F
F
F
F
F
F
F
Finstead of
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Employee adoption and usageof change has a
direct and concrete impact on achieving expected
results and outcomes
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Aspects of a person’s job
you can impact
Processes
Systems
Tools
Jobroles
Criticalbehaviors
Mindset/Attitudes/
Beliefs
Reportingstructure
Performancereviews
Compensation
Location
Aspects of a person’s job your
change can impact
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Even within complex systems,the individual is the unit of change
Family
Netw
orks
Comm
unities
Geographies
Dem
ography-s
CountriesTeam
s
Wor
kgro
ups
Dep
artm
ents
Func
tions
Ente
rpris
e
Indu
stry
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Copyright Prosci 2015. All rights reserved.
Change management is
Applying structure, intent and rigor –not leaving successful change to chance
Meeting the needs of impacted employees in times of change
The solution to the reality of how change actually happens – one person at a time
How we support individual transitions to capture people-dependent project value
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Poll Everywhere Placeholder
In seven or fewer words, define change management
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Change management:CHānj ‘manijmǝnt
Catalyzingindividual transitions
to deliverorganizational results
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Pre-1990
1990s
2000s
Comingup
Eras of change management
changing landscaperesearch trends
innovators/early adoptersdemocratization
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Poll Everywhere Placeholder
How long have you been involved in the formal discipline of change management?
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Poll Everywhere Placeholder
How long have you been “doing” change management
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RichardBeckhard
(1969)
Pre-1990 1990s 2000s Coming up
ArnoldVan Gennep
(1909)
Kurt Lewin
(1951)
William Bridges (1979)Foundations:
Understanding human systems and how we experience change
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Change Acceleration Process (CAP)
Pre-1990 1990s 2000s Coming up
On the radar: Change management enters the business
Do you have a formal change management job? (Yes, No, Sort of)
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Pre-1990 1990s 2000s Coming up
2011 201343% 52%
< 1 year 1 to 3 years 3 to 6 years > 6 years
20% 37% 25% 17%
Organization has CM job roles
24,582 results
Formalization:Processes and tools
Positions and job rolesOrganizational functions
65%
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Pre-1990 1990s 2000s Coming up
21%
PMO
18%
HR
14%
IT
10%
Corp, Shared Services
10%
OD
9%
Strategy,Transformation,
Planning
6%
Operations, Within Bus
3%
Exec, C-Levelreport
2011
36%
2013
38%
Organization has CMO(dedicated functional group)
Formalization:Processes and tools
Positions and job rolesOrganizational functions
40%
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Internal Trends:Next two years
External Trends:Next five years
Pre-1990 1990s 2000s Coming up
1. Maturation of the practices2. Internal capability building3. Expansion as profession4. Acceptance5. Integration with PM6. Greater application
1. Awareness of need2. Broader application3. Leadership support4. More CMOs5. Increased use of methodology6. Emphasis on plans7. Focus on individual8. Need to manage portfolio9. Engagement with PM